Geoffrey Ballotti
Analyst · Goldman Sachs. Please go ahead
Thanks, Matt. Good morning, and thanks everyone for joining us today. We capped off our first year as an independent public company by delivering solid full-year growth in rooms, RevPAR, adjusted EBITDA, and adjusted diluted EPS. Just as importantly, we finished 2018 with another strong quarter, where adjusted EBITDA increased 64% to $125 million, and grew 16% in constant currency, excluding our 2018 acquisitions and dispositions. Moreover, we continue to deliver organic room growth, and organic RevPAR growth, and system size, and grew our development pipeline to a record 180,000 rooms. We accomplished a tremendous amount in 2018, and we could not be prouder of all of our team members who seamlessly kept things running through our spin, yet remained very focused on both growing earnings and growing our business. The La Quinta transaction is proceeding very well. La Quinta's results post-acquisition and in the fourth quarter have been solid with RevPAR up 3.2% in Q4, and our integration efforts progressing as planned. We remain impressed by La Quinta's amazing sales, marketing, operations support, revenue management and franchise development teams, who have smoothly transitioned to Wyndham. In the fourth quarter, we signed 30 new franchise agreements, bringing our post-acquisition La Quinta pipeline growth to 6% on an annualized basis. 27 new La Quinta were opened in 2018, and 16 of these were new construction Del Sol prototypes. Retention for the brand ran over 98% in 2018. And in the seven months since our acquisition, the La Quinta brand has seen 140 basis points of average monthly RevPAR index growth. Because of its RevPAR growth, La Quinta has been for the first time in it's over 50-year history moved from the mid-scale to the upper mid-scale segment of the industry by Smith Travel Research, something that our development team believes will help drive our franchise sales efforts. For the portfolio of La Quinta properties that we manage for CorePoint Lodging, we're making solid progress, to lower payroll and benefit expenses, lower insurance costs and sourcing expenses, and lower third-party travel agency commissions as we work to improve both their hotel's operating margins and RevPar indices. During the third quarter, Revpar for the CorePoint portfolio grew 4%. Most importantly, we're raising our estimated range of full run rate La Quinta synergies from $55 million to $70 million to $60 million to $70 million. We also continue to expect that the last two major integration milestones, the migration of La Quinta off of legacy central system technology on to our state-of-the-art cloud-based distribution systems as well as the merging of their loyalty program will be substantially completed in the first-half of this year. This will allow us to deliver virtually all of our synergies by the second-half of 2019. As we begin 2019, we remain focused on continuing to grow as the world's largest and most international hotel franchise company by concentrating on our four strategic objectives to maximize return for our shareholders, namely driving system growth, brand quality, property level market share, and employee engagement. This morning, we'd like to review some of our accomplishments and goals related to each of these objectives. David will then dive deeper into the numbers for the quarter and the year, as well as provide our outlook for 2019. Our number one priority continues to be increasing our system size with quality room growth. As of December 31, our total system had grown to approximately 810,000 rooms, which represents an 11% increase compared with the fourth quarter of 2017, and a 2% increase, excluding our 2018 acquisitions and dispositions. In the United States, we added over 1,600 net rooms sequentially from Q3 to Q4. And importantly, we have now seen three straight quarters of net room growth in the United States. We opened more than 21,000 domestic rooms in 2018, which increased 6% organically from 2017, and 45% organically from 2016. In addition, we increased our new construction signings by 28% in the United States, which was the highest level on the development front in five years. This growth reflects meaningful progress on our path to positive long-term domestic room growth and great work by our North America franchise sales team. Internationally, we grew our direct franchise system by 8% organically, while cleaning up and taking back control of the master license agreement for Days Inn in China. This strong direct franchise and growth allowed us to deliver an overall 5% increase in international net room count, and we had double-digit net room growth in our Latin America region, Southeast Asia region, and China direct franchising system. With our continued focus on brand quality, our 2018 full-year global franchise retention rate of 94% remain consistent with 2017, and improved as the year progressed. International terminations in Q4 were 35% below the average of the prior four quarters due to significantly lower terminations by our Super 8 China master licensee. One of the key is to driving room growth and room opening around the world has been introducing our brands to continents and to countries where they've never been sold before. We introduced nine Wyndham brands to 15 new markets during 2018, including China, where we leveraged our existing development and franchise sales teams to launch Microtel by Wyndham and opened our first Wingate by Wyndham. In 2018, we grew our direct franchise system in China by over 20% from 28,000 to over 33,000 rooms at a higher royalty rate than our traditional master licensee rates in that market. Another significant objective of ours is to continue elevating the economy and mid-scale experience including new prototypes for many of our brands. For our largest U.S. economy brand, we are working with our franchise advisory council to initiate a refresh of days in by Wyndham requiring our franchisees to invest in the quality of the sleep experience and the overall standards of the economy brand, which focuses on the little things that surprise and delight and a brand that has moved up to third place from sixth place in the J.D. Power Economy Get Satisfaction Rankings over the past three years. We know from our experience with Super 8's new innovate brand standard that a thoughtful cost effective refreshed program could have a very meaningful impact on guest experience while driving favorable market share and operating margin improvements. Our high quality, high value brands like J.D. Power is number one ranked economy brand Microtel by Wyndham and J.D. Power's number one ranked mid-scale brand Wingate by Wyndham both outperformed their economy in mid-scale competitors in 2018 with RevPAR index premiums of 11% and 105% respectively. A disciplined focus on developing new and refreshed design prototypes and standards is what we're focused on in the years ahead for all of our brands. Our third strategic initiative continues to be growing system-wide revenue contribution and property level market share through our best-in-class sales, marketing, distribution, loyalty and technology. We have continue to invest in the speed, effectiveness and responsiveness of our mobile and our brand sites which have remained our fastest growing distribution channel, it's growing nearly 20% in the quarter. Overall contribution reached a record 52% of all room nights delivered to our franchisees globally, and over 65% of all room nights domestically, an increase of 490 basis points in 2018. Total direct contribution growth was driven not only by strong digital performance but also by our signature reservation services program or our experience global contact centers handled front desk calls on behalf of both managed and franchise owners. Voice still represents an important channel for us and our goal is to turn every incoming call into a future reservation. During the fourth quarter, we grew this program to over 3,200 hotels participating in North America. And hotels transitioning experienced a 16.5% increase in average daily rate on average along with the 25% average increase in Wyndham Rewards enrollments. Given the tremendous success of this program here in the United States and in Canada, we will begin rolling it out to Europe later this month. Our Wyndham rewards loyalty program added over 6 million new members in 2018 and continue to strengthen the power of our brands by delivering double-digit growth in direct revenue. For the first time in the programs history over 35% of our domestic check-ins asked for their loyalty points and the program drove another 140 basis point increase in Wyndham Rewards global share of occupancy. And nothing makes us prouder than to see Wyndham Rewards build upon its award winning history. Since its relaunch only three short years ago when Wyndham Rewards has garnered over 60 industry awards most recently best hotel loyalty program as voted by the readers of USA Today and the number one ranking on WalletHub list of best hotel rewards program for the fourth consecutive year. In the last three years, the program has evolved dramatically to include redemption opportunities at four foreign brands, tens of thousands of club resorts and vacation destination partners and soon more than 900 La Quinta hotels. This rapid expansion combined with an increasingly competitive loyalty landscape means it's absolutely vital that we continue to enhance and build upon our award winning Foundation. And that's exactly what we intend to do. Finally, I'd like to spend a few minutes talking about our continued commitment to fostering a values-driven culture to attract, retain and engage the best and brightest in our industry. Our core values integrity, accountability, inclusiveness, caring and fun underpin our culture, nurture our innovation, drive our growth and enhance our overall shareholder value proposition. We believe our values not only inform how our team members go about their work each day but also have broader impacts examples of our team members devotion to charitable causes across the globe abound from our very important work with ECPAT and Polaris to combat and end human trafficking in our industry to our commitment to veterans military personnel and their families and the communities in which we serve. And at every Super 8 in the United States, for example, we provide a preferred parking space for veterans as a small thank you a very small thank you for their service. Our support of the Fisher House Foundation helping families of patients receiving care at military in VA Medical Centers has resulted in the donation of over 5,500 room nights from La Quinta to team members and loyalty members to this very noble cause. And lastly, at each and every one of our 20 brands, we proudly offer discounts on room rates to active and retired military and their families bringing our signature count on me service culture to life. We look back on 2018 as a transformative year for Wyndham Hotels. We completed the largest acquisition in our history. We became an independent public company and we didn't miss a beat in terms of delivering strong operational and financial results. Our team's enthusiasm for the future is palpable and it's contagious. We expect our business to grow and to prosper in 2019 and beyond. And with that, I'll now turn the call over to David.