Rob Wallstrom
Analyst · Baird. Please go ahead
Thanks, John. Let me take a few minutes to give you an update on both of our brands Vera Bradley and Pura Vida. Let me start with Vera Bradley. As planned, we have returned to positive sales growth this year. Our strong [4.7 third quarter comp] shows we are successfully engaging our current customers, re-engaging lapsed customers, and bringing new customers to Vera Bradley with our compelling and innovative products supported by our targeted marketing initiatives and customer experience efforts. On the product front, we continue to build dominance in our key franchise areas of travel, campus, gifts, and beach, as well as our Top 10 items. We had a good back-to-school selling season in August and September with sales of backpacks and lunch bags higher than last year. We benefited from innovation this season, including our clearly colorful collection, larger school backpacks, smaller fashion backpacks and slings. Backpacks and slings are important components of our hands-free focus, which is continuing to gain momentum. We have brought a lot of innovation and newness to the market this fall. The rise of the athleisure movement has made customers' purchasing decisions increasingly driven by performance. In August, we introduced our first in the series of innovative performance fabrics called Performance 12. Performance 12 was a beautiful solution that is lightweight, durable, and water repellent. Customers love it. And it is especially appealing to both younger and higher income customers. We will continue to innovate and add sustainability elements to our products. Our reactive collection made a fabric from recycled plastic bottles will be introduced in January. And we have enhanced our signature duffle franchise by adding more sizes and shoulder straps. This fall, we introduced our innovative lay flat collection, [versatile pieces], including our duffel, weekender and cosmetic bags that unzip on all three sides and open flat for easy accessibility and ultra-organized packing. In September, the accessories counsel selected our lay flat duffel as a winner for its design excellence awards in the Travel Luggage Category. Hard-side luggage continues to be growing in popularity with our customers and we will continue to add more options to our collection. Novelty fabrics and products continued to perform well. Our fun and playful cats meow capsule collection debuted in the September and was a big kit with our cat loving customers, with many piece that’s selling now quickly. These types of special limited time capsule collection centered around seasonal periods or novelty add excitement and a sense of urgency for our customers to shop. They also attract new customers to the brand. We're certainly in the middle of the holiday selling season and have an amazing assortment of gifts to appeal for a wide range of customers. Our holiday collection includes our Beary Merry Polar Bear novelty styles, as well as a popular Buffalo Check pattern, our cozy collection of top-selling throes, as well as holiday Robe, sleepwear and slippers are always great gift ideas. We have made it easy for holiday shoppers with our gifts under collections and gifts under $25, $50, and $100. Let’s shift to product collaborations. Offering limited edition collections in collaboration with unique partners increases our brand exposure, introduces new customers to our brand, and provides momentum to our growth. These partnerships are truly a testament to the strength and wide appeal of our brand. As you know, we have entered into several very successful and high-profile product collaborations this year, including Gillette, Venus, Starbucks, and Crocs. In October, we introduced the co-branded Vera Bradley PopSockets collection of five Vera Bradley inspired designs for PopSockets' patented phone grip. In November, we were proud to partner with Sword & Plough to create an exclusive limited edition, mini-collection consisting of a backpack and coordinating zippered pouch, which debuted on Veterans Day. Supporting military families is very important to our customers, and this was a great opportunity for us to join in. The collection was manufactured in the U.S. and support Sword & Plough’s work American manufacturers who are owned or partially owned by veterans. We also designed an exclusive backpack inspired by the central character in Hulu’s original series Holly Hobbie. Holly’s signature backpack has featured through Season 2 of Hulu’s breakout hit, an additional Vera Bradley backpack styles and designs are spotlighted throughout the 10-episode season. We are working with several other iconic internationally known brands on exciting future product collaborations. Most notably, we're thrilled about our 2020 collaboration with Warner Brothers consumer products to create a Vera Bradley plus Harry Potter back-to-campus and dorm line and the Vera Bradley plus Harry Potter cozy capsule for holiday gifting. We know that many of our Vera Bradley fans are also Western World devotees who will love these products. Now, let’s turn to marketing. Our digital and marketing teams are focused on growing our customer base and enhancing customer engagement. In mid-year, we completed the insourcing of our customer data science team, added to our business analytics team and completed the rollout of our new customer data platform. The insights gained from our robust customer data allow us to adjust our marketing mix and approach on a real-time basis. The investments we are making are paying dividends. We are experiencing a double-digit increase year-over-year in new customers for the brand, and double-digit increases in revenue directly related to these activities. Brand collaboration's and influencer engagement continue to be important for the brand. Each of our product collaborations showed the strength and relevance of our brand and generated tremendous media buzz. Our back-to-school and performance will influence our campaigns drove awareness. Through the nine-month period, year-over-year of media impressions have increased more than a 150%, largely attributable to these collaborations and influencers. In the spirit of sharing experience between our two brands we are learning from Pura Vida social media successes. We are evolving our presence on key social media channels, especially on Instagram. And that lead to a double-digit growth in new website visitors and revenue attributed to social media in the third quarter. As we reinforce our position as a total stakeholder focused and socially conscious organization, marketing and social media engagement are key to this endeavor. We continue to strengthen our community support and charitable initiatives under the umbrella of VB cares. Identifying areas where we can make a meaningful impact and that are meaningful to our customers, particularly in the lives of women and children. We want to create positive change and often invite our customers to participate with calls-to-action. We just wrapped our wrapped up our second year back-to-school partnership with Blessings in a Backpack, an organization that mobilizes communities, individuals, and resources to provide food for the millions of elementary school children across America who might otherwise go hungry. We donated 50,000 backpacks to children in need and with the support of our customers, we were able to donate nearly a 140,000 to the organization this year. In addition to supporting a great cause in helping children and their families, our collaborations with Blessings in a Backpack also generated over 2 billion media impressions during the third quarter. At Vera Bradley, activities supporting the Vera Bradley foundation for breast cancer go on all year. With the support and compassion of our customers, our Be the Hope campaign raised 2.1 million this year, bringing our total donated to the foundation to 34.6 million since its inception. The foundation funds advanced breast cancer research at the Vera Bradley foundation center for breast cancer research at Indiana University School of Medicine. Moving onto distribution. Our goal is to grow sales in each of our direct customer channels in fiscal 2020, and through the first nine months of this year we are on track. In our full-line stores, we continue to focus on our highest potential stores by enhancing the customer experience further localizing our assortments and making our windows and in-store presentations pop with excitement. We continue to rationalize and strengthen our full-line store base. We closed 8 underperforming full-line stores in the first nine months of the year and expect to close a couple of more in January. This will bring our total full-line closings to 25 since the beginning of fiscal 2018. And we could potentially close up to an additional 15 stores following this fiscal year. At the end of the quarter, we had 91 full-line stores. This year, we are focused on strengthening our factory performance by refining our pricing model and adding six new locations. In addition, we successfully relocated and expanded three of our top factory stores in high domestic tourist destinations. Sevierville, Tennessee; Destin, Florida; and Branson, Missouri. And post expansion, we are experiencing double digit sales growth in each of these locations. At the end of the quarter, we had 63 factory stores. Our goal is to create an engaging customer experience in our full-line and factory stores on verabradley.com, in our fulfillment operations, and in our customer service department. Our voice to the customer initiative, and our full-line customer service model continue to drive industry-leading customer satisfaction scores quarter-after-quarter. In the specialty channel, we remain focused on growing our top accounts, while we’re beginning to see stabilization and on re-engaging lapsed customers. As you recall, we are reducing our department store distribution to focus on the most productive locations. Vera Bradley is currently represented in about 2,200 specialty stores, and 440 department stores. Now, let’s talk about Pura Vida. Pura Vida had a terrific third quarter with sales up more than 50% over last year. We experienced very healthy growth across both direct and indirect channels. Like Vera Bradley, Pura Vida is focused on continuing to grow and expand as a lifestyle brand retaining existing fans and adding new customers along the way, by constantly evolving their designs in product offerings and enhancing customer engagement through marketing and social media. On the product front, Pura Vida continues to experiment with and introduced new designs in their signature core bracelets and jewelry, as well as introducing new trends outside of their core [indiscernible]. This year's launches of their mood ring and mood bracelet, [enamel daisy collection], semi-precious stone charms and jewelry in stone hoops have been wildly popular. Expansion into other jewelry categories remains strong. For breast cancer research to the boys and girls’ clubs to save the dolphins, charity bracelets continue to be a big draw with Pura Vida reaching 2 million in lifetime charitable contributions during the quarter and leaning into the personalization trend Pura Vida’s a gradable collection will debut in January. For the holiday, they have created jewelry exclusive and giftable box sets, and they introduced a holiday gift guide for the first time this year. Turning to marketing and consumer engagement. Pura Vida is one of the most highly engaged brands in the accessories space. They surpassed the 1.9 million market followers on Instagram this quarter and the number is growing monthly. They are consistently lifted as one of the most, if not the most engaged jewelry brand on Instagram. Pura Vida’s creativity and effectiveness in social media engagement is nearly unsurpassed. Their army at 80,000 micro influencers is a key part of their strategy. And during the quarter, Pura Vida successfully partnered with several of their key influencers for special style pack launches that were extremely popular. Pura Vida also did co-branded social media giveaways with such iconic brands at Sephora and Movement. For the Sephora Collection giveaway, both brands posted giveaway imagery on their respective feeds offering a bundle of Sephora collection goodies along with a set of Pura Vida bracelets to three vendors. For movement, they offered a watch and a pair of sunglasses and Pura Vida offered a clutch of Pura Vida items to one vendor. Types of collaborations are ongoing and create excitement, increase Pura Vida’s brand awareness and bring new customers to the brand. As a final note. Like Vera Bradley, Pura Vida consistently ranks at the top of the industry for the Net Promoter and customer satisfaction scores. Just to wrap up, we are certainly pleased with our EPS growth of nearly 70% in the third quarter with our strong brands, our talented and innovative teams, our solid balance sheet, and our clear strategic direction, we are well positioned for the future. Over the last two years we have made significant progress in restoring our company to health and have returned to growth. We are looking forward to completing our Vision 2020 journey in fiscal 2021 and continuing our momentum into the years ahead. Operator, we will now open the call to questions.