Doug Lebda
Analyst · RBC Capital Markets. Your line is open, please go ahead
Thanks, operator, and thank you all for joining the call. I want to use the time this morning to give you my thoughts on the business, run through the progress we're making on key initiatives and provide some context on what we're seeing in the broader market. J.D. will then cover the quarter's financials and our updated guidance. Before we jump in, let me provide the usual disclaimer. During today's call we may discuss LendingTree's plans, expectations, outlooks or forecasts for future performance. Forward-looking statements are typically preceded by words such as we expect, we believe, we anticipate, or other similar statements. These forward-looking statements are subject to risks and uncertainties and LendingTree's actual results could differ materially from the views expressed today. Many, but not all of the risks we face, are described in LendingTree's periodic reports filed with the SEC. On this call, we will discuss a number of non-GAAP measures and I refer you to today's press release available on our website at investors.lendingtree.com for the comparable GAAP measure, definitions and full reconciliations of non-GAAP measures to GAAP. With that, let's get into it. Overall, I'm very pleased with this quarter's results and everything we're able to achieve in 2018. This past year, in the face of a very challenging mortgage environment, we continued to execute on our diversification strategy, building out our portfolio of brands and businesses. We acquired four solid companies that are generating significant synergies and economies of scale. Most importantly, we entered the insurance space with a premier insurance platform, significantly expanding our total addressable market. With insurance, we now have five primary revenue drivers and each could prospectively contribute roughly 20% of total revenue. In addition, we've made a lot of progress on My LendingTree and have laid the groundwork that will enable us to begin investing in off-line marketing profitably and at scale. Overall, it was a great year. And now I'd like to walk through some of the highlights and current trends in our different product categories. Let's start with mortgage. There are two major points to remember from our strategic approach to mortgage last year. First, our focus has been on the health of the lenders on the LendingTree network, particularly as margins decreased late in the year and in the middle of the year as well. The consequence of focusing on lender health is that our revenue in mortgage throughout 2018 was not as strong as it otherwise would have been. Second, recall that we indicated at the end of Q3 that we were starting to see some improvement on the cost side of the equation with improving unit economics in mortgage. That cost trend held in Q4. And while we did not see the robust revenue in mortgage, the contribution to the overall business improved. This enabled us to manage the business for VMD, as we always do, through this challenging period. As evidence, while revenue declined 31% year-on-year and 16% sequentially, we were actually able to improve VMD for mortgage by more than 3% in the quarter. Mortgage was actually our second largest contributor in terms of VMD in the quarter. As we enter 2019, we are optimistic about the macro environment, the drop in rates combined with reduced capacity and competition provides a bit of external stimulus to lender profitability. We are optimistic that this will help us return to sequential growth in mortgage. Additionally, we're continuing to make progress on our initiatives in new mortgage experience. Sushil Sharma, our new Head of Product, has infused new energy, ideas, and execution into the team. Today we're incredibly focused on user segmentation and dynamically routing consumers to the right lender and also ongoing CRM engagement. The takeaway on the new mortgage experience is that we continue to learn and iterate every day, but importantly, we're in the fortunate position of being able to get this right for consumers, lenders, and LendingTree and we're well on our way. Next, let's talk about insurance. As we discussed on our December Investor Day, insurance is a huge category with over $9 billion in advertising spend and $4 billion or more from the top 10 players alone. We did a lot of homework prior to aligning with QuoteWizard and we are thrilled to have found the team that can maximize this great market opportunity. After the first few months, it is very evident to me that we found the right team. They've built a comprehensive insurance business, helping carriers and agents with a full spectrum of marketing products. We acquired long-standing relationships as well as proprietary technology platforms that may actually eventually help the broader LendingTree business. Lastly, the QuoteWizard team approached the business just like we do at LendingTree, with a long-term growth mindset, but a commitment to profitability. The early signs of progress are very encouraging with QuoteWizard, outperformed our expectations during November and December. Most exciting is the fact that we've been able to layer on the recently acquired ValuePenguin content business. As a reminder, approximately 80% of ValuePenguin's business is insurance. Over time, we are very confident that QuoteWizard clients will benefit from ValuePenguin's high-quality content. Initial signs of receptivity are very encouraging and ahead of our plan. In credit card, we saw an expected seasonal slowdown in traffic and issuer demand as is typical in the fourth quarter, but we also saw a promising uptick in January, following the traditional seasonal pattern. That said, we see several growth opportunities in the card business, as we ramp into 2019. One is clearly our brand investment in CompareCards. As we highlighted at Investor Day, we're now running CompareCards specific TV ads. The early results from those ads have been exceptional as direct site visits to CompareCards were up more than threefold year-on-year in the month of January and branded search traffic was up a remarkable fivefold. Also as we've spoken about before, there is tremendous opportunity to optimize the credit card business across the My LendingTree platform. Although, we're still in the early stages of that optimization with credit card revenue through My LendingTree in 2018 less than $1 million, we have already generated $600,000 in January and we're confident that those efforts can provide sustained growth throughout 2019. Speaking of My LendingTree, I'm really excited by our progress overall. Revenue contribution from My LendingTree increased 40% year-over-year and we currently have four products within the logged-in experience that have seen at least double-digit year-over-year growth. Our improved app has been performing exceptionally well with app installs growing 124% year-over-year and active app users up 130% year-over-year. Cumulatively, we now have 10.5 million consumers on My LendingTree. Additionally, we have completed several partner integrations with a handful of major deals in the pipeline. We're looking forward to sharing more information about these partnerships over the next few months. Personal loans, we continue to see strong growth. The sequential pattern reflected typical fourth quarter seasonality, but we were happy that we were able to grow revenue 32% year-over-year, capping off an exceptional year for personal loans at 52% revenue growth for the full year 2018. Given the numerous acquisitions we've completed over the last several years, it's easy to forget that our personal loans business is entirely homegrown. I'm incredibly proud of the personal loans business and the team behind it. As we move forward, we have a number of important initiatives in personal loans. First, we are focused on expanding the capacity of our network. Second, we are working to redefine the offer experience and better educate the consumer. Third, we are integrating our personal loans business with a recently expanded credit services platform. And lastly, we are iterating on various machine learning models to better match lenders and borrowers, making our network more efficient. Before I hand it over to J.D. to walk you through the numbers, I want to call attention to a few other areas of the business. In deposits, which continues to perform well, we now have roughly 5 times as many banks on the roster, compared to when we first acquired the business and we're continuing to hear very good feedback from our partners. Small business is also doing well, as we're experiencing increased bidding, which translates to higher RPLs. In addition, renewals are becoming an increasing important -- increasingly important component of this business, generating a recurring revenue stream and helping to drive higher margins, which is a trend we expect to continue. Compared to Q4 2017, revenue from small business has increased 104%. We're also beginning to see real traction in SEO, with meaningful growth across multiple brands and product categories. DepositAccounts and MagnifyMoney have both doubled their revenue since we acquired the brands in 2017. And through our centralized SEO function, we're becoming a scale player in the content transaction model space. Our investment in offline advertising is also resulting in lift across a number of channels, including direct traffic, branded SEM and SEO. We're seeing a 40% year-over-year increase in direct-to-site loan request, a 43% lift in branded SEM loan request and a 17% increase in loan request from SEO channels. Additionally, we will be launching several new TV spots over the next few weeks, focusing on a variety of different loan and credit products and we'll be able to share more of that information with you on our next earnings call. Now, I'd like to turn it over to J.D. to take you through our financial performance and updated guidance.