Douglas Lebda
Analyst · Bank of America Merrill Lynch. Your line is now open
Thank you, operator, and good morning to everyone joining the call today. I want to use my time with you to offer my thoughts on the business, run through the progress we’re making on key initiatives and provide some context on what we’re seeing in the broader market. J.D. will then cover the quarter’s financials and our updated guidance. Before we jump in, let me first provide the usual disclaimer. During today’s call, we may discuss LendingTree’s plans, expectations, outlooks or forecast for future performance. Forward-looking statements are typically preceded by words such as we expect, we believe, we anticipate or other similar statements. These forward-looking statements are subject to risks and uncertainties, and LendingTree’s actual results could differ materially from the views expressed today. Many but not all of the risks we face are described in LendingTree’s periodic reports filed with the SEC. On this call, we will discuss a number of non-GAAP measures, and I refer you to today’s press release available on our website at investors.lendingtree.com for the comparable GAAP measures, definitions and full reconciliations of non-GAAP measures to GAAP. With that, let’s get into it. Overall, I’m pleased to report that LendingTree once again delivered a record quarter in terms of revenue, variable marketing margin and adjusted EBITDA. I’m even more pleased with the strategic and operational successes we have had during this quarter. There are few key areas I would like to focus on today; one, the success of our diversification strategy; two, what we’re seeing in the mortgage market; three, our track record in M&A; and four, our progress on My LendingTree. First, let’s talk about the diversification of our product portfolio. Five years ago, we consciously set out to expand into new loan categories. Although we always had a variety of loan types through our network, we first put real focused effort on growing our personal loans business, next was small business loans then student loans and credit cards, both organically and through acquisitions then followed by deposits, credit services and most recently insurance. These new product offerings have truly transformed the entire business. And on top of that, they continue to experience solid growth. Five year ago, if someone told me that the mix of our revenues would flip flop from roughly 80% mortgage to roughly 80% non-mortgage and then be five times our size, I would have had a hard time believing it myself. Our diversified product mix enabled us to weather the storm, various market shifts and credit cycles and individual products. And with each new product offering, we’re able to deliver increasingly more value to customers, engage with consumers more frequently and in new and different ways. Now let’s talk about what we’ve diversified away from, mortgage. Clearly mortgage will always be an incredibly important and meaningful part of our business. As I’m sure you’re aware, the overall industry is struggling with higher interest rates, rising home prices, low housing inventory and declining volume, but we are working closely with our lenders to ensure that they can navigate this market profitably. Those long standing relationships are one reason why our mortgage business continues to do so well considering the industry headwinds. Even though mortgage revenues are down sequentially, I’d like to go through some of the reasons why I remained very optimistic on our mortgage business over the intermediate and long-term. Obviously, the pool of borrowers that can benefit from refinancing changes with interest rates. And because consumers enter the market at different times that pool of borrowers that can benefit also fluctuates. According to industry estimates, the pool of homeowners who would quality for and benefit from a refinance is at its lowest point since 2008, with only an estimated 1.5 million households that fall into that category. However, as we work towards fully understanding the customer journey, we’re finding our presence in mortgage is actually driving traffic in revenue to our other loan products. Given rising interest rates, many consumers who initially come to LendingTree for a mortgage aren’t seeing the financial benefit of a refinance and thus are increasingly finding their way to another LendingTree product. In fact, since 2016, the likelihood of reengagement has by most measures internally doubled. Just this year, the percentage of consumers who initially shopped with LendingTree for a mortgage and then reengage with LendingTree on a non-mortgage product in the same quarter is up 53%. We also track the unique behavior of a mortgage customer who filled out a form and found multiple matches versus a very different behavior of the borrower who is not able to find a match given their weak credit. And the good news is that cohorts [ph] are finding their way to other LendingTree products. Additionally, we’re making great strides on our new mortgage experience. When we first began testing on the new platform, we focused only on refinance. In the third quarter we launched purchase on the new mortgage experience. We’re releasing new features every single day aimed at helping consumers and simplifying the process. Additionally, we have a robust pipeline of more than 20 lenders in the queue, and what is especially encouraging is that we’re now able to track new types of lenders who historically have not been able to effectively operate on comparison shopping platforms, including big banks and new mortgage companies. And the rise of the fully digital mortgage companies are also seeing great success on our new experience as well. We’ve increased mortgage traffic to the new experience now at approximately 6%, which costs roughly $1 million of adjusted EBITDA per month because of the difference in monetization. And as we continue to optimize and enhance the experience, we’ll ramp up traffic as we improve monetization. Overall, I’m very excited for this game changing experience and believe this will transform the mortgage experience for both consumers and lenders on LendingTree. Finally, despite the third quarter challenges we faced in mortgage and the seasonality we expect to come into play in Q4, we’re also seeing some signs of life in October that are very encouraging. Considering the consumer engagement and the traction with the new mortgage experience, I’m looking forward to our opportunities in mortgage over the next few months, and we will go into greater details during on Investor Day in December. Moving on to M&A, since 2016 we have completed eight transactions for a total consideration value of just over $680 million including potential earn-outs. Five of these acquisitions have been for less than $40 million. Prior to QuoteWizard, which just closed yesterday, our largest acquisition was CompareCards in November of 2016. This transaction was critical to our diversification strategy. In many ways, QuoteWizard is very similar. It gives us a strong presence in an important and large category and it was evaluated using the same approach we applied to each opportunity. We take a meticulous, strategic and disciplined approach to transactions and we are always looking for revenue synergies and ways to strengthen both the platform and the consumer offering. I’m incredibly proud of the team and what we’ve been able to accomplish in this area. Next, I’d like to touch on the progress we’re seeing with My LendingTree. We now have over 9 million users and the contribution from this product continues to climb, growing 68% year-over-year. We continue to improve our alert functionality and our feedback from consumers continues to improve. We are enrolling new customers from opt-ins across the LendingTree platform, have ramped up app installs to over 8,000 a week and have a robust pipeline of syndication deals, very similar to our deal with H&R Block. Overall, I’m thrilled with our progress on My LendingTree. And now I’d like to turn the call over to J. D. for more details on our financial progress.