Earnings Labs

Sprouts Farmers Market, Inc. (SFM)

Q4 2021 Earnings Call· Fri, Feb 25, 2022

$70.56

-1.48%

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Transcript

Operator

Operator

Good day and thank you for standing by. Welcome to the Sprouts Farmers Market Fourth Quarter and Full Year 2021 Earnings Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions] I would now like to hand the conference over to your speaker today, Susannah Livingston, Vice President, Investor Relations and Treasury. Please go ahead.

Susannah Livingston

Analyst

Thank you and good afternoon, everyone. We are pleased you have taken the time to join Sprouts on our fourth quarter and full year 2021 earnings call. Jack Sinclair, Chief Executive Officer; and Chip Molloy, Chief Financial Officer, are with me today. The earnings release announcing our fourth quarter and full year 2021 results, the webcast of this call and quarterly slides can be accessed through our Investor Relations section of our website at investors.sprouts.com. During this call, management may make certain forward-looking statements, including statements regarding our expectations for 2022 and beyond. These statements involve a number of risk factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For more information, please refer to the risk factors discussed in our SEC filings along with the commentary on forward-looking statements at the end of our earnings release issued today. Our remarks today include references to non-GAAP measures. For a reconciliation of our non-GAAP measures to the GAAP figures, please see the tables in our earnings release. In addition, because our results for 2020 were impacted by the COVID-19 pandemic, this presentation will also include certain comparisons to results in 2019. As a reminder, to account for the 53rd week in fiscal 2020, we shifted each week back one week, thereby ignoring the first week of fiscal 2020 to better align holidays for comparison purposes. Because of this, the two year stack comp will not be the simple addition of two periods. More information can be found at our investors.sprouts.com under Additional Reports if needed. With that, let me hand it over to Jack.

Jack Sinclair

Analyst

Thank you, Susannah and good afternoon, everyone. We're pleased to report that our results for the fourth quarter were better than we anticipated for both sales and earnings. And we're encouraged by the fact that our quarterly comp transactions turned positive. 2021 was a year of meaningful accomplishments for the Sprouts team. While at the same time, we successfully navigated a very challenging retail environment. During the year, we opened 12 new stores, remodeled one and relocated one of which four were in our smaller store format and are encouraged with their initial results. We made significant progress towards filling our pipeline of future store openings, opened two new distribution centers, launched over 5,700 new products and issued a fulsome ESG report which resulted in a AAA rating from MSCI, just to name a few. I'm excited about the platform we're building and where we can take it in 2022 and beyond. Going forward, creating more meaningful messaging about our customer proposition, densifying our store base in established markets and extending our reach to new customers in new markets will help us to continue to profitably grow. To that end, I'm thrilled to announce that Nick Konat will join our team in March as President and COO. I'm looking forward to Nick's leadership over the areas of marketing, merchandising and operations. Nick brings a wealth of experience in these areas with deep, deep retail knowledge from industry-leading companies such as Target and Petco. As we enter our 20th year as a specialty grocer, the bolstering of our team allows us to move our strategy forward and fulfill our mission of providing healthy living options for less to more people. Before providing more details relating to the quarter's activities and strategic performance, I'd like to turn it over to Chip, who will review our financial results for the quarter and full year as well as provide our 2022 outlook. Chip?

Chip Molloy

Analyst

Thanks, Jack and good afternoon, everyone. Before I get started, I'd like to reiterate the fact that fiscal year 2020 was a 53-week year and year-over-year and quarter-over-quarter comparisons will be 52 to 52 and 13 to 13 weeks, respectively. For reference purposes, the extra week in 2020 included $122 million in sales, $29 million in SG&A, $16 million in earnings before interest and tax and $0.10 in earnings per share. Fourth quarter total sales were $1.49 billion, up $12 million from the same period in 2020. Comparable store sales were down 1.1%, resulting in a positive 2.7% two year comp. As Jack mentioned, comp transactions for the quarter were slightly positive. It was the first quarter with positive comp transactions since 2018. Average retail prices were up primarily due to inflationary cost pressures passed on to the consumer, while our units per basket were down as we continue to cycle the larger baskets that occurred during the first 12 months of the pandemic. Encouraging is the fact that our units per basket for the quarter were still higher than they were during the same period in 2019 even with higher prices. E-commerce sales were 10.4% of total sales, settling to what appears to be a relatively stable run rate. Fourth quarter gross margin dollars totaled $533 million and gross margin rate was 35.7%. The margin decline of approximately 100 basis points was driven predominantly by a slight lag in price increases relative to the pace of cost increases. That gap has been narrowing as we've moved into the first quarter of this year. SG&A for the quarter totaled $449 million or $14 million higher when compared to the same 13-week period last year. SG&A increases were predominantly driven by new stores, offset by lower COVID response and incentive compensation…

Jack Sinclair

Analyst

Thanks, Chip. I would like to speak more about our current business and ongoing strategic initiatives. First, I want to give a heart-filled thanks to all the team members at Sprouts for their service. Our team members remain critical to Sprouts and taking care of them is our top priority. We'll continue cultivating the community within Sprouts, reinforcing the positive culture inherent in our DNA. We're also expanding access to development opportunities, helping ensure our amazing team members reap the rewards of their hard work and are able to grow within Sprouts. It's not been an easy two years for them, yet they never stopped working to serving our customers, make lasting positive changes to the company and improving access to healthy foods across the country. Our focus on product innovation and differentiation in partnership with our vendors is the lifeblood of our success and what makes us a specialty grocer. This focus helped drive our sales in the fourth quarter. And we were especially pleased with our sales performance in deli, bakery, vitamins and grocery. Deli continues to show strength in our prepared deli meals, grab-and-go, vegan options and sushi. Even our sushi department is getting into plant-based offerings. And in Prepared Foods, we released some new meals created by our in-house chef which really brought the program to life. They included Suvi, keto-friendly Atlantic salmon with Poblano Crema and a whole line of faster meals using NEA chicken, grass-fed beef and other attribute-driven proteins. Bakery continues to grow year-on-year, supported by ongoing innovation and seasonal events. Fourth quarter saw strength in holiday items, up double digit from last year. This category continues to grow in artisan breads and gluten-free items. And keto bread sales are now larger than conventional bread sales which speaks to our experienced seeker customer.…

Operator

Operator

[Operator Instructions] Our first question comes from Ken Goldman with JPMorgan. Your line is open.

Ken Goldman

Analyst

Hi, thank you. Good afternoon. When you were listing the departments that you were particularly proud of, I didn't think I heard frozen and correct me if I'm wrong there. So number one, was that an intentional omission, if I did hear it correctly? And number two, can you walk us through a little bit how the frozen business is doing for you at the current time?

Jack Sinclair

Analyst

Yes. We're very encouraged by frozen, Ken. And we're in the place where -- or maybe we should have mentioned it specifically, if I'm honest with you, because it's been -- it's something that's been really strong for us over the last two or three years. We've reinvented the products that we're selling, a lot of a lot of them innovative vegetarian, vegan plant-based keto, paleo. So we're really encouraged by it. And if you look at our new stores, we're giving a lot more space to frozen in our new stores going forward. So we're investing in it. We're encouraged by it. And we're pretty -- we think it's something that is -- a few years ago, frozen was seen as a kind of poor relation against fresh. But it's been a place where we've been able to generate a lot of innovation. And the team are chasing this hard. So that was probably a miss on our part, Ken but it's doing well for us.

Ken Goldman

Analyst

Great. And then quick follow-up. I know you don't give specific gross margin guidance all the time. Just wanted to get a sense of a range. The Street is at about 36% for '22. Is that far off from where your model might be expecting at this time?

Chip Molloy

Analyst

Ken, this is Chip. No, that's not far off. We said relatively flat for this year. So it's going to be relatively flat and some of the margin degradation in Q4 is starting to subside into Q1.

Ken Goldman

Analyst

Great. Thank you.

Operator

Operator

Thank you. Our next question comes from Mark Carden with UBS. Your line is open.

Mark Carden

Analyst · UBS. Your line is open.

Good afternoon. Thanks a lot for taking my questions. My first question is on the comp guidance. I know low single digits is what you're targeting over the long term. That said, given the degree of inflation that we're seeing in the marketplace and your relatively easy comparisons, why not bring up 2022 guidance anymore? Is it simply a desire to build in some conservatism? Something else?

Chip Molloy

Analyst · UBS. Your line is open.

This is Chip. There's a couple of things that are going on there. One is just the balance of traffic, units going to the basket and AUR. And so you just look at the trends and where we are. We've had -- units in the baskets have been down year-over-year and that will still continue to be down as you're going into the -- through the first quarter and part of the second quarter as we're comparing to 2021. And then, traffic will be -- we're hoping to have traffic in the positive range throughout the year and we'll -- the AUR will start to subside as the units in the basket start to build again. So net-net, it all kind of comes out together as -- in that zero to two range.

Mark Carden

Analyst · UBS. Your line is open.

Got it. That's helpful. And then how is cost inflation trended coming out of the quarter? Are you passing on any more or less than you may have at the start of this inflationary wave? Are competitors still rational? And how are you expecting to play out?

Jack Sinclair

Analyst · UBS. Your line is open.

The market seems pretty rational to me, Mark, in terms of how people are passing it on. But with the level of inflation, it's a pretty volatile situation. I'm old enough to remember kind of what happens when you get high -- when you get teen inflation. And that -- the context of how you manage that is the timing on it is always kind of -- there's always lags and then you get ahead of it and you get behind it a little bit as you try and manage it. I'm not seeing any major activity from anybody that would say there's no rationality going on in kind of promotional space on this. But there is some timing in terms of how fast you can move pricing when you get cost inflation. And probably in Q4, we were kind of a little bit slower than we might have been. And as we go forward, we're seeing that coming in line.

Chip Molloy

Analyst · UBS. Your line is open.

Yes. And I would add, Mark, if you go back was probably Q2 this year where the cost got ahead of the prices a little bit and that's flowed through and it's starting to catch up. And once again, I think we're catching up to that by Q1 of next year. By Q2, for sure and it's starting to narrow in Q1.

Mark Carden

Analyst · UBS. Your line is open.

Great. Thanks so much guys, and good luck.

Jack Sinclair

Analyst · UBS. Your line is open.

Thank you.

Operator

Operator

Our next question comes from Scott Mushkin with R5 Capital. Your line is open.

Scott Mushkin

Analyst · R5 Capital. Your line is open.

Hey guys, thanks for taking my questions. So, a couple of things. Number one is the hire of a COO. Why did you do it? What are you expecting from that person? What do you think he brings?

Jack Sinclair

Analyst · R5 Capital. Your line is open.

Well, I think as we grow our business, we need to widen our bandwidth and the capabilities that we have in the organization to generate and stimulate the growth that we want going forward. This is quite a kind of immature business in many ways. So bringing more talent and more people on board who can drive that; so we're very excited about Nick. He brings a wealth of experience and a real passion for our proposition and what we do. And the fact that he's got the kind of background that he's got, I think he's going to add a lot of value to our business and bring a lot of discipline to our merchandising, marketing and operations side of things which in many ways, it's part of the process of us growing and developing as a business. And I'm very excited about the role he's going to play for us.

Scott Mushkin

Analyst · R5 Capital. Your line is open.

Perfect. And then, just kind of two quick housekeeping items. I just want to make sure I heard something right and then I want to go back to the last question around comps. So the $2 million to $4 million, I think you guys pulled out as far as the change in the California law. I think you said it's excluded from guidance. And I'm just curious why since you know what the number would be and it sounds like it's ongoing. And then, the second thing with comp would be the zero to two in the first quarter with inflation running as hot as it is, it would be suggested that volumes are down fairly sharply. And I just -- I mean I heard the explanation. I just want -- I guess I'm just not sure I understand it completely.

Chip Molloy

Analyst · R5 Capital. Your line is open.

Yes. A couple of things. So the California piece, that actually stops in September. So the law was set up in September, we weren't sure actually when we started quantifying it because we just -- the law just got passed just recently and it's a $2 million to $4 million number. And we just felt like we wanted to call it out because it's a temporary sort of onetime cost. As it relates to the zero to two, you get -- you got to almost go all the way back to when the pandemic started in the second quarter of 2020 and you think about four quarters. Unfortunately, it didn't happen at the beginning of the year, so it's kind of the next four quarters. And what happened were the units in the basket went way up in the second quarter of 2020. So when you cycle that this past year, they went way down and they've been staying down. So we've got another quarter of that, where they go -- where there's still going to be comp units per basket are going to be pretty far down. And then that will start to catch up and anniversary. It should be going in the second to third quarter, it will -- unless something else happens from a another variant that -- who knows? But beyond that, it should start to all come together and stabilize with some relatively small relative positive traffic. Transactions should be positive. Units per basket should be a little bit positive. And AUR should be a little bit positive as we start to cycle the big inflation of last year.

Scott Mushkin

Analyst · R5 Capital. Your line is open.

Okay guys, thanks. I'll yield. I appreciate the answers.

Jack Sinclair

Analyst · R5 Capital. Your line is open.

Thanks.

Operator

Operator

Our next question comes from Rupesh Parikh with Oppenheimer. Your line is open.

Rupesh Parikh

Analyst · Oppenheimer. Your line is open.

Good afternoon. Thanks for taking my question. So the first question I have is just on quarter-to-date trends. Is there anything you can share in terms of what you're seeing quarter-to-date?

Chip Molloy

Analyst · Oppenheimer. Your line is open.

Rupesh, yes, that would -- normally, this company hasn't given guidance for the current quarter in the past but we've done that this time. So -- and we will going forward. So the guidance we've given is in line with where we expect to be for the end of the year -- end of the quarter.

Rupesh Parikh

Analyst · Oppenheimer. Your line is open.

Okay, great. And then second, just on private label. So a lot of innovations routes on the private label side. Curious where your private label penetration is today and where you guys expect it to go by the end of the year.

Jack Sinclair

Analyst · Oppenheimer. Your line is open.

Well, exactly what happened to the penetration, I'm not sure about. I think as I've said in the past, in a lot of these conversations, our private label mix at the moment, I think it's about 14%, 15%, something like that. 16% as we sit at the moment. Some of that 16% is commoditized that we don't really kind of feel is the right direction for private label but some of it is real innovative product. And the progress that we've made in the holiday, I was very encouraged by. There's a new design -- new team in place who are doing a really nice job. And we've got some really innovative products coming through. So I'm excited about the new designs and the new products that are coming into the business through the course of this year. Exactly what the penetration will be, it's not something we're ambitious. We're not saying it's got to be 20 years. It's got to be where I was at Tesco all those years ago. It doesn't need to be a particular number. The important thing for us is that it's bringing that differentiation to our customer and we're bringing innovative products into the space. And that's something that I'm very excited about going forward. But the exact number, I'm not quite sure where it will play out.

Rupesh Parikh

Analyst · Oppenheimer. Your line is open.

Great. Thank you.

Operator

Operator

Thank you. Our next question comes from Charles Cerankosky with North Coast Research. Your line is open.

Charles Cerankosky

Analyst · North Coast Research. Your line is open.

Good afternoon, everyone. Jack, I was wondering -- and Chip, I was wondering if you could discuss some of the best benefits thus far of clustering stores or having more stores in clusters, how it's helping with sales growth, distribution efficiency and cost reduction.

Jack Sinclair

Analyst · North Coast Research. Your line is open.

Well, specifically, when we open stores in markets where we've got a significant penetration, we do better than when we open in markets where we don't. So simply speaking, when people know who we are, we've got a real chance of it hitting the ground a little bit faster. What we're finding in the mid-Atlantic and Florida, we've got great customers in that space. We've got great opportunities on it. But as we build the density, we're starting to get better strength in that. But it takes a little bit of time in these markets where people literally don't know who we are. And that's a marketing challenge and it's a communication challenge. And it becomes much easier when you've got density in the marketplace to do that. So very simply, when we've got decent strength in market share in California, Arizona, Vegas, we do better than when we get -- on day 1, we do better than when we launch in the Mid-Atlantic or in Florida marketplace. So I suppose that makes a lot of sense. And -- but we're very encouraged that the distribution center is allowing us to be much more effective locally. So we put two new distribution centers on the ground. We're probably going to have another one at some point during the next 18 months or so. And that's going to allow us to source product more locally. So when you are farmers market in Florida, the fact that we've now got an Orlando distribution center, we're not shipping from Atlanta, Georgia, all the way down to Naples. We've actually got ourselves in a place where we're working much better with the local farming community, the local agriculture community and selling more local product. And I'd like to say, we'll be encouraging the teams to do much more of that. We've been recruiting a lot of people. So this combination of getting product, getting more stores in a dense area, providing more local product through our distribution network which will evolve and develop I think sets us pretty well for the future. I don't know if you want to add to that, Chip.

Chip Molloy

Analyst · North Coast Research. Your line is open.

Yes. The other thing that I would add to it is just from a talent perspective, you start to get some brand awareness. It's easier to hire talent as you promote people from within the boxes. It's easier to promote and move them to other boxes and they know we're not bringing in people that don't know who Sprouts are in a new market. And then on top of that, of course, you get leverage off of your media spend as well.

Charles Cerankosky

Analyst · North Coast Research. Your line is open.

Got it. Can you quantify at all what amount of sales you might have left on the table due to out of stocks? And is Sprouts more vulnerable to out-of-stocks due to the unique nature of many of your products versus run-of-the-mill CPG products in a typical supermarket?

Jack Sinclair

Analyst · North Coast Research. Your line is open.

Yes, it's a great question. It's something we talk about a lot. Actually, almost maybe contrary to the question. I actually think when you're only sourcing products that you sell yourself, your destiny is in your own hands. The reality of the CPG world over the last two months or so as you've had all the conventional grocers battling with Walmart and battling with Target for product. And when I go into those stores over the last few weeks, I see pretty significant out of stocks. Now we've got some challenges but nothing like the challenges I'm seeing in some of our -- some of those more conventional grocers. And I think the factor that we're not battling for inventory with other people in the context of the supply chain challenges and labor challenges that exist across the marketplace. We're able to work pretty closely with our vendor base and our distribution partners. And it's only us. We either get it right or get it wrong. And I think in many ways, in January, in particular, I think we're in a better place than most of the other guys. Although we went by no means where we want to be but I think we were better than most.

Charles Cerankosky

Analyst · North Coast Research. Your line is open.

All right. Thank you.

Jack Sinclair

Analyst · North Coast Research. Your line is open.

Thanks.

Operator

Operator

Our next question comes from Kelly Bania with BMO Capital. Your line is open.

Kelly Bania

Analyst · BMO Capital. Your line is open.

Hi, thanks for taking our questions. I wanted to just dig in a little bit more on the traffic and ticket drivers. And I guess a couple of questions there. The decline in units per basket, is that across all of your customer types? Or is there any differences in trends between your different customer types there? And then the traffic momentum that you have, are you able to tie that back to your marketing campaign and new customers? Or just any ways you can track how that marketing campaign is working to drive traffic?

Jack Sinclair

Analyst · BMO Capital. Your line is open.

Yes. So Kelly, let me take the two separate quick. Let's start with the traffic question. Maybe, Chip, you can pick up on the first question that was asked here. With regard to traffic, there's a lot of things happened that we're feeling good about in terms of how our marketing worked in Q4. We did a little bit better, I think, in terms of telling the story digitally around the strength of our fresh pricing, particularly our produce pricing versus the marketplace. As I kind of mentioned in my remarks, how do we get clarity, particularly in our new markets where people don't quite understand the value that we have in our produce business. And I think that the digital messaging behind that, we think, has helped us a little bit going forward. I also think that the fact that in the context of the COVID environment that kind of accelerated at the end Q4, people were not as nervous. Since the start of the pandemic, people were nervous shopping. The number of times people were going to do grocery shopping went down from four or five times a week to one or two times a week. That didn't happen in December for us. We saw that some of our customers were feeling more comfortable coming in. So I think the combination of sending the message out, getting some bounce-back communication to customers to encourage them to come back from the holidays. So I was pleased with some of the marketing that worked at the end of Q4. And I think the context of the marketplace helped us a little bit as well. So -- and again, it's very early days but we're kind of cautiously optimistic about the progress that we've made on getting this traffic which has clearly been a conversation that we've had with you guys over the last little while. We're cautiously optimistic that the work we've done on marketing is helping a little bit and there's some macro factors that are probably helping a bit as well.

Chip Molloy

Analyst · BMO Capital. Your line is open.

And then on the units, Kelly. They go back to -- you got to go back almost two years because you look back and we had dramatic and I mean, dramatic, increases in units per basket beginning second quarter 2020. And then, of course, when you cycle that you go into 2022 -- 2021, those were negative and will continue to be negative year-over-year for -- through all of this past year and have another quarter to go. So that should settle out by the second quarter of this year. Net-net, if you looked at units per basket on a two year perspective, we've been up every quarter.

Kelly Bania

Analyst · BMO Capital. Your line is open.

Okay, that's very helpful. And then just also to ask on the stores and this might be too early. But curious if you can talk a little bit more in detail about sales and the margins and how they're starting to track out between the old and the new format. And if the cost of the new store format is coming in line with your expectations.

Jack Sinclair

Analyst · BMO Capital. Your line is open.

Well, the course of the new store formats, we've talked a lot about the fact that we've put less into the stores and we're making them smaller. So the economics of the store in terms of rent, in terms of the -- because the size is smaller, then we're clearly spending less to build them. Having said that, there are some cost pressures on the other side with regard to supply chain construction steal a lot of the equipment. So there's some pressures coming that's pushing it in the other direction. But relatively to what we would have had to spend in the bigger stores that we've had, they're moving directly in line with what our expectations were. So just to be clear, the cost might be creeping up a little bit but they're significantly lower than they were and they're in line with our expectations. So that -- in terms of the way the flow through is working. Our new store margins are coming through exactly the way we expected them to do. Some of our older stores, we've got nomenclature of V1s, V2s, V3s. Our V6s are coming through the way we want them to. Our older stores at high volume are the very profitable stores and that's kind of what we're trying to capture with the new format stores. Make them smaller, make them more higher sales per square foot and deliver better returns from them. And when I look back at the smaller stores that we've got in San Diego and some of the areas of California, those are the ones that are making the most money for us.

Operator

Operator

Thank you. Our next question is from Robby Ohmes with Bank of America. Your line is open.

Kendall Toscano

Analyst

Hi, this is Kendall Toscano on for Robby. Thanks for taking my questions. I was just wondering on the gross margin and, I guess, the return to positive traffic. Were you guys investing in price to any extent during 4Q? And now that you've seen traffic turn positive, does that change the way you're thinking about maybe future price investment in 2022?

Jack Sinclair

Analyst

Well, we're -- our promotional cadence and the investment in prices exactly what we've been saying for the last two [ph] years in terms of the change in approach. We're not going loss leaders. We're not chasing after -- and our promotion mix has gone down fairly substantially over the last couple of years; so we're not investing in price. Some of the margin stuff is a little bit to do with the lag in pricing in terms of how fast are we moving our retails in the context of a high cost inflation environment. And that's -- that will smooth out through time. So the simple answer is we're not investing anything in our margin. And the margin expectations that we have going forward are in line with the expectations that Chip went through in his presentation. So we're feeling pretty comfortable about where we're at and that -- provided there's no other major shocks in the marketplace that we're pretty comfortable that our margin is in a good place going forward and we've set our margins so that we're in a good place with our investments going forward. Chip, do you want to add that?

Chip Molloy

Analyst

The only thing I would add to that is we're being a lot more selective. So the breadth of the promotions are not nearly as wide. But the ones that we are doing, yes, sometimes, we've been a little bit more aggressive on price. We're a little bit more aggressive in the deal. But it's a much narrower selection that that's being applied to.

Jack Sinclair

Analyst

And I've been very pleased with the way the marketing teams are -- we've got a lot more people engaging in our digital space. So we've got -- our scans are up. There's -- we've got about five million people now from two million [ph] not that long ago, who are actually engaging and getting these promotions digitally. And they're not creating promotions and we think it's helping to stimulate some of the demand.

Operator

Operator

Thank you. Our next question comes from Krisztina Katai with Deutsche Bank. Your line is open.

Krisztina Katai

Analyst · Deutsche Bank. Your line is open.

Hi, good afternoon. Just as we think about the last two years and the impact of trip consolidation, can you just talk a bit more about your strategy of focusing on more value-added promotions or call to action to really drive traffic that you have been testing? And essentially some of the learnings and just how effective they have been. And then in terms of your value scores, has that changed at all over the last quarter or two, as essentially conventional grocers and now even the largest retailer in the country is raising prices.

Jack Sinclair

Analyst · Deutsche Bank. Your line is open.

Yes. Okay. So let's talk a little bit about how we've kind of been working this one through over the last little while. I've been encouraged by, as I said a minute ago, by the work that we've done around loyalty. We talked a lot about segmenting our customers base two years ago when we took a -- maybe a bit more than a -- I get mixed up, 2.5 years ago when we embarked upon this strategy. And we embarked on this strategy before the pandemic kicked in. And basically, we're following that strategy to the letter. I'm encouraged by that. But part of that was being very clear, we're narrowly focusing in on people who are excited about fresh foods and healthy food and people that are excited about innovation and the experience seekers. And those are the ones that are buying into the loyalty-based work that we're doing. Those are the ones that scan their phone when they go through the store. They get engaged in our loyalty communication. So I'm encouraged by that in terms of the focus that we put in early on to segment the market. And the marketing activity that we put behind that appears to be gently and quietly improving our underlying customer base. We had a lot of customers who basically weren't making us, in fact, losing us a lot of money. So those coupon clippers that we call, they seem to have drifted away. What seems to be happening is there are some customers reactivating, coming back from where they were but those are the customers that we want. And the customers that we don't want are not being encouraged to come in because we're not going on a deep cut promotions. So if that makes some sense to you. As we look at the traffic, we're seeing a little bit of improvement. There are some macro things happening. People more comfortable going to more places than they were before which I think benefits us because we're not the primary shop. And the activity that we're doing to try and stimulate those customers who love us seems to be driving a bit more transactions with those customers. And that's something that we'd be hopeful about going forward for the rest of the year.

Chip Molloy

Analyst · Deutsche Bank. Your line is open.

And Krisztina, I would just throw out a couple of things, too. One is we're now getting beyond the lapping of the trip consolidation, number one. Number two is when we did change the strategy two years ago or in 2019, the coupon clippers, as Jack points out, that were weeded out for all intents and purposes, that's behind us. So we're in a place where the traffic is really going forward is much -- feels much more stable. And then the other piece, when you talked about value. We are very price competitive when it comes to our produce pricing which has always been the heritage of the business. We have opportunities, as we said on the last call and we're working them diligently. We have opportunities to get that messaging out in a much better way that we haven't done for several -- for a couple of years, actually.

Jack Sinclair

Analyst · Deutsche Bank. Your line is open.

Yes. And I think the value part linked to produce is the important thing for us. I think the customers are understanding that there's a volatility everywhere, as you alluded to, the conventionals and the other guys are having to put prices up at the moment. Within the context of that, we're sticking pretty rigidly to we need a discount, we need an advantage in our produce space which we have and will maintain. And the rest of the store which is not directly comparable, we're looking at elasticities and that and seeing what happens when prices change. And that's something that we're having to watch more diligently than we ever have before because of the level of inflation that's going up.

Operator

Operator

Thank you. Our next question comes from Karen Short with Barclays. Your line is open.

Renato Basanta

Analyst · Barclays. Your line is open.

Hi, good evening. This is actually Renato Basanta on for Karen. Thanks for taking our questions. So just first, I was just wondering if you can talk a little bit about how you view sort of the company's overall growth algorithm on a more normal basis. Obviously, a lot of noise with inflation this year and some of the store growth challenges. But wondering how you think about sales growth in a more normal year, including the waterfall benefit to comp. And then generally, the relationship between sales and EBIT growth on a more sustainable basis.

Jack Sinclair

Analyst · Barclays. Your line is open.

I'll let Chip follow up a little bit but let's talk, first of all, about the store growth. We're very comfortable that from a top line store growth, we have the leases and the sites in line for us to deliver on the algorithm that we've talked about which is a 10% store growth. That's not going to happen this year, as we've said in the note, simply because the complications of trying to work our way through both the licensing and the construction side of things is very challenging. I'm really pleased with the way the team are working their way through this but it's challenging. But we're very comfortable that the real estate team have got all the sites that we need to more than deliver against the algorithms that we've talked about on new stores. And when we get the new store program up and running, as you know, there will be a flow-through into our comp sales as that naturally flows into our business. So we're pretty comfortable and I'll let Chip talk in more detail, that we can grow our bottom line faster than we can grow our top line marginally. And that's part of what we've talked about all the way along in this space. Chip?

Chip Molloy

Analyst · Barclays. Your line is open.

Yes. I would just say that we want to give to the algorithm that we've kind of described before. Number one, Jack's already alluded to the store growth. So the square footage growth or store growth, we're feeling -- we're hopeful and I hope is not a strategy but we feel good about us getting back on track to the double-digit new store growth in 2020 -- what year is this? '23? Yes, '23. So we should be able to get in '23 unless something else happens. We feel good about that. And then we've guided to 0.2 on comps for this year. There is still noise moving around between all the basket size and AUR inflation and traffic. We feel really good about the zero to two for this year. And then going forward, once we get the store growth going, we're hopeful and we believe we can drive that low single-digit comp consistently. We can continue to grow square footage up in the double-digit range. We can continue to grow earnings before tax somewhere in the high singles to, call it, 10 and we'll continue to buy back shares.

Jack Sinclair

Analyst · Barclays. Your line is open.

And I'm not sure we'll ever get -- I don't know what normal looks like anymore. It's kind of full of changes but there you go. Thanks for the question.

Operator

Operator

Thank you. Our next question is from John Heinbockel with Guggenheim. Your line is open.

John Heinbockel

Analyst

Hey Jack, two quick things. Number one, maybe talk to assortment. How happy are you with where you are, right? And sort of the benefit of breadth versus obviously some inefficiency, right, if you're overly assorted. And then secondly, when you go from ramping openings up to 40-plus or around 40 in '23, is there a temporary piece of dilution from those new stores? Or you think you've reengineered them enough where any dilution is minimal?

Jack Sinclair

Analyst

Yes. Okay. John, let's say, start with -- I mean one of the things I've learned in this job over the last couple of years is this company needs broad assortment. A lot of the discipline that I've had in my retail career would say you've got to cut out your tail and keep the high-volume items. And that would be the context of a lot of the work that's being done in conventional grocers, in Walmart and Tesco back in the U.K. That fundamental principle is something that's pretty much at the heart of being efficient. We have to be the opposite of that in many ways. And the assortment that we're adding is about trying to be very clear and very appealing to those health enthusiast customers who are focused on a keto diet or a paleo diet or a plant-based diet or a dairy-free diet or a gluten-free diet. If you're going to be really relevant to those customers, those target customers that we have, you have to have a breadth of choice in that. So you end up having a lot of items that maybe don't sell as much on an individual store-by-store item-by-item basis that you would want. But it allows us to create the dynamic of the attraction to the customer. And that's very much part of our marketing message going into 2022 and 2023, explaining the differentiation that we have because there's a load of products that we sell that nobody else would want to sell because of the -- and that's one of the great advantages that we have of being a different business. So the question about does the assortment, we're always looking at our assort. You can see we've added thousands and thousands of items this year which I think in the context of 2021 was a pretty big achievement by the merchandising team to be able to motivate the vendor base to get that amount of product into the system over that period of time. It doesn't -- and we have to develop our systems and our replenishment systems and our product flow work to make sure we're accommodating what the customer needs, not what maybe you would -- I would have done in a lot of other places. And that's been a real fascinating kind of exercise. And I think the customers appreciate us when we get the breadth of assortment in front of them to fulfill the kind of diet we need. The dilution from new stores and how that works, maybe Chip will pick that one up.

Chip Molloy

Analyst

Yes. I think it's a great question. When you think about having to ramp up from 5% square footage to 10% square footage, there is -- until you get to that steady state, it is difficult to do that on a zero to two comp and still manage your cost to get that high single or low double-digit growth in earnings. So there is that brief period. We just got to be really diligent as we go through that funnel, if you will. We have to be really diligent on the cost and make sure we are managing the costs not only of the new stores but managing the cost of the corporation so we can get to that steady state place. The beauty is if we can get to a two to four comp in that period, then that helps the world a lot. So once again, we'll manage it. We'll get there. There might be that brief period when you're ramping from 4 to 5 to 10 that we just got to make our way through, and we'll manage through that.

Operator

Operator

Thank you. Our next question comes from Greg Badishkanian with Wolfe Research. Your line is open.

Spencer Hanus

Analyst · Wolfe Research. Your line is open.

Good afternoon. This is Spencer Hanus on for Greg. I just want to go back to the conversation on pricing. How are you guys thinking about the need to invest in prices consumers start to face impact from this rising inflation? And then when the supply chain eventually normalizes here, do you think the industry is going to remain as rational as it's been? Or do they start to deploy these trade dollars just more aggressively given they're going to be in a better in-stock position than they've been for the last 18-plus months?

Jack Sinclair

Analyst · Wolfe Research. Your line is open.

Yes. So with regard to supply chain normalization, I'm not sure when that's going to happen. But if and when it does, I can't see whatever happens with our kind of in the grocery conventional space is going to affect us too much because as I keep saying in these calls, we have a very different proposition. So the products that we sell -- and I'll talk about projects in a minute which is the one that's directly comparable with everyone else. The products that we sell are not kind of in line with anyone else or anyone else sells. So we've got to watch elasticity and we are watching that carefully with inflation, as prices go up, what happens to the units in the past, what happens to the units are now what sells. And we've got to be very conscious of that. But that's not a margin investment conversation. That's how do we figure it out in terms of maximizing our volume and maximizing our sales on individual SKUs. Produce is a slightly different scenario. And if -- we're in a place where we're trying to make sure that the differentiation that we have on price and produce built on a quality perception. Our quality perception on produce is up there. It is high -- it's way above most people and the data is very encouraging on that. In our markets where we're known, our prices are known. In markets where we're not known, although we've got a price advantage, we need to talk about that more effectively. So the context of the question, Spencer, is there going to be when we get supply chain normalization, is there going to be some kind of price activity across the marketplace. I doubt it. But if it did happen, I'm not thinking it's going to have a huge knock-on effect to us because our customers are very clear that they come to us for the stuff that we sell that they can't buy in other places. And when it comes to produce, I think it's unlikely that people will use produce is a key driver to bring people into the store because their mix depends on produce being on a high margin, not at a low margin, if that makes some sense. But I would love some supply chain normalization. That would be great if we can get there.

Chip Molloy

Analyst · Wolfe Research. Your line is open.

Spencer, I would add to -- just like we said earlier on the messaging about we have -- we do have great value on produce every day and get to that. But we also have -- as Jack said, we have a lot of great products, very unique products. And part of our table stakes is to make sure that the world knows that we are unique. We are differentiated. We do have those unique products. And so it's not the same kind of battleground with the conventionals and the more and more we can do that which our merchandising team is doing a great job of continuing to add great products continually, we have to let the consumer know how great they are. And we're doing that even through innovation centers in our stores or find this new product. You can walk in a lot of our stores today and we're going to launch those into virtually all of our stores by the end of this year. So, we're driving the message that we are different and have different -- fill different needs for the consumer other than just the normal conventional.

Spencer Hanus

Analyst · Wolfe Research. Your line is open.

Got it. And then you mentioned the transactions turned positive in the quarter. Do you think that's a sign that the grocery basket is starting to resplit again here and maybe you guys will be added back into the rotation again? Or is it really just a function of marketing and just refining that message like you talked about?

Jack Sinclair

Analyst · Wolfe Research. Your line is open.

Actually, Spencer, I think it's a bit of both. I think there has been -- there's less worry about going into stores this time around when the Omicron variant hit the market than there was when the first wave happened. So I think there will be more people shopping in more places which I think is good for us going forward. And I also believe that our digital marketing and our communication has helped us a little bit as well. So we'll be watching both of those dynamics over the course of the next few quarters.

Spencer Hanus

Analyst · Wolfe Research. Your line is open.

Great. Thank you.

Jack Sinclair

Analyst · Wolfe Research. Your line is open.

Thanks.

Operator

Operator

Thank you. I would now like to turn the call back over to Jack Sinclair for closing remarks.

Jack Sinclair

Analyst

Well, in a very volatile world, we appreciate you taking the time to listen to our call today. We really appreciate the interest in our company and we're excited about what this company can do going forward. And I appreciate your support. So thanks ever so much to everybody and take care.

Operator

Operator

This concludes today's conference call. Thank you for participating. You may now disconnect.