Patrice Louvet
Analyst · Guggenheim Securities. You may ask your question
Thank you, Evren. Good morning, everyone, and thank you for joining today's call. We are pleased to report better-than-expected results for the third quarter, as we continue to execute on our key initiatives, especially during the important holiday season. We still have a lot of work to do to return to industry-leading revenue and earnings growth, but these results give us confidence that we are on the right track. If you recall from our last call, we're focused on reigniting growth, while continuing to drive productivity. And it is this balance that will create value for our stakeholders. To do so, we're executing against four key initiatives: first, elevating our brand by improving quality of sales, distribution and product; second, evolving our product, marketing and shopping experience to increase our reach and appeal with new consumers; third, expanding our digital and international presence; and fourth, working in new ways to drive productivity and agility. Let me take you through the progress we made across each in the third quarter, starting with our first key initiative, elevating our brand by improving quality of sales, distribution and product. In the third quarter, we continued to reduce our discount rates and increase our average unit retail. AUR was up 4% across the company's direct-to-consumer network similar to the first half of the year. Our North America holiday sales were ahead of plans, even with reduced promotions versus last year. Importantly, this was achieved in the context of a marketplace with high levels of promotional activity. We continue to improve the quality of our distribution, by closing unproductive doors and reducing off-price penetration within wholesale. This contributed to 250 basis point increase in our adjusted gross margin, building on our gains from the first half of the year. We're also making progress in improving quality of product as we reallocate more of a production volume to a network of factories that consistently deliver superior quality. Moving on to our second key initiative, evolving our product, marketing and shopping experience to increase our reach and appeal with new consumers. Within products our strategy has the following five key elements: driving a much more disciplined assortment; focus on our icons, renew our core items to create more appeal with today's consumer; develop interest through newness and innovation including limited editions; capsule collections and personalization to inject energy and excitement into our brand; and finally, drive under-developed categories that have high potential. I want to share a few ways we're progressing across these elements from the third quarter. Starting with assortment discipline, this season had a double-digit reduction in the number of SKUs, as we continue to cut the unproductive tail, driving clarity of message, increased productivity and higher sell-throughs. Furthermore, year to date, revenue per SKU is up 18% and gross profit per SKU is up 23% to last year. The focus on our icons was evident in our fall and Holiday assortment. Our Polo Bear sweaters and novelty items embellished with our iconic symbols like our Crest Logo and Downhill Ski Racer graphic were among our best sellers for the season. Our renewed core items were also key to our seasonal performance. The sales trend in Polo, our largest brand, improved in both men's and women's apparels. This is a result of the work Ralph and our creative teams have been doing to elevate and evolve our core product with increased functionality and refreshed fabrics, silhouettes and color palettes. Some of our best performers included those with additional functionality such as Washable Merino Sweaters, outer wear with seam seals, and denim and chinos with stretch. We saw increased full price sell-through with higher AURs and gross margins versus last year. When it comes to developing interest through limited editions and other innovations, this quarter we built on the success of our create our own pilot at the US Open, by extending it to our Prince Street Store, New York City and RalphLauren.com. This initiative provides consumers with the opportunity to create a one of a kind, personalized design, in store and online. We're seeing good traction. At Prince Street, we saw incremental sales, improved conversion and higher gross margin. Early indications also show that consumers purchasing customized products are typically younger and new to our retail store channel. On RalphLauren.com, custom items are in the top selling styles in their categories for both men and women. Lastly, in products, we're focusing on underdeveloped categories that has significant growth potential across our brands. One of these categories is denim. Based on recent consumer research, we believe that we have a clear basis to win in this category. With the Fall and Holiday season, we were pleased to see the traction in denim, with updated fits, washes and lighter weights. Our denim business is up 8% year to date with improved gross margins. So as you can see, we're making encouraging progress across multiple fronts on product. But there's still more work to do ahead of us. Moving on to marketing, our strategy to increase reach and appeal with new consumers has the following four key elements: adopt a more consumer-centric approach; shift marketing investments to the channel that matter most of our consumers; drive greater integration across consumer touch points; and finally, put more emphasis on marketing measurement and analysis. We are developing deeper knowledge of consumer behaviors and being more precise about how we engage specific consumer groups. This will enable our marketing investments to be more effective and efficient. In order to expand the brand's reach globally and increase consumer demand, we are shifting to more digital and more social platforms. With a focus on influencers and strategies that drive traffic to our e-commerce channels. As an example, in the third quarter, on Singles' Day in China, we partnered with celebrity Chinese model He Sui, to introduce the Polo Bear limited edition on Tmall. This event attracted more than 100 million live views and impressions on TV and social media across China. We're also experimenting with new channels to drive further engagement with the younger consumer, for example, we launched our first ever Snapchat activation as part of our create-your-own product customization promotion. We expect to build on the momentum we are seeing on digital platforms. Our Instagram followers are up 40% over the last year. And our WeChat fan-base is up 50% over the last three months. When it comes to influencers, we believe in investing in long-term relationships, with those who have an authentic connection to the brand and influence the areas of culture that matter most to our audiences. We built on our influencer and celebrity coverage in the third quarter, with dressing activity including Gigi and Bella Hadid, Jennifer Lawrence, Blake Lively, J.Lo, Chance the Rapper, Zendaya and Jessica Chastain, as well as Fan Bingbing, Karen Mok, GEM [ph], and JJ Lin in Asia. An illustration of greater integration across consumer touch-points this quarter has been the Holiday Polo Bear campaign. We created a consistent experience for the consumer as we integrated the message across product, digital media and our sales channel. We featured our iconic Polo Bear across store windows globally, in video content on social media and through collaborations with influencers. Finally, in terms of upgrading our shopping experience. We continue to invest in our store environments in the third quarter. In wholesale, we've refreshed a number of our shops and have seen improved sales and margin trends versus control doors and pretest trends. This activity will continue in partnership with our key customers. In retail, refreshes and renovations are elevating the store environment especially in our factory stores, driving improved gross margins ahead of our expectations. We have more of these projects in the pipeline for fiscal 2019. Moving onto our third key initiative, expanding our digital and international presence. Last quarter I spoke in detail about our growth potential in Asia, specifically in China. We had strong performance in China in the third quarter, which Jane will review in a moment. This quarter, I want to highlight our digital initiatives. It goes without saying the digital is critical to our future growth as the consumer continues to shift online. The shift is not only for purchases, but as a whole ecosystem of touch-points from product research to product reviews and ongoing brand interaction through social media, digital marketing and digital own content. Across the company, we are pivoting to digital-first mindset in order to position our business to win in the new digital world. On the e-commerce front, our strategy has three pillars; one, our directly operated websites; two, department store websites; and three, digital pure players. Starting with our directly operated websites, RalphLauren.com is our digital flagship. And our vision is to make you the best most elevated expression of our brand. To deliver that vision, we've been significantly pulling back on the level of deep discounting to improve quality of sales. Fiscal 2018, we are driving nearly 700 basis points of reduction in the penetration of third and fourth markdown sales in our North America e-commerce business. We also recently transition our U.S. site to a new technology platform that offers a better mobile experience and functionality like improved search and more seamless checkout process. We'll continue to add functionality like customer reviews, chat and personalization, and are beginning to upgrade the creative look and feel of the site to build the richer experience and capture new consumers. In fiscal 2018, we estimate that our global directly operated e-commerce business will generate approximately $380 million of revenue. As we look forward to fiscal 2019 with our new site in place and the major promotional pullback behind us, our goal is to start to build quality traffic and grow revenue on our U.S. site. The strategy for digital flagship is to emphasize brand experience, develop digital content around RalphLauren.com that drives deeper consumer engagement and conversion as well as offer more omnichannel services like pickup and return in store. Moving onto department store websites, this business is healthy and growing. We've been gaining market share in key categories at our key partners. The penetration of the department-store-dot-com business to our total department store sales is in the high-teens and growing. Moving forward, in order to accelerate share growth, we will collaborate even more closely with key partners to leverage consumer insights to better reach and convert traffic. Lastly on digital pure players, this is the fastest growing part of our e-commerce presence and it allows us to attract younger consumers into the brand. We are partnering closely with our pure play customers of marketing events, optimizing search and other data analysis to drive higher traffic and conversion for our brands. Our pure play business is more developed in Europe and other parts of the world, as we've been building relationships with key players for a number of years there. We currently sell-through over 40 online retailers in Europe, including Zalando, Boozt, ASOS, YOOX and MR PORTER. In Asia, our network is developing and we were focused on driving a full price strategy with limited discounting. We currently work with 11 pure players including T-mall, JD.com, WeChat, ZOZOTOWN, and THE ICONIC. In the U.S., we're beginning to launch with new brand appropriate sites, having added seven year-to-date with several more to come in the fourth quarter. As we explore pure play opportunities, what's most important to us is that the brand is presented appropriately and pricing integrity is maintained. We prefer the marketplace model where we have control over how we show up to the consumer. On these sites, we have created digital shop-in-shop environment with consistent brand experience, tailored product stories and an assortment that is carefully curated by our merchants. As we look across department-store-dot-com and pure players, we are on track to generate approximately $580 million of global sales at retail in fiscal 2018. This is up approximately 9% to last year. We expect this channel to continue to grow as a percentage of our mix going forward. To support our digital expansion, we are investing in our talent and infrastructure. Last week we announced a number of significant changes in our digital organization, including the appointment of new senior leaders with strong backgrounds and critical technology and e-commerce positions. As well as our first ever Chief Digital Officer, Alice Delahunt. Alice joins us from Burberry, where she served as director of digital marketing and led digital innovation. She will be responsible for elevating our global digital platforms and enhancing the consumer experience across all digital channels to drive acquisition, conversion and retention. She will report directly to me as a member of the executive leadership team. These are just a few of the important steps we are taking to enhance our digital and e-commerce capabilities and build-up the platform. As we evolve and expand our work across digital, we expect the profitability of our digital operations to improve over time as we leverage our fixed cost asset base and drive productivity initiatives. To in closing, as I mentioned earlier, while we still have a lot of work to do to reach industry leading revenue and earnings growth. I believe, we are moving in the right direction with clear focus on initiatives that will reignite quality growth and continue to drive productivity across our business. Ralph and I are deeply committed to evolving our iconic brand is experienced and expressed across all the consumer touch-points. And we are proud of our organization that is coming together as one-team focused on the consumer driving superior execution across our key priorities. With that, I'll turn it over to Jane. And I'll join her at the end to answer your questions.