Roger S. Penske
Management
Well, I think the overall Parts and Services gross will grow because when we talk about the 0 to 5-year cars that I mentioned earlier in a question, we see that growing from about 62 million, which would have probably been the bottom in 2011, '12 to almost 80 million, so that's going to drive the overall number. I think the warranty in the prepaid maintenance, more and more of the manufacturer, just to give you an idea, think about it today. You can get an oil change and many of us advertised $29.95 or $39.95 under the Toyota care program, you get 7/10 of 1 hour, and say you're at $100, at $70 for labor and you get your full markup on the oil. So when you start to look at that, that's a real opportunity. And we're doing every single customer for 2 years has that benefits. So I don't see the manufacturers taking that away. I think that's something of a norm as we go forward. And the other thing you can't predict is recall activity. With the BMW and Honda recalls, obviously we see -- seem to see them everyday but we benefit from that. And that's, again, is we establish warranty labor rates based on the competitive market, proliferates are not negotiated down under a warranty situation, they're firm. And the parts markups are firm. So the only area where we get less markup on, on warranty parts is in Europe, where we just got a 10% lift on parts. So we don't get the benefit we get here, probably at 33%. So I think 60% margin is excellent. I'm not trying to manage to a number. I wouldn't tell you when we started the quarter, we'd get the 60% but when it came together, I think we got a number of different factions whether it's more warranty, obviously, customer labor is 70% of the mix. But we get big margin on our reconditioning because many of those people are on hourly. So that pays the bill. And we're doing more of it inside. We used to sublet a lot of work. And today, in sublet, you might markup 10%. But when we bring that in-house, the rapid repair, the tire work, a lot of the things that we'd done outside our window tinting, our windshields, and these markets where we have campuses, we have specific businesses, but that's all they do and I think that drives part of this margin. Wheel alignments gives more share of wallet where we really hadn't focused on that. So these are the things that we're trying to continue to focus on.