Roger S. Penske
Management
Well, I think that what's driving -- you take Toyota, with their full-service capability. What they've done with oil change is we get 0.8 of an hour in our labor rate, which is probably $100, that's $80, plus we get the oil. So we're making a considerable margin on that compared to if you're going out to a Jiffy Lube. And to me, it's not just the oil change itself, it's the up-sell, it's the safety inspection, tires and then maybe other work that you'll do, wheel alignment, which these things have high margin. So I think getting that customer in, and I think the hook, obviously, is the oil change or the safety check. Now, internationally, one of the things we've really pushed is winter tires, and then we are now storing tires and special wheels for our clients on the international market. This has turned out to be a big business. We get the car in once and we change over the tires, we refurbish wheels if they have to be, sell tires, and we get a chance to see that customer. So to me, this continued connection with the customer through parts and service is key, and I think and all of my peers on the public side understand this. I think it's going to put pressure on some of these other people that specialize in certain areas, because the OEM and the requirements for the technology to work on these new cars, you have to be well trained and have all the, obviously, software in order to be able to diagnose, in many cases, these vehicles. So we're sitting in the right spot. And, again, in our case, over 58% gross margin will drive our overall margin up, I hope, as we go forward in the additional units in operations, whether it's tires, whether it's oil changes or just details. We're selling details to customers on the service side. We'll incentivize our service writers to do that. So all of that drives more gross profit. I think that's what's given us, along with our body shop, revenue. And then the PDI, with more used cars, we do the, obviously, the get-ready on these used cars and to me, that is also driving margin.