Mario Schlosser
Analyst · Morgan Stanley. Your line is open
Good afternoon everybody and thank you for joining us. Thanks Cornelia. Great intro. As usual, we will provide you today with a look into our financial results for the first quarter of 2022. Before we get into that, I want to remind you of why we think Oscar is well positioned in the evolving U.S. healthcare system. And I want to build on the themes you heard from us about last month at our investor day. The past few years have seen the U.S. healthcare system shifts more and more towards more consumerization, towards increased risk sharing, and technology adoption. We believe we have built a business that is well positioned to capitalize on this shift. And we are confident in our ability to deliver on a vision of making healthcare more accessible and more affordable for all. Oscar now serves roughly 1.1 million members across this platform, including approximately one in every 13 ACA lives or roughly 7.5% of the overall markets. In the regions where we offer coverage our market share is roughly 16% this year. First quarter membership and premiums are up approximately 100% year-over-year that’s driven primarily by growth and by retention in the individual and small group markets. That’s the kind of growth that we view as a clear indicator that consumers see the value in the different product offering we have. And importantly at the same time we are expecting meaningful year-over-year improvements in the medical loss ratio into the range of 84% to 86% for the year. We saw 80% plus of our individual members stay with the Oscar and 85% of our C+O members who are up for renewal after their full year contract period stay with us. Digitally engaged members are six percentage points more likely to renew and our net promoter score continues to climb ending the first quarter at an all time high of 43. As we see inflation and the cost of goods rising, our ability to direct our members to low cost, high quality options is even more critical particularly given that our book has been shifting towards a higher proportion of silver members, a cohort with higher mobility, where engagements is even more important and impactful. We see in the first quarter that our silver members are 15 percentage points more likely to use our care router to find care compared to other Oscar members. For our small group products, we continue to see strong growth as well. We ended the quarter with more than 36000 C+O members across eight states. Membership nearly doubles between the fourth quarter of 2021 and the first quarter of 2022 with monthly membership increases across all of our markets. This growth is driven largely by our strong product market fits including the expansion of a dual network strategy and the ability for our chassis to meet the needs of small employers. As I mentioned earlier, we are seeing high retention rates with a C+O members and distributors in part due to a high levels of digital engagements. Looking ahead at overall market dynamics, we think the individual market is becoming a more dominant force in U.S. healthcare. Spending some regulatory changes, including Medicaid redeterminations and the elimination of a family glitch, have the potential of pushing the ACA market up to 20 million members next year. Medicare Advantage for comparison has approximately 29.6 million members now. And that would mean that it took the MA market nearly 20 years to get north of 20 million compared to just 10 years for the ACA market reached a similar stage of maturity. As a company we know how to thrive in such a consumer driven, cost competitive markets where affordability and experience matter. And we think that’s a quiet revolution in U.S. healthcare that will continue to change the game. For the rest of this year, we continue to focus on execution. Turning to our strategic priorities for our insurance business, first we are targeting profitability for Oscar insurance in 2023. Second, we expect to improve our margins by harnessing the power of our technology to drive down the total cost of care in a membership. And finally, we aim to drive long term above market growth and potential. Let me give you a few examples for each of these. Starting with as you know we are emphasizing profitability over growth this year. One lever is pricing and our planned year ‘23 pricing strategy contemplates market dynamics exogenous trends in our drive for market expansion. In addition, the team is focused on driving towards greater variable cost efficiency using our technology to reduce manual processes, as well as leveraging our scale to obtain the unit cost. For example, today, we automate about 5% of our responses to inbound messages from our members. And we think we have meaningful opportunities to increase this automation of inbound messaging to at least 20% without an impacts member experience. Additionally, we’re looking at ways to expand ourselves to resource members as we know that about 70% of those people call a care guides also have a digital accounts and heading into 2023 we expect to achieve additional operating leverage through continued top line growth and the fixed costs growth. In terms of driving down total cost of care, we are executing on several key areas for medical cost savings. For utilization management, we are extending our automated utilization management decisioning and program communications for providers thereby reducing the need for manual intervention and allowing our clinicians to focus on more complex care management issues. We also continue to focus on payment integrity on our formulary management’s and population health campaigns and unclosing care gaps. For example, members using our virtual primary care platform where 40% more likely to get their diabetic eyes screenings compared to a control group. Members who see one of the Oscar care virtual primary care providers are seeing primary medication adherence roughly 85 % also by our $0 generic drug offering these virtual plans. And finally looking at growth and retention, we are focused on balancing this with profitability. For example, we are expanding our virtual primary care and offering to new states and markets given the influence on total cost of care. Our ability to achieve above market growth potential even when we were not the lowest price plan in the last open enrollment periods, is the result of multiple factors coming together in the leveraging of the most differentiated parts of the Oscar product offering. Now we’ve had tremendous growth and we’ve had some good MLR performance trend into this year and those give us confidence in the fullest opportunity to focus on markets where we can win. And such we are focused on modifying our portfolio mix by markets and by products. This quarter, we made the decision to withdraw from the Arkansas and Colorado marketplaces for the planned year 2023. These are relatively small markets for us and we intend to make these exist as seamless as possible, while continuing to provide service to the system membership in the states throughout the year. Turning now to Plus Oscar, despite being in the market less than a year we have approximately 100,000 client lives served. We expect these clients will generate 65 million to 70 million in capital efficient, fee based revenue within this year. We have three strategic priorities for Plus Oscar. The first is to serve our existing clients well, leveraging the ongoing learnings we are gaining from the first full book migration we implemented with Health First health plans. These four book migrations are complex and challenging and we continue to optimize our implementation strategy in partnership with Health First. We look forward to supporting Health First health plans and expansion efforts for 2023. Second, we are adding modularized offerings in the news here is that we are already in the market selling our first externalized software as a service solution our a campaign builder to, as we have talked about one of our secrets to success as a highly engaging insurer is our ability to spin up new campaigns and the workflows very quickly. For our own membership base we run hundreds of campaigns concurrently with right now when I look at the dashboards a 48% member engagement rates. And with the launch of campaign builder toolkits to the external worlds we are now offering our toolkits and contents to other regional health plans and risk bearing providers. This solution enables scalable, personalized interventions and it automates workflows to drive growth and manage risk. The tool is a self service solution designed for non-technical teams to be a one stop shop for engagements driving clinical outcomes, and improving efficiency. Clients can build programs or campaigns that can be tested. They can deliver interventions with multiple touch points over time to drive behavior change. And these campaigns deliver moreover meaningful business results. We by now have amassed a large knowledge base of powerful and rotated campaigns because we are this differentiated mix of both risk per insurer and a technology company. And for example, one campaign to increase annual wellness visits appointment bookings resulted in a roughly 15% increase in visits scheduled in a 20% reduction in _. And finally, in Plus Oscar we’re continuing to take steps towards offering our full platform as software as a service solution besides as a business processes service solution, in order to increase our time and to expand the margins. Our prospective clients are saying that they like a tooling and a SaaS solution will allow for an easy integration onto our platform. Moreover, faster yields are largely software solutions. So we expect them to have 40% plus margins. We’ve had some exciting tech launches this quarter as well. And I always want to also mention those to share just a few examples. Outbound interaction from consumers care guides, and are driven by an aggregate score of all underlying tasks where particular member that lets us make sure that we arrive outreach to the highest priority individuals and tasks. And because we’re built on a tightly line tech stack, it seems like this in one place flows to everywhere helping us prioritize campaigns better. Deep in our core admin systems, we launched a product update that merges important provider rosters continuously, rather than the batch process. And the result of this updates data statements for provider data went down from hours to minutes, and led to the elimination of the need for manual engineering intervention for updates of provider roasters and provider data. That’s in turn now the change made it easier for us to improve how we rank the facilities in a clear router by efficiency, not dispositions but facilities. These are just a few examples for ongoing improvements in our infrastructure, and we have a lot more coming this quarter as well. We remain steadfast in our commitment to our strategic priorities. So positioning the insurance company for near term profitability of continuing to increase the penetration across the U.S. insurance markets and accelerating growth for Plus Oscar, we view the first quarter results as a positive step on the path towards these objectives. And with that, I’d like to bring in Scott.