Mario Schlosser
Analyst · Josh Raskin with Nephron Research. Your line is open
Thank you, Cornelia. Hello, everyone, and thank you for joining us. Today, Oscar is serving more members and more clients across the healthcare system than ever before. And I'm proud of how our products are making healthcare more affordable and more accessible for so many. In the second quarter, we have continued to build our momentum this year, and we're excited to provide an update on the progress we have made across a number of our priorities. As you know, we nearly doubled in size this year in terms of membership. And even with this dramatic growth, our results from the first half of the year are on track, and we remain confidents in our ability to deliver on our guidance for the full year. Today, we report that direct and assume policy premiums increased 101% year-over-year to 1.7 billion for the second quarter of 2022. Our medical loss ratio was 82.2% in the quarter, a decrease of 20 basis points year-over-year. We are seeing meaningful operating leverage from our scale in our adjusted admin expense ratio, which improved 140 basis points year-over-year, and we are entering the back half of the year well positioned to deliver on our full year outlook. Looking first at our individual business. As you know, we have meaningfully increased the scale in our insurance business and now serve over 1 million members. We now cover approximately one out of every 13 individual ACA lives, or roughly 7.5% of the overall ACA markets. In these specific regions, where we sell our plans, our market share is roughly 16%. And even with our growth this year, we continue to see industry-leading Net Promoter Scores, particularly in states like Florida, where we have a large membership base and a score of 56 Net Promoter Score this past quarter. In the first half of the year, in addition to supporting the significant increase in our scale, the team has been focused on initiatives to reach insurance profitability in 2023. We have developed an impressive number of product features and platform enhancements with the majority focused on lowering the total cost of care for our members and improving operational efficiency. I'd like to give you a few examples for this. Let me start with our expanded use of what we call our care journeys. These are our automated fully digital outreach campaigns designed to improve clinical outcomes. We use them in our case management and we use them in our Oscar virtual care teams. One of those care journeys, which leverages a fully automated EMR integration to prompt providers about required screenings has resulted in about 10% higher adherence for three primary cancer screening metrics year-over-year. We also talk about what we are doing to address some common issues that impact managed care organization. In the same vein of the process improvements and tech improvements we've been implementing. For example, we have refactored our system to improve the coordination of transferring members from out-of-network to in-network facilities. This work is designed to provide our members with the holistic support they need for longitudinal care, and we have successfully transferred about 60% of all temper transfers so far this year. Finally, a great example for another one of the many issues generally in healthcare that's reduced overall medical costs and improve member experience and improve provider satisfaction is a process that we call the total cost of care process. So we constantly detect overall utilization or overflowing costs. And that process, is affected recently increased utilization of the treatment of uterine fibroids due to increasing awareness of the issue and a population getting older. And we saw that the treatment of occurs with an outdated treatment protocol. There is recently a FDA approval of a new less invasive procedural treatment condition. And so we were able to quickly modify everything from claims logic to provide campaigns, to member campaigns and communication, including how this all shows up on our digital products in order to focus utilization, improve outcomes and drive down the total cost of care for these members. To be able to do something like that quickly is a great example for the wholesome impact of a tech-driven insurance company. We are also pushing ahead administrative efficiency projects, including continued improvements to our claim system to improve payment accuracy and the strategic replacement of some vendors. As we look ahead to 2023, we are prioritizing margin expansion in our individual business. The pricing submitted for 2023 plans, we expect an average rate increase in the high single-digits and we have assumed that the ACA enhanced subsidies are accepted. Now about 10 years that we are in this market, and we think we understand the ACA market very well, including the local nature of many of these individual rating areas. So our pricing is nuanced and focused on margin expansion, while maintaining a competitive market position in key markets for 2023. For C+O, our small group products we have had a particularly strong first half of the year with respect to growth. Recently, we reached the 50,000 member milestone, which is up 10x year-over-year. We continue to hear positive feedback from the market about the unique product we have developed there, and we are excited to announce that we plan to expand into the Philadelphia markets, starting on 1/1/2020. And we look forward to building on our collectively strong brand presence there. We also look forward to growing our virtual primary care offering for 2023 across the book and into more markets. In fact, expanding further on our technology platform, I'll ask Oscar, let me provide an update on how we are prioritizing our resources. First, as I said earlier, we have been focusing substantial resources on enhancing our infrastructure to serve the dramatic increase in membership we achieved during open enrollments and most importantly, to drive the insurance company towards profitability in 2023. Second, we have devoted potential resources to the Health First implementation and the resolution of post-launch challenges that we are experiencing due to the complexity of a comprehensive integration at this scale. Now, given these two demands and our resources, we will not pursue full-service Plus Oscar deals for implementation in the next 18 months. We certainly remain committed to the Plus Oscar business. Our ongoing engagements with the market reinforces our decision to deliver our offering increasingly as Software-as-a-Service and to deliver a more modularized offerings. Not only do these offerings typically involve issued sales cycle, but we are also doing that Plus Oscar can deliver meaningful value to providers and other players looking to take on more risk that these organizations see value in lower modular solutions. So, we are actively moving forward with the development and the sale of campaign builder, our first Plus Oscar modular products. Here are conversations with prospective clients are progressing well. As the team prepares the technology for externalization, we are also adding important features, based on market feedback. Specifically, we recently launched a next best action feature, which services only the highest priority messages at any given time to members to improve conversion rates. As the features launched, almost 51% of Oscar members have engaged in a campaign with engagement rates of 55, and we expect our campaign builder of clients will benefit similarly from the new future. Now, before I turn the call over to Scott, I'd like to spend a moment talking about the regulatory and legislative landscape that could impact the total additional market size in individual for 2023. With regard to subsidies, we are pleased to see pass the Inflation Reduction Act and as you know, that includes an extension to the enhanced ACA subsidies to 2025. We expect that the package will pass in the House as well and that the enhanced subsidies will continue for the next few years. With regards to Medicaid redeterminations, regardless of whether the public health emergency is extended in October or beyond October, we predict that the majority of redeterminations will occur in 2023. Importantly, we have included an assumption for Medicaid redeterminations in our 2023 pricing. We believe these items, in combination with the potential for addressing a family glitch, should be a tailwind to an expanding ACA markets next year. With that, I'll turn the call over to Scott.