Ronald M. Faris
Analyst · KBW
Thank you, Bill. This morning, I will cover 2 main topics in my prepared remarks. First, I will provide some thoughts regarding the near-term and longer-term effects the regulatory environment is having on Ocwen and the industry. And second, I will cover some of our operational results for the quarter in more detail and discuss some of our ongoing borrower outreach efforts through community organizations. Before I get into the effects of the evolving regulatory environment, let me remind you how Ocwen is regulated. Historically, Ocwen has been primarily regulated by each of the 50 states as a licensed mortgage servicer and originator. As a result of Dodd-Frank, we are now also supervised at the federal level by the Consumer Financial Protection Bureau or CFPB. In addition, we are subject to oversight from a host of others, including Freddie Mac, Fannie Mae, their conservator, the FHFA, Ginnie Mae, FHA, VA, private trustees and a broad range of clients from whom we service or subservice loans, including some large national banks. Overall, we welcome additional consistency, scrutiny and clarity by regulators as we believe that over the longer term it is very good for the industry, because it instills confidence in all stakeholders and allows the market to move forward. Moreover, we believe that stricter regulation is ultimately a competitive advantage for Ocwen. As Bill mentioned, we are the only large non-bank fully subject to National Mortgage Settlement Standards and Monitoring. We also have the strongest capital position among large nonbanks. We also believe that our competitive strengths in process management and automation are particularly valuable in the context of the evolving regulatory environment. Before I describe why this will play to our strengths, let me first go over the key impact of the evolving environment. Two major operational impacts of regulation are that it has increased costs and raised the bar on quality. Costs go up because processes now require more time, additional activities and more documentation. For example, the new rules that went into effect in January extends foreclosure processes by generally not allowing foreclosures to be filed until a loan is 120 days delinquent versus the prior industry standard of 90 days. Another example is that most loss mitigation procedures now require additional documentation to show that specific process steps were actually completed. Ocwen has been focused on process quality as an operating principle for a long time. The emerging compliance structures are driving towards 0 tolerance for errors, which is something we embrace wholeheartedly. Nevertheless, the bar has been raised substantially because of the additional activities and documentation now required under the regulations. There is no doubt that meeting the new regulatory standards has, at least in the shorter-term, raised everyone's costs, including Ocwen's. Based on data from our MSR valuation firm, MIAC, we estimate that industry average variable costs for servicing nonperforming loans have risen by approximately $50 to $60 per year. We estimate -- we would estimate our own variable costs have gone up by about $30 to $40 per year for nonperforming loans. In addition, all servicers are adding substantially to their overhead costs, particularly for oversight and reporting. There is no doubt that the impact of all of this has been to erode margins in the short run. Longer-term, we believe this strengthens Ocwen's competitive advantage because the changes increase the importance of scale and efficiency, and we believe that it places a greater premium on operational skills where Ocwen can excel relative to our competitors. As we have said in the past, we believe that increased regulatory requirements will be especially difficult for servicers that are subscale, and who have already high cost structures. We do not believe that these marginal servicers will be able to compete effectively without substantial investment. In many cases, their platforms are not capable of automating the new requirements efficiently or effectively. Ocwen's platform, on the other hand, is designed in such a way that we can move, that we can more easily automate requirements than others, even if initially, almost everyone's processes, including ours, are more manual than we might like. As a result, we expect that over time our margins and competitive advantage should improve. Before I move on to operations, let me address the questions we are often asked regarding the New York Department of Financial Services. Our Wells Fargo transaction remains on indefinite hold. Beyond that, it is not appropriate for us to comment further at this time. I can say, however, that we continue to invest in our compliance and operational risk management systems. Moving on to operational results, let me start with revenue in the quarter. As expected, OneWest and Greenpoint contributed additional revenue, adding servicing fees of about $15.6 million in Q1. Unfortunately, poor weather contributed to weaker REO sales across our PLS portfolio than we would typically experience in the first quarter. Modification volume was also down a bit over last quarter. The slower rate of resolutions dampened revenues because we collect -- we collected less preferred servicing fees. This largely offset the benefit from OneWest and Greenpoint. Note that REO associated deferred servicing fees are very high on average, because the long total timeline to complete foreclosures and REO generates sizable uncollectible -- uncollected servicing fees. Fortunately, we are seeing REOs rebound strongly in April, up over 60% through midmonth compared to the first half of February. Slide 9 updates our historical modification numbers. Since 2008, we have helped about 490,000 families keep their homes with sensible modifications, including government-sponsored HAMP modifications. In the first quarter of 2014, Ocwen completed 28,456 loan modifications. HAMP modifications accounted for 39% of the total. In the quarter, 49% of modifications included some forgiveness of principal. Our share depreciation modification accounted for 4,153 of the modifications in the first quarter. Environmental factors have slowed our historical ramp-up in modifications on recently boarded portfolios. Typically, we have been able to ramp up modifications within 3 to 4 months of a new acquisition. We now expect this ramp-up to occur in the second half of this year on the OneWest portfolio. As a result, we expect a small decline in modifications again in the current quarter, before ticking up again later this year. As we discussed in greater detail on our last earnings call, we are proud of our modification performance, and we believe that sensible modifications can provide the best outcomes for investors, communities and most importantly, families facing difficult circumstances. Ocwen has been a leader in HAMP modification, as shown by treasury data. We are a leader, as well in private label securities modifications and redefaults, as Bill covered in his comments. We have also led the industry with innovative programs such as the shared appreciation modification. Third-party studies by a variety of analysts point to Ocwen as a best-in-class loss mitigation servicer. In short, we help more homeowners become current on their mortgages, and by doing so, provide better results for mortgage investors. Modifications are not the only way to provide borrowers with alternatives to foreclosure. Payment plans, forbearance plans, short sales and deed in lieu of foreclosure also provide ways to avoid the cost of foreclosure for both investors and communities. Working with borrowers can also often result in full debt payoffs and reinstatements. For the first quarter of 2014, over 78% of all of our delinquency resolutions were resolved without resort to foreclosure. We are proud of our ability to resolve loans without foreclosure, as it is the best for struggling families, for blighted communities and for investors. In addition to modifications, Ocwen had 23,477 other pre-foreclosure resolutions of delinquent loans in the first quarter. Moving on to our delinquency performance for the first quarter 2014, we continue to see improvement. Ocwen's overall 90-plus delinquency rates fell from 14.5% on December 31, 2013, to 13.8% on March 31, 2014. On the newly boarded OneWest private label portfolio, delinquencies fell 1.2 percentage points from the end of December to the end of March. Prepayment trends continue to be very positive for our overall portfolio, with decline in both prime and nonprime rates. Constant prepayment rate, or CPR, dropped almost 2 percentage points across all loan types, averaging 11.2% in the first quarter of this year, as compared to 13.1% in the fourth quarter of last year. Overall, CPRs on our portfolio are down over 9 percentage points since the middle of last year, when CPR rates started falling. The CPR on nonprime loans averaged 9.2% for the first quarter, which is down from 11% in the prior quarter. Slide 10 shows non-prime CPR trends, including a CPR breakdown between voluntary, nonvoluntary and regular amortization. Prime loan CPR declined from 14.5% in the fourth quarter of last year to 12.6% in the first quarter of this year. Slide 11 shows prime CPR broken down into its components. John will go over valuation in more detail later, but the decline in prepayment rate continues to be the most important story regarding the value of our existing servicing book. On the other hand, the decline in refinances is having the opposite effect on lending operations, which went from a $14.8 million pretax gain in Q4 2013, to a gain of just $0.6 million this quarter. Forward lending posted a pretax gain of $6.9 million, while our Reverse Lending business lost $6.3 million in the quarter. Homeward lendings funded volume was off by $200 million from the fourth quarter 2013 to $1.1 billion in Q1. Retail volume was roughly flat while wholesale and correspondent volume fell by more than 25% to $462 million. Loss volume for our own direct lending channel remains strong at almost $300 million, which is up 50% quarter-over-quarter. This was offset by lower retail volume through partnerships, where volume fell by $135 million to $381 million. We earned substantially higher margins on our own direct business and we expect the partnership share of retail to continue following as we provide more -- most remaining HARP leads to our own direct channel. HARP refinances continue to be the major driver of earnings in our Forward Lending business. However, we expect this volume will begin to decline over the next few months as the number of marketable HARP eligible loans decreases. Our Liberty reverse mortgage subsidiary lost $6.3 million on a pretax GAAP basis in the first quarter. As we have discussed in prior quarters, the shift in business to a variable rate product, with lower upfront funding and larger future draws creates current period losses, but will generate future period gains. These tail earnings arise as existing loans request additional draws, which generate gains on sale with very little expense. We estimate that the present value of future draws against Q1 originations to be $8.1 million. Liberty's market share slipped a bit to 15.1% in Q1, as a product was introduced by competitors that we would not originate. The product essentially exposed the lender to being forced to mark -- make substantial future draws, based on a fixed current interest rate. Not surprisingly, the product was recently disallowed by Ginnie Mae. Moving on to our integration of recent acquisitions. The final transfers of loans from OneWest and Greenpoint were completed during the first quarter. We also acquired some trailing MSRs from the ResCap estate. We have been subservicing the loans, and we were awaiting the conclusion of negotiations between the estates and the investors to complete the sales. This shifted $2.9 billion from our subservice portfolio to owned MSRs, and added about $120 million in purchased advances. We are also nearing the end of our integration of the legacy ResCap loans onto Ocwen's servicing platform. We expect to be able to finish our consolidation by the end of the summer. Consolidation will allow us to substantially lower expenses and reduce the operating complexities of running multiple platforms. As we have noted in the past, there are contract termination expenses associated with shutting down the existing platform of about $20 million that we now expect to incur in the third quarter of this year. Let me move on to talk about some of Ocwen's long-standing work with community housing organizations. We strive to be the best in the business at helping homeowners in distress and thereby serving the interest of investors and communities. One way we do that is by improving the effectiveness of our communications with struggling homeowners. This is absolutely essential to preventing foreclosures. Among the most powerful means we have for doing this is through our support and collaboration with nonprofit consumer advocacy and housing counseling partners all around the country. The efforts of these groups are especially helpful in hard-hit areas and underserved communities. To name just a few, we are grateful for the homeowner outreach assistance from HomeFree-USA, National Association of Neighborhoods, National Community Reinvestment Coalition, National Council of La Raza, Neighborhood Assistance Corporation of America, in empowering and strengthening Ohio's people. We continue to expand our partnerships with nonprofit community groups across the country. Through these partnerships, we are able to enhance our outreach to our customers who are struggling with their mortgage payments. The housing counseling firms we work closest with are highly experienced and effective at helping families through the delinquency resolution process. They are also skilled at educating families on financial literacy and household budgeting, which has resulted in reduced redefault rates. This month, we are establishing an advisory board with representatives from community groups around the country. We intend to use this board as a means to further strengthen our links to these groups that have done so much to help us be effective. We hope that their role can also ensure Ocwen's mortgage lending and servicing policies and practices will have a positive impact on local communities, particularly those hardest hit by the economic downturn. Before I turn the call over to John, I want to discuss some organizational changes we are making to build our management team and focus greater energy on initiatives to diversify and grow our business over the long-term. Over the next 60 days, we anticipate that John Britti will be transitioning his CFO responsibilities to a newly hired Executive Vice President of Finance, Michael Bourque. In addition to his CFO role, John has been leading many of our corporate and business development efforts. He has also been engaged in building out our capital markets capabilities. We believe that these efforts are too important to get only a part of his attention. John will become Chief Investment Officer of Ocwen Financial Corporation upon the transition and Michael's appointment as CFO. Michael Bourque comes to us from GE, where he was CFO of their Distributed Power business. We believe Michael adds substantial additional depth to Ocwen's executive management team. We are thrilled to have him join us in our St. Croix office, and we look forward to him taking on his new role. We also look forward to having John focus greater attention on future business activities for Ocwen. Now I would like to turn the call over to our current CFO, but future Chief Investment Officer, John Britti.