William Charles Erbey
Analyst · Piper Jaffrey
Thank you, John. Good morning, and thank you for joining today's call. This morning, I'd like to cover 3 broad areas in my prepared remarks: First, I thought it would be worthwhile to address some of what is being said about the company in recent media reports; second, I want to discuss our commitment to customer service and the substantial investments we have made and we expect to continue making to build upon our industry-leading service platform; and third, I'd like to review why we remain confident in the company's ability to continue to invest its capital and why we remain a buyer of the company's stock. After my comments, Ron will discuss our work with community groups and provide more details on our historical modification performance and an update on our results and operations. Finally, John will provide additional detail on our fourth quarter funding and financial results. Regarding the news, let me start by saying that I'm obviously limited on what I can say about some things. So please accept my apologies in advance if we do not answer every question you might have, either in our remarks or in our Q&A. Nevertheless, it's probably useful to recap some facts. Much of the recent media coverage relates to the suspension of our agreement to acquire a pool of mortgage servicing rights from Wells Fargo, representing $39 billion in unpaid principal balance. One of our key regulators, the New York Department of Financial Services or DFS, expressed concerns about our recent large acquisitions of mortgage Servicing and requested that we put the closing of the Wells transaction on indefinite hold, pending further review. We agreed to do so. Notwithstanding the false rumor in the trade press to the contrary, the transaction remains on indefinite hold. The only other thing we can say is that we are cooperating fully with DFS. We received a letter yesterday from the DFS asking about our relationships with 4 related companies, independent companies. I would note that the agreements among the companies are fully disclosed in our public SEC filings, and we believe them to be on an arm's-length basis. We look forward to addressing the matters raised by DFS and will fully cooperate. I would also like to address general media reports regarding the regulatory regime and capital position of nonbank servicers vis-à-vis banks. In short, we believe Ocwen compares favorably on both counts relative to other nonbank servicers. First, some have questioned whether banks are shifting servicing from the regime of oversight under the national settlement to one that avoids that oversight. That may be true for other nonbank servicers, but it's not true for Ocwen. Ocwen is subject to virtually identical servicing standards and oversight as the large banks because the national regulatory settlement we agreed to closely mirrors theirs. Moreover, our acquisition of the ResCap portfolio was conditioned on our assuming the obligation to service it under the servicing standards and national monitoring requirements in GMAC's national settlement, which we have done so for over a year now. These are also substantially the same standards and requirements as those in the national settlements with JPMorgan Chase, Wells Fargo, Bank of America and Citibank. It's worth noting that as of the latest reporting by Joseph Smith, the national monitor over all of the settlements, only the ResCap portfolio has received credit for achieving its consumer relief targets through mid-2013. With respect to capital, Ocwen is also in a different position than other nonbank servicers. Ocwen is the best capitalized public nonbank servicer by a large margin, as you can see on Slide 4. We affirm our equity and net worth relative to debt compared to our peers. By other metrics of balance sheet strength, such as debt coverage ratio, we are similarly stronger. You can see that we show both unadjusted and adjusted levels. This is because, unlike our peers, we carry our MSRs at the lower of cost or market rather than marking them to market. Were we to mark to market our MSRs, we would to substantially increase book equity. On Slide 5, we show the impact of increasing our MSRs to fair value, which would increase the book value of our stockholders' equity by $836 million. Note that this is based on broker marks that appear to lag the market valuation. Moreover, just taking into account Ocwen's lower cost of servicing and not including our superior ability to lower delinquencies, the value would increase by at least another $830 million. Ocwen holds far more capital relative to our MSRs than banks, even under the new Basel regulation. Our ratio of equity to MSR value is essentially 1:1, which is well above the capital typically held by banks against their MSRs. Next, I'd like to address various comments I've seen in news reports regarding data on Ocwen's ability to serve distressed borrowers. Ron will cover the data in more detail later, but let me summarize a few pertinent facts. Ocwen has completed more HAMP modifications than any other servicer, including Wells Fargo, Bank of America, Citibank and JPMorgan Chase, according to data from the U.S. Treasury. Indeed, we have done 20% of the total for all HAMP modification and 36 more -- 36% more HAMP modifications than the next highest servicer. Our performance on HAMP principal modifications relative to other servicers is even more impressive. We've accounted for about 39% of all HAMP principal modifications and exceed the number of the next highest servicer by a ratio of 2:1. Finally, multiple independent data and analysis shows that Ocwen has consistently provided more modification, with lower re-defaults on private label subprime servicing than other servicers. For example, a Moody's analysis published in October cited Ocwen as the best-in-class servicer as compared to other large servicers. By tracking loans through the financial crisis from 2009 to mid-2013, they showed we secured [ph] more loans and had fewer noncurrent loans than we had previously modified. The bottom line is that we get results. Indeed, it's ironic that another recent news story about Ocwen was that we might be sued by RMBS investors for being too successful modifying loans. There's absolutely no substance that suggests we changed or will change our process for modifying loans because of the national settlement. To the contrary, the settlement makes clear that we do not need to deviate from our contractual obligation to resolve delinquencies in the best interest of the REMIC Trust. Each loan modification is determined on a case-by-case basis in accordance with the applicable servicing agreement, and Ocwen only performs a loan modification when the analysis shows that the modification will produce a net present value for the mortgage loan investor that is superior to that of foreclosure. More importantly, we are confident that our modifications are net present value positive to investors. Another Moody's report published in 2013 shows that Ocwen generates more cash flow and security than the other large servicers. This and many other studies consistently show that sensible modifications that help keep families -- that help families keep their homes provides far superior outcomes for investors and communities. Next, let me talk broadly about our investments in servicing operations that reflect our commitment to quality servicing. Comments from policymakers and regulators have raised industry-wide questions about loan servicing transfers. We agree. Our leadership team and our employees embrace these conditions -- these concerns. We will be the first to admit that we are not perfect and that our industry has a long way to go. But we have worked hard to be part of the solution by raising standards for helping homeowners in distress for over 2 decades. Ocwen pioneered forbearance and loan modification even before the government HAMP program came into being. Similarly, Ocwen has been a leader in such innovation as the Shared Appreciation Modification for underwater homeowners and alliances with community groups that support more effective borrower outreach. Moreover, we are making the investments required to continuously improve our servicing quality and exceed compliance standards. We've also invested in and will continue to invest in more robust auditing, quality control and validation of our servicing quality and compliance. Notwithstanding our investments to date, we believe that there are many things we can do to be even more effective and efficient in the future. Our commitment stems from a deeply held belief that exceptional borrower experiences, positive investor outcomes and servicer efficiencies are not in conflict but, in fact, are very much aligned. My last topic has to do with Ocwen's ability to continue to produce solid value for shareholders. As noted a moment ago, we will continue to invest in our core servicing capability. And this is part of our overall view that being better at mortgage servicing is something that has substantial value, not just now, but into the future. As Fannie Mae's CEO recently noted, "Specialty servicers provided much-needed capacity for the industry as the housing crisis started." Unfortunately, despite some improvement in the housing market, the crisis has not ended. The number of families struggling with their mortgages remains substantially elevated, as shown on Slide 6. Our mission as a company is to continue to be part of the solution by helping homeowners and investors. Given the issues discussed above, we don't think it's appropriate to update our new business pipeline at this time. Next, I would like to cover developments on our mortgage lending operation. Yesterday, we closed our first notes issuance under our new Ocwen Asset Servicing Income Series or our OASIS program in a private placement. These notes were secured by Ocwen-owned mortgage servicing rights relating to $11.8 billion in unpaid principal balance of Freddie Mac 30-year fixed-rate mortgages. This financing is an example of an Ocwen innovation that should substantially improve our ability to compete in the prime origination space. Notice that I said prime, not subprime. Ocwen has always been concerned about our exposure to prepayment risk inherent in prime mortgage loans. As a result, we've been somewhat tentative in our pricing of such assets. Now with OASIS, we can originate prime loans and sell the prepayment risk to investors seeking such exposure. And with OASIS, our cost of capital is now more than competitive with commercial banks. The OASIS transaction also demonstrates the substantial unrealized value in our prime servicing portfolio. On the deal we just closed, the assets in the transaction were on our books at a 3.1 multiple of the servicing spread, while the notes traded at a 5x multiple. Therefore, the market is pricing the servicing at more than 1.9x 31 basis points, over 59 basis points of UPB higher than we were carrying the servicing on our books, and also substantially higher than the third-party marks utilized in Slide 5. Also, the bid in the aftermarket is up significantly. Based upon the aftermarket bid/ask spread of 5.2 to 5.5x the servicing fee, the difference increased to between 65 and 74 basis points of unpaid principal balance. I might point out that we have over $260 billion of agency servicing. If one remembers back to the ResCap transaction, pundits claimed that we overpaid for that acquisition. I can assure you that whether it be ResCap or more recent acquisitions, we're very focused on our return profile, which we believe is as strong today as it has ever been. Ocwen continues to evaluate other adjacent business opportunities that will benefit from our operational capabilities and where we can deploy our capital at high rates of return. I would hope to have a substantial update on our second quarter earnings call. Our relatively low leverage, combined with our substantial positive cash flow, means that we can both fund new investments and repurchase stock to maximize returns on equity. As we have noted previously, the cash flow generated by Ocwen is sizable. Our revenue run rate is now over $2 billion annually. Moreover, the value of our existing portfolio will generally increase as the economy improves. This is true for a few reasons. First, higher interest rate slow [ph] prepayments, especially on our prime portfolio, which prepaid at an annual rate of 14.5% in the fourth quarter. On our non-prime portfolio, the fourth quarter constant prepayment rate or CPR of 11% was at an all-time low for at least the past few years. Most non-prime prepayments are a result of principal reduction modifications, REO sales, short sales or charge-offs. As we improve performance through our loss mitigation efforts and the economy improves, prepays should continue to decline. Lower delinquencies also mean lower operating cost, as it's far less expensive to service a performing loan versus a nonperforming loan. Lower delinquencies also reduce advances and related interest expense. All of this means that we expect our existing portfolio will generate substantial value. In addition, we believe that our company has substantial value embedded in our operating capabilities, both through our existing business and, more importantly, new business line. A source of strength should not be turned upside down. The fact that we did not need to do any new business to maintain high levels of profitability does not mean that this is how we should be valued. Rather, our sizable intrinsic cash flow, combined with substantial competitive advantage, should suggest we are worth a sizable premium for the net present value of our future cash flow. With all this in mind, we will continue to be a buyer of our common stock under our authorized $500 million stock repurchase program. Generally, our goal is for our purchases in the first 3 months following our earnings announcement to be at least as much as our prior quarter's earnings, keeping in mind our desire to maintain the strongest capital ratios in the industry. Nevertheless, we may purchase more or less in any given time period. I'll now turn the call over to Ron to talk more about our commitment to quality service, operational and segment level performance and cost management initiatives. Ron?