Jim Swift
Analyst · Deutsche Bank. Please go ahead
Thanks, Marc, and good morning, everyone. I'm pleased to speak to you today as the CEO of Pediatrix, the company I joined almost 15 years ago. I've had the privilege of serving and expanding roles during my tenure here, which has allowed me the honor of working closely with our great position and clinical leaders, our operating team and, of course, our leadership team and Board of Directors. For many of you, I hope I'm also a familiar face and voice having participated in these calls as well as other events over the past several years, touching on our strategy and growth. This morning, I'm pleased to announce that following my appointment, we have named Dr. Curt Pickert, formerly our Chief Physician Executive as Chief Operating Officer, and Lee Wood, formerly our Senior Vice President of National Operations as Executive Vice President of National and Market Operations. I want to congratulate Curt and Lee, both longstanding Pediatrix leaders in their new roles for our operating team. I'll speak plainly about our outlook for 2023, which reflects the continued burden from our RCM transition activities. Mark Ordan has spoken during the past few years of our view that Pediatrix has fundamental earnings power, which we define as adjusted EBITDA of $250 million and above. We believe that we're not for the shortfall from the RCM transition we would today be reaffirming this position for 2023. Mark Richards will give additional details underpinning our preliminary 2023 outlook, but at a high level, this outlook contemplates a similar headwind to the adjusted EBITDA that we experienced in 2022, related to our RCM transition activities or roughly $15 million. The key difference is in 2022, we bore the brunt of that impact in the latter part of the year, while in 2023 it is far heavily weighted in the first half of the year, followed by expected improvements in the second half. Since last fall, we have added meaningful internal RCM staffing, some at a senior corporate level, more at a regional level, and in some instances at practice level. Our primary focus is to ensure full continuity throughout the RCM functions, particularly at the front end where we identify the most prominent root causes of documentation, and billing delays, avoidable non-aisles and other critical steps that have extended our AR cycle. Just as important, we've been able to isolate those areas where we've identified underperformance in order to validate that they are a deep gaps on the part of our and our vendor's operations, and not driven by external forces. To be clear, as of today, our overall RCM performance has not yet improved on a sustained basis. However, we have been able to demonstrate that additional staffing, properly deployed can correct the front end deficiencies we identified. In the areas we first targeted, we've seen performance improvement in the form of reduced backlogs, better connectivity through the step functions of the front end processes. Moving from these early positive steps to full sustained improvement at scale is taking time. But we believe we are on the right track and our vendor is committed to the increased operational support required to improve the process. As a result of this work, we are confident that we can enable a highly functional RCM infrastructure. As we and our vendor continue to push our improvement plans, our goal is that this progress translates to our reported results over the coming several quarters. Turning from our focus on urgent efforts on revenue cycle, I'll back up and speak at a higher level. I am enthusiastic about the opportunities we have to build on the core fundamental strengths of our organization, which deserves a mention. Demand for the services that our affiliated clinicians provide has been strong. For 2022, our same unit patient volume increased by approximately 2% highlighted by acceleration in the fourth quarter. Same unit burst across the hospitals where we provide services rose moderately for the year, despite a difficult comparison in 2021. We have successfully removed a major layer of executive level overhead as well in other targeted, and important to note, non-clinical areas. We don't have the crystal ball on the ultimate effects of the No Surprises Act, but we do continue to be overwhelmingly in-network. And as Mark mentioned, we are in constructive discussions to be back in network in certain instances where we are not in network today. We also continue to look closely at the labor market and possible challenges we may face. But volatility in our cost has been muted compared to other areas of healthcare. We have a strong balance sheet. We repaid substantially all of our borrowings on our revolving credit facility in the fourth quarter, and we began 2023 with a conservative and durable debt structure with low leverage, significant borrowing capacity and extended maturities following last year's refinancings. We believe our hospital and clinician relationships are strong and combined with this financial strength offer us the opportunities for both organic and inorganic growth. We are focused directly on these hospital relations and on a very close working relationship with our world-class affiliated clinicians. And most important, our mission, take great care of the patient. It's a clear one. And the commitment to that mission spans our entire organization, both clinical and non-clinical. As a physician, I know firsthand that this is vital and it informs all of our decision making. Our passion for our patients, clinician, hospital partners, coupled with our adherence to strong and conservative business principles, gives us real confidence in turbulent times. This also provides foundation for care for growth. We are in promising discussions with a number of health systems on ways we can expand what we do. We believe there are opportunities for targeted, acquisitive growth in our core, and we continue to expand and refine our pediatric, primary and urgent care platforms. As noted in our press release this morning, we believe that our outlook for the coming year represents a realistic achievable near-term financial profile for our company, and it is both my privilege and priority to build on that outlook as we look beyond 2023. To summarize, we have many strengths and many opportunities. We believe that once we can look back on our current RCM challenges, we can have a platform that's stronger and more efficient than anything we could have done on our own. Working with Curt, Lee and our senior team alongside our affiliated clinicians and support team, I am confident and excited by what's ahead. With that, I'll turn the call over to Marc Richards.