Jeff Storey
Analyst · Batya Levi with UBS. Please go ahead
Thanks, Valerie, and thank you to everyone for joining us. On today's call, I'll give you an update on the state of the business. Neel will provide an overview of the quarter’s financial results, and then we'll go directly to your questions. I’ll start by saying during the quarter, we continued to improve our customer experience, increased our business and wholesale sales sequentially, and expanded our adjusted EBITDA margins to 40.7%. The quarter’s results continue to validate a core tenant of CenturyLink. By delivering outstanding products over a world-class infrastructure, with a primary focus on operational excellence, we can drive revenue, margin expansion, and bottom line profitability. While we have a long way to go to simplify and streamline our internal operations and our customer interactions with CenturyLink, we certainly see the tangible results of our efforts that benefit both customers and shareholders. Since the close of the Level 3 acquisition, our adjusted EBITDA margins have expanded by more than 500 basis points. And as we've said previously, we already have identified 800 million to 1 billion in run rate transformation savings. As of the end of the second quarter, our transformation initiatives delivered annualized run rate savings of 290 million, and we believe our results validate our ongoing ability to find, capture, and generate savings while focusing on profitable revenue growth. During the quarter, we made good progress on our deleveraging objectives and our leverage ratio of net debt to adjusted EBITDA is now 3.8 times. We feel confident in our ability to meet our leverage target of 2.75 to 3.25 times within the next three years. From a revenue perspective, while year over year total revenue declines -- increased slightly, we saw improvement in sequential total revenue performance. We also saw improved revenue performance in iGAM and Enterprise both year-over-year and sequentially. While you've heard me say before that progress is never linear, given the leading indicators in service delivery, sales, and our sales funnel, we continue to expect revenue for iGAM and Enterprise to be higher in the second half of this year compared to the first half. I've mentioned on previous calls that we're investing to meet our customers growing and evolving needs. CenturyLink has what I believe to be the world's best, most scalable, and efficient fiber network. However, we continue investing and working hard to expand our infrastructure, broaden our service capabilities, and create a better digital experience for our customers and our employees. We also recognize that our customers’ needs are continually evolving as technology advancements drive changes within their operating models. I thought I'd give you a few recent examples that illustrate where we see the market going, and how we are investing to drive growth in our business. As I mentioned last quarter, we added 4,500 new fiber-fed buildings to our on-net footprint in the first quarter of 2019. We continued that focus in the second quarter with the addition of approximately 5,000 new fiber-fed buildings. For contrast, Level 3 used to add something closer to 500 buildings per quarter, so I want to emphasize expanding our fiber footprint is a major area of focus for us. We know that when we have a building on-net, our fiber based services provide a better, more reliable, and higher margin solution than competing infrastructure. [indiscernible] wireless whether that's 5G or not, fiber wins. It's highly flexible and increasing speeds, it is secure and really is the basis for all the other competing technologies. We just do one thing differently. We take fiber all the way to the customer, and customers always want fiber when they can get it. You can expect us to continue investing to expand the reach of our access fiber network. Beyond just being a superior technology, though, fiber is well suited to meet the demands of emerging opportunities driven by artificial intelligence, machine learning, and big data applications. Fiber-based solutions are better able to satisfy what we see as four key market trends. The need for highly scalable capacity, now ranging into multi gigabits per second; the need for connecting and increasing number of widely distributed locations; the need for the network itself to protect the privacy and security of our customers; and finally, the need to move bandwidth intensive computing resources closer and closer to the edge to reduce latency and unnecessary backhaul of traffic. Expanding our on-net building footprint certainly helps us meet these needs. But we've implemented a number of other initiatives to ensure CenturyLink maintains our position as the premier fiber based provider for enterprise customers. Turning to slide 4 in our presentation, last quarter, we showed a similar map illustrating our North American subsea fiber routes. This is a unique asset, and as I said earlier, we believe it represents the world's most scalable and efficient fiber network. However, we are further augmenting our capabilities. We also own an extensive and unparalleled conduit system that we leverage to bring the latest generation fiber capabilities to market with extraordinary speed and economic efficiency. Each of the long haul networks we've acquired Level 3, Qwest, WilTel, Broadwing all had multi conduit builds. Within the Level 3 network alone, we built 12 conduits to ensure we had sufficient space to grow and evolve this capacity in fiber technology evolved. Most of those conduits are still available for further network augmentation. But we've also interconnected all of those conduit systems to cherry-pick the shortest and lowest latency pass across the country. As illustrated on slide five, we recently announced the deployment of Corning's latest generation of ultra-low loss fiber to build the world's best, most scalable optical infrastructure. This new technology enables higher capacity and more efficient optical design than earlier fiber technologies. Coupled with the selecting the shortest physical path between any two endpoints, we also improved latency significantly, which is a key factor for hyper scalars, bandwidth intensive enterprises, and dark fiber customers. We've completed 3.5 million miles of our current plan to build a total of 4.7 million fiber miles with ultra-low loss fiber roughly 75%. We continue to see demand for additional routes, and we'll consider those to meet future customer needs. We recognized that access and long haul transport only part of the solution. There's increasing demand for computing capabilities at the edge of the network, and we believe we're uniquely positioned to capitalize on this market opportunity. In addition to our far-reaching fiber network, we operate a large number of edge locations that are well suited to enable edge computing. In the coming weeks. We expect to announce the details of our investments in our widely distributed and extremely well connected edge computing infrastructure. Let me give you a specific example from a customer of what fiber-based edge computing capabilities can mean for them. Slide 6 shows an actual customer with close to 2,000 nationwide locations. We are working with this customer to evaluate the effectiveness of our edge computing solutions to more efficiently run applications and process huge amounts of data very close to the origin of that data. On this slide, you can see that our existing infrastructure is positioned within five milliseconds transport time for 95% of their sites. This means that the customers applications and data can be processed more efficiently from a 100 or so of our edge locations, rather than processed on premise at 2,000 separate sites, even worse with the customer or backhaul to a central location. In addition, our dynamic networking capabilities can provide real-time network provisioning from the customer premise to our edge, and then onto major cloud service providers. This example is for a specific customer, but the results are indicative of what we see from other customers we are currently working with. This application can be an important solution for retail, banking, and really anyone that has a number of dispersed service locations that need to process large amounts of data in real time. The combination of our fiber network with edge computing infrastructure and managed services support is a very powerful and differentiated service offering. We are not suggesting that edge computing will eliminate the need for today's hybrid computing or hybrid networking. To the contrary, our customers will continue to build and operate their own data centers, continue to move compute resources to public data centers and specific applications to cloud service providers. Our customers want to dynamically manage their network and put different types of workloads in different environments. Through our wide array of hybrid networking solutions. CenturyLink provides the flexibility to do so easily. CenturyLink enables this flexibility with services like dynamic connections, which allows our customers to make instantaneous changes to their network, capacity, and configuration, and our cloud application manager, which allows customers to manage their applications across hybrid cloud environments through a single seamless interface. Our network was purpose built to enable us to expand at the lowest cost in the industry. That's a big advantage. It allows us to go to market quickly and invest in these types of growth initiatives within the bounds of our ongoing capital plans. The sufficiency is demonstrated in our ability to invest in all of these initiatives as well as other growth opportunities within the scope of the capex outlook we provided for the full-year 2019. Of course, the purpose of these investments is to drive growth. We are beginning to see the benefits of these capabilities improving our ability to win. I'll give you another specific customer example of how investments in flexible scalable fiber-based connectivity are helping us win in the market. We recently won a contract provide secured cloud connectivity to the US Census Bureau for the upcoming 2020 census. We will formally announce this contract later this week. To support the Census Bureau’s objectives, to provide the best mix of timeliness, relevancy, quality, and cost for the data they collect and the services they provide, CenturyLink will help to collect the census digitally by providing the bureau with managed trusted internet protocol services or MTIPS at speeds of 40 gigabits and higher. MTIPS, a managed security service that provides secure cloud-based connectivity, will support the online system that will be available to all households completing the 2020 survey. The solution also allows the Census Bureau to access the responses via secured-cloud applications for the first time. CenturyLink was selected by the Bureau due to our ability to meet their requirements for scalable connectivity and will play an integral role in helping the US Census go digital in the most secure, reliable, and cost effective way as it takes an important mission of completing the 2020 census. The census is obviously a unique example, but that's the point of hybrid networking solutions from CenturyLink. Our customers can enable the capabilities to address their particular need. This solution highlights our ability to provide scalable, flexible network solutions that we believe are defining the next generation of enterprise networking. Turning to our own internal transformation initiatives, as I noted earlier, we're making good progress in this area, exiting the quarter with around 290 million in annualized run rate saving. We appreciate the cost efficiencies and we know they are substantial, but the cost savings are almost a byproduct. The real value comes from the significant improvements in the service experience both for our customers and employees that result from an entirely digital interaction model. These improvements not only enhance margins, they increase customer satisfaction, reduce churn, and improve sales. This work is as important as anything we are doing in the business, and we are very focused on doing it well. Neel will cover the specific results of the consumer business, but I will highlight that we're continuing to see success with our micro-targeting efforts. As a reminder, we micro-target where we build fiber and our micro-targeting our marketing and sales efforts too. We are continually expanding these efforts in new neighborhoods and additional cities, what we have said about our consumer business still holds, we will invest where we can grow revenue profitably, and we will grow where we invest. We are seeing the benefits of this approach and had more than doubled the number of subscribers with services at 100 megabits per second and higher since the second quarter of 2018. We will continue to push for higher market share in areas where we have invested to enable these higher speed. I’ll also note that related to the consumer business, we took a $15 million charge during the quarter in connection with a tentative settlement we reached in the nationwide consumer class action cases we've been defending since mid-2017. The agreement remains subject to judicial approval, but we're very pleased to have a tentative resolution of the class action claims behind us. We've been very focused on simplifying and improving our customer experience since before this litigation was initiated and feel good about the ongoing improvements we're seeing in that part of the business. Before I turn the call over to Neel, I wanted to comment on the strategic review for our consumer business. Our internal team and our advisors are making good progress in the review. With that said, as we mentioned last quarter, this will be a lengthy and complex process, and we do not intend to provide updates until we have determined the best path forward. In the meantime, we are not modifying our consumer investment, and we are continuing to operate our consumer business to transform it and the services we offer. I'll also reiterate something I touched on last quarter, and that is that this process is not unusual for us. We evaluate all aspects of our company on an ongoing basis to ensure we are using our assets to deliver the best value for our company and our shareholders. If we see opportunities to drive higher levels of value with alternative approaches, much like you see us undertaking in the consumer review, we will do the work necessary to understand our options and implement the options to provide the best free cash flow per share return. I’ll now turn the call over to Neel to provide an update on our detailed financial results for the quarter. After that, we'll open it up for your questions. Neel?