Jeff Storey
Analyst · Oppenheimer & Co. Please go ahead
Thanks, Valerie, and thank you to everyone for joining us. On today’s call, I’ll give you an update on the state of the business. Neel will provide an overview of the quarter’s financial results, and then we’ll go into your questions. During the quarter, we continued executing on our strategy around four key areas: investing in growth through product and network expansions; delivering an enhanced customer experience across our business; transforming the operations of our company to improve efficiency and employee experience; and delevering to further strengthen our balance sheet. Our expanding adjusted EBITDA margin and year-over-year revenue growth in IGAM, Enterprise and consumer broadband demonstrate these efforts are making a difference. Our focus on providing innovative networking solutions continues to resonate with our large business customers for both IGAM and Enterprise. In addition to the year-over-year revenue growth, we followed strong sales in the second quarter with higher sales this quarter. Included within the Enterprise segment results is our federal sector. We're seeing early wins under the federal EIS contract. We believe we are well positioned to grow our federal relationship under this new contract vehicle. We're seeing mixed results in our SMB segment. The biggest challenge is offsetting pressures from legacy services such as TDM voice. But by tailoring product capabilities, specifically for this customer segment, products like Unified Communications as a Service, network security, and SD-WAN, we're bringing much-needed solutions to the market for SMB customers. We believe we operate one of the world's most extensive and capable fiber networks for business and wholesale customers. We continue to focus investments on improving that advantage by expanding our network reach to new buildings. During the quarter, we added approximately 4,900 new fiber-fed buildings, bringing the year-to-date total to roughly 14,500. These investments are particularly relevant to the SMB customers located in those buildings. Our sales team is focused on leveraging these investments both within and beyond our legacy LEC footprint. Utilizing the entire CenturyLink fiber footprint, our team is intent on becoming a major provider to SMB customers throughout the U.S. I'm excited about the opportunities for SMB and expect improved performance in the future. Our Wholesale results met our expectations. While revenue can be lumpy in any given quarter, the market is large and CenturyLink is a key player. We do, however, continue to expect this segment to decline over time, offset to some extent by our expanding on-net footprint and Ethernet capabilities. We're obviously focused on leveraging the power of our fiber network to drive growth in all of our business segments. I'd also like to highlight some of the ways we are enhancing the products and the capabilities we deliver across our platform. We continue to enable our Dynamic Connections product, which provides our customers real-time and self-serve access to secure multi-cloud connectivity across thousands of global endpoints. Last month, we announced that we added Google Cloud to our ecosystem. Shortly after that announcement, we had customers logging in to our Dynamic Connections platform to connect workloads to the Google Cloud without having to call us or establish new physical connections. On our second quarter earnings call, we announced plans for our edge computing solutions, which combines our edge computing infrastructure with our incredible fiber network, Dynamic Connections offerings, cloud application management tools, and managed services portfolio. We've already begun closing sales of this newly enabled offering with recently closed a deal to support a global edge computing solution for an IT-intensive securities trading customer. Our edge computing capabilities enable the customer to move trading system workloads closer to the digital interactions with other trading platforms all over the world. Our solution provides the customer fully managed compute, storage, network, managed security, and market connectivity, monitor 24/7 by a managed services team aligned to financial services industry best practices. We're enriching our CDN platform, both organically by expanding our capabilities, capacity, and footprint and inorganically through the acquisition of technology companies like the Streamroot acquisition we announced in September. I won't go too far into the details. The Streamroot gives us disruptive technology that enables connected devices to deliver content through secure and privately meshed networks. We continue to expand our overbuild of the nationwide ultra-low loss fiber infrastructure discussed on the second quarter call. By leveraging our significant conduit infrastructure, we are deploying this next-generation fiber network at what we believe are significantly lower cost and a much faster time to market. Investments in these capabilities are leading customers to select CenturyLink to support their complex networking and technology needs. As an example, I'll briefly discuss our relationship with Chick-fil-A. Before I get into the details, I have to say that personally I'm an avid fan of Chick-fil-A. It certainly starts with liking the food, but I also appreciate the way they've integrated technology into providing a superior customer experience. To even further enhance that customer experience, Chick-fil-A required increased bandwidth capabilities at their restaurants, which we supported with fiber investments to hundreds of locations nationwide. Fiber connectivity is a foundational component of the Chick-fil-A digital strategy and is enabling many of their smart restaurant initiatives. We continue to work with this customer to support their future digital requirements. Turning to our Consumer segment, over the past couple of years, we've made strides in our efforts to transform our Consumer business. We have simplified our go-to-market approach, focusing on an easy-to-understand, non-promotional offering known as Price for Life. This simplified product has significantly improved the customer and employee experience, reduced marketing and customer care costs, lowered churn and driven higher ARPU. Coupled with our transformation initiatives, we focused on driving higher levels of digital interaction and customer self-service. You heard me say a number of times, we will grow where we invest, and we continue to invest in deploying consumer fiber where it is economical to do so. In 2018, we shifted to a consumer investment strategy that was heavily weighted to fiber-to-the-home solutions rather than investments in copper-based technologies like bonding and vectoring. We’re seeing good success with this strategy. Micro-targeting our fiber builds down to the neighborhood level and digitally targeting sales efforts down to the individual households. As I said, these efforts are paying off. Through our Price for Life offer, higher levels of fiber deployment and improved customer experience initiatives, we've seen year-over-year growth in consumer broadband revenue each and every quarter since the beginning of last year. We're very focused on accelerating that growth and while we certainly have more to do, I'm pleased with our ability to operate the Consumer business to grow where we invest and to generate significant free cash flow. I'd like to touch briefly on our ongoing strategic review of the Consumer business. We continue to make good progress with the review. However, as I've previously said, these are complex assets and this is an extensive process. We believe there are good opportunities in the Consumer business, and we are dedicated to identifying the best path forward for our shareholders. We remain open to the various potential outcomes, but we won't give specific details until we complete the review and decide upon a definitive course of action. Moving back to our overall strategy. The entire thesis of our business is that we will build and leverage our extensive fiber network to deliver the capabilities our customers require for their own digital transformations. As we look at our company going forward we have several strong beliefs that form the basis of our strategy. First of all, the reliance of enterprises on networking solutions is growing not diminishing. Customers need our products and services for artificial intelligence and big data, augmented reality, multi-cloud environments and the exponential growth of IoT devices, complex networking services are the key enablers for these applications. Of course, we have to keep pace with technology advancements and adapt our products, adapt our services and the delivery mechanisms to match. But that's the true opportunity for us to execute well in the market and we are intensely focused on it. Secondly, whether compared to copper, hybrid fiber-coax, wireless or even 5G, we believe fiber is the long-term technology winner. We all spend a lot of time talking about wireless and it certainly has its place in the last few hundred feet. But there is no scalable communications technology where fiber is not the true underlying infrastructure. Wi-Fi, private LTE, 4G all go back to fiber as quickly as possible. In fact, the key enabling technology for 5G will be the continual densification of our own fiber infrastructure. Third, for Wholesale and Enterprise customers, direct fiber-based services are a clear favor to wireless or copper solutions. The scalability, the reliability and affordability of fiber is unmatched by wireless, free space optics, microwave, HFC or any other transport technology you can name. We will continue to invest in being the preferred provider of direct fiber-based solutions. Lastly, investments in our digital transformation and expanding our fiber reach, our investments in long-life assets that generate sustainable free cash flow into the future and are key to our growth and improving profitable revenue. From a transformation perspective, we believe simplification and automation will drive a better employee experience, a better customer experience, lower churn, improved sales and increased margins. We've made steady progress toward transforming our company during 2019 and have a milestone-based set of initiatives over the next few years to drive those outcomes. In summary, we continue to invest in the growth of our business through product enhancement and network expansion. We remain focused on providing a superior customer experience by transforming the efficiency and effectiveness of our operating capabilities and we are committed to meeting our deleveraging objectives, while driving long-term sustainable free cash flow per share. With that, I'll now turn the call over to Neel to provide an update on our detailed financial results for the quarter. Neel?