Daniel Murphy
Analyst · Craig Hallum
Thanks, Rob. The key take-away from this call is that we are on track with our primary objective in 2016 with our focus on upgrading the remaining customers to LiveEngage and now have more than half the base on our platform. We are advancing our mobile strategies, evidenced by a 60% quarter-over-quarter increase in LiveEngage and mobile chat interactions. We are also on schedule to deploy in the coming weeks our first enterprise using a purely mobile offering for connecting with consumers. We have kept our cost in check, which is prepping the business for increased profitability with a growth in revenue. With that, I will turn your attention to our first quarter 2016 operating results. Revenue of $55.5 million, at the midpoint of our guidance expectations, with 7% year-over-year decline, primarily reflects the loss of a previously disclosed customer relationship that ended in the second quarter of 2015 and the effect of foreign currency. The Company's customer renewal rate stabilized sequentially in the first quarter and our trailing 12-month customer renewal rate with 83% met our internal expectations. We continue to anticipate returning to a 90% plus customer renewal rate as we convert more customers to LiveEngage. Our trailing 12-month average revenue per enterprise and midmarket customer reached $200,000 in the first quarter of 2016, up from $170,000 in the first quarter of 2015. The trailing 12-month revenue figures are pro forma to exclude contributions from the previously disclosed customer contract that ended in the second quarter of 2015. We signed 84 deals in the first quarter and 20 of those with new enterprise and midmarket brands. The trend we discussed in prior quarters continues with a total deal count narrowing due to sales pipeline that is more heavily weighted to larger, more strategic deals and our near-term focus on upgrading rather than up-selling existing customers. B2B revenue declined 8% to $51.7 million and consumer revenue increased 2% to $3.8 million. The B2B revenue breakdown by industry was, retail at 23%, financial services 21%, telecommunication 17%, technology 10%, and other at 30%. Revenue from our international operations was roughly flat in constant currency in the first quarter and accounted for approximately 32% of total revenue. First quarter GAAP net loss per share of $0.05 was better than previously issued guidance. Adjusted EBITDA per share of $0.08 and breakeven adjusted net income were both within our previously issued guidance ranges. First quarter gross margin was 71.4%. The Company's cash balance including restricted cash decreased to $48.5 million at the end of the first quarter, from $54.2 million at year end of 2015. Cash from operations increased by $2.2 million in the first quarter of 2016 compared with a decline of $7.6 million in the first quarter of 2015. The shift was primarily due to our ability to move more customers to cash payments in advance on annual [borrowings] [ph]. As a result, deferred revenue more than doubled year-over-year to $21.9 million in the first quarter, from $10.2 million a year ago. The Company repurchased approximately 637,000 shares of stock for $3.2 million in the first quarter, and additional $16.9 million remains available under the share repurchase authorization. Capital expenditures totaled $4.5 million, which includes the cost to consolidate offices in Atlanta and data center upgrades. Turning your attention to LivePerson's 2016 outlook, our year-to-date progress has been in line with our guidance and our financial expectations are unchanged. Our detailed financial expectations are as follows; in the second quarter of 2016, we expect revenue of $56 million to $57 million; adjusted EBITDA of $4.5 million to $5.4 million, or $0.08 to $0.10 per share; adjusted net loss of $0.03 to $0.01 per share; and GAAP net loss per share of $0.09 to $0.07. For the full year 2016, our expectations remain unchanged; revenue of $230 million to $235 million, revenue guidance includes the negative foreign currency impact of approximately $1.5 million; adjusted EBITDA of $23 million to $26 million, or $0.40 to $0.45 per share; adjusted net income per share of $0.05 to $0.10; and a GAAP net loss per share of $0.17 to $0.12. We expect to pay cash taxes of between $1 million and $3 million in 2016. Recall however that in 2016 we began applying a standardized 35% tax rate to all non-GAAP add-backs when we calculate adjusted net income. For comparison, the tax rate on non-GAAP add-backs was effectively 0% in 2015. This change has no effect on cash taxes, but accounts for a $0.12 per share increase in our estimated 2016 adjusted taxes as compared to our 2015 actuals. Furthermore, as a percent of revenue for the year, we anticipate gross profit to be approximately 70%, sales and marketing 40%, G&A 15% and R&D 16%. Please refer to LivePerson's earnings release issued earlier today for details on our full year 2016 assumptions. We have also published a supplemental presentation on the Investor Relations page of our Web-site that reviews key points from the earnings call. In the first quarter, we captured efficiencies from past investments and the scalability of LiveEngage, reducing expenses even as we advanced our priorities of upgrading our customer base and fueling mobile adoption. We continue to expect to exit 2016 with a low to mid-teens adjusted EBITDA margin, putting the Company on track to return in subsequent years to our previous peak of 20%-plus adjusted EBITDA margins. Our objectives for the remainder of 2016 are clear. We want to move the majority of our customer base to LiveEngage, which we believe in turn will strengthen our renewal rate, fuel mobile adoption, drive usage and deliver cost efficiencies. Our focus for the rest of the year is on the successful execution of these priorities. With that, I'll open the call to questions. Operator?