Sven Lindblad
Analyst · Citi. Please go ahead
Thank you, Craig, and thanks to all you for joining us on the call today. Lindblad's strong operational momentum continued into the third quarter as a thesis we laid out when we accessed the public markets back in 2015 continues to play out. The increased capacity we are building is being filled by growing demand from our core base of experienced guests, while at the same time, we are seeing more and more first time travelers looking for authentic and high-quality expeditions with an operator who has over 50 years of experience exploring the world's most amazing locations. Reservations throughout 2018 remained very strong and the third quarter was no exception. Bookings during Q3 were up 16% versus a year ago. And we are seeing broad based demand across our fleet and the geographies we explore. And this momentum is accelerated quarter after quarter. One of the questions we periodically get from the investor community is how we would fare during a period of economic instability. While there are many factors that would influence that, history has shown that we tend to more resilient than most especially those in the more traditional cruise sector. An interesting snapshot of this is during the month of October when the stock market overall has taken a pretty significant hit, Lindblad generated record bookings for the company with October bookings more than doubling versus the same [technical difficulty] in 2017. Obviously, this is a very specific data point, but I did find the trend interesting nevertheless. One other metric that highlights the growing demand for expedition travel is our ability to maintain high occupancy rates even as we have expanded inventory. Our occupancy during the third quarter across our fleet increased to 92%, a reflection of the accelerating demand we are seeing from new as well as returning guests, and it gives us confidence in the long term growth prospects for Lindblad as we continue to increase our capacity. Despite the growth in occupancy, our financial results in the quarter declined versus a year ago. But as we have highlighted throughout this year, a softer third quarter was always expected primarily due to the planned timing of our dry dock and positioning days in 2018 versus 2017. Timing for dry docks and positioning is influenced by a variety of factors. However, while timing within a year may change, typically over the course of the year, our dry dock and positioning days remain similar for each vessel. As we mentioned on our last call, the one destination that did perform slightly below expectations in 2018 was the South Pacific aboard the National Geographic Orion. We arguably had too much inventory for that geography in one year. We have rebalanced our inventory in 2019 for this remarkable geography and we are already at 90% of the expected total 2019 revenue for the Orion. Craig will discuss our financial results in a moment. But our full-year guidance remains unchanged, and our enthusiasm continues to grow with regards to the long term growth opportunity. Our first new built, the National Geographic Quest completed her first full year of operation in July. Guests have really enjoyed all this innovative U.S. expedition vessel has to offer. And there has been no sign of cannibalization across our existing fleet as evidenced by the 91% occupancy we have generated year-to-date. We are also seeing significant demand for the Quest sistership, the National Geographic Venture, which was officially delivered yesterday. And I am excited to be joining our guests on the inaugural voyage on December 2, in California. Venture much like the Quest combines expedition excellence with a level of comfort new to American flag passenger ships. Our other new build, the National Geographic Endurance is on target for delivery in the first quarter of 2020. We released the first year itineraries this month and sales have been off the charts with an instant reaction to both the ship and destinations that are only uniquely possible because of a PC five ice class, the highest ever for a purpose-built passenger vessel. I recently went to Norway to inspect the mockup cabin, and it was a remarkable blend of Scandinavian practicality and sheer elegance. There'll be a host of innovations on Endurance to amplify our expedition heritage, which in no way has been sacrificed these results of incredible style and comfort. After all, we named her in honor of serving a Shackleton who would roll over in his grave as expedition excellence we're not the prime driver. As we work to finalize the Venture and the Endurance, we also continue to explore the possibilities with the regards to a second new blue water ship as usual we will be sure not to overextend ourselves with regards to capital needs, and we will explore all possibilities from a company and from a guest perspective before signing a new shipbuilding contract. By marrying additional capacity with a dedicated and growing loyal customer base, and decades of experience, we will be able to further build upon our proven track record of delivering unparalleled expeditions to the world's most remarkable destinations. When you're inclined to explore the world's ocean, you want that experience to be meaningful on a multitude of fronts. You don't want time wasted, you don't want subpar leadership, you definitely want to go with people who know what they are doing, who exclude exude passion for their work, who create a sense of shared purpose. Yes, it's nice to have amenities good food, a measure of luxury, and we certainly do. However, it is not the primary driver, authentic expeditions are. We've kept our new builds relatively small as it relates to guest count the Endurance takes a mere 126 guests. This was the result of deep thought and analysis captain's, expedition leaders, naturalist guests, service heads were all involved in the calculus. The conclusion overwhelmingly was that the experience radically deteriorates when you move beyond those numbers, which from our perspective is totally unacceptable. No matter what - no matter which company people travel with on an expedition, it's not going to be inexpensive. It's a big-big decision. On our new Northeast Passage voyages in 2020, the price tag per person is an average of $50,000 for 24 days. Yet our two-departure sold out in less than a month that speaks to our heritage and our sole mission to do whatever it takes to provide our guests with an awesome experience. It's not always easy, and periodically things conspire the result in an isolated set back here and there. An example is a voyage we had this quarter departing Tahiti on August 30 on the National Geographic Orion. Three unprecedented storms join forces ahead of the ship, it was clear that it would be impossible to visit the places our guests expected and the voyage would be incredibly uncomfortable. We decided to abort, charter the plan from a remote Polynesian Island and brought guests back to Papeete, Tahiti's capital for flights home. We offered cash refunds or a full credit on any future voyage and almost all took the ladder. Yes, we took a small financial hit, but we offered our guests. What we offered our guests was far more than any obligation would dictate. It was the right thing to do. And I know that when you put your customers first, you will be rewarded. For over 50 years, this approach has been at the forefront of everything we do. It's more than a business. It's a bond between us as a company and our guests. And that is ultimately the secret sauce for our success these past decades. And what we expect will be the backbone of our growth in the years ahead. Now let me turn the call back to Craig.