Stephen Scherr
Analyst · Deutsche Bank. Chris, your line is open
Thank you, Johann. Good morning and welcome to our third quarter earnings call. Before we begin our earnings discussion, I want to focus for a moment on Hurricane Ian, which brought considerable devastation to Southwest Florida just weeks ago, including to our home town of Estero. Having been in Florida with our employees, customers, local officials and relief organizations, I've been struck by the resilience and perseverance of Hertz employees to be in the service of our neighbors and customers. Fortunately, all of our employees in the affected areas were safe, and our physical assets suffered little to no direct damage. The Hertz team is engaged with our community on its path to recovery. Let me now turn to our financial results for Q3. Hertz posted another quarter of solid performance. Our results were the product of strong demand across leisure, corporate and rideshare, high utilization, a stable rate environment and actions intended to further our stated strategy of managing fleet to suit demand. We remain focused on operational excellence and attractive financial returns. Third quarter revenue was $2.5 billion, up 12% year-over-year, and up 6% quarter-over-quarter. We generated $618 million of adjusted corporate EBITDA resulting in a healthy 25% margin. Adjusted free cash flow of $505 million reflects a conversion rate of over 80% for the quarter. This significant free cash flow generation enabled us to invest across our business, as well as reduce our capital base in the quarter by 7% through share repurchases. The third quarter was characterized by continued strength in rate across all customer segments, with increased contribution of revenue from value added services, and particularly strong pull through of corporate demand. Through the quarter, we experienced better than expected movement in revenue per day, and revenue per unit with each up 3% and 5%, respectively versus Q2. Beyond positive volume trends we also experienced improved operating performance as the quarter progress, including a lower direct operating expense space, fewer out of service vehicles and more active fleet rotation. Our focus on fleet consistent with the strategy around active fleet management discussed on our last earnings call enabled us to capture healthier gain on sales earlier in the quarter against the declining residual price environment. RPD in Q3 was $68.57 and RPU as a record $1,685. Our results reflected stronger performance than seasonal expectations would typically yield. This should continue into Q4 as OEM production remains constrained and as we continue to manage fleet inside demand. On rate we expect to remain at elevated levels this quarter relative to historical norms with normal seasonal adjustment versus Q3. Finally, as strong as our unit revenues were in Q3 RPD as a metric may be less telling, as we grow our TNC or rideshare business where length of rental is longer relative to the conventional RAC business. Lower RPD in that customer segment should not mass TNCs impressive economic contribution to margin. Lower implied RPD over a multi week rental alongside lower associated transaction transactional expense, produce attractive EBITDA margins being the primary metric to which we manage our business. In Q3, TNC rental volumes more than doubled year-over-year, and our expectation is that this customer segment will continue to grow. With respect to the business overall during the quarter across all geographies, we maintained our focus on customer service us despite the peak summer season limited availability of vehicles, high fleet utilization and elevated pricing we improved our NPS score sequentially from Q1 through Q3. This is a terrific achievement and a testament to our employee focus on putting the customer first. While our Q3 results reflect overall strength in our business and continued demand for our services, there remains opportunity for further growth as we experience a return to volumes achieved prior to the pandemic. This is consistent with what has been reported across the travel industry. Notwithstanding risk of economic slowdown, we see no evidence of softness based on current bookings. In fact, revenue metrics for the month of October, including RPD, and transaction days are up year-over-year. Likewise, domestic leisure travel remains elevated as we are now one month into Q4. Corporate business reached 75%, the pre pandemic levels in Q3 with forward bookings reflecting a continuance of this trend into Q4. While corporate activity from small and midsized businesses demonstrated considerable growth across the first half of the year and into Q3, larger global accounts accelerated during Q3, as these customers have only begun to increase their travel volume. In Q3, we renewed 100% of contracted corporate accounts open for renewal, and 93% of these renewals contained a price increase. Finally, international inbound activity is showing signs of return, particularly into the year-end holidays and despite a strong U.S. dollar. While early and only by example international inbound bookings for Florida and West Coast destinations are up over 50% in reservations for the Christmas holiday. Before Kenny takes you through the details of our results, I want to address four key areas of focus for our team as we progress Q4 and look toward 2023. They are fleet management, cost structure, strategic priorities and capital deployment. Let me begin with fleet. Last quarter I spoke at some length about our strategy of managing fleet size to expected demand. Given market dynamics in Q3 with rental volume remaining elevated and residuals in decline, our fleet strategy had to take account of aggregate fleet size, as well as the composition of the fleet. In managing the fleet we considered embedded equity value across the whole of the fleet, as well as on a vehicle level basis as we size for overall customer demand, and made acquisition and disposition decisions. In Q3, we began with a fleet size of 532,000 and finished the quarter at 512,000, which included a refresh as we bought back approximately 75% of the volume that we sold. The process enabled us to maximize the harvest of embedded equity against a declining residual value market, while at the same time rendering the fleet younger at lower price points and releasing capital to return to shareholders. Should residual price declines persist beyond Q3, we expect to continue monetizing the equity in our fleet and using that equity to subsidize the purchase of vehicles at reduced prices. While residual price decline was anticipated in Q3, the pace proved more accelerated than expected. Beyond broad indices are large use car retail footprint and partnership with Carvana provided us with real time pricing information, enabling us to make swift decisions on vehicles most exposed to potential decline in value. These platforms also enabled us to sell vehicles at a premium to the wholesale market. Our Q2 and Q3 fleet actions mitigated our exposure to the normalizing market and positioned us tight on fleet going into the fourth quarter exactly where we want to be with the standing option to buy cars to meet Q4 demand at more attractive prices. Let me turn to our cost structure. Our ambition is to take our unit costs down to render Hertz a more efficient operator in all markets. In Q3 however, we came into the quarter with elevated out of service levels, primarily because of higher recalls in the first half of the year, and reduced workforce, particularly among mechanics coming out of reorganization. During the first two months of the quarter with parts procured, we made the intentional decision to carry higher costs in our operations to effectively address the recalls, bringing out of service down and putting vehicles back into the usable fleet. As a result, our DOE in the quarter remained higher than desired, but our cost based in September displayed better operating level than the prior two months, and we are experiencing even lower unit costs in October, as we open Q4. We expect improving operating leverage throughout Q4, and we look to further improvement in 2023. We expect the Q4 cost reduction to be the product of several factors, including most notably a more pronounced reduction in expensive third party labor, and a continued pivot to Hertz badged employees, as well as the completion of our telematics installation across 100% of the Americas fleet. Our telematics investment is already contributing to superior recovery times on missing vehicles, more accurate fuel readings upon return, and timely service alerts bringing real value to the customer experience and efficiencies in the field. Next, let me comment on our strategic initiatives. Our activity over the quarter reflects the strength of our commitment to the increasing electrification of our fleet, both in terms of growing a more diversified fleet of EVs, and making progress on charging. As you know, we made two significant announcements in Q3 related to electrification. First, we announced our memorandum of understanding with GM to acquire up to 175,000 electric vehicles over the next five years. The agreement encompasses EV deliveries through 2027 and spans a wide range of vehicle categories, and importantly, across various price points. From compact and midsize SUVs to pick-ups, luxury vehicles and more. The arrangement will dramatically expand our EV offering and diversify our source of EVs at ever more attractive price points. We will be able to drive increasing volumes and attractive margins with more electric vehicle choice at lower cap costs. Of equal importance, we announced an infrastructure agreement with BP, which promises to increase the network of charging stations available to Hertz customers and to improve the charge management of our EV fleet. BP pulse, a unit of BP, will fund and install charging infrastructure across the Hertz location footprint. This partnership will enable us to expand the national charging network available to our customers at an accelerated pace and provide access to a growing number of charging networks to use at attractive pricing. Likewise, BP Pulse will also customize energy management software for Hertz to ensure our growing fleet of EVs are recharged quickly and in a cost efficient basis in preparation for rental. BP Pulse’s platform will allow us to optimize timing and usage of energy, thereby containing costs and ensuring our customers are provided an EV at an appropriate charge level. Beyond electrification, our technology initiatives are progressing well. Telematics as I noted before, and the early introduction of a new analytics platform are two hallmarks of our progress in Q3. In the quarter, we went live on the introduction of an analytics model designed by Hertz and Palantir. The model enables us to harness our data in innovative new ways that will get our customers on the road more quickly, improve our cost structure appropriately calibrate pricing against demand, and reduce the complexities of operating a large, diverse fleet. While early, we believe the rollout across the U.S. will bring significant benefits to our business, both from a revenue and operating costs perspective. I'll wrap up with a few comments on capital deployment. We continue to invest in fleet and non-fleet CapEx in the quarter and to repurchase or common stock. Our Q3 investment throughout our net fleet CapEx for the first nine months of the year to $672 million and our non-fleet CapEx to just under $100 million. On share repurchases through nine months, we have repurchased $2.1 billion of stock. As of October 20, we had $1.4 billion remaining under our $2 billion authorization. Our strategy around capital allocation continues to be one of investing on our business, then using free cash flow to repurchase shares. As I turn the call to Kenny, I want to put our results and our forward view of the business in the context of what others across the travel industry have communicated over the last two weeks. Like the airlines and hotels, we are experiencing undeniably strong demand for our services as we begin Q4. As I noted earlier, demand is up across leisure and corporate, utilization remains elevated and neither is being driven by price concession. That is not a forecast that is current reality. It is true that residuals on used cars declined precipitously as Q3 progressed, that I would distinguish supply driven factors that drive use car pricing from demand driven factors that underlie the fundamental expression of activity being shown by our customers. As a matter of risk management, we are prepared for a slowdown should one materialize. But for now, the nature of demand we are experiencing stands in contrast to the more negative tone underlying the economy, and may well be fueled by changing travel patterns emerging out of the pandemic. Whether this is specific to the travel industry or a signal for the broader economy remains to be seen. Regardless, we remain focused on maintaining the right fleet, the right cost base and the right strategic deployment of capital to generate attractive returns for our shareholders over time. I'll now turn it over to Kenny to walk you through our results in more detail.