Good morning. My name is Drew and I'll be your conference operator today. At this time, I would like to welcome everyone to the GFL Environmental Fourth Quarter 2023 Earnings Call. [Operator Instructions] I will now hand over to Patrick Dovigi, Founder and CFO [ph] of GFL. Please go ahead when you're ready.

Thank you and good morning. I'd like to welcome everyone to today's call and thank you for joining us. This morning, we will be reviewing our results for the fourth quarter and providing our guidance for 2024. I'm joined this morning by Luke Pelosi, our CFO, who will take us through the forward-looking disclaimer before we get into detail.

Thank you, Patrick. Good morning, everyone and thank you for joining. We have filed our earnings press release which includes important information. The press release is available on our website. We have prepared a presentation to accompany this call that is also available on our website. During this call, we will be making some forward-looking statements within the meaning of applicable Canadian and U.S. securities laws, including statements regarding events or developments that we believe or anticipate may occur in the future. These forward-looking statements are subject to a number of risks and uncertainties, including those set out in our filings with the Canadian and U.S. securities regulators. Any forward-looking statement is not a guarantee of future performance and actual results may differ materially from those expressed or implied in the forward-looking statements. These forward-looking statements speak only as of today's date and we do not assume any obligation to update these statements, whether as a result of new information, future events and developments, or otherwise. This call will include a discussion of certain non-IFRS measures. A reconciliation of these non-IFRS measures can be found in our filings with the Canadian and U.S. securities regulators. I will now turn the call back over to Patrick.

Thank you, Luke. Throughout 2023, we continue to implement our strategy by building on the strength of our best-in-class platform. Some of the highlights of the year included executing on our pricing strategy across our Solid Waste platform, achieving industry-leading core price of 9.8%, the highest in company history and leading to outsized margin expansion. Growing environmental services revenue by over 17% and achieving best-in-class adjusted EBITDA margins of 26%. Deleveraging almost a full churn to over 50% was coming from organic growth of the business. Optimizing our footprint with the divestiture of 3 noncore U.S. solid waste markets for $1.6 billion at mid-teens multiples and advancing our initiatives related to the quality of earnings and asset utilization in both our Solid Waste and Environmental Services segments. This includes the intentional shedding of low-margin business and noncore revenue that do not satisfy our return requirements. The impact of the steps we took are reflected in our exceptional performance for 2023, once again demonstrating the ability of our team to create long-term equity value for our shareholders. Fourth quarter adjusted EBITDA margin grew 200 basis points from the prior year with 245 basis points of underlying Solid Waste margin expansion and 180 basis points of margin expansion from our Environmental Services business. Adjusted EBITDA grew over 21% from the prior year, excluding the impact of the divestitures. The record high voluntary labor turnover rates that we saw in 2021 and 2022 as well as supply chain constraints continue to sequentially improve and we expect to continue to see the positive impact of these trends into 2024. On acquisitions, in 2023, we deployed approximately $900 million into 39 acquisitions. We expect these acquisitions to generate revenue of approximately $355 million on an annualized basis. We also deployed approximately $275 million in incremental…

Thanks, Patrick. For the following discussion, I will refer to our accompanying investor presentation which provides supplemental analysis to summarize our performance for the year and our guidance for 2024. Fourth quarter revenue was $1.88 billion, representing year-over-year growth, 200 basis points better than we had guided. Solid waste price of 7.9% was realized through ongoing support from both our geographies with better than mid-single-digit pricing, continuing to be realized in the typically lower priced residential collection and post-collection lines of business. Solid waste volume of negative 3.6% represented a 100 basis point deceleration from the third quarter due to intentional shedding, a tougher comp in the prior year and softness in special waste. Page 4 highlights the 245 basis point expansion of underlying solid waste adjusted EBITDA margins we realized during the fourth quarter, a 120 basis point acceleration over Q4 '22. The impact from commodity prices flipped to a positive contribution, thanks to price appreciation during the last months of the year, an equal and offsetting impact arose tied to insurance proceeds that were received in the prior year period. While the net impact of fuel surcharges and fuel costs was a positive contributor to margin, the benefit of a fuel hedge we had entered into in Q4 '22 did not repeat in '23, resulting in a net 10 basis point drag. For the year as a whole, underlying solid waste margins expanded 290 basis points. We believe this is a strong demonstration of the effectiveness of our pricing and deliberate volume strategies and is consistent with the expected impact of the widening spread between price and cost inflation that we had forecast in the 2023 guide at the beginning of the year. Our ES segment also had a very strong end to the year. The benefit of…

Thanks, Luke. We believe that the results in 2023 confirm that our strategy is working. Over the past 15-plus years, we've assembled a best-in-class asset base across North America and we are now optimizing what we have built. We are pulling the right self-help levers to grow revenue at industry-leading levels, helping drive outsized margin expansion. At the same time, we continue to strengthen our balance sheet and remain committed to further deleveraging. We expect 2024 to deliver another year of significant margin expansion with longer-term upside coming from our disciplined investments and highly accretive return opportunities in RNG, EPR and densifying tuck-in M&A. The contribution from all these initiatives will significantly improve our free cash flow profile over the time and continue the long-term shareholder value. As always, I am very grateful for the efforts of our more than 20,000 employees who are truly the key to our success. 2023 was another year where Team Green demonstrated their exceptional ability to execute on our growth strategy and I want to thank each and every one of them for their contributions. I will now turn the call over to the operator to open up the line for Q&A.

[Operator Instructions] Our first question today comes from Walter Spracklin from RBC Capital Markets.

Luke, I'd like to start with you. Now Patrick mentioned that investment-grade rating upgrade in the medium term expected and, Luke, you reiterated that it's likely going to come before your current -- the major maturities of your current debt arrangement. So just curious, what is the focus on the rating agencies? Is it just simply the leverage level, free cash flow? Or is there something else that they're waiting for in terms of cadence, direction, momentum, anything like that, that we might be able to see a rating upgrade sooner rather than later?

It's a great question. Obviously, something that we focus a lot on. I mean the rating agencies are quite backward looking in that with the growth that we have enjoyed over the last few years, it does take them some time to sort of catch up. So I think it is very much a leverage focus and they do want to see you sort of below that 3.5x leverage level which you can see with the guide we have put out, we have a very clear path to achieving but they will be a couple of quarters behind us in terms of when we reach the level in their models. And then exactly as you said, they'll want to see the sustained level and the commitment to that. I don't think we could be any clearer in our commitment to deleveraging and achieving that. And I think that aspect of it will be well in hand. So I think it's really a matter of having their models which, again, backward-looking catch up with ours. So when you think about the 4 year weighted average maturities as well as our trajectory, I think those things do align and we will have the opportunity to get upgrades along the way because, recall, we have some upgrades that come before the IG rating but feel well in hand that by the time the majority of that debt stack comes in hand, will be a materially better credit rating than we are today.

And then on the price cost spread, I know, not so focused on the nominal actual price but rather the spread between the 2. Can you speak -- and you've given us guidance here on the price and just if you could give us a little bit more detail on how comfortable you are with the current cost inflation, where wages are right now, where rehiring -- cost of rehiring comes in, on any attrition? How comfortable are you that you are maintaining a price cost spread? And how would the 2024 price/cost spread compared to perhaps '23 and prior to 2023 on that spread basis?

Yes, Walter, it's Luke again. Another great question. I mean I think as we had articulated coming out of '22, what we were expecting to see over that sort of 12 to 24 months was a widening of that spread. And although you had '23 starting with double-digit price, you were based up against an equal amount of cost inflation and so we're not really generating the spread that we had hoped for. Historically, I think the industry was looking for somewhere between 35 to 70 basis points of spread. And we articulated that we saw a path coming into 2024 of that spread almost doubling. And I think we're exactly there. I mean our cost inflation based in the model; we're anticipating a sort of mid to high 4s cost inflation number. So if you put that against our expected solid waste price, you can see an opportunity for 150 basis points of spread between the 2 which we think is a fantastic outcome and it was one that we sort of had anticipated to come. Cost inflation is obviously still quite real but does seem to be tempering and the labor markets and the associated impacts to our cost structure with the softening of those is certainly something that we've been watching and enjoying as it seems to be moving in the right direction. So we're feeling pretty good with the guide that we put forward. And I think it's playing out exactly as we had sort of anticipated at the beginning of 2023.

Our next question comes from Kevin Chiang from CIBC Wood Gundy.

Maybe just on the opportunities on EPR. You highlighted the $80 million to $100 million but there's upside here just given, I guess, some of the changes in the regulatory environment that looks favorable to EPR. When you think of the upside there, is it upside on the existing investments you'll be making over the next year or 2 and adding more earnings to that? Or do you foresee having to make more investments to kind of capture incremental earnings upside from what you've guided to or what you're targeting today?

So it's two-fold. One, Kevin it's around volume through the existing contracts and to the existing facilities. There's potentially a sort of regulatory change coming that could drive some incremental volume into our facilities; so that's one. And two, it's largely, again, around facilities where we already have a lot of the volume going through but it will be then switched to EPR. And then there's the collection contracts which are moving from municipalities to the producers. So there's a lion's share of a multitude of contracts that are going to be let over the next, call it, 12 months and we think we're positioned very favorably. Obviously, we're not bidding on them all. We're bidding on the ones where we're being selective about where we already have infrastructure, where we already have people, where it's an easy sort of turnover, not a lot of start-up risk. So I think we'll be able to update you with some very positive news over the course of the next quarter. But we're feeling really good about where we're sitting today and the position that we have in a bunch of those contracts.

And maybe just as a follow-up, just for clarification, the 3.65x to 3.85x leverage ratio, you've burdened that with the incremental growth spend you've highlighted in your capital allocation plan. Are you including the earnings contribution from, for example, the $600 million to $650 million of M&A in there as well or is that excluded?

No, it's not included in that. Yes.

Kevin, it's Luke speaking. For purposes of our guide, any incremental EBITDA from the M&A spend is not included. But for purposes of that illustrative pro forma net leverage at the end of the year, it's assuming that in your run rate EBITDA, you have the benefit of the earnings of what you had bought, right? So if you spend $600 million on M&A and you paid it 8x, you've included that EBITDA for purposes of the net leverage cap but you have not included any earnings in our EBITDA guide of $2.215 billion.

Our next question today comes from Michael Hoffman from Stifel.

I'd like to follow up on the leverage question because I think this is important. You have emphasized it but I want to draw it out. If I follow all the math, the table you gave in the press release shows the debt number, that debt number is unchanged without M&A but you spent all of the capital, growth and maintenance. Organic growth of EBITDA will drive you down to like 3.7. Have I done that math correctly? And it's important that there's a big operating leverage of this organic growth.

Yes, Michael, I think without seeing the exact math directionally, that's exactly right. I mean if you look at the free cash flow generation, you can support the normal course CapEx plus a whole lot more, right? When you think about the classic free cash of what's left over to do growth or dividends or buybacks, et cetera. That pool is growing and growing and that's what's allowing us to delever organically and even delever with the inclusion of all this incremental growth and M&A. You're absolutely right.

You're going to have a pile of like $500 million in the middle of the table to do M&A, buybacks, dividends?

Correct.

Spend everything. And then in the guide, how much, if any, because you mentioned in the beginning, all of the operating leverage of 100 basis points in solid waste is price cost. But you have a lot of self-help just given where you are in the life cycle of the company, whether it's automation in residential or CNG, your own efforts around working capital which is more about free cash. Is anything in the guide related to the 100 basis points from self-help or is that also incremental upside?

Well, Michael, I mean, the price cost, as the math suggests 150 sort of basis points of spread would give you 100 basis points of margin just onto itself. But as we know, there's other factors at play. I think about some of the exogenous factors. I mean, this year, commodities and RNG should be a slight tailwind, call it, sort of 35 basis points tailwind. But going against that, I mean, our cost of risk, when I look this year, is about 70, 75 basis point headwind that we're facing this year. And I think that's probably sort of industry-wide, something to that magnitude, right? So just if you think about those 3 exogenous factors, you're starting at sort of minus 40 basis points. So yes, we have the price cost spread and I think that's the largest sort of driver. We also have the impact of our intentional shedding. As we've said, we've given up 200 basis points of volume at lower margin. There's a sort of 30 to 40 basis point margin impact coming from that. And then as you said, yes, we have the self-help. We have the productivity improvement. We have all of the levers that we have been talking about as well as the anniversarying of some of the pain coming out of 2022 as it relates to people and productivity. And so it's really the combination of all of those things. But to your point, if you sum those up, you get to something greater than 100 basis points. So we're feeling really confident in our ability to execute on this plan. But as we attempted to articulate in the prepared remarks, we do see multiple points of upside above and beyond what we've currently guided.

Our next question comes from Jerry Revich from Goldman Sachs.

Patrick, can I ask the landfill gas transactions, so Enbridge $270 per MMBtus, what they paid to your footprint; you're potentially looking at $2-plus billion versus fraction of that that you invested. How attractive is that opportunity to transact given where valuations are headed and then use that to reduce leverage or redeploy the M&A? Can you just talk about your views on that opportunity set?

Listen, I mean, again, if you actually had a leverage issue, you would potentially look at potentially pulling one of those levers. But the reality is, the business is naturally delevering to the place that it needs to be. And I think from our perspective, where we sort of sit today, obviously, if we got a massive, massive price that sort of overvalued it and then work from a tax perspective, you could definitely look at that. I think where we're going today in the free cash flow generation, we're going to get that from those RNG projects and what that does for the business over the long term, the right decision is to keep those -- that gas for the long term, both from a margin perspective and a free cash flow conversion perspective. And I think over the long term, the shareholders are going to win by keeping that asset versus doing something rash today just to delever the balance sheet, 9 to 12 months quicker than it normally would on an after-tax basis. So it's good to know what it's worth. And I think it's just -- it's an asset that's sitting nowhere within the organization today. But I think as those assets come online, I think you have an asset that's worked in your math, somewhere between $3 billion and $3.5 billion. And so we feel good knowing it's there but I think the free cash flow generation and what it does to the margin profile and the free cash flow conversion for our overall business is going to be better to keep that.

And can I ask Environmental Solutions, can you expand more on the outlook, Luke, you mentioned margin compression in the first quarter. When does that turn to margin expansion? What gives you that visibility? And just re-segmenting, does that drive synergy opportunities or is that just a pure reporting change?

Yes, I think, Jerry, I mean, before turning it over to Luke, I think when you look at -- if we look at our business holistically, this was a [indiscernible] year in Canada and if you look at those, it brings a bunch of, I would say, strange weather patterns from sort of east to west. And I think that business is seasonally based. And I think the year before was really outside the year. So I think we're being just conservative on the Q1 guide. Obviously, the full year number doesn't change, we just want to be conservative of where we guided Q1 but the -- which is more of a normal year, I would say. Last year was a bit of an outlier just given all the different pieces that came together, coupled together with, we really didn't get any snow in Canada where sort of 80% of that revenue base is tied to. But overall, we feel really comfortable with where the year sort of stands and where we're going.

Our next question comes from Stephanie Moore from Jefferies.

I wanted to touch on the RNG opportunity for 2024, maybe even 2025. Maybe you could talk a little bit about just the ramp of the Arbor Hills facility coming online in 2023 and just that ability to see maybe some upside in 2024 as the facility matures, kind of likelihood of that potentially happening? And then you also called out maybe another 2 to 3 facilities in 2024. What would be the general ramp of those facilities coming online and contributing to EBITDA and then maybe free cash flow over time as well?

I think when Arbor Hills commissioned in late 2023, initial expectation and our guide at that time was there was going to be some contribution as we've learned working with our partners, you need a sort of 3 to 6-month period post commissioning, it appears, in order for the actual gas to sort of be monetizable and flowing. And so we're now taking that degree of sort of conservatism. So you think about what 2024 had baked in the guide, said roughly $30 million coming out of Arbor Hill's RNG, that's using a RIN price just under $3. It's really assuming a more muted volume currently running about 70%, 75% of the total expected volume and that's where the upside remains. We've assumed that that lower level remains throughout all of 2024, whereas the reality by the back half of 2024, you can see that ramping back up closer to that sort of 100% level. So there'll be sort of upside on that. In terms of the other 3 sites, 2 to 3 sites that will come online, probably 2 do get commissioned in the year. The third is scheduled for the very end of the year. So it's possible that that slips into Q1 of next year. But those 2 to 3 sites in aggregate represent sort of equal size to slightly larger in terms of EBITDA contribution as Arbor Hills. Arbor Hills was our largest. Those 2 to 3 others in aggregate are about equal size. So you put that together, that brings you closer to sort of $75 million, $80 million of EBITDA number on a run rate basis with all of those. Now the 2 to 3 coming online, again, you need to bake in that sort of 3 to 6 month ramp period. So you may not realize all of that in year 2025 but certainly by exiting the year, you expect to be at that sort of run rate. On the free cash flow component, as you know, some of these projects, we are sort of debt funding at the project level and as a result, roughly the first sort of 12 to 15 months of generation of cash at the site goes to debt repayment. So you are going to have a lag between the first year's EBITDA generation and when the free cash actually starts being received. You do have an immediate free cash component tied to the royalty stream if you think about each of these projects around sort of 15% to 25% of the economics comes in a royalty. And so that actually is pre-cash but that other actual underlying equity pickup, you can have that 12 to 18 month lag, as I said.

And then maybe just as a follow-up, Patrick, you noted some -- you provided some color on a deal that you expected to close and I believe you said early 2Q of this year. So maybe if you could just talk a little bit about that transaction, expectations in terms of opportunity over time in that specific market?

Yes. So it's a market where we're currently operating in and around great family business, fully vertically integrated, wonderful hauling business, great landfill asset, again, in a market where we've done exceptionally well in. I think we like that market a lot. We like the markets around it a lot and we think over time, it'll just fill in an area where we would like to be. And these opportunities don't come along sort of every day and I think we were very well positioned, both from a relationship perspective with the seller as well as being able to get through the DOJ regulatory process in relatively short order. So you put those 2 things together, I think that's what made it attractive to us. And I think when we're picking our stock, particularly with M&A, we're looking at places both we can add value and we have sort of a first mover or some sort of advantage with the asset around DOJ regulatory process with some of our competitors, et cetera. So I think that's where we're spending the bulk of our time today on assets as we believe we can get higher return assets with sort of the capital that we have to deploy when we focus on those type of situations. So I think it will be great and we'll be able to update -- our expectation is we'll close early Q2, potentially as early as April 1 and then we'll update everybody clearly with that in mind.

Our next question comes from Michael Doumet from Scotiabank.

I obviously understand the reason behind the capital allocation strategy you laid out in November and reiterated today. But I wonder, based on kind of everything, if that means you may forgo M&A opportunities that you would otherwise pursue and close, I mean, especially given you've allocated about half of the spend and if that's the case, is there anything that you can do to minimize that?

Yes. I think this was a year -- again, this is -- as we said, we put in our capital allocation plan. This was a year to sort of squarely put leverage into the 3s. Yes, there's multiple levers we can pull in order to do that. Are we going to do that? No. I think the plan is stick to the sort of capital allocation plan we laid out which really is for the next sort of 6 months because if you think about what the growth plan would be as you roll into 2025, you're going to start putting the wheels in motion in sort of Q4 of 2024. But we have a lot on our plate, again, with the rollout of EPR, again, this M&A transaction that we've been working on for sort of closer to almost 6 months now plus together with the ones we've doing and small tuck-in, highly accretive acquisitions that are going to the existing footprint around sort of underutilized post-collection assets. And again, focus on just continuing to delever the balance sheet squarely get that the 3s. Once we get the balance sheet clearly into the 3s, then it will be sort of a natural gravitation down to work closer to 3. We will then not have to have this conversation again and we can just deploy incremental free cash flow. And given the size and scale of the business, M&A is not really going to move the needle in any major way in terms of actually toggling between low 3s and sort of mid 3s. So I think we're going to just stick to this -- we're going to stick to the course now. And I think there's lots of opportunities and there will be continue to be lots of opportunities. But for 2024, we want to stick with this plan.

I appreciate the comments. Maybe turning to volumes. Again, for Solid Waste, the expectation for the outsized headwind in terms of volumes in Q1 given the comp and then you get a moderation for the balance of the year and then just turning to ES, I'm assuming organic growth there is going to be price led but just curious what your thoughts are on volume assumptions.

Yes, Michael, it's Luke speaking. For Q1, solid waste, you're absolutely right. The volume is sort of, I think, in the guide, we alluded to negative 4.5% which is really negative 3.5% from the intentional shedding. When you think about last year's cadence, Q1 was positive volume than Q2 through Q4 of a negative 2% to 3%. So you're anniversarying that in Q1 and that yields about negative 3.5%. And then all the weather impacts that Patrick has alluded to, we think about roughly another 100 bps. So starting with that negative 4.5% and then that ratably improves as you go through the year, getting to a positive volume number by Q4. That's roughly the expected cadence. And all of the comments in the prepared remarks, we think there could be some conservatism in there. But given the uncertainty, we're feeling confident that's the right sort of place to be guiding to. ES is really if you have to go back to Q1 '23 and recall the significant outperformance that ES had in that quarter and so you're really comping off a very tough quarter. So that is certainly driving part of the Q1 dynamic in the Environmental Services segment. I think more overarchingly in Environmental Services, though, is something that we've consistently been saying is that business historically was a volumetric growth story and is now pivoting to a price-led growth story, so quality of revenue over quantity. And so if you think about the mid-single-digit overall top line growth that really is sort of higher single-digit top line growth coming out of price-driven initiatives, offset by some negative volume. What I would say with ES, unlike solid waste is there is some more event-driven components to it and so you could have an event or an emergency response type action that does give rise to sort of more difficult to forecast volumes over the year. We've been quite conservative on that and that can arise. Again, a lot of winter weather in Canada gives rise to those with the milder winter, you didn't see as much of that but it could come at any time. So there is upside from that to the guide but that's how we're thinking about it overall.

Our next question today comes from Stephanie Yee from JPMorgan.

I know you've been talking about the RNG and EPR spend together. But could you maybe break out either for 2024, how much is dedicated to RNG or maybe just even for the 2026 EBITDA, $175 million to RNG, what is the total RNG CapEx associated to get to that EBITDA?

Well, so Stephanie, it's Luke speaking. So there are 2 different questions in there. On the latter, $175 million of RNG in 2026, what we had previously said, it was just under sort of a 2x capital spend in order to do so. And I think to date, through our equity contributions into JVs, we've put about $80 million or $90 million. We'll have the benefit of sort of debt from being a significant component of the remainder of those that won't require an equity check. And then on the ones that we are building ourselves, we'll continue to have the sort of capital spend. When all said and done, we think it's in that sort of just under 2x what the EBITDA was is what we had said. Now ITCs have not certainly been sort of factored in and then others pending and [indiscernible] at the various legislative levels as to what's going to be the final outcome there but it does seem, if you're reading the TVs that some amount of ITCs will be made available and that will obviously serve to offset what that sort of capital cost is. In the 2024 spend, your first question, roughly sort of 2/3 of that amount is going into EPR type initiatives with the other sort of third into RNG. Our capital commitments and the JV contributions this year will be significantly lower than the prior year as those projects are now sort of standing on their own. But that's how we're thinking about each of those buckets.

And just going back to Environmental Services. I guess this year, you mentioned in the kind of mid-single-digit organic revenue growth is embedded high single-digit pricing, that's getting you to 100 basis points of margin expansion in 2024. I guess can you just kind of walk through how you expect to get to that 30% plus EBITDA margin target over the medium term? Is it going to be primarily price-driven to get there? Or any other color you can provide?

Yes. So Stephanie, I think it is a combination of price-driven asset utilization as well as the self-help levers that we've been talking, although we typically talk with the solid waste plant, equally applicable to environmental services. So price, as a starting point, focusing on quality of revenue or net new revenue but also and perhaps almost equally important, shedding lower quality revenue doesn't -- that does not mean our return thresholds, right? I mean, if you just look at the math, the power of shedding, call it low single or mid-teens margin work is very accretive to the sort of blended margin. And so you've seen that at play in solid waste and we expect to see and realize similar benefits in environmental services as we undertake this sort of quality of revenue focus. Asset utilization is one that we've spoken about and continues to be a key focus. I mean the number of SKUs and product offerings in environmental services is far greater than what you have in solid waste. And with the way the businesses have come together, really with the Terrapure integration from a few years ago, we have a diverse service offering that is not yet fully offered in all of our markets and therefore, it's opportunity for improved asset utilization by ensuring that each of our locations is doing all that it can be to driving incremental sort of contribution. And so that focus on asset utilization is another sort of lever of the approach. And then the overarching sort of self-help that talks about really just benefiting from a lot of the operational best-in-class practices from efficiency, costing, et cetera, that the solid waste industry has sort of perfected and benefited from over the past decade, just deploying that into our environmental services business as well. So when you think about the margin expansion that we've achieved over the last few years and now with the pivot towards this quality of revenue, we're feeling really comfortable about that upward march to that sort of high 20s and eventually 30% EBITDA margin in ES.

Our next question comes from Tobey Sommer from Truist.

I was hoping you could speak to labor market trends and the inputs and costs for turnover, resulting onboarding, training, safety expenses, et cetera. Is that static at current rates, those trends in your guidance or do you embed the incremental improvements throughout the year as that trend kind of reverses from great resignation a couple of years ago?

Yes. We have not embedded any upside, so we exited where we exited Q4. We do believe there is some upside. I mean in voluntary turnover still sitting in the low 20s range today. We'd like to see that in the high teens across our book of business. So we do think there's some upside coming from that. We haven't embedded any of that into our numbers for 2024. So anything that happens would be upside to the guide.

Could you talk about the anticipated pipeline of acquisitions as you look out this year, both from a geographic mix, how you think the split may fall? And is anything in the complexion of that pipeline indicate that there would be or could be a change in the rate of intentional shedding going forward?

No. I think if you look at the sort of -- I mean, on the intentional shedding piece, if you look at the intentional shedding piece, there's a bit of sort of low-margin commercial work that you've inherited with some acquisitions. But the lion's share of that is going to become in residential contracts where a service provider generally only without any material vertical integration. We're not going to deploy incremental capital into those types of opportunities. So Southeast Michigan is an example of markets where we're potentially shedding some work because it's just, again, the cost in what we're actually getting the revenue we're getting for those contracts just doesn't make a ton of sense. There are some municipalities communities that are prepared to pay the rate we need because they appreciate the service offerings that we're able to give them. But I think that's where the lion's share of that comes. That being said, if you look at where we're going to deploy capital, the pipeline, I would say these acquisitions don't always just happen in a month. I mean, these relationships have cultivated over a long period of time. In terms of what we're focused on, really, the focus is once getting the sort of medium-sized acquisition out of the way, the lion's share of what we're going to do is just small tuck-in M&A sort of largely sort of collection only in markets where we have, I would say, underutilized post-collection assets and transfer stations, recycling facilities and landfills where we can just drive incremental volumes for those facilities, we'll have facility consolidation, eliminated the SG&A cost, the consolidation of routes, et cetera which will then provide the most torque for all of us as shareholders over the course of next year.

And last thing for me. Any regulatory proceedings that you're tracking that could create new opportunities but also require some new investments?

No. I mean from that perspective, I think, again, we're pretty selective, like I said earlier, about markets where we're going to go and for acquisitions that we think are sort of relevant for us and looking at the sort of dynamic of what exists in the market today. So I mean, other than PFOS, I would say the landfill is nothing that sort of jumps out at me. But I think from a DOJ perspective, our perspective, nothing that comes to mind. We're just focused on, again, going into markets where we know we can be through the DOJ and the HSR process in a relatively short order which, again, money is not everything in some of these acquisitions. I think some of the sellers don't want to take 12 and 18 months to go through a process through HSR, et cetera. So I think that's our focus. And I think when you have a limited number of dollars you're going to deploy in any given year, particularly like this year, gives us the luxury of being very selective about what we want to do and where we want to do it and how we want to do it.

Our next question comes from Chris Murray from ATB Capital Markets.

Maybe going back to the Environmental Services reclass. Just a couple of questions on this. First of all, I guess, it moved in aggregate, the margin on ES by about 90 basis points. So a couple of questions on this. First of all, what actually did move between segments? And is this more of a financial thing or an operating thing? The other question is, down the road, when you think about how you're operating the businesses, is ES going to continue to operate part of kind of a regional approach or is it separate management teams, things like that? Just wondering, just as we think about this reclass, how the business is organized on a go-forward basis.

Yes, Chris, it's Luke speaking. We did put an appendix in the deck. I think it's on Page 17 of the deck, showing the details of the reclass. But really, what it is, if you go back, we bought a business called Sprint Waste Services, I believe, was in 2022 and that business, vertically integrated solid waste collection business, primarily in the Houston market, also had some environmental services type work and you think about just the refineries and the activity that happened down in that geography. Originally, we had this recorded in all Solid Waste. But in reality, the plant services type component of it very much fits within what we do with Environmental Services. So the reclass is primarily about taking that business line and putting it into our environmental services, just to be more consistent with that work that we do elsewhere. We took the opportunity. There was a few other similar instances from acquisitions that have been completed and solid that had some ancillary services to move those over as well. But it really was the Sprint and Houston, the majority of that. The driving was operationally, I mean, we run the business with what makes sense in the field and our Environmental Services management team and professionals are best suited to do that work and we wanted to put that where we think we have the best opportunity and it's with that team. The business is regionally run just like our Solid Waste business. Ed Glavina, who runs it as a whole has individual area VP. They're responsible for each of their respective markets and we don't see that changing. That's the structure that's worked very well for us in solid waste and we're going to continue to employ it in environmental services and execute the same playbook of giving them the sort of freedom and capability to run their respective markets as we do believe waste, whether it's environmental services or solid, is a regionally focused business and continue to use the corporate function to support them in every way that we can. They are highly successful in solid and we expect for continued success in Environmental Services.

The other question I had for you is something about, you talked a little bit about this with your 2024 outlook is about looking to improve turnover and health and safety metrics. Can you give us some color about where you're sitting today, feels like employee turnover should be settling down. But when you think about longer-term goals on both those metrics, where do you want to get to? I mean, obviously, probably zero injury zero incidents would be the target. But where are you today and where do you think you need to go? And what's involved in getting there?

Well, I mean, from a turnover perspective -- from a turnover perspective, I think we want to be in a place where you're sort of in the high teens, right? I think that's where we've sat for a long period of time and I think that's where we generally want to go today, that low 20s but materially down from the peak which was high 20s, approaching 30 in sort of some markets. I think from where we sort of sit today, that makes us feel very good about where that trajectory is going and where that's sort of trending. And obviously, from a PR [ph], I think where we're sitting, we will sort of want to be in the two’s [ph]. And I think this year was the best year we've had and we moved to a place in 2020 with roughly sort of 4.4 to just over sort of 3 this year. So we think we're going to generally move that to sort of mid-two’s in that sort of best-in-class and sort of world class for our industry. So again, we're almost there, a little bit of work to do but we feel really good about where that's going.

Our next question comes from John Mazzoni from Wells Fargo.

Maybe just a quick one on the solid waste volumes. Obviously, the intentional shedding color was very helpful. But could you just frame the kind of delay as well as the lag impacts and how we should think about these contracts rolling through? Are they going to be kind of an item in the next few years as well as '24 or are there any other kind of clips or timing items we should be aware of?

Hello, John, it's Luke speaking here. So as we articulated through 2023, I think the lion's share of the effort is sort of behind us for what was easily actionable. Now you raised a great point that some of the contracts are not at our ability to get out of as and when we want. And so you have to wait until the anniversary. So Patrick had alluded to Southeast Michigan being a pocket where we see some of that opportunity coming off as those contracts reset. And certainly, there's other pockets throughout our book as well. So we're going to continue to evaluate. I do think you've seen the majority of it with our existing book of business. You could have another sort of 100, 125 basis points over the next '24, '25 additionally. But certainly, the wholesale exiting of our sort of noncore offerings, we think sort of behind us and it's probably now around the edges a little bit more.

Our final question comes from James Schumm from TD Cowen.

My call dropped earlier, so apologies if you already covered this. But can you update us on your truck deliveries given the supply chain challenges?

Yes. I mean I think where we -- it's certainly getting better. We received sort of last year 70% of what we wanted and we think this year that will be closer to 90%. And it would be 100% if we didn't have to augment some trucks in for -- we've had to switch for new residential contract wins, et cetera but certainly getting better. And we think by 2025, we'll be back to exactly where we ended pre-pandemic.

Okay, great. Thanks. All my other questions have been answered. Thank you.

Thank you. Well, thank you everyone for joining the call. We look forward to speaking to you after Q1. Thank you for joining.

That concludes today's GFL Environmental fourth quarter 2023 earnings call. You may now disconnect your lines.