Tom Taylor
Analyst · Credit Suisse. Please proceed with your question
Thank you, Wayne, and thanks, everyone, for joining us on our third quarter 2019 earnings conference call. On today's call, I will discuss the highlights of our third quarter results as well as the progress we are making on each of our strategic growth initiatives. Trevor will then review our third quarter financial performance and updated outlook in more detail and then we will open the call for your questions. We are pleased with our third quarter 2019 results as total sales increased 19.5% to a record $521.1 million from $435.9 million last year despite an estimated 70 basis point headwind to our comparable store sales caused by Hurricane Dorian. As we anticipated, our third quarter comparable store sales growth accelerated from the first half of 2019 to 4.6% from 3.1% and was in line with our expectations of 4% to 5.5% growth. Excluding Houston, our comparable store sales increased 6% from last year. We are pleased with our third quarter sales growth of 19.5%, considering third quarter U.S. hard-surface flooring square foot sales could have increased only 1.3% from last year according to Catalina Research. Moving on to earnings. We reported third quarter 2019 GAAP diluted earnings per share of $0.39, a 56% increase from $0.25 in the third quarter of 2018. Our adjusted third quarter 2019 diluted earnings per share increased 12.5% to $0.27 from $0.24 in the third quarter of 2018 and was above the high end of our expectations of $0.25 to $0.26. Let me now discuss some of the drivers of our third quarter 2019 sales and earnings growth and how we see the remainder of the year. As a reminder, the core pillars that we focus on to achieve our long-term sales and earnings growth targets are, one, opening large warehouse stores in new and existing markets at a 20% annual rate; two, growing our comparable store sales mid to high single digit; three, investing in our Pro customer; and four, expanding our connected customer experience. I will now touch on the progress we are making on each of these growth initiatives. First, opening new large warehouse stores. We opened seven new warehouse stores in the third quarter of 2019, bringing the year-to-date total of warehouse stores that we operate to 113 stores, up 18.9% from 95 warehouse stores last year. In the third quarter, we opened three new warehouse stores in July including new stores in St. Louis, Missouri; Golden, Colorado and El Paso, Texas. In August, we opened a new store in Pineville, North Carolina; and in September we opened three new warehouse stores in Moreno Valley, California; Wichita, Kansas and Ervin Park, Illinois. As we look to the fourth quarter of 2019, we expect to open seven new stores of which four new stores opened in October; Columbus, Ohio; North Charleston, South Carolina; Shelby Township, Michigan and Humble, Texas. We expect to finish the year by opening three new stores in November including two new stores in California and a new store in Tolleson, Arizona. Through September, we have successfully opened 13 new warehouse stores and are on plan to open 20 new stores in 2019. This will be our seventh conservative year of 20% average annual unit growth. We remain particularly pleased with our 2019 class of new stores. This class of stores is on track to be our best class of new stores from a first year sales perspective. This is a direct result of our continuing efforts to open more inspirational and engaging stores, our unique localized assortment strategies, our growing brand awareness and the benefits of scale from opening stores in existing markets. Among our 2019 class of new stores, 60% will be opened in existing markets in 2019 compared to 35% in 2018. Beyond 2019, we remain excited about the strong pipeline of new stores that we have lined up, which will allow us to sustain 20% unit growth for the foreseeable future. We expect as we grow our store base that our brand awareness will continue to grow. To that end, we have seen significant increase in our consumer brand awareness in 2019 increasing 7 points to 64% from 57% last year including a 3 point increase in unaided brand awareness to 13% according to a third-party study. Our research tells us that if we can get customers to shop our brand in-store or online before making a purchase decision, they buy from us 77% of the time. Building brand awareness is an important part of growing our market share as we have strategies that will convert those aware of Floor & Decor into shoppers and in turn into purchasers. After we convert them into purchasers, we want them to become loyal and be brand advocates. Moving on to our second pillar of growth comparable store sales. Our third quarter comparable store sales growth of 4.6% was at the midpoint of our guidance of 4% to 5.5% growth as Hurricane Dorian slowed traffic into our Florida stores late in the quarter, which as we mentioned was an estimated drag of about 70 basis points to our comparable store sales. The increase in our third quarter comparable store sales was largely driven by 2.8% growth in our comparable store average ticket and a 1.8% growth in our comparable customer transactions. On a two-year stack basis our third quarter comparable store average ticket grew 1.4% which was equal to the second quarter's two-year stack growth. We were pleased to see the sequential acceleration in our third quarter two-year stack growth rate in transactions to 14.5% from 13.1% in the second quarter of 2019. Turning to our sales performance within our merchandising categories. Consistent with prior quarters, our strongest sales growth continues to come from our laminate and rigid core luxury vinyl plank category where we have an industry-leading assortment. Third quarter sales in the category increased 38.7% to $116 million and accounted for 22% of our sales up 300 basis points from 19% last year. Our strategies to accelerate growth in installation materials continue to deliver strong results. Third quarter sales increased 27.1% and are up 27.5% year-to-date. The sales penetration in the category is up about 100 basis points to 17% from 16% last year. As I look at our tile business we're making progress as our sales in the third quarter grew at a faster rate than the second quarter, but we are still working through some product transitions as a result of moving sourcing away from China which we'll cover shortly. We believe our strategies to bring trend and innovation like our Maximo in tile is a contributing factor to the improvement. Across all merchandising categories we continue to see the strongest growth at the better and best price points. We continue to build on the successful strategies to drive incremental growth by adding adjacent merchandising categories. For example, we now have bathroom vanities in 32 stores and expect them to be in all new stores in 2020. We are pleased with the early results and we'll continue to build out our assortments and delivery options. While we'll always be a hard-surface flooring retailer, our adjacent merchandise programs are currently small in isolation, they represent incremental, scalable adjacent growth opportunities and help us meet the demand we see from our professional and do-it-yourself customers. We are also continuing to build on our design services and are seeing significant traction. It's exciting to see the number of appointments exceeded 100,000 through the third quarter of 2019, which is almost double over the same period last year. To further build on this growth, customers now can setup design appointments on their mobile devices. We expect to build on our conversion as our CRM systems will take us from mostly a manual follow-up process to one that is driven by task prompts to ensure there's timely follow up. As we have discussed in prior quarters, when the designer is involved with a customer, our average transaction size can be three to four times greater than our company average. Expanding to the connected customer experience is our third pillar of growth. We continue to see robust growth from our connected customer strategies. Our third quarter e-commerce sales increased 54% and accounted for 10.2% of our tendered sales, up about 225 basis points from last year on the back of double-digit growth in traffic. Out of our strategy, the drive growth comes from adding new online tools that make the customer purchase journey less intimidating. In the third quarter, we added measurement calculators for square footage, mortar, sealant and moldings making it easier to determine the materials needed for the flooring project. Our main product landing page was also modified to reflect these additions. To build on this, we expect to add a room visualizer in the fourth quarter of 2019, which will be personalized by room experience and integrated with our shopping cart to tender a project online. Our fourth pillar of growth comes from investing holistically in our professional customers. As we have discussed in the past, investing in our Pro customers to drive loyalty and brand advocacy is a strategic priority of ours, as we look to increase our share of wallet with our existing Pros as well as engage with Pros who do not currently shop with us. Important enablers to grow our market share include our PRO Premier point-based rewards program, our Pro partner services and our PRO App. Let me speak to how each of these are contributing to growth. First, our PRO Premier Rewards program, which launched in the third quarter of last year continued to grow enrollment. On average, you see a meaningfully higher rate of comparable store sales growth in stores that have strong enrollment and we're excited about further driving awareness and enroll. Moving to our Pro partner services program where we have an umbrella of service offering which give our Pro a significant cost savings. In the third quarter, we added Lenovo to our stable of partners bringing the total number of partners to 17. We now believe we have a critical mass of partners, which will enable us to drive further engagement through our programs umbrella of cost savings offered to our Pros by our partners. We continue to be pleased with the growth in the number of Pros that are using our PRO App, which was launched last year. Over the 35,000 Pros have now downloaded this application. As we have discussed in prior quarters, Pros can use the app for receipt tracking, order details, SKU search, inventory lookup, quote build, order function and UPC scan and tender purchase. We expect usage to grow as we continue to build out our awareness features and functionality including schedule, pickup and Pro check-in. Through our PRO Premier Rewards program, our PRO App and our Pro partners, we are gathering critical information that is being integrated into our CRM database to deliver better personalization. Collectively, these are examples of how we continue to add capabilities that enable us to drive engagement, customer satisfaction and wallet market share among certain segments of the Pro market. Separately, we continued to build out our outside commercial sales infrastructure in the third quarter. As we discussed in the second quarter earnings call, these regional account managers are outside our stores and focus on larger job sizes and like commercial projects that our store teams are not adequately able to serve. While our commercial sales remain small in isolation relative to our total sales, the segment sales growth continues to far exceed our total sales growth. Now let me turn my comments to how we are thinking about the macroeconomic and geopolitical factors that affect our industry and the company. Let me start by saying that we remain very pleased with our merchandised -- merchandising and supply chain teams' efforts to mitigate the impact of tariffs on our product costs. As a reminder, about half of the products we sell were imported from China in 2018. We are fortunate that we have a very flexible global supply chain and an experienced merchandising and supply chain organizations that have allowed us to quickly diversify our countries of origin. We continue to expect the percentage of products that we sell that are outsourced from China to decline to the mid-30s by the end of 2019 and to be less than 20% over time. Moving on to the potential impact of countervailing and antidumping duties imposed on ceramic tiles, tile, wall and tile deco that are sourced from China. As explained by our 10-Q, in the September 2019, the Department of Commerce reached a preliminary determination that imports from China were subsidized and imposed preliminary duty rate of 103.8%. The Department of Commerce is expected to reach its preliminary determination as to the level of antidumping, if any, in early November 2019. Once the Department of Commerce has reached its preliminary determinations, it will instruct the U.S. Customs and Border Protection to require cash deposits based on these preliminary rates. These determinations are preliminary only and are subject to revision or rescission either by the Department of Commerce's final determinations expected in March of 2020 or in the U.S. International Trade Commission's final determination with respect to injury shortly thereafter. If orders are issued, the final rates will be determined during an administrative review in approximately two years. While it's too early to determine what the outcome of this investigation will be and what impact, if any, it will have on the company, we have aggressively moved the affected SKUs that are subject to countervailing and antidumping form China to avoid the increased duty costs. Among the macroeconomic metrics that impact our industry and company, namely existing home sales and home price appreciation we, like many others, remain cautiously optimistic that the decline in mortgage interest rates will serve as a catalyst to moderate to persistent year-over-year decline in existing home sales that occurred in 2018 and early 2019. We have been encouraged that existing home sales began to turn the corner in the second quarter of 2019, and are now going year-over-year, albeit modestly. On the other hand, home prices as measured by Case-Shiller have moderated to most single-digit growth from mid single-digit growth. We watch many other housing metrics, but we rely more on our company specific drivers, which we believe will lead to mid-single to high single-digit comparable store sales growth over the long-term. As we think about the remainder of 2019 and beyond, we continue to believe that we will grow our market share in hard-surface flooring through our ongoing innovation strategies and by offering consumers easy, affordable and updated stylish flooring solutions. Before I turn the call over to Trevor, I would just like to close by saying that we believe our third quarter and year-to-date 2019 results continue to validate the strength of our value proposition in the hard-surface flooring industry. I would like to thank all of our associates for their hard work and exceptional service to our customers. I will now turn the call over to Trevor to discuss more of the details of our third quarter results and our updated 2019 outlook.