Thomas Taylor
Analyst · JPMorgan. Please proceed with your question
Thank you, Wayne, and thanks to everyone for joining us on our fourth quarter 2019 earnings conference call. On today’s call, I will discuss some of the highlights of our fourth quarter and full-year 2019 results, as well as the progress we are making on each of our strategic growth initiatives. Trevor will then review our fourth quarter and full-year 2019 financial performance and provide our 2020 sales and earnings outlook and then we’ll open up the call for questions.We are pleased with our fourth quarter fiscal 2019 results, as we delivered comparable store sales growth, adjusted EBITDA and adjusted earnings per share that all exceeded our expectations. Total fourth quarter sales increased 20.7% to a record $527 million from $436.7 million last year. For the full-year, our total sales increased 19.6% from last year to a record $2 billion, which is almost triple our 2015 sales of $784 million.Moving on to earnings. We reported fourth quarter fiscal 2019 GAAP diluted earnings per share of $0.34, a 100% increase from $0.17 in the fourth quarter of 2018. Our fourth quarter adjusted diluted earnings per share increased 30% to $0.26 from $0.20 in the fourth quarter of 2018, exceeding our expectations of $0.20 to $0.21 per share.For the full-year, we reported GAAP diluted earnings per share of $1.44, up 29.7% from $1.11 per share in 2018. Our full-year fiscal 2019 adjusted diluted earnings per share increased 18.6% to $1.15 from $0.97 per share in 2018.We are pleased to be able to report that our full-year adjusted fiscal 2019 earnings per share exceeded our initial 2019 guidance of $1.07 to $1.12, which we think is a great result considering the long-term scalable growth investments that we continue to make over the fiscal year, as well as difficulty presented as we were forced to navigate a challenging trade environment and macroeconomic headwinds in the first-half of 2019.Let me now discuss some of the drivers of our fourth quarter and full-year 2019 sales and earnings growth and how we’re thinking about 2020. As a reminder, the pillars to achieving our long-term sales and earnings growth targets are: one, opening large warehouse stores in new and existing markets; two, growing our comparable store sales; three, expanding our connected customer experience; and four, investing in our Pro and commercial customers. Additionally, we are introducing a fifth pillar investing in free design services.Let me now discuss some of the progress we’re making on each of these strategic growth initiatives. First, opening new large warehouse stores. We opened seven new stores in the fourth quarter of 2019, bringing the total number of warehouse stores that we operate to 120 stores, up 20% from 100 warehouse stores in 2018.We continue to believe that we have a unique store model in the retail industry, as we have been able to successfully grow our store base at a 20% compounded annual growth rate over the last seven years at a time of significantly – significant industry consolidation.As we look to the first quarter of 2020, we expect to open five new warehouse stores, one of which opened January 13 in La Quinta, California: later this month, we’ll open a store in Sacramento, California. The remaining planned store openings are expect to be in the mid to late March.For the full-year, we expect to open 24 new warehouse stores, with 40% of those openings in new markets and 60% in existing markets, which is the same percentage mix that we opened in 2019.Additionally, we expect to open a small 12,000 square foot design studio in Dallas, Texas. The design studio represents a test for us, where we will see an opportunity to increase our market share in densely populated, higher-income areas, where we’re not able to fit a large format store. Our research tells us that these are mostly new untapped customers.Beyond 2020, we remain excited about the strong pipeline of new stores that we have lined up, which we believe will allow us to sustain 20% unit growth over the next several years. With that in mind, I want to thank our real estate, construction, visual merchandising and operating teams for their excellent execution in 2019.Moving on to our second pillar, growing comparable store sales. Our fourth quarter fiscal 2019 comparable store sales grew 5.2%, which was slightly above the top-end of our guidance of 4% to 5% growth.When we exclude the impact of new store cannibalization, we are pleased that our fourth quarter comparable store sales increased in the low double-digit range from last year. This increase in our fourth quarter comparable store sales reflected a good balance between 2.8% growth in comparable store transactions and 2.3% growth in our comparable stores average ticket.We were also pleased to see our comparable stores transaction growth accelerate to 2.8% from 1.8% growth in the third quarter of 2019. For the full-year, our 2019 comparable store sales increased 4% and increased 6.2% when we exclude the Houston markets.Excluding new store cannibalization and the Houston market, our comparable store sales grew in the low double-digit range for fiscal 2019, a very healthy rate and these stores comparable store sales accelerated in the second-half of 2019. The increase in our comparable store sales in fiscal 2019 was driven by 1.9% growth in comparable store transactions and 2.1% growth in comparable stores average tickets.We are pleased with our comparable store sales exit growth rate in the fourth quarter of fiscal 2019 and with the start of fiscal 2020. As Trevor will discuss, we are forecasting stronger annual comparable store sales and total sales growth in 2020, when compared to 2019.Turning to our sales performance within some of our merchandising categories for the fourth quarter. Among our six merchandising categories, four experienced comparable store sales growth in the fourth quarter of 2019. Consistent with prior quarters, our strongest total and comparable store sales growth continues to come from our laminate and rigid core luxury vinyl plank category, where we have an industry-leading assortment.Fourth quarter total sales in the category increased 36.7% to $120.4 million and accounted for 22.8% of our sales, up 260 basis points from 20.2% last year. To build on this growth, in January, we launched our new exclusive new core performance flooring, which we believe is the most durable scratch, dent and pet-proof resistant rigid core vinyl flooring in the market.New core performance is at our best price point is another example of how we are driving value and sustained growth through our innovation strategies. We are so confident in the product that it comes with a lifetime residential and 15-year commercial warranty.As we discussed throughout 2019, we put a lot of emphasis around growing our installation accessory sales. We implemented a new incremental bonus program for our store associates, laid out the department in a more logical fashion, brought a new compelling products and focused on training, all of which paid off in 2019.The category was our second best comping category for the year and fourth quarter. We estimate this is an area where we are underpenetrated relative to the market and believe that as a one-stop destination for hard-surface flooring, we can make further enhancements to increase our market share.Moving on to decorative accessories, where we experienced a marked acceleration in our fourth quarter sales from the third quarter of 2019. Total sales grew 25.5% to $101.5 million and accounted for 19.3% of sales, up 80 basis points from last year. The category is benefiting from the successful execution of our 2019 merchandise reset, which included new trend forward stock keeping unit that customers expect from us. We expect to build on this growth in 2020, as we add additional trend forward stock keeping unit.Fourth quarter comparable store sales in our wood and tile categories were below last year. As we discussed in our third quarter 2019 earnings conference call, we are working through some near-term product transition challenges in tile, our largest category, as we diversify our countries of origin.This transition has led to some near-term merchandising out of stocks in this important category, which we are correcting. We expect our merchandise in-stock rates to return to normal over the next several months. In wood, we will be updating our assortments to be more trend forward and will further improve our job lot in-stock positions, which we believe will improve our performance.We are continuing to build on our successful strategies to drive incremental growth by adding adjacent merchandising categories in store and online. This includes vanities and vanity tops, bath accessories, custom countertops, sinks and shower doors. For example, we now have bathroom vanities in 32 stores, or 27% of the store base at year-end. We expect them to be in all stores in 2020.We are pleased with the early results and will continue to build out our trend forward assortments with exclusive styles and delivery options. While we will always be a hard-surface flooring retailer and our adjacent merchandise programs are currently small and isolation, they represent incremental, scalable adjacent growth opportunities and help us meet the demand we see from our Pro and DIY customers. Across all merchandising categories, we continue to see the strongest growth at the better and best price points and are pleased with our merchandise margin.Expanding the connected customer experience is our third pillar of growth. We continue to see robust growth in both traffic and conversion from our successful connected customer strategies. In the fourth quarter, our e-commerce sales accelerated to 66% growth from 54% growth in the third quarter of 2019. As a result, our e-commerce sales accounted for 11.4% of our fourth quarter sales, up 310 basis points from 8.3% last year.For the full-year, our e-commerce sales increased 61.2% and accounted for 10.1% of our sales, up 250 basis points from 7.6% in 2018. We believe that our growth in e-commerce sales is the direct result of strategies we have implemented to inspire and educate through our website.We have also aligned the sales process with our stores, so that we can make the consumer purchase journey simpler, more streamlined and more engaging, while removing friction from the purchase process.A few recent enhancements include, adding measurement calculators for square footage, mortar, sealant and moldings, making it easier to determine the materials needed for a flooring project; a room visualizer, which is personalized by room experience and integrated with our shopping cart to a tender project online. While it’s too early to measure the visualizers’ potential impact, we’re excited about how it will enable us to customize content and product and we believe it’s best in the end.In 2020, we intend to build on these strategies to make further performance improvements to our website and further harness data to determine where the customer is in the purchase decision. That said, our stores remain key to executing our e-commerce strategy as we continue to see approximately 85% of our web orders picked up in the store.When combined with our brick and mortar attributes, like unique in-stock products and everyday low prices, large visually appealing stores, free design services and knowledgeable sales associates to help, we believe our overall brand experience is hard to match. This is validated by our 2019 market research, which shows 77% of consumers who shop Floor & Decor ultimately purchase from us.Our fourth pillar of growth comes from investing holistically in our Pro and commercial customers. As we have discussed in the past, investing in our Pro customers to drive loyalty and brand advocacy, the strategic priority of ours as we look to increase our share of wallet with our existing Pros, as well as engage with Pros that do not currently shop with us.It all starts with the local store that serves our Pros and is enhanced with important enablers, which include our PRO Premier point-based rewards program, our Pro partner services and our PRO App. We build on these offerings with the launch of our PRO private label credit card in 2020. Collectively, all of our programs are important touch points with our Pros that will enable us to drive personalized engagement through our CRM platform in 2020 and beyond.We are also making important investments in our commercial team, where our market share is still very minor, but growing nicely. Let me speak to how each of these are contributing to growth. First, our PRO Premier Rewards program, which launched company-wide in the third quarter of 2018, continue to experience robust growth. We had exceptional enrollment growth in 2019 and saw strong year-over-year growth in average earned and redeem points. Our PRO Premier members say, they spend an average of 10% more after signing up with the program.To add further context, the average Pro Premier Rewards member spent three times more than a non-member. So we will continue to build on the program’s growth by increasing awareness of its benefits and driving engagement in 2020. We continue to be pleased with the growth and the number of Pros that are using our PRO App, which was launched in 2018.We recently launched a schedule, pickup, check-in feature on the app that could be one of the most utilized features of the app. We had over 40,000 Pros download the PRO App in 2019 and we expect app usage to continue to grow, as we continue to build out our awareness, features and functionality.We are leveraging our CRM investments in Pro across all customers and have obtained a wealth of data about our customers, such as average spend, length of time between shopping visits, when and how customers buy installation accessories and much more for both DIY and Pro customers.We can now place, both Pro and DIY customers in decile, we better understand their spend, identify opportunities, as well as focus on our best customers and find lost customers to see if we can get them back. While we are in our infancy with CRM, in the fourth quarter, we ran our first campaign to drive higher Pro engagement sales, using incremental points and the results were compelling at a higher ROI.We are just getting started, but are very confident in the intelligence we are gathering, so that we can improve our knowledge of our customers and how to serve them better. Separately, we continue to build out our commercial sales infrastructure with regional account managers, or RAMs. These are professional sales associates that reside outside our stores with the sole focus to sell to commercial clients by leveraging our incredible assortment, supply chain and large stores.We ended 2019 with 13 RAMs and have plans to add about eight more in 2020 in strategic locations. These investments are very accretive, as there is no CapEx or working capital investments and builds off of the store and DC infrastructure already in place. While our commercial sales remain small and isolation relative to our total sales, we were pleased that the segment’s 50% sales growth exceeded our internal plan and continues to far exceed our total sales growth.Lastly, we’re calling out separately a new fifth pillar of growth, which is our free design service offering. We are seeing significant traction in several important engagement metrics, including growth in the number of design appointments, growth in average ticket and conversion rates.We are delighted to see that we had almost 150,000 appointments in 2019 and experienced a significant increase in conversion in 2019 when compared with 2018. The improvement is the direct result of growing the number of designers in our stores, while at the same time providing them with the tools, measurement goals and processes they need to be successful.As we have discussed in the past, when our designers involved, our conversion rate is much higher, our average ticket is three to four times greater than the company average, our gross margin rate is higher, and our customer satisfaction scores are higher. We intend to build on this growth by testing in-home design consultation in 2020.I will now turn my comments to how we’re thinking about the macro environment and geopolitical factors that affect our industry and the company. Let me first discuss how we are taking precautionary measures for our associates in China, as they and the country managed through the coronavirus outbreak.First, we asked our associates and our Asia sourcing office to minimize any travel by working from home after they return from the Chinese Lunar New Year. Second, we suspended those who travel to and from China and Southeast Asia in February and March. Finally, we do anticipate that the travel restrictions imposed by the Chinese government and overall concerns about the spread of the virus will likely lead to some production delays.As a result, our Asia sourcing office is regularly following up with all of our suppliers to better understand their production schedules and any potential delays. We believe our inventory receipt flow leaves us in a good position to manage in a near-term slot supply chain disruption. That said, this is a fluid event that we, like many others, are monitoring closely.Moving on to the impacts of tariffs. As many of you know, on November 7, 2019, the U.S. Trade Representative, USTR made a ruling to retroactively exclude certain flooring products imported from China from Section – from the Section 301 Tariffs that were implemented at 10% beginning in September 2018 and increased to 25% in June 2019.In addition, on November 20, 2019, U.S. Customs issued Chapter 99 exclusions for each unique article number identified under the November 7, 2019 USTR ruling. The granted exclusions apply to certain click vinyl and engineered products that we have sold and continue to sell. All these exclusions were granted retroactively, we are entitled to a refund from the U.S. Customs and Border Protection for the applicable Section 301 tariffs previously paid on these goods.While tariff refunds claims are subject to the approval of the U.S. Customs, we currently expect to recover approximately $19.3 million related to the Section 301 tariff payments in 2020. We, like many others, are pleased that the decline in mortgage rate interest rates and continued economic growth has served to reverse the slide and year-over-year existing homes, though, one of the macroeconomic metrics, along with home price appreciation and age of housing stock, that impact our industry.As many of you know, existing home sales began to reverse their year-over-year decline in July of 2019 and were up 10.8% in December of 2019, albeit against a 10.1% decline in December 2018. We have also been encouraged that home prices have continued to show modest appreciation.Finally, the median age of owner-occupied homes is currently 40 years, which supports home improvement spending to repair and improve the aesthetics of homes. So we believe we are entering 2020 with a more favorable economic backdrop when compared to the beginning of 2019.That said, we watch many housing metrics, but rely mostly on our company’s specific growth drivers, which we believe will lead to mid single to high single-digit comparable store sales growth over the long-term.As we think about 2020 and beyond, we continue to believe that we will grow our market share in hard-surface flooring through our ongoing innovation strategies and by offering consumers easy, affordable and updated stylish flooring solutions and services.Before I turn the call over to Trevor, I would like to say how excited we were to announce the promotion of Lisa Laube, President of Floor & Decor. As many of you know, Lisa is a terrific leader, who has been instrumental in the company’s success joining – since joining in early 2012, and her influence can be seen throughout our company.As part of the change, we also announced new multi-year employment agreements with me and our executive leadership team, which further demonstrates our commitment to the company.To support the next chapter of the company’s aggressive long-term growth strategy, we are also further aligning our executive compensation philosophy with our long-term vision and intend to tie more of our executives’ compensation to the achievement of our long-term corporate financial performance objectives, which we expect to discuss in greater detail in our annual proxy statement.Let me close by saying that we believe our fiscal 2019 results continue to validate the strength of our value proposition in the hard-surface flooring industry. I would like to thank all of our associates for their hard work and their exceptional service to our customers.I’ll now turn the call over to Trevor to discuss more of the details of our fourth quarter and full-year fiscal 2019 results and our 2020 sales and earnings growth outlook.