Lee Schram
Analyst · Macquarie. Your line is now open
Thank you, Keith. I will continue my comments with the perspective on what we accomplished overall in 2017, look ahead to 2018 and beyond, including framing our pivot for faster growth strategy and review our key revenue growth area, marketing solutions and other services. I will then highlight progress in each of our three segments, including the prospective on what we plan to accomplish in 2018. Deluxe grew revenue in 2017 for the eighth consecutive year for the first time in 21 years. We saw continued stability in our core check and product businesses and improved our mix of faster growing marketing solutions and other services revenues to over 38% of total annual revenue. We acquired RDM, Digital Pacific and Impact Marketing to expand opportunities in higher growth marketing solutions and other services. In addition to our strong print leadership, we continue to invest in our brand, in digital technology and extending our sales, channel reach and in improving our infrastructure. We ended 2017 with 4.4 million small business customers, of which approximately 33% of them are marketing solutions and other services customers. And we now serve approximately 5,600 financial institutions. Operating cash flow grew for the ninth straight year, allowing us to pay our dividend, repurchase shares, refinance our long-term debt and invest in acquisitions. We recognized that there is still a tremendous amount of work to do, but we made great strides in 2017. Looking ahead to 2018 and beyond, we expect to deliver continued growth in MOS and a ninth consecutive year of revenue growth in 2018. It is important to note that 2018 marks the first time in the history of Deluxe that our revenue is expected to exceed $2 billion. Additionally, 2018 represents the first year of our three-year goal through 2020 to pivot for faster organic growth and moderately more aggressive acquisitive growth. Although we are providing high-level targets for 2020 which frame our three-year strategic goals, we are not providing detailed guidance beyond 2018. While accelerating progress toward our three-year strategic goals and growing EBITDA, there may be an impact to operating income and GAAP EPS, depending on the mix of acquisition growth, including acquisition valuations, performance and synergies and the organic performance of MOS. There is a cost to transform more quickly, so we may experience small near-term GAAP EPS dilution. But expect immediate cash flow and cash EPS accretion. We are committed to pursuing a plan that we believe will enhance shareholder value, while continuing to pivot for faster organic and moderately aggressive acquisitive growth. As highlighted earlier, we expect to deliver approximately 1% organic growth in 2018. And our goal for approximately 3% organic growth in both 2019 and 2020. We are also targeting to increase our overall MOS to total company revenue mix to be approximately 60% by year end 2020. To achieve the 60% MOS mix level, we expect to drive more organic growth and make larger investments, principally in data-driven marketing and treasury management solutions and to optimize web services. In 2018, as indicated on our Q3 2017 earnings call, we are planning to incrementally invest approximately $8 million that we will exclude from adjusted earnings as incurred in technology integrations, primarily in data-driven marketing, treasury management and web services. In addition to this, we are now planning to invest $10 million in data-driven marketing and treasury management in talent, technology and process improvements to accelerate strategic sales, drive more development innovation, including treasury management infrastructure for artificial intelligence and machine learning and process improvements, as well as a one-time bonus for all non-management employees and other employee-related initiatives to ensure we remain competitive in the current war for talent in a tight marketplace. We have worked hard to give us some expected sustained core check runway with all large financial institution contracts now extended through at least 2020. And we have about 25% fewer bank contracts up for renewal in 2018 compared to 2017, plus we have more competitive opportunities coming due. In 2018, in marketing solutions and other services, we expect revenue to be approximately $910 million to $940 million, up from $756 million in 2017, with an expected 20% to 24% growth rate, including 4% to 8% organic growth, with about $95 million in new acquisitions and $45 million in carryover acquisitions, partially offset by $15 million in other non-comparable items. The 4% to 8% organic growth rate is driven by data-driven marketing expected growth of 15% to 25%. And treasury management solutions’ expected growth of 3% to 9%, with all three of the other categories expected to grow low-single digits. If achieved, this performance will translate to a total revenue mix of approximately 45% of revenue or above our stated goal of 40%, and up from 38% in 2017 and 33% and 30% the previous two years. We are excited with our progress here and with a more cooperative economy and even more additional acquisitions as catalyst. We could potentially grow MOS even faster. We estimate that approximately 70% of the MOS revenue is recurring, with some of the MOS categories recurring at a rate closer to 95%. And many MOS products and services we have multi-year customer contracts similar to our FI check contracts, annual maintenance services contracts, recurring monthly fees and long-standing customer relationships. We continue to expect the annual overall EBITDA margin rate or MOS to be moderately below the total company average EBITDA margin rate. Here is an update on our five subcategories framework for marketing solutions and other services. We ended the quarter about $6 million below the top end of our previous expectations, as highlighted by Keith earlier. First, small business marketing solutions finished 2017 at 35% of total MOS revenue and is expected to represent approximately 32% in 2018, with expected growth of approximately 10%. Key 2018 growth initiatives include profitably scaling integrated marketing on-demand solution offers, with a strong focus on the financial advisor and real estate verticals, web-to-print, retail packaging and promotional products. The second category, web services, which includes logo and web design, web hosting, SEM, SEO, e-mail marketing, social and payroll services finished 2017 at 17% of total MOS revenue and is expected to represent approximately 17% in 2018. Key 2018 growth initiatives include focusing on cross-selling and upselling our offers including using our integrated Deluxe Marketing Suite across both customers and channels, and scaling payroll services as well as continuing tuck-in capability acquisitions. The third category, data-driven marketing solutions, finished 2017 at 20% of total MOS revenue and is expected to represent approximately 22% in 2018. Key focus areas for growth in this category includes scaling direct marketing analytic print services, Datamyx and FMCG. The fourth category, treasury management solutions, finished 2017 at 14% of total MOS revenue and is expected to represent approximately 19% in 2018. The fifth category, fraud security risk management and other operational services finished 2017 at 14% of total MOS revenue and are expected to represent approximately 10% in 2018. Key focus areas in this category in addition to our standard fraud and security offerings include scaling eChecks, profitability, Deluxe Rewards and SwitchAgent. Now shifting to our segments, in Small Business Services, we continue to have two strategic focus areas: Payments and business solutions and web services. Overall for SBS in Q4, as expected, we do not see any notable improvements as the economic climate for small businesses remains sluggish and revenue grew just over 1%. As highlighted earlier, forms and accessories were slightly below the high end of our expectations. Our online dealer and major accounts channels grew revenue over the prior year. We also saw growth in small business marketing solutions and web and payroll services. The NFIB small business optimism index declined slightly from 105 in the first quarter to 104 in the second quarter to 103 in the third quarter and closed out the year at 105. Clearly, there remains strong optimism for the economy with small businesses still signaling that they expect better market conditions, and therefore, increased business activity and capital spending. Small business owners overall remain more optimistic right now. However, they want more proof that positive changes will be implemented. Small business hirings slowed even with some improvement in the economy and the lending index is up, expanding significantly at the end of 2017. As for tax reform, a competitor in the payroll services areas recently surveyed small businesses that have under 50 employees, and found that around 50% expect to benefit from the tax reform, with around 80% of the survey respondents indicating they would invest to savings, while two-third said they will use the savings to increase the wages they are paying. Clearly, in summary, if this more optimistic trend continues, this bodes well for us, and we have increased our SBS revenue growth from 2017 to 2018 now being 4% to 5%. So we expect a more favorable economic environment for small businesses in 2018. Now to our two focus areas, starting with payments and business solutions. We are focused on core check retention and acquisition and developing incremental retail customer acquisition channels. We ended the fourth quarter in line with our expectations for checks. We are also focused on profitably scaling integrated marketing on-demand solution offers with the largest opportunity in major account verticals with the stronger focus on the real estate and financial advisory verticals. Fourth quarter revenue was lower-than-expected at the high end of our previous outlook, driven by shortfalls in major accounts and distributors. Finally, we are focused on scaling eChecks and eDeposits. Our focus on eChecks continues to be in building out opportunities with financial institutions, medical and insurance payment providers, accounting services and software providers and other document management and payment solutions companies. Our second focus area is web services, with a focus on digital marketing services through improved customer experience and cross-sell, including use of our integrated Deluxe Marketing Suite across all customers and channels, while continuing to build out partnership and acquisition web services opportunities. In Q4, we also saw a continued strong cross-sell ramp in logo customers who became web design customers as well with all marketing services offers now being fulfilled through our Deluxe Marketing Suite. In operating services, we are focused on scaling payroll services and continuing to evaluate other operational annuity growth solutions. In Q4, Payce Payroll revenue was in line with our expectations. Finally, we are focused on continuing to accelerate our brand awareness transformation with a clear linkage to marketing and revenue-generating capabilities. In 2018, we are continuing our Small Business Revolution, Main Street town makeover. This year’s towns will be selected by the public from among five final cities. We will be doing a web series, as well as helping small businesses with marketing makeovers. We will be linking Small Business Revolution data work to our resource center and then to deluxe.com as we start to focus on driving revenue-generating capabilities. In Financial Services, we have two strategic focus areas for 2018. First, retail banking, which includes checks and data-driven marketing solutions. In the fourth quarter, we saw the decline rate of checks perform as expected at about 6%, which translated to the year being a little over 5%. Our retention rates remain strong on deals pending in the current quarter. We simplified our processes and took complexity out of the business, while reducing our cost and expense structure. For 2018, we expect check units to decline approximately 7%. We understand it is important for us to maintain low decline rates but given the size of the FS checks business now and the growth in MOS, every 1% in FS checks now only has about a $2 million annualized impact on revenue. We also implemented a very small price increase at the start of this year. Today, we are providing at least one of our key FS solutions to 95 of the top 100 U.S. banks. The market for data-driven marketing spend is expected to grow 9% with digital marketing spend by financial institutions expected to grow on a compound annual growth basis close to 13% through 2020. We are focused here on selectively sourcing value-add data, leveraging it with smart analytics, purpose built solutions to target specific customer segments for specific product offerings with multichannel capability. Think of it as just the right amount of data and analytics to be a difference maker for our customers. We believe there is no marketing solutions provider bringing this deep and sole focus to the Financial Services market right now. Data-driven marketing solutions were below our expectations at the high end of our range, as noted earlier. We had two notable wins in the fourth quarter with top 100 financial institutions, as well as 36 expansion wins with existing customers, including 13 top 100 financial institutions. Our focus in 2018 is on leveraging Datamyx data and analytics, together with marketing services campaign execution to accelerate outsourced campaign targeting and multichannel execution, as well as scaling First Manhattan and leveraging synergistic opportunities with Datamyx, as well as assessing and executing acquisitions that give us more digital, data and CRM capabilities. The second FS strategic focus area is scaling treasury management solutions, with our largest opportunity in managing payment acceptance and risk, irrespective of payment type. Reconciling and matching payments, resolving exceptions and then posting payments to keep receivables current. This receivables management work of automating and outsourcing workflow innovation and solutions for efficiency and effectiveness fits right in our sweet spot. In Q4, treasury management solutions revenue was approximately $29 million, which was in line with our expectations. We had a notable win in the fourth quarter with a top 10 financial institution to provide receivables management services in a SaaS model to their corporate clients, and a top five financial institution renewed a significant sized contract for our Remote Deposit Capture solution. We also introduced advanced receivables management services, utilizing artificial intelligence models to model invoice matching and payment details sent in e-mails and automatically connecting it to electronic payments for straight through processing reconciliation. Our focus in treasury management solutions in 2018 is on profitably scaling revenue and integrating acquisitions already completed, plus assessing and executing acquisitions with the focus on payment and remittance processing and cash applications basis within the treasury management overall ecosystem. We also just launched a strategic treasury advisory service with leading experts in treasury and cash management services to help further drive sales into financial institutions. In Direct Checks, revenue finished right in line with our expectations. We continue to look for opportunities to provide accessories and other check-related products and services to our consumers, as well as work on a number of initiatives to create an integrated best-in-class direct-to-consumer check experience. We continue to see a ramp in revenue enhancement synergies through our call center scripting and upsell capabilities, as well as synergistic cost and expense reductions. In 2018, we expect Direct Checks revenue to decline in the 11% range, driven by continued declines in consumer usage and the lack of carryover or reorders from our decision in prior years to eliminate marketing expenditures that no longer meet our return on investment criteria. We anticipate that marketing solutions and other services revenue, which is primarily fraud and security offers for this segment, to be about 10% of Direct Checks revenue. We expect to reduce our manufacturing costs and SG&A in this segment and continue to deliver operating margins in the low 30% range while generating strong operating cash flow. We have made tremendous progress in transforming Deluxe. In entering 2018, we believe we can pivot for even faster organic revenue growth and additional revenue growth from a moderately more aggressive acquisition focus. There are signals the economy may be strengthening, but we remain prudently cautious in our expectations for a stronger economy. And we’ll continue to monitor when and where businesses invest benefits from the tax cut and Job Act. We firmly believe now is the time to increase investments in people, technology, processes, products and services to accelerate sustainable revenue growth, while improving profitability and operating cash flow. We have developed a strong MOS platform for long-term growth, with high recurring revenue streams and strong adjusted EBITDA margins as we continue to transform Deluxe to more of a growth services provider from primarily a check printer, thereby changing our product mix and resulting stock price multiple. Before I open up the call for questions, I would like to take this opportunity to thank all Deluxe employees for their hard work, dedication and simply outstanding performance in 2017. Thank you, Deluxers. Let’s get off to our great start in 2018 as we aim for nine consecutive years of profitable revenue growth. Now Glenda, Keith, Ed and I will open up the call for questions.