Lee Schram
Analyst · Macquarie
Thank you, Keith. I'll continue my comments with a quick reminder of our strategic focus areas, an update on our MOS revenue and then highlight progress in each of our 3 segments using our 4 strategic focus areas for a perspective on how we progressed in the second quarter and then what we expect to accomplish during the balance of 2017. In 2017, our primary focus continues to be profitable revenue growth for an eighth consecutive year and increasing the mix of marketing solutions and other services revenue. We continue to focus on 4 strategic areas for 2017, including 2 each for Financial Services and Small Business Services that we will provide regular updates through the balance of 2017. I will review each of the 4 focus areas in a few minutes during the segment updates. Here is an update on our 5 subcategories framework for marketing solutions and other services. We ended the quarter about $4 million better than the top-end of our previous expectations, driven primarily by strength in small business marketing solutions. We continue to provide a directional annual EBITDA margin profile in total and for each of the 5 MOS categories and an annual recurring revenue perspective. Note that we want to be cautious given the extremely competitive landscape in not providing a more precise EBITDA margin profile, but we want investors to understand that as our MOS business approaches 40% of total revenue, our MOS EBITDA margins are also now approaching our overall company average. We estimate that approximately 70% of the MOS revenue is recurring with some of the MOS categories recurring at a rate closer to 95%. In many MOS products and services, we have multiyear customer contracts similar to our FI check contracts, annual maintenance services contracts, recurring monthly fees and long-standing customer relationships. Also note that we expect MOS to total company revenue to be approximately 38% this year, including over 16% of total company revenue in the even higher multiple fintech space. First, small business marketing solutions are expected to represent approximately 35% in 2017 with an expected growth of approximately 7% to 8% and EBITDA margins well below our overall average. Key 2017 growth initiatives include profitably scaling integrated marketing on-demand solution offers, web to print, retail packaging and promotional products. As mentioned earlier, Q2 revenue was better than our expectations. The second category, web services which includes logo and web design, web hosting, SEM, SEO, e-mail marketing, social and payroll services is expected to represent approximately 18% in 2017 with expected growth rates of 15% to 18% and EBITDA margins moderately below our overall average. Key 2017 growth initiatives includes scaling our integrated Deluxe Marketing Suite across our customers and channels and scaling web and payroll services all is continuing tuck-in capability acquisitions. Q2 revenue met our expectations. On July 4, we closed an acquisition of Digital Pacific for approximately $41 million. Digital Pacific is an Australian-based web hosting company which further expands our web hosting services capabilities. And we expect it to deliver approximately $9 million of revenue this year, bringing the total acquisition revenue for the year included in our outlook to approximately $30 million. Moving on to the third MOS category, data-driven marketing solutions is expected to represent approximately 19% in 2017 with expected triple digits growth rates and expected EBITDA margin slightly above the overall average. Key focus areas for growth in this category includes scaling direct marketing analytic print services, Datamyx and FMCG. Q2 revenue met our expectations. We closed 2 new wins with top 100 financial institutions in the second quarter and also over 20 expansion deals with existing clients. The increase in our outlook range was primarily driven by direct marketing analytic print services. The fourth category, treasury management solutions, is expected to represent approximately 15% in 2017 with an expected 19% to 21% growth rates and expected EBITDA margins slightly below our overall average. Q2 revenue met our expectations. We had 2 notable wins in the second quarter; one, with a large financial institution that will be moving from an on premise solution to an outsourced Saas solution at nearly 4 times the value of an on-premise solution. Another large financial institution is moving from on on-premise lockbox solution to a full outsourcing solution. We also want our first RDM mobile SaaS-based Remote Deposit Capture solution in the second quarter. The decrease in our outlook range was driven by some lengthening of sales and contracting cycles as FIs are spending more time assessing on-premise to full outsourcing as well as we have seen some shift from on-premise onetime license revenue to more recurring outsource revenue models which are preferred but in the short term, it can lead to less revenue. The fifth category, fraud, security, risk management and operational services is expected to represent approximately 14% in 2017 with expected declines of around 11% driven by Deluxe Rewards revenue reduction as highlighted earlier and EBITDA margins well above our overall leverage. Key focus areas in this category, in addition to our standard fraud and security offerings, include scaling profitability, strategic sourcing, eChecks, Deluxe Rewards and SwitchAgent. Q2 revenue met our expectations. We expect marketing solutions and other services revenue to be approximately $750 million to $760 million in 2017, up from $617 million in 2016 with an expected 22% to 23% growth rate. If achieved, this performance will translate to a total revenue mix of 38% of revenue and up from 33% in 2016 and 30% and 26% to previous 2 years. We continue to target increasing marketing solutions and other services as a percent of total company revenue to approximately 40% in 2018 with checks expected to represent approximately 40% of revenue and forms and accessories expected to represent approximately 20% of revenue. Now shifting to our segments. In Small Business Services, as expected, we did not see any notable improvements as the economic climate for small businesses remained sluggish in spite of improved optimism. However, revenue grew 5%. Checks were slightly better than our expectations while forms and accessories were below our expectations. Average order value and conversion rates increased. Our online, major accounts and Canada channels grew revenue over the prior year. We also saw growth in small business marketing solutions and web services. We continue to closely monitor the small business market. Optimism indices that increased dramatically in December closing at 1 06 and that remained high through the first quarter, finishing at 1 05 in March, remained high through the second quarter, finishing slightly down at 1 04 in June. Clearly, there is a boom in optimism for the economy following the new President. Small businesses are signaling that they expect better market conditions and therefore, increased business activity and capital spending. Sales expectations looking out 3 months soft. So although small business owners are more optimistic right now, they want to start seeing some proof that positive changes will come. Clearly, as this more optimistic trend continues, this bodes well for us. However, in summary, although current optimism indices indicate accelerated growing optimism for small-business owners, it is important we see more sustainable trends and then the results manifest in the small business marketplace. For Small Business Services, our 2 focus areas are payments and marketing solutions and web services. First, for payments and marketing solutions, we're focused on core check retention and acquisition and developing incremental retail customer acquisition channels. We again ended the second quarter slightly better than our expectations for checks. We also made progress in profitably scaling integrated marketing on-demand solution offers with the second quarter revenue better than our expectations as I mentioned. In addition, on top of the 2 new wins we mentioned on the first quarter earnings call, we closed 2 more marketing solutions opportunities in the second quarter, one with a large insurance company and the other with a large financial services company. Revenue here will roll out and ramp over the second half of the year. Finally, we're focused on scaling eChecks, eDeposit and other payment and workflow solutions such as variable check printing and remotely-created checks. For eChecks, we continue to look to build out opportunities with financial institutions, medical and insurance payment processors, accounting services and software providers and other document management and payment solution companies. The opportunity we discussed in the first quarter earnings call with a company in the medical and insurance payment processing space is set to begin a rollout in the second half of 2017. We also reached agreement with a top 100 financial institution that will begin promoting eChecks through a pilot in their branches really this year. And we're in contract talks with another top 100 FI. Our second small business focus area is web services, where we're growing digital marketing services through improved customer experience and cross sell, including the use of our integrated Deluxe Marketing Suite across our customers and channels while continuing to build out partnership and acquisition web services opportunities. In Q2, we also saw a continued cross-sell ramp in logo customers who became web design customers as well, with all marketing services offers now being fulfilled through our Deluxe Marketing Suite. In operating services, we're focused on scaling payroll services and continuing to evaluate early-in business and other operational annuity growth solutions. In Q2, Payce Payroll revenue and profitability was roughly in line with our expectations. Finally, we're focused on continuing to accelerate our brand awareness transformations with a clear linkage to marketing and revenue-generating capabilities. In 2017, we're continuing our small business revolution focus and partnership with Robert Herjavec from Shark Tank as well as our Main Street town makeover. In Q2, we've spent considerable time and captured all of the marketing makeover work in Bristol Borough, Pennsylvania where the web series that will begin in late September. We also continued to integrate the experience between the smallbusinessrevolution.org to our resource center and then to Deluxe.com as we start to focus on driving revenue-generating capabilities. In Financial Services, we have 2 strategic focus areas for 2017. First, retail banking which includes checks and data-driven marketing solutions. In the second quarter, we saw the rate of decline checks performed a little bit better than we expected at a little over 4%. For 2017, we now expect check units to decline about 5%. Declining at a faster rate as the year progresses. And overall, slightly higher than 2016 decline rates. We understand it is important for us to maintain low decline rates, but given the size of the FS checks business now and the growth in MOS, every 1% decline in FS checks now only has about a $2 million annualized impact on revenue. Our retention rates remain strong on deals pending in the current quarter. We simplified our processes and took complexity out of the business while reducing our costs and expense structure. We have now extended all our large contracts to at least the end of 2017 and we're running at a little better pace than the second quarter of 2016 on renewing bank contracts and we have more competitive opportunities coming up. We also implemented a small price increase as a reminder at the start of this year. Today, we're providing at least one of our key FS solutions to 95 of the top 100 U.S. banks. The market for data-driven marketing spend is expected to grow 9% with digital marketing spend by financial institutions expected to grow on a CAGR basis close to 13% through 2020. We're focused here on selectively sourcing value-add data, leveraging it with smart analytics purpose-built solutions to target specific customer segments for specific product offerings with multichannel capability. Think of it as just the right amount of data and analytics to be a difference-maker for our customers. We believe there is no other marketing services provider bringing this deep and sole focus to the Financial Services market right now. Again, data-driven marketing solutions performed well in the quarter, meeting our expectations. Our focus for 2017 is on leveraging both Datamyx data and analytics, together with marketing services campaign execution to accelerate outsourced campaign targeting and multichannel execution as well as scaling FMCG and leveraging synergistic opportunities with Datamyx. With the addition of FMCG, we're very excited about the data-driven marketing solution space and continued prospects to grow revenue. The second FS strategic focus area is commercial banking and includes scaling treasury management solutions. In treasury management solutions, our largest opportunity is in managing payment acceptance and risk irrespective of payment type, reconciling and matching payments, resolving exceptions and then posting payments to keep receivables current. This receivables management work of automating and outsourcing workflow innovation and solutions for efficiency and effectiveness that's right in our sweet spot. Our focus in treasury management solutions in 2017 is on profitably scaling revenue and integrating acquisitions already completed, plus assessing and executing tuck-in acquisitions. For 2017, we expect marketing solutions and other services revenues to be approximately 55% of total FS revenue with the following at the midpoint of the FS revenue range. Data-driven marketing solutions, including Datamyx and FMCG, approximately $144 million; treasury management solutions, including WAUSAU, FISC, DSS and RDM, approximately $111 million; and fraud, security and risk management and operational services approximately $62 million. In Direct Checks, revenue finished right in line with our expectations. We continue to look for opportunities to provide accessories and other check-related products and services to our consumers as well as work on a number of initiatives to create an integrated best-in-class direct-to-consumer check experience. We continue to see a ramp in revenue enhancement synergies through our call center scripting and upsell capabilities as well as synergistic cost and expense reductions. For 2017, we expect Direct Checks revenue to decline in the 9% range, driven by continued declines in consumer usage and a sluggish economy and lower reorders from our earlier decision to eliminate marketing expenditures that no longer met our return on investment criteria. We anticipate that marketing solutions and other services revenue which is primarily fraud and security offers for this segment to be about 10% for Direct Checks revenue. We expect to reduce our manufacturing costs and SG&A in this segment and continue to deliver operating margins in the low to mid-30% range while generating strong operating cash flow. As we exit the second quarter on the heels of a very strong quarterly performance and a continued sluggish economy, we have made tremendous progress in transforming Deluxe but we have many opportunities ahead of us in 2017. We believe we're well positioned in 2017 for our eighth consecutive year of revenue growth. Despite the sluggish economy, our financial discipline has enabled us to invest in people, technology, products, services and our brand in order to position ourselves for sustainable revenue growth while continuing to improve profitability and operating cash flow. Our technologies and sales channels are stronger. Our digital technology services offers are more mature, our infrastructure better and our management talent is deeper and aligned to grow revenue. We have developed a strong MOS platform for long term growth with high recurring revenue streams and improving adjusted EBITDA margins as we continue to transform Deluxe to more of a growth services provider from primarily a check printer, thereby changing our product mix and resulting stock price multiple. Now Vince will open the line up for questions.