Lee Schram
Analyst · Macquarie. You may begin
Thank you, Tarry. I will continue my comments with the perspective on what we accomplished overall in 2015, look ahead to 2016, including framing our eight strategic focus areas for the year and review our key revenue growth area marketing solutions and other services. I will then highlight progress in each of our three segments including a perspective and what we plan to accomplish in 2016. Deluxe grew revenue in 2015 for the sixth consecutive time for the first time since 1996. We saw a continued stability in our core check and business products and product businesses and improved our mix of faster growing marketing solutions and other services revenues to 30% of total annual revenue. We acquired VerifyValid, Jumpline, Datamyx and FISC to expand opportunities in higher growth marketing solutions and other services. We also accelerated our brand transformation and celebrated our 100 year company anniversary. In addition to our strong print leadership we continue to invest in our employment brand, in digital technology and extending our sales channel reach and in our communities. We ended 2015 with 4.5 million small business customers of which approximately 27% of them are marketing solutions and other services customer. And we served approximately 5,100 financial institutions. In shared services infrastructure, we’ve reduced cost and improved the effectiveness of information technology, finance, human resources, real estate and legal functions. Our intense focus on cost reductions has now delivered enterprise wide savings of $600 million since mid-2006. We exited the year with more robust and innovative product and services, solidified processes, a better infrastructure and improved financial results. Our operating cash flow grew for the 7th straight year allowing us to pay our dividend, repurchase shares and invest in acquisitions. We recognize that there is still a tremendous amount of work to do, but we made great strides in 2015. As we enter 2016, our primary focus continues to be profitable revenue growth and increasing the mix of marketing solutions and other services revenues. We are poised for continued growth as we aim for profitable revenue growth in 2016 for a 7th consecutive year. As we briefly introduced on our Q3 earnings calls, we have eight strategic focus areas for 2016, including three for financial services, and five for small business services that we will provide regular updates on throughout the balance of 2016. I will review each of the eight focus areas in a few minutes during the segment updates. From an overall macroeconomic perspective, clearly there are global pressures with challenges in China with energy oil and gas and a strengthening dollar. And not to say we are completely immune from these. But we believe the direct impact on these for us is insignificant. We have developed an incredible execution oriented culture that has operated through various market environments and has delivered strong top and bottom-line growth for the past six years. We had built our business on large size markets and relationships in the small business and financial institutions spaces with broad, robust and growing product offers that we believe sets us up extremely well for 2016 and beyond. As we have continued to grow marketing solutions and other services revenue both organically and through tuck-in strategic acquisitions our revenue mix is significantly diversified now. This has also positioned us to be a solution base provider to our customers. Our solutions allow us to address a broad range of customers’ needs and pinpoints. Further enhances to us as a trusted partner and deeply embeds us in their workflows and ultimately leads to sticky relationships. We expect to increase a broadening and more highly diversified marketing solutions and other services revenue stream to 34% of total revenue mix in 2016 towards our goal of MOS representing 40% of revenue by 2018. Within MOS we also expect over 10% of total company revenue mix to be in the even higher growth multiple FinTech spaces. In summary given this perspective we believe that the market is not fully understanding or valuing the exceptional strength and positioning of Deluxe right now. Here’s an update on our four sub-categories framework for marketing solutions and other services. We ended 2015 at over $532 million in revenue or right about on our expectation with mix in the four sub-categories also right in line with our expectation. First, small business marketing finished 2015 at 39% of total MOS revenue and is expected to represent approximately 40% in 2016 with expected growth of approximately 16% to 20%. Key 2016 growth initiatives include profitably scaling integrated marketing on demand solution offers with the largest opportunity in major account verticals including automotive, financial services, healthcare, hospitality, real estate, service franchises and telcos. We also see strong growth opportunities in retail packaging, promotional products and specifically in distributor, dealer and major accounts channel. The second category web services which includes logo and web design, web hosting SEM, SEO, email marketing and social and payroll services finished 2015 at 21% of total MOS revenue and is expected to represent approximately 18% in 2016 with expected organic growth rates in the low single-digits. Key 2016 growth initiative include scaling web services offers through our just released integrated Deluxe marketing suite across all customers and channels, delivering partnerships and acquisitive opportunities that pull double down on existing capabilities and address gaps within our portfolio. We closed 2015 with approximately 950,000 web hosting customers, which is a 14% increase from 2014. We expect to close 2016 with nearly 1.05 million web hosting customers, an increase of 11% from 2015. The third category, fraud, security, risk management and operational services finished 2015 at 16% of MOS revenue and are expected to represent approximately 14% in 2016, with expected growth in the low single-digits. Key focused growth areas in this category, in addition to our standard fraud and security offerings include performance management by adding Banker’s Dashboard customers including tablet and new credit union offers as well as strategic sourcing new financial institution wins. In addition, we continue to see growth from scaling eChecks with opportunities both within our traditional direct channels as well as from adding eChecks to our distributor, dealer and major account channels to also scaling in many areas where we do not sell paper checks today. Q4 was our best revenue quarter ever for eChecks, and for the full year the eChecks platform process more than $1 billion of payment value to more than 400,000 payees. We continue to progress opportunities with financial institutions, medical and insurance payment processors, accounting services and software providers and other document management and payment solution companies. We are excited to announce that we just closed two new deals. One with an integrated healthcare payment solutions provider and another one with an accounting and financial services outsourcing provider. 20% of all eCheck customers are new customers who have not purchased a paper check from Deluxe in the last six years. Finally, other financial institution services finished 2015 at 24% of MOS revenue and are expected to represent approximately 28% in 2016 with expected double-digit growth rates. Key growth initiatives here include scaling WAUSAU, FISC, Deluxe Rewards and Datamyx. We expect marketing solutions and other services revenues to be approximately $615 million to $630 million in 2016, up from $532 million in 2015, with organic growth in the low double-digits. If achieved, this performance would translate to a total revenue mix of around 34% of revenue, and up from almost 30% in 2015, and 26% and 22% the previous two years. We continue to target increasing marketing solutions and other services as a percent of total company revenue to approximately 40% by 2018, with checks expected to represent approximately 40% of revenue and forms and accessories expected to represent approximately 20% of revenue. Now, shifting to our segments, in small business services in the quarter, as expected, we did not see any notable improvements as the economic climate for small businesses remains sluggish and foreign exchange rates continue to deteriorate. Revenue grew over 3% and was negatively impacted by foreign exchange headwinds, which impacted growth by 1%, checks and forms were slightly below the high end of our expectations and seasonal holiday offers performed about in line with our expectations. Results from targeted customer segmentation in the call center improved and visitors average order value and conversion rates increased. Our online Safeguard distributor, dealer and major accounts channels grew revenue over the prior year. We also saw growth in small business marketing solutions, web and payroll services, while SEM/SEO services declined in line with our earlier decision to exit some unprofitable channels. Again, we ended the quarter with approximately 950,000 web hosting customers. We continue to closely monitor the small business market. Optimism indices were flat in October and then declined in November and closed slightly higher in December, but ended the fourth quarter down. The index is stuck in a below average ride and signals that the economy is basically just the lumping along. The index ended the year below the highest levels reached in this recovery in late 2014. Although the labor market and capital spending continue to reflect some encouraging signs. In summary, current optimism indices indicate a continued sluggish economy. Other than taxes and regulation the good news is that increasing sales continues to be a small business owners’ number one pinpoint and our portfolio is significantly more robust now with many offers to help them here. As the economy recovers with the transformative changes we are making to deliver more services offerings that help small businesses get and keep customers. Deluxe is better positioned as an indispensable partner for growth. For 2016 we have created a four quadrant metrics to frame four of the five strategic focus areas for SBS. First for market your business products, which include small business marketing solutions our focus areas are profitably scaling, integrated marketing on demand solution offers with the largest opportunity in major account verticals including automotive, financial services, healthcare, hospitality, real estate, service franchises and telcos. Second, market your business services, which includes web services offers our focus areas are improving operating income by optimizing product portfolio, channels and operations, delivering partnerships and acquisitive opportunities that both double down on existing capabilities and address gaps within our portfolio and providing our integrated Deluxe marketing suite across all customers and channels. Third, for operate your business products which includes checks, warrants and accessories our primary focus is on driving customer acquisition and retention and improving Safeguard distributor processes and profitability. Fourth, for operate your business services which includes primarily fraud and security, eChecks and payroll services and where our focus is on scaling eChecks, assessing adjacent offer extensions like checks and eChecks for e-deposits, variable check printing and remotely created checks and payroll time tracking and billing as well as continuing to evaluate potential partnership and acquisition operating services opportunities. The fifth SBS opportunity is continuing to improve brand awareness. In 2016 we’ll be telling more stories and packaging great advice for other small business owners from the 100 businesses we featured in 2015. We also will be producing a web series with Robert Herjavec that showcases small businesses, while incorporating marketing lessons from Deluxe. Another exciting partnership with Robert is that he has enlisted Deluxe to provide marketing support to the businesses he invest in on Shark Tank. We are also in the midst of the small business revolution main street contest. For this contest we are soliciting nominations from towns that can benefit from an investment in their main street and we have received nearly 6,700 nominations from more than 1,300 small towns so far. In the second quarter we will announce three small town finalists during National Small Business Week, when the public will vote for their favorite. The winning town will receive $500,000 providing a jolt of revitalization to their main street business community and upgrades to their public spaces. We see these efforts as a great platform to continue to increase our brand awareness within the small business community. In financial services in the fourth quarter we saw the rate of decline of checks perform a little lower than 6%, which translate to the year being a little higher than 6% with rates across our six tier banking categories. We had strong overall new acquisition rate and our retention rates remained strong and deals pending in the current quarter. We simplified our processes and took complexity out of the business, while reducing our cost and expense structure. We made progress again in the quarter in advancing marketing solutions and other services revenue opportunity. WAUSAU revenue was approximately $19 million, which met our expectations and we had strong bookings in the quarter helping us build backlog, which finish the year about 6% higher than backlog last year. So we are encouraged about growing WAUSAU revenue in 2016. WAUSAU ended the fourth quarter and the year about $0.02 accretive per share. As mentioned earlier, we also completed the FISC small tuck-in acquisition, which has been integrated in the WAUSAU. Deluxe Rewards continue to perform very well in the fourth quarter, including closing of new financial institution pilot that may lead to a larger contract as well as we expect to close another financial institution deal as part of a check renewal. So a nice cross sell opportunity. Datamyx is off to a very strong start as revenue came in closer to $8 million or better than expected and about $0.02 dilutive per share. For 2016, we have three strategic focus areas for FS. First retail banking, which includes checks, marketing services and rewards on loyalty. For checks our focus is on improving retention rates and gaining share. We expect check units to be in a decline range of 6% to 7% or in line with 2014 and 2015 declining rates. Please note that we understand that it is important for us to maintain low decline rates. But given the size of the FS checks business now and the growth in MOS every 1% decline in FS checks now only has about a $2.5 million annualized impact on revenue. We have now extended all our large contracts through at least the end of 2016 and we have about 20% fewer community bank contracts up for renewal in 2016 compared to 2015. And we have more competitive opportunities coming up. We also implemented a very small price increase at the start of this year. For marketing services our focus is on leveraging Datamyx, data and analytics together with marketing services campaign execution to acceleration outsource campaign targeting and multi-channel execution. For rewards and loyalty our focus is on profitably growing Deluxe rewards revenue. The second, FS strategic focus area is commercial banking and includes treasury management and profitably growing WAUSAU and FISC revenue and assessing and executing tuck-in acquisitions, along with assessing other adjacent opportunities in commercial banking. The third FS strategic focus area is performance management. And includes scaling Banker’s Dashboard and strategic sourcing. For 2016, we expect marketing solutions and other services revenue to be approximately 45% of total financial services revenue with the following at the midpoint of the FS revenue range. Marketing services including Datamyx be $54 million. Rewards and loyalty $33 million, fraud and security $24 million, treasury management including WAUSAU and FISC $89 million and performance management including Banker’s Dashboard and strategic sourcing $19 million. We still expect Datamyx revenue to be approximately $42 million in 2016 with strong double-digit EBITDA margins and we expect data mix to be about flat per share from an EPS perspective and to be dilutive in total less than six months from the acquisition date. In Direct Checks revenue finished right in line with our expectations. We continue to look for opportunity to provide accessories and another check related products and services to our consumers as well as work on a number of initiatives to create an integrated best in class direct to consumer check experience. We continue to see a ramp in revenue enhancement synergies through call center scripting and up sell capabilities as well as synergistic cost and expense reductions. For 2016 we expect Direct Checks revenue to decline in the 7% to 8% range, driven by continued declines in consumer usage and a sluggish economy. We anticipate that marketing solutions and other services revenue, which is primarily fraud and security offers for this segment to be about 10% of Direct Checks revenues. We expect to reduce our manufacturing cost and SG&A in the segment and continue to deliver operating margins in the low to mid 30% range, while generating strong operating cash flow. As we exit 2015 on the heels of a strong quarterly performance in a continued sluggish economy. We have made tremendous progress in transforming Deluxe, but we still have many opportunities ahead of us in 2016. We believe we are well positioned entering 2016 for our seventh consecutive year of revenue growth. Despite the sluggish economy our financial discipline has enabled us to invest in people, technology, products, services and our brand in order to position ourselves for sustainable revenue growth, while continuing to improve profitability and operating cash flow. Our technologies and sales channels are stronger, our digital technology services offer is more mature, our infrastructure better, and our management talent is deeper and aligned to grow revenue. We know it is critical for us to be able to grow revenue again in 2016 and improve the mix of our marketing solutions and other services revenue. And we are well positioned to make this happen. We have developed a strong platform for long-term growth with the objective of transforming Deluxe to more of a growth services provider from primarily a check printer thereby changing our product mix and resulting stock price multiple. Before I open the call up for questions, I would like to take this opportunity to thank all the Deluxe employees for their hard work, dedication and simply outstanding performance in 2015. Thank you, Deluxers. Let’s get off to a great start in 2016 as we aim for seventh consecutive year of profitable revenue growth. And now Shannon we’ll open up the line for questions for Terry, Ed and I.