Lee Schram
Analyst · Tim Klasell of Northland Securities. Your line is open. Please go ahead
Thank you, Terry. I will continue my comments with an update on overall focus and then highlight progress in each of our three segments including the perspective on what we hope to accomplish during the balance of 2015 as well as an update on our brand transformation. Our primary focus in 2015 continues to be profitable revenue growth and increasing the mix of marketing solutions and other services revenues towards our goal of 40% by 2018. Here we will focus on growing organically as well as continuing to assess potential small to medium-sized acquisitions that complement our large customer base and add new technologies. We have strengthened our channels of small business to include financial institutions, online, retail, wholesale Safeguard distributors, dealers and major accounts. Deluxe is now more capable of helping small businesses pursue their passion as a trusted provider of a growing suite of products and services a small business needs to market and operate their business and helping financial institutions with customer acquisition, fraud, security and risk management, and commercial and treasury services offers. Here is an update on our four subcategories framework for marketing solutions and other services. We ended the second quarter right in line with our exceptions in revenue with mix in the four subcategories basically in line with our expectation. First small business marketing is expected to represent approximately 41% in 2015 with expected growth in the mid-20s this year. Key 2015 growth initiatives include scaling web-to-print by cross-selling to our customer base and continuing to add new customers through distributors, dealers and major accounts. In addition to the opportunity to penetrate web-to-print, we also seek strong growth opportunities in retail packaging, promotional products, and other marketing solutions. In the second quarter, we grew in the strong double-digits driven by new major account customers that are using our comprehensive marketing solutions offers. The second category web services, which includes logo and web design, web hosting, SEM, SEO, email marketing, social and payroll services, is expected to represent approximately 21% in 2015, with expected decline rates in the mid-single digits, but low single-digit growth excluding our earlier announced decision to exit some unprofitable revenue in the SEM/SEO space. Key 2015 growth initiatives and performance drivers include adding wholesale web telco and media resellers and partners, cross-selling to our retail base through bundled presence packages, adding more new customers, resellers and partners, reducing web design, churn rates and adding payroll services customers and features such as time and attendance applications. This category also is our focus area for tuck-in acquisitions. In the second quarter, we saw a double-digit growth in direct web services offers. We closed the second quarter with approximately 863,000 web hosting customers. The third category, fraud security, risk management and operational services is expected to be about flat in 2015 and represent approximately 16%. Key initiatives include scaling our program services, including adding new features for both, national and community banks, and fraud and security offers for small businesses and direct to our consumers. It also includes adding Banker’s Dashboard customers and providing both with tablet and new credit union offers. As a reminder this category also now includes some performance management revenue that was previously reported in small business marketing. In addition, we expect to scale eChecks more with opportunities ranging from adding eChecks to our distributor, dealer and major account channels to also scaling in many areas where we do not sell paper checks today. Deluxe eChecks had its best revenue quarter ever and we have opportunities with larger financial institutions, paper rebate, medical and insurance clearing houses and other document management and payment solution companies. 20% of all eCheck customers are new customers who have not purchased a paper check from Deluxe in the last six years. Finally, other financial institution services are expected to represent approximately 22% in 2015, with expected growth rates in very strong double-digits. Key growth initiatives here include adding new financial institution customers and targeting and campaign services, SwitchAgent online account opening and anchoring, and scaling Deluxe Rewards and Wausau financial services. We expect marketing solutions and other services revenues to be approximately $525 million to $535 million in 2015, up from $427 million in 2014, with organic growth in the low double digits. If achieved, this performance would translate to a total revenue mix of around 30% of revenue, up from almost 26% in 2014 and 22% and 19% the previous two years. We continue to target growing marketing solutions and other services as a percent of total company revenue to approximately 40% by 2018, with checks expected to represent approximately 40% of revenue and business products expected to represent approximately 20% of revenue. Here is an update on our brand transformation. Our intent for 2015 is to continue to raise brand awareness by leveraging our 100-year anniversary through a purposeful content-based campaign. To celebrate our 100th year, we are telling the stories of 100 small businesses across the country through our documentary and photo essay series. These stories will be released throughout the year via our social channels and live on SmallBusinessRevolution.org. We have now released six mini documentaries and 51 photo essays through the first half of the year. The reaction has been very positive and has resulted in quite a bit of earned media attention with over 920 million impressions and 245 new stories on radio, television and print. Social media is an important part of this campaign by virally spreading the stories and is responsible for 20% of the traffic to SmallBusinessRevolution.org. We also had a very successful partnership with ABC, and specifically Good Morning America and Shark Tank primarily in the month of May focused around small business suite. Both of these properties allowed us to utilize national and local television, which reinforced our national and local PR approach. Robert Herjavec from Shark Tank joined us in the small business revolution and will be an expert in our full-length documentary to be released this fall along with other small business industry experts. Our goal is to stretch our spend with impactful content and reach, yielding earned media attention to raise brand awareness. In the second half of the year, we will continue to release monthly documentaries including a full-length one in late September. Introduced surprise and delight for the love of small business recognition events refreshed our respective SBS and FS brands and link our efforts with our 100-year company anniversary culminating with our ringing the bell to open the day at the New York Stock Exchange on November 23rd. We will continue to provide quarterly updates on our progress during our earning release calls. Now, shifting to our segments, in small business services in the quarter, as expected, we did not see any notable improvements as the economic climate for small businesses remains sluggish and foreign exchange rates remain unfavorable. We had solid performance however as revenue grew over 5%. Checks and forms met our expectations. Results from targeted customer segmentation in the call center improved. New customers from our financial institution Deluxe Business Advantage referral program and our direct response campaigns remained strong. Average order value and conversion rates increased. Our online Safeguard distributor, dealer and major accounts channels grew revenue over the prior year. We also saw growth in small business marketing solutions, web and payroll services, while SEM/SEO services declined in line with our earlier decision to exit some unprofitable channels. Again, we ended the quarter with approximately $863,000 web hosting customers. We continue to closely monitor the small business market and so far the economic indexes appear to be consistent with our previous expectations and what we planned into our outlook. Optimism indices increased to start the quarter in April and continued to improve in May, but declined dramatically to close out the quarter in June ending at the lowest point since March 2014. Optimism momentum in the fourth quarter 2014 that shifted downward in the first quarter continued to shift further downward in the second quarter. The outlook on business conditions expectations fell to the lowest level in a year. The percentage of small businesses planning capital outlays over the next three to six months fell to a weak 23% reading. In summary, current optimism indices remain sluggish and actually trended down further in the second quarter. The good news is that other than taxes and regulation, increasing sales continues to be a small business owner’s number one pain point and our portfolio is significantly more robust now with many offers to help them here. As the economy recovers with the transformative changes we are making to deliver more services offerings that help small businesses get and keep customers, Deluxe is better positioned as that indispensable partner for growth. Our focus for 2015 is on profitably growing marketing solutions and other services revenue with key drivers including accelerating our brand transformation and significantly improving overall market awareness while institutionalizing our brand promise for our customers, delivering an effective end-to-end integrated technology customer experience, effectively acquiring and retaining customers and optimizing sales channel effectiveness and channel marketing capabilities. For 2015, we expect marketing solutions and other services revenue for the small business services segment to represent over 30% of segment revenue, driven by small business marketing solutions and web services with the balance being fraud, security and operational services. In financial services, we saw the rate of decline of checks perform about 7%, however June came in closer to 6%. We continue to expect the unit decline rate for the year will be about 6%. We had strong overall new acquisition rates and our retention rates remain strong on deals pending in the current quarter. We simplified our processes and took complexity out of the business while reducing our cost and expense structure. We have now extended all our large contracts through at least the third quarter of 2015, with the exception of one which we are working to retain. We also continue to work a number of competitive RFPs. We made progress again in the quarter in advancing non-check marketing solutions and other services revenue opportunities. Wausau revenue was approximately $19 million, which met our expectations and we had strong bookings in the quarter, helping us build backlog that will begin to roll out over the balance of the year. Deluxe Rewards continued to perform very well in the second quarter including achieving double-digit operating margins. For 2015, we expect non-check marketing solutions and other services revenues to be approximately 36% of total FS revenue, driven by Wausau revenue of approximately $75 million; fraud, security risk management and operational services revenue of approximately $40 million; Deluxe Rewards revenue of approximately $30 million; and targeting campaign and activation services revenue of approximately $15 million. Overall, we continue to be pleased with the Wausau acquisition. Wausau was almost a penny accretive to EPS in the second quarter and we expect it to be slightly accretive in the third and fourth quarters and now slightly accretive to earnings per share for the full year. In Direct Checks, revenue was higher than our expectations, driven by better email marketing conversion rates and an improved call center incentive plan. We continue to look for opportunities to provide accessories and other check-related products and services to our consumers as well as work a number of initiatives to create an integrated best-in-class direct-to-consumer check experience. We continue to see a ramp in revenue enhancement synergies through our call center scripting and up-sell capabilities as well as synergistic cost and expense reductions. Our Direct Checks expectations for the year are better. Previously, we guided to a decline of 8% but now we believe the decline will be 6% to 7%, driven by continued declines in consumer usage in a sluggish economy. We anticipate that marketing solutions and other services revenue, which is primarily fraud and security offers for this segment, to be about 10% of Direct Checks revenue. We expect to reduce our manufacturing and -- manufacturing cost and SG&A in this segment and continue to deliver operating margins in the low to mid 30% range while generating strong operating cash flow. As we exit the second quarter on the heels of an outstanding performance in a continued sluggish economy, we have made tremendous progress in transforming Deluxe, but we still have many opportunities ahead of us in 2015. We believe, we are well positioned in 2015 for our sixth consecutive year of revenue growth. Our breadth of offers and financial discipline has enabled us to position ourselves for sustainable revenue growth while continuing to improve profitability and operating cash flow. Our technologies and sales channels are stronger; our digital technology services offers are more mature; our infrastructure is better; and our management talent is deeper and aligned to grow revenue. We know it is critical for us to be able to grow revenue again in 2015 and improve the mix of our marketing solutions and other services revenue and we are well positioned to make this happen. We have developed a strong platform for long-term growth with the objective of transforming Deluxe to more of a growth services provider from primarily a check printer, thereby changing our product mix and resulting stock price multiple. Now, Ben, we will open the call up for questions.