Lee Schram
Analyst · Northland Securities
Thank you, Terry. I will continue my comments with an update on overall focus and then highlight progress in each of our three segments, including the perspective on what we hope to accomplish during the balance of 2015, as well as an update on our brand transformation. Our primary focus of 2015 continues to be profitable revenue growth and increasing the mix of Marketing Solutions and Other Services revenues towards our goal of 40% by 2018. Here we will focus on growing organically as well as continuing to assess potential small to medium size acquisitions that complement our large customer bases and add new technologies. We have strengthened our channels and small business to include financial institutions, online, retail, wholesale, distributors, dealers and major accounts. Deluxe is now more capable of helping small businesses pursue their passion as a trusted provider of a growing suite of products and services a small business needs to market and operate their business and helping financial institutions with customer acquisition, fraud, security, and risk management and commercial and treasury services offers. There is an update on our four subcategories framework for Marketing Solutions and Other Services. We ended the first quarter right in line with our expectations in revenue, with mix in the four subcategories basically in line with our expectations. First, small business marketing is expected to represent approximately 40% in 2015, with expected growth in the mid-20s this year. Key 2015 growth initiatives include scaling web-to-print by cross-selling to our customer base and continuing to add new customers through distributors, dealers and major accounts. In addition to the opportunity to penetrate web-to-print, we also see strong growth opportunities in retail packaging, promotional products and other marketing solutions. In the first quarter, we refreshed our web-to-print website and won several new major account customers that will use our comprehensive marketing solution offers that will begin rollouts in the second quarter. These major account wins are driving the higher expected revenue growth and small business marketing for the year. The second category web services, which includes logo and web design, web hosting, SEM, SEO, email marketing, social and payroll services, is expected to represent approximately 21% in 2015, with expected decline rates in the mid-single digits, but low single-digit growth excluding our earlier announced decision to exit some unprofitable revenue in the SEM/SEO space. The expected decline in this category is primarily driven by where we have the largest adverse impact of foreign-exchange movement. Key 2015 growth initiatives and performance drivers include adding wholesale web telco and media resellers and partners, cross-selling to our retail base through bundled presence packages, adding more new customers, resellers and partners, reducing web design churn rates and adding payroll services customers and features such as time and attendance applications. This category also is our focus area for tuck-in acquisitions. We closed the first quarter with approximately 843,000 web hosting customers. In the quarter, we also won two new wholesale web telco and media competitive takeaway deals, which we expect to migrate in the second half of the year. The third category, fraud security, risk management and operational services are expected to represent approximately 16% in 2015, with expected growth above flat. Key initiatives include scaling our program services, including adding new features for both, national and community banks and fraud and security offers for small businesses and direct to our consumers. It also includes adding bankers' dashboard customers and providing both, a tablet and new credit union offers. Our new credit union offer was released at the beginning of the second quarter. This category also now includes some performance management revenue that was previously reported in small business marketing. In addition, we expect to scale e-checks more with opportunities ranging from adding e-checks to our distributor, dealer and major account channels to also scaling in many areas where we do not sell paper checks today. In the first quarter, we acquired VerifyValid, which we believe, will help us build more credibility now as Deluxe e-checks, with larger financial institutions, people rebate, temporary staffing and other payment solution companies. In the first quarter, in addition to having our strongest quarter selling e-checks to our retail small business customers, we also secured our first commitment from a non-Deluxe financial institution that will begin a rollout this quarter along with the payment solutions company. Finally, other financial institution services are expected to represent approximately 23% in 2015, with expected growth rates in very strong double-digits. Key growth initiatives here include adding new financial institution customers and targeting the campaign services, switch agent online account opening and anchoring and scaling Destination Rewards in Wausau financial services. We expect Marketing Solutions and Other Services revenues to be approximately $520 million to $535 million in 2015, up from $427 million in 2014, with organic growth in the low double digits. If achieved, this performance would translate to a total revenue mix of around 30% of revenue and up from almost 26% in 2014 and 22% and 19% the previous two years. We continue to target increasing Marketing Solutions and Other Services as a percent of total company revenue to approximately 40% by 2018, with checks expected to represent approximately 40% of revenue and this is products expected to represent approximately 20% of revenue. Here is an update on our brand transformation, our intent for 2015 is to continue to raise brand awareness by leveraging our 100th year anniversary through a purposeful content-based campaign. To celebrate our 100th year, we are telling the stories of 100 small businesses across the country through a documentary and photo essay series. These stories will be released throughout the year via our social channels and live on Small Business Revolution data work. We released three many documentaries and 21 photo essays in the first quarter. The reaction has been very positive and has resulted in quite a bit of earned media attention, with $184 million impressions in over 80 new stories on radio, television and print. Social media is an important part of this campaign by virally spreading the stories and is responsible for 25% of the traffic to small business revolution data work. Starting this month, and then with an even higher focus in May during small business week, we have partnered with ABC, and specifically Good Morning America and Shark Tank, both of these properties allow us to utilize national and local television, which reinforces our national and local PR approach. Herjavec from Shark Tank has joined us in the small business revolution and will be an expert in our full-length documentary to be released this fall along with other small business industry experts. He will also participate in media interviews to help amplify our message and spread the campaign through PR and social. Our goal is to stretch our spend with impactful content and reach yielding earned media attention to raise brand awareness. We will continue to release documentary campaign elements throughout 2015 to maintain momentum and activate social media in organic sharing of content. We will continue to provide quarterly updates on our progress during our earnings release calls. Now, shifting to our segments, in Small Business Services in the quarter as expected, we did not see any notable improvements as the economic climate for small businesses remain sluggish. We also saw some adverse impact on our results from unexpected severe winter weather and increasing foreign-exchange headwinds. We had solid performance however as revenue grew 4%. Checks and forms performed well and our results from targeted customer segmentation in the call center improved. New customers from our financial institution Deluxe Business Advantage referral program and our direct response campaigns remained strong. Average order value and conversion rates increased. Our online Safeguard distributor, dealer and major accounts channels grew revenue over the prior year. We also saw growth in web and payroll services, while SEO/SEM services declined in line with our earlier decision to exit some unprofitable channels. Again, we ended the quarter with approximately $843,000 web hosting customers. We continue to closely monitor the small business market. Optimism indices declined to start the quarter in January, basically flat in February, but declined further in March, and collectively ended down for the quarter. Severe winter weather and slower consumer spending were cited as the primary reasons for the sluggish optimism results. Optimism momentum in the fourth quarter of 2014 shifted downward in the first quarter with small business expectations for the future less than exuberant. The percentage of small businesses planning capital outlays over the next three to six months fell to a weak 24% reading. In summary, current optimism indices remain sluggish and actually trended down in the first quarter. The good news is that other than taxes and regulation, increasing sales continues to be a small business owners' number one pain point and our portfolio is significantly more robust now with many offers to help them here. As the economy recovers, the transformative changes we are making to deliver more services offerings that help small businesses get and keep customers, Deluxe is better positioned as that indispensable partner for growth. Our focus for 2015, is on profitably growing marketing solutions and other services revenue, with key drivers including accelerating our brand transformation and significantly improving overall market awareness while institutionalizing our brand promise for our customers, delivering an effective end-to-end integrated technology customer experience, effectively acquiring and retaining customers and optimizing sales channel effectiveness and channel marketing capabilities. For 2015, we expect Marketing Solutions and Other Services revenues for Small Business Services segment to represent almost 30% of segment revenue, driven by small business marketing solutions and web services with the balance being fraud, security and operational services. In Financial Services, we saw the decline of checks performed a little higher than 6%, primarily driven by Tier 1 and Tier 2 size financial institutions. We continue to expect the decline rate for the year will be about 6%. We implemented a price increase at the start of the year. We had strong overall new acquisition rates and our retention rates remain strong on deals pending in the current quarter. We simplified or processes and took complexity out of the business while reducing our cost and expense structure. We have now extended all our large contracts through at least the third quarter of 2015, with the exception of one which we are working to retain. We also continue to work a number of competitive RFPs. We made progress again in the quarter in advancing non-check Marketing Solutions and Other Services revenue opportunities. Wausau revenue was approximately $17 million, which was lower than expected, driven by some customer rollout delays to later in the year that may also extend into 2016 as well. We are also seeing financial institutions taking longer to decide to in-source or outsource Wausau services. Both of these challenges, we expect will have about a $5 million adverse impact on total year revenue. Destination Rewards, which we are now calling Deluxe Rewards, continued to perform very well in the first quarter. In March, we began the rollout of another new major customer Allstate, and we are working many other potential large accounts. Targeting and campaign services and profitability or Bankers Dashboard, also continued to perform well in the first quarter. For 2015, we expect non-check marketing solutions and other services revenues to be approximately 40% of total FS revenue, driven by Wausau revenue of approximately $75 million, fraud, security risk management and operational services revenue of approximately $40 million, Deluxe Rewards revenue of approximately $30 million and targeting campaign and activation services revenue of approximately $20 million. Overall, we continue to be pleased with the Wausau acquisition. Although we have adjusted our revenue expectations down slightly for the year, we have been able to improve operating margins. As expected, Wausau was dilutive a little more than $0.02 per share in the first quarter. Although we originally expected it to be dilutive again in Q2, we now believe the operating performance will be neutral to EPS, due to earlier than expected integration savings and then slightly accretive in the third and fourth quarters and basically close to neutral to earnings per share for the full year. In Direct Checks, revenue was higher than our expectations, driven by higher initial orders and reorders. We continue to look for opportunities to provide accessories and other check-related products and services to consumers. We continue to work a number of initiatives to create an integrated best-in-class direct-to-consumer check experience. We continue to see a ramp in revenue enhancement synergies through our call center scripting and up-sell capabilities as well as synergistic cost and expense reductions. Our Direct Checks expectations for the year are slightly better. Previously, we guided to a decline of 9% to 10%, but we now believe the decline will be closer to 8%, driven by continued declines in consumer usage in a sluggish economy. We anticipate that Marketing Solutions and Other Services revenue, which is primarily fraud and security offers for this segment to be about 10% of Direct Checks revenue. We expect to reduce our manufacturing cost and SG&A in this segment and continue to deliver operating margins in the lower 30% range while generating strong operating cash flow. As exit the first quarter on the heels of a strong quarterly performance in a continued sluggish economy, we have made tremendous progress in transforming Deluxe, but we still have many opportunities ahead of us in 2015. We believe, we are well positioned in 2015 for our sixth consecutive year of revenue growth. Our breadth of offers and financial discipline has enabled us to position ourselves for sustainable revenue growth while continuing to improve profitability and operating cash flow. Our technologies and sales channels are stronger, our digital technology services offers more mature, our infrastructure better and our management talent is deeper and aligned to grow revenue. We know it is critical for us to be able to grow revenue again in 2015 and improve the mix of our Marketing Solutions and Other Services revenue and we are well positioned to make this happen. We have developed a strong platform for long-term growth with the objective of transforming Deluxe to more of a growth services provider from primarily a check printer, thereby changing our product mix and resulting stock price multiple. Now, Kathy, we will open the lines up for Terry, Ed and I to take questions.