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DHI Group, Inc. (DHX)

Q2 2013 Earnings Call· Wed, Jul 24, 2013

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Transcript

Operator

Operator

Good day, ladies and gentlemen, and welcome to the Quarter 2 2013 Dice Holdings Inc. Earnings Conference Call. My name is Laura and I will be your operator for today. [Operator Instructions] As a reminder, this call is being recorded for replay purposes. I would now like to turn the call over to Ms. Jennifer Bewley, Vice President of Investor Relations and Corporate Communications for Dice Holdings, Inc. Please proceed, ma'am.

Jennifer Bewley

Analyst

Thanks, and good morning, everyone. With me on the call today is Scot Melland, Chairman, President and CEO of Dice Holdings; along with Michael Durney, EVP of the Industry Brands Group, CFO and CEO designate. Please note, this morning we issued a press release describing the company's results for the second quarter of 2013. A copy of that release can be found on the company's website at diceholdingsinc.com. Before I hand the call over to Scot, I'd like to note that today's call will include certain forward-looking statements, particularly statements regarding the future financial and operating results of the company and its businesses. These statements are based on management's current expectations or beliefs and are subject to uncertainty and changes in circumstances. Actual results may vary materially from those expressed or implied by the statements herein, due to changes in economic, business, competitive, technological and/or regulatory factors. The principal risks that could cause our results to differ materially from our current expectations are detailed in the company's SEC filings, including our annual report on Form 10-K, in the sections entitled Risk Factors, Forward-looking Statement and Management's Discussion and Analysis of Financial Conditions and Results of Operations. The company is under no obligation to update forward-looking statements except as required by the Federal Securities Laws. Today's call will also include certain non-GAAP financial measures, including adjusted EBITDA, adjusted EBITDA margin and free cash flow. For details on these measures, including why we use them and reconciliations to the most comparable GAAP measures, please refer to our earnings release and our Form 8-K that has been furnished to the SEC, both of which are available on our website. Now I'll turn the call over to Scot.

Scot W. Melland

Analyst

Thank you, Jennifer. First, let me welcome all of you to the Dice Holdings Second Quarter 2013 Conference Call. I'll start today by briefly discussing our performance, including our thoughts on the adoption of Open Web in our Dice service, as well as our acquisition of The IT Job Board. Then I'll hand it over to Mike Durney, our CFO, to take you through our financial performance. Finally, I'll make a few closing remarks and talk about the management changes we announced this morning. Then we'll open it up for some questions. Recruitment activity across our verticals has not changed much since our last quarterly report. We continue to see relatively stronger markets in technology and energy recruiting, as compared to the softer recruiting environment in global financial services. In the second quarter, worldwide revenues totaled $52 million, an increase of 7% year-over-year. Excluding the acquisition of our media properties, revenues decreased slightly to $47.9 million. Customer billings were up 3% year-over-year, but down a similar amount when you adjust for the media acquisitions. As for profitability, adjusted EBITDA was 35% of revenue or $18.3 million. As a whole, Q2 was not as strong as we expected. Even though we achieved our revenue and surpassed our EBITDA guidance for the quarter, momentum in the business was not what we expected and we didn't -- did not achieve some of our sales goals. That said, our services performed well and we continue to make steady progress, improving our products, growing our communities and expanding our market opportunity, including our entry into the European online recruiting business. Now let's take a look at our major segments. In the Tech & Clearance segment, recruitment activity was roughly the same as in Q1. Customers are still having difficulty filling hard-to-find roles, especially in development…

Michael P. Durney

Analyst

Great. Thanks, Scot. And thanks to everyone for taking the time to join us today. As always, I'll discuss our performance by segment and key brands, as well as cover our new acquisition expands and our tech recruiting business into Europe. First, revenues totaled $52.0 million for Q2, up 7% year-over-year. That increase was driven by the inclusion of Slashdot Media, which added $4.1 million in revenues in the quarter. Otherwise, overall revenue would have been down by 1%, with Rigzone up, eFinancialCareers down, and Dice flat. Adjusted EBITDA totaled 35% of revenues or $18.3 million, which includes about $600,000 contribution from Slashdot Media. And with that quick overview, let's go to the segments. In Q2, revenues in the Technology & Clearance segment increased 13% year-over-year to $36.3 million, including Slashdot. Revenues at Dice.com were essentially flat year-over-year and ClearanceJobs was down 3%. At the end of the quarter, Dice.com had 8,650 recruitment package customers, flat from the beginning of the quarter and up 50 from June 30, 2012. Of those customers, 7,750 or 89% were under annual contract, the highest number we've ever had. To put it into some perspective, over the last 12 months, total recruitment package customers grew by a net 50 and the number of annual customers grew by 250. Average revenue per customer increased 3% year-over-year to $998 per month per customer, another record for the company. And to wrap up the customer metrics, the renewal rate on annual contracts improved a bit from Q1 and from last year's second quarter to 69%. As a reminder, with about 1,700 annual customers up for renewal, 1 percentage point is about 17 customers. So 1 percentage point higher or lower, we don't regard as overly significant. We believe that Open Web has initially helped the retention rates…

Scot W. Melland

Analyst

Thank you, Mike. As you can see, in Q2 we continued to make steady progress, as Mike illustrated, improving our products, growing our communities and expanding our market opportunity, including this important entry into the European tech recruiting market. Let me take a few moments to talk about the management changes we announced this morning. Today, we announced that I will step down as Chairman, President and CEO of Dice Holdings at the end of the third quarter. At the same time, Mike Durney will become the new President and CEO and a Director of the company. Peter Ezersky, a longtime Director of Dice Holdings, will become the new Chairman of Dice Holdings, and I will continue to serve as a Director of the company. The past 12 years running Dice have been a fun and rewarding experience for me. Together, we have built a global company with exciting growth prospects, made a positive impact in the vertical communities we serve and created significant value along the way. As I look forward, I'm confident that Dice will continue to succeed in this dynamic, global recruitment market. I also know that it's time for me to move on, take on new challenges and give back to the people and the causes that I care about most. We're making this transition now for a few key reasons. First, our product innovation strategy is in place with the launch and growth of our Open Web services. While still in the early stages of development, our new technology is resonating with customers and will enable us to deliver much more value to our recruitment customers in the future. Second, we have a fantastic new leadership in place at our flagship, Dice.com, business. Shravan Goli and the rest of his team are transitioning Dice into a social recruiting leader and a more strategic vendor for our customers. And finally, we're handing over the reins to Mike Durney. Mike and I have been partners in building the business over the past 12 years, and he has been much more than a CFO for many years. His success in integrating and growing our Rigzone service and, more recently, the impact he's had guiding our finance and healthcare brands prove that he is more than ready to take on the role of CEO. I'm confident that Mike will do a terrific job leading this company. With these pieces in place, now is a great time to turn over Dice to the next generation of leadership. And as I mentioned earlier, I'm not going away completely. Mike and I will work together over the next quarter to ensure a smooth transition, and then I will continue to serve on the Board of Directors. So thank you, all, for listening. Let's open up the call for questions.

Operator

Operator

[Operator Instructions] Your first question comes from the line of Tim McHugh from William Blair. Timothy McHugh - William Blair & Company L.L.C., Research Division: Yes. I guess, first just on Open Web, can you elaborate a little bit more on the impact on renewals? And just kind of help us understand from a financial perspective, if it's having much of an impact yet on either, I guess, renewals or, more directly, revenue?

Scot W. Melland

Analyst

So essentially, what's going on is we have -- in the second quarter, we had about 22% of our customers that were up for renewal who were regular users of the Open Web service. And we still have a fairly low definition of usage for regular users, but we think it's one that's fair, given where we are in the adoption of the service. And those customers that were regular users renewed at higher rates and they renewed at -- they renewed essentially at a couple of percentage points more than what we would have expected for that type of customer. And I think, as you know, a couple of percentage points does have a fairly significant financial impact for us. Timothy McHugh - William Blair & Company L.L.C., Research Division: Okay. And then on -- or the Slashdot, I guess, assets, the profitability there, has that turned around as well? Or given the -- that the revenue growth remained fairly flat, is that still a drag on the profitability?

Michael P. Durney

Analyst

Yes. I think we are now profitable. It was relatively breakeven, plus or minus, when we started. So we generated about $600,000 of EBITDA from that business on the $4 million of revenue in the second quarter. So it's starting to get there. Revenue growth, obviously, will -- on a fixed cost base, will increase the profitability and margin percentage, which is what we expect. And don't forget that there's a impact from a marketing spend on Dice which we've gotten the benefit of. Timothy McHugh - William Blair & Company L.L.C., Research Division: Okay. And then just on the acquisition. Why is it not included in the guidance? Is there something in terms of the timing of -- you need to make sure you know what you have or, I guess, what was the logic behind not putting that in there?

Michael P. Durney

Analyst

Yes, it's a fair question. It's a couple of things. One, it's relatively small, and it will be for 5 months of the year. Two, we have the deferred revenue write-off -- write-down issue, which we'll work through as we work on the closing. So the reported revenue will be impacted, as you know, from our previous acquisitions. And three, frankly, when we get an update on guidance, we decided not to muddy the water by adding something new and just show the business coupled with the first 2 things. We thought that was the best way to portray it. Timothy McHugh - William Blair & Company L.L.C., Research Division: Do you have a rough sense of that deferred revenue impact? And is it fair to assume most of that will be this year, so as we think to '14?

Michael P. Durney

Analyst

Yes. yes. So if you compare it to the Dice business, the impact of deferred revenue at any one time is lower because they're generally shorter-term deals than our experience. And so the impact -- there'll be some impact in 2014, but it's likely to be very small. The way I would do it is, the business will generate about GBP 5 million of revenue this year. And so we'll have 5 months of that less the deferred revenue write-down. Timothy McHugh - William Blair & Company L.L.C., Research Division: Okay, and I guess, just one last question on that. As we think to longer term, is there any reason why the EBITDA margin there, it seems around 20%, couldn't have improve significantly and is that just a matter of scale or there are things you could do just, right away, in terms of kind of the way the business is managed to improve that?

Michael P. Durney

Analyst

Yes. I think it's scale. I think it's purely scale. They have a good infrastructure which we can build on.

Operator

Operator

Your next question comes from the line of Youssef Squali from Cantor Fitzgerald. Youssef H. Squali - Cantor Fitzgerald & Co.: All right. So starting with the question on guidance. What is the primary driver for that $8 million reduction in the top line and $6 million reduction in EBITDA guidance? Just working through the numbers, particularly for the Q -- for the fourth quarter, we can't really get there very easily. Can you just walk us through the map, if you could please, Mike?

Michael P. Durney

Analyst

Sure. So the reduction in revenue is a piece of each of those verticals but concentrated mostly in Tech & Clearance. So Slashdot is a piece of that. We had expected that there would be better performance given some of the things we've done in the first half of the year, which we now don't think we'll have the revenue benefit yet in the second half of the year. eFinancialCareers, there were some signs earlier on that we thought the business would turn in the second half of the year. And we're doing some initiatives like advertising, as an example, where we thought there would be more benefit in the second half of the year, which hasn't come to fruition yet. We're still thoughtful about how we enter the advertising arena but it hasn't come through yet. And so we've now taken it out of our estimates for the rest of the year. Those are the biggest drivers and I think, from a margin standpoint, we have some initiatives we're working on that we think are critical to the company's growth, including Open Web and some other ones. And so there's not a cost reduction reflected in the estimate because we're set on implementing those initiatives. Youssef H. Squali - Cantor Fitzgerald & Co.: On Tech & Clearance, as you look at the expected weakness, is that mostly from the customer account or do you think you'll have to give in on pricing to maintain that business?

Michael P. Durney

Analyst

Yes. Our current view is it's really reflective of what's going on with the shorter-term customers. So as I mentioned earlier, the annual customer count continues to grow. The revenue per customer continues to grow. We've said for a long time, we expect it to flatten and it's growing by small amounts sequentially. But it's really the shorter-term agreements, which have 2 impacts: one is, they generate revenue in a short period of time; and two, they are the foundation for up-sells. So we have a long history of selling 1 month arrangements and then extending them into annual agreements, and it's been a source of growth. And the impact of not having that flow of shorter-term customers then rolls itself through. That's really it. It's not pricing. It's not yield. Youssef H. Squali - Cantor Fitzgerald & Co.: Then I guess, on -- are these short-term agreements coming in at a lower price? Because again, I mean, it's pretty simple. It's just a number of customers into ARPU and to get there, to get to your implied Q4 guidance, either your customer has -- count has to come down pretty dramatically or ARPU has to come down pretty dramatically.

Michael P. Durney

Analyst

Yes, it's the volume. It's the volume of shorter-term customers and as we've said over a long period of time, when you look at the tech business and we give specific information that help you with the customer count and the revenue per customer, that's about 85% of the business. There's another 15%, which is the classified and advertising, and that's the piece that suffered. Youssef H. Squali - Cantor Fitzgerald & Co.: Oh, okay. Okay. And on the -- Energy revenue, was weaker this quarter. I was wondering if there was anything in there that was onetime in nature? Or is that just the nature of that business now?

Michael P. Durney

Analyst

Sorry, weaker than what? Youssef H. Squali - Cantor Fitzgerald & Co.: Well, weaker than we had expected and, I think, probably weaker than your -- the guidance that you put out on that business at the end of Q1.

Michael P. Durney

Analyst

Yes. I don't -- I mean, it's about where we expected. It might be slightly less. I don't think it's very much weaker. I think, at the risk of sounding overly defending about it, what we do is we give guidance on the full number and then we try to give some directional guidance on the 4 segments and at 1 percentage point is about $0.5 million, so I would say Energy is pretty close to what we expected. Youssef H. Squali - Cantor Fitzgerald & Co.: Okay. And my last question back to Open Web. I guess, as you connect or as you scrape the web to just get more information on particular profile users, what is the risk of having one of these large sources, maybe, kind of make it more difficult for you guys to access their database, their repository of data?

Scot W. Melland

Analyst

Well, we really don't have much risk there because the way we run the service is we are not going through the APIs. We are taking publicly available information that's -- in a way that's very similar to the way Google and the major search engines collect their information. So there isn't any sort of proprietary avenue that could be shut down. Youssef H. Squali - Cantor Fitzgerald & Co.: Okay, unless they shut it down to the whole web, which obviously wouldn't make sense.

Scot W. Melland

Analyst

Right. Exactly.

Operator

Operator

Your next question comes from the line of Michael Purcell from Stifel. Michael B. Purcell - Stifel, Nicolaus & Co., Inc., Research Division: Mike, I just wanted to follow up on Youssef's question on the Tech & Clearance. Last year, Clearance was about $10 million in revenue, or so I assume. And your package customers, I think, was about $100 million. So within the reduction, by my math, it's about $7 million in Tech & Clearance. Can you just kind of quantify how much is Clearance and then how much is your transactional business as your classified and your advertising? It sounds like more the pressure is in the classified and the advertising business.

Michael P. Durney

Analyst

Yes, that is true. Clearance -- I would separate it into 3 pieces without being overly specific. So you have the Dice business, the Clearance business and the Slashdot business. So Slashdot is the largest single piece. We had expectations coming out of the beginning of the year that, that business would get some leverage in it from sales structure and product. And it just hasn't happened yet. We're still optimistic it'll happen. We just don't believe it's going to happen in the back half of this year. Clearance is a piece. It's a $10 million business. Sequestration certainly has had an impact from a revenue standpoint this year. It's not huge in the overall scheme of things but it is a piece. And then the last piece is the -- what I said to Youssef's question, which is, from a classified and shorter-term, recruitment package standpoint, that is where we have felt the impact. And that's been true for a while. Now that's not new in this quarter or last quarter. And it does have an impact, so that 15% or so that's not recruitment package revenue related, which is classified -- traditional classifieds and advertising, is the area that, on the Dice business, has really suffered. Michael B. Purcell - Stifel, Nicolaus & Co., Inc., Research Division: Okay, so it sounds like the package part of the business is maybe slightly weaker than your expectations 90 days ago, but not materially so?

Michael P. Durney

Analyst

Yes, I would say that's true. Using package as on the annual and longer-term, so 3, 6, 12 months, I definitely think that's true. So the package as it relates to the 1 months, which has historically been around 10% of the business and is now in the single digits that's -- as weak as it had been, we thought it would get slightly better. It hasn't yet. Michael B. Purcell - Stifel, Nicolaus & Co., Inc., Research Division: Okay. And then just to follow up, could you speak about the kind of the cadence of how the month went? Starting in your prepared remarks, you said it -- you met the stated expectations but not kind of, maybe, perhaps what you were thinking internally. So I was just wondering how the business progressed and maybe up to what you're seeing today. And also within Open Web, how does that progressing in terms of renewal rates getting a better?

Scot W. Melland

Analyst

So similar to what Mike said, if you look at the quarter, the change in the momentum that we were expecting, essentially happened fairly evenly throughout the quarter. It wasn't -- there wasn't a shock to the system or anything like that. We just expected to be -- at the end of the quarter, we expected to be further along in the improvements in Slashdot. We expected to have a little bit better performance on the transactional side of the Dice business, and we expected to see a little bit better performance out of eFC. And we just didn't see that momentum building, and that has impacted the forward look. But it wasn't really a shock to the system in that. On the Open Web side of things, the Open Web continues to progress and customers are very excited about it and we're getting lots of great feedback, which we're now putting into the development plan. And you'll see very, very soon some new additions to that service, which will be very important to our customers, especially making that service more relevant and easily accessible in their day-to-day workflow, which will lead to -- we believe, lead to a lot of success for that service. As far as the specific renewal impact, the customers that are up for renewal, a small portion of them are using it. And they like it and we're seeing higher renewal rates as a result.

Operator

Operator

Your next question comes from the line of Jeff Silber from BMO Capital.

Jeffrey M. Silber - BMO Capital Markets U.S.

Analyst

Going back to the core business, I think you'd mentioned a few times that the momentum was not what you had expected. I'm wondering because of that, is there any change or potential change in your pricing strategy going forward? And if could you also just talk generally about what's going on in the pricing side of the business?

Scot W. Melland

Analyst

Well, as far as what's happening in pricing, there really aren't any changes out there competitively in the pricing environment. I mean, LinkedIn put through a pricing increase earlier in the quarter, which is always a good thing when your -- when the competitors are lifting pricing. But -- and we've run some experiments, as we always do, testing different price points. Specifically, we have tested a lower price point on some of our classified services through WebStore and through some of our direct-sold classified services. But that's still a test that's ongoing. As far as in the future, I don't think we're really anticipating any real changes to the pricing structure.

Michael P. Durney

Analyst

I think if you look at what we said historically about the business, it still applies today. The way the services are priced, and they are different amongst the services, they are incredibly valuable when there's a need for recruitment and customers find somebody through our service. And so we don't see, over the mid-to-long term, a need to lower pricing. As Scot said, from competitors increasing pricing, that's always a good cover and umbrella for us. And we're continuing to think about how that impacts our own pricing structure. But I wouldn't look for any dramatic changes in pricing in the future.

Jeffrey M. Silber - BMO Capital Markets U.S.

Analyst

Okay, great. And in terms of the management transition, I don't think there was any mention of the CFO role. Mike, are you keeping that position or will there will be a replacement there?

Michael P. Durney

Analyst

Yes, I guess we didn't say that. So yes, there will be a replacement. So I will find myself with enough things to do in the CEO role. So we are going to start a search for a replacement for the CFO role. We'll look at internal and external candidates and hopefully, that will take not too long, but we're going to be pretty thorough about it.

Operator

Operator

Your next question comes from the line of Craig Huber from Huber Research Partners.

Craig Huber

Analyst

Yes. I guess a couple of things. Can you just talk a little further about if you've seen any material changes out there from your major competitors in recent months, Monster, CareerBuilder or LinkedIn. I know there's a price increase for LinkedIn, but any other material changes you've seen in strategy out there, any that's impacting your business materially?

Scot W. Melland

Analyst

Really, not any major changes going on out there. We've mentioned the LinkedIn price increase. Monster continues to be promotional, which I think you probably would expect given their position in the market today. CareerBuilder tends to be more disciplined on pricing and disciplined overall. And then around the world, we really haven't seen a change in the competitive environment.

Craig Huber

Analyst

You mentioned Monster. Do you see Monster step up the price discounts, if you will, or more -- just more of the same?

Scot W. Melland

Analyst

Not a change, not a change from what we've had quarter-to-quarter with Monster.

Craig Huber

Analyst

Okay. And then talking just further about the U.S. job -- online job market, can you maybe update us on your thoughts, how you think the overall industry's going to do this year, maybe size the U.S. market as well?

Michael P. Durney

Analyst

Yes. So our view is it's slightly lower than we originally thought, just kind of on the margin, based on information that's come out over the last 3 months. So I think worldwide, we've probably reduced our estimate by $100 million or so. The U.S. is a big part of that reduction, but I think order of magnitude, the split between U.S. and international hasn't changed a whole lot in our view. Our view of the overall market is the same in terms of what's happening, which is LinkedIn is providing a service that brings dollars into the market. They get the lion's share of that increase. And then they're is shifting amongst others with an overall reduction in a number of players and flat to up slightly with players and players like us.

Craig Huber

Analyst

And what -- just to size the market for everybody, what number are you thinking right now?

Michael P. Durney

Analyst

It's about $4.8 billion to $5 billion worldwide, roughly half-and-half, North America and non-North America.

Craig Huber

Analyst

I'm sorry. And what sort of percent change are you looking for there on a global [indiscernible]?

Michael P. Durney

Analyst

Yes, it's mid to upper-single digits.

Craig Huber

Analyst

About the same for the U.S. piece as well?

Michael P. Durney

Analyst

The U.S. is lower, international is higher.

Craig Huber

Analyst

Okay. And then also, can you just talk a little further -- sorry to ask you this again. But the lower revenue guidance for the full year, how much of that can you directly put on the acquisitions, as opposed to the core business?

Michael P. Durney

Analyst

Yes, it's a couple of million dollars for Slashdot.

Craig Huber

Analyst

Okay. And then my final question, Mike, on the cost front, is there anything we should know about across your 4 major cost categories? Any significant changes in the trends there that you're expecting in the third and/or fourth quarter, particularly I want to hone in on the sales and marketing line?

Michael P. Durney

Analyst

I would not say there's any significant changes from where we were 3 months ago or at the beginning of this year. We'll continue to invest in product. We're reducing what we spend in marketing, principally as a result of the Slashdot acquisition and because we've made improvements in the product, speaking about the Dice service specifically. Other than that, I don't think you'll see much in the way of change.

Craig Huber

Analyst

But in terms of the sales -- sorry to ask you, sales and marketing numbers that you put out there for the first half of the year, do you think that trend you're expecting it pretty similar in the back half of the year? Or are you thinking of even lower than that in the back half?

Michael P. Durney

Analyst

I think the trends will be the same. As you know, we spend less in marketing in the fourth quarter from a seasonal standpoint. But I wouldn't say there'll be any change in the trends.

Operator

Operator

Your next question comes from the line of Randy Reece from Avondale Partners.

Randle G. Reece - Avondale Partners, LLC, Research Division

Analyst

First of all, if I back into the fourth quarter, makes it look like you're suggesting a sequential decrease in Tech & Clearance of about $1 million from third to fourth quarter. Is that right or is it just noise?

Michael P. Durney

Analyst

Noise.

Randle G. Reece - Avondale Partners, LLC, Research Division

Analyst

All right. The U.K. Job Board you're acquiring, what do you know about the -- let's say that you got to the operation as far as how much they depended on the staffing side of it to feed them business. And how much are you going to have to rebuild the way that you make contact with candidates and with employers?

Michael P. Durney

Analyst

Yes. So it's a good question and one we thought a lot about as part of the transaction. So the history of The IT Job Board, being owned by SThree is, if you go back a number of years, it was essentially a repository, and I'm saying essentially, not literally, but a repository on behalf of the staffing company and so it, itself, did not pursue staffing clients as a customer base way back when. That has transitioned over the last couple of years. But a fair amount of the traffic and profiles comes from the association with their former parent company. Having said that, the activity level on the site, very little of it came from what was the profiles they got from the parent company. And so on the one hand, we have made plans to supplement the flow of traffic. But from an activity level, we actually don't think there'll be any impact and when we supplement the flow of traffic, we think the activity level will actually increase.

Randle G. Reece - Avondale Partners, LLC, Research Division

Analyst

And when you look at just the total help-wanted advertising market, online help-wanted advertising market, it looked like the past few years that paid advertising was losing share to unpaid. We don't have a lot of ways to guess what that mix is. But everything that I look at that measures the total market shows a lot of slowing in it. It sounds like if you're suggesting maybe low single-digit growth in the U.S. and upper-single digit outside the U.S., it sounds like you're suggesting that, that share shift is really slowed down or stopped. Do you have any reflection on that?

Michael P. Durney

Analyst

I'm sorry, the share shift from?

Randle G. Reece - Avondale Partners, LLC, Research Division

Analyst

From paid to unpaid.

Michael P. Durney

Analyst

Oh, from paid to unpaid. So there certainly has been, from a sourcing and overall online recruiting, there has been a shift from paid to unpaid. I don't know that, that slows down. I think over time, it probably slows down, because there's only so many free or unpaid places you can go. I think generally, what we believe has happened and I think the data would prove this, is that part of that migration has been from generalists to unpaid and not specifically from specialists to unpaid. We've been impacted by everybody else, but the lion's share of the impact has been on generalists.

Operator

Operator

Your next question comes from the line of Doug Arthur from Evercore Partners.

Douglas M. Arthur - Evercore Partners Inc., Research Division

Analyst

Yes, a question for Scot. You mentioned that you're seeing early signs of turnover increase. And I guess, as you look back on 12 years in the tech market, I mean, it just seems surprising, assuming there's no major change in the unemployment rate in the tech space, so the market's been relatively tight but you've talked about this issue of turnover affecting your business. How do you see that progressing? And have you ever seen a period over your tenure where the employer market, particularly in tech, has been reasonably good, not great, where demand for your products has been sort of this flat?

Scot W. Melland

Analyst

Sure. So on -- as far as the turnover part of the question, what's been really unusual about this recovery is the fact that in prior recoveries, you usually get a surge in turnover. So you go -- the example we always give is looking at professional business services, turnover is surging way above the 10-year average. And that's something that we saw in the last 2 recoveries but we didn't see in this recovery. And so that's been quite unusual. What we have seen -- and so we've been essentially waiting to see the turnover increase. We think that the reason it didn't surge is because of the people's feelings about the overall economy and nervousness about the overall economy, as well as potentially the real estate market preventing people from being able to get out of their homes and to move to opportunities. What we saw in this quarter that leads us to believe that this could be breaking finally, are really 2 data points. One is that we did see the professional and business services category report turnover in the last couple of months, either close to or slightly above the 10-year average. And that's the first time we've seen that in this recovery. So 2 months, I wouldn't read too much into it, but it is a positive indicator. The second is that, we do every 6 months an employment survey of a broad cross section of recruiters and employers. One of the questions we ask them is, are you experiencing more voluntary departures? And we actually saw a several-percentage-point increase in those employers reporting that they had seen some voluntary turnover increase. And so just 2 indicators that this could be breaking finally. And as you know, historically, when this has broken, it's been good, essentially, for everyone's businesses, but for our business as well. Have we seen a time where there's been a surge in turnover that we have not benefited? We haven't seen a time like that.

Douglas M. Arthur - Evercore Partners Inc., Research Division

Analyst

So I mean, basically, as you look back over the last 12 years, this recovery has, obviously, been unusual in the sense that the markets you serve are in pretty healthy shape, but the turnover issue has been the major difference?

Scot W. Melland

Analyst

Yes. I would -- let me put one caveat in there. Absolutely, this is different and so we haven't seen the turnover surge we would have expected. I would characterize the markets, though, as being varied. So financial services, I think, is a very tough market today, globally. Rigzone and energy, a good market and then the tech market is good, but it's tight. And so we've been waiting for this turnover to break and, I think potentially, it's finally breaking.

Operator

Operator

[Operator Instructions] And your next question comes from the line of John Janedis from UBS.

John Janedis - UBS Investment Bank, Research Division

Analyst

Best of luck, Scot, and congratulations, Mike. Scot, are we at the early stages of maybe -- it's kind of related to Doug's question. But are we at the early stage of maybe a change in the way the tech industry sources talent, maybe using more of an internal resource? And when you do your survey, do you ask if recruiters are planning on changing sourcing methods?

Scot W. Melland

Analyst

So I'll start with the survey. In the survey, it is broad and it's broad to all professionals, so it's not tech specific. We don't really ask them about their recruiting methods. We tend to focus on their hiring intent and then the flow of what they expect to do. Back -- as far on your question on the tech side, are we seeing a different way of recruiting for tech people? Yes, there has been a shift in the way companies are looking at the tech area and how to find the tech resources. And Mike alluded to this a few moments ago, where we are seeing a shift more towards sourcing. So if you think about our business as being sort of half sourcing and half -- or part sourcing and part advertising, there's been a shift in probably in the last couple of years towards sourcing. And I think a lot of that is due to LinkedIn and the comfort that companies are now having with using tools like LinkedIn and our database, quite frankly, to find talent. So it's a little bit more sourcing based but that being said, the advertising is still an incredibly important part of this and I think will be down the road.

John Janedis - UBS Investment Bank, Research Division

Analyst

Are you finding that's accelerating over the past few months? Or it's more consistent?

Scot W. Melland

Analyst

No, I'd say it's more -- just consistent.

John Janedis - UBS Investment Bank, Research Division

Analyst

Okay. And then maybe one last question, just based on what you know today, is the Clearance situation something that you expect to be a multiyear problem or issue?

Scot W. Melland

Analyst

I don't -- we're definitely feeling the impact today. A lot of it depends on what happens in Washington. Many of the companies have adjusted now. So I wouldn't expect that this is a multiyear problem, but it really depends upon what goes on, at least on the defense part of it, what goes on in Washington.

Operator

Operator

I would now like to turn the call over to Jennifer Bewley for closing remarks.

Jennifer Bewley

Analyst

Thank you. And thank you, all, for your time this morning and interest in Dice Holdings. Management will be available to answer any follow-up questions you may have. Please call Investor Relations at (212) 448-4181 to be placed in the queue. Have a good day.

Operator

Operator

Thank you for your participation in today's conference. This concludes the presentation. You may now disconnect and have a good day.