Daniel Hamburger
Analyst · First Analysis
Thanks, Pat. Let me start off by discussing how we're managing our resources in our Business, Technology and Management segment, which of course consists of DeVry University and its Keller Graduate School of Management. We've been preparing for normalization of enrollment back to the long-term trend and we're improving processes and reducing cost in some areas while redeploying resources in others to continue to improve the value proposition to our students and to enhance academic quality. One area of particular focus is investment in improving the freshman year experience. We're also putting in place mechanisms to better track academic outcomes. We recently implemented direct assessment measures that will help us to better gauge our student success early in their academic careers. From these programs, we hope to improve our student retention as we help them to achieve their academic goals. We're also investing in faculty development and training. This week, we're holding our annual faculty symposium, where DeVry University's thought leaders will learn from one another through white paper presentations on topics such as student retention and blended learning models. I'm really looking forward to spending time with the group this week. And a quick update on new location at DeVry University. Our campus in the Houston Metro opens in March and we plan to open 2 additional campuses in July, 1 in the Los Angeles and 1 in the Seattle Metro. Moving on to our Medical and Healthcare segment, Ross continues to experience strong demand, given the overwhelming need for veterinarians and physicians in the United States. At Ross University School of Veterinary Medicine, for the last several years, we've been working on achieving an additional level of accreditation from the American Veterinary Medical Association, the AVMA. We're very proud to report that we received full seven-year accreditation from the AVMA. This prestigious accreditation is the gold standard in veterinary medicine and reflects the investments that we've made in academic quality and student services. At Ross University School of Medicine, we've had capacity constraints in Dominica, as Rick mentioned earlier, and we've been making investments to address that. We just opened a new academic center with a state-of-the-art simulation lab. At Chamberlain College of Nursing, we're continuing to see strong demand across all our programs. We believe the success at Chamberlain is a direct result of the investments that we continue to make in both programs and new markets. We're in the process of launching a new informatics program certification, which will provide students with education in patient electronic record and other technology-related healthcare services. This year has become an increasing focus as the healthcare industry continues to move towards digitization. We also expect to launch a new DNP, that's a Doctorate of Nursing Practice degree during fiscal 2012 and of course, that's pending approval. On the second half of the year, we'll be opening several new locations in addition to our co-location with DeVry University in Houston, which just opened in March, we're opening a new location in Miramar, Florida with DeVry University and Ross' clinical site this summer. Next fiscal year, we're targeting a new location in Indianapolis and a co-location with DeVry University in Atlanta. In the past, we've mentioned that our target has been to open 1 to 2 new locations at Chamberlain a year. With the increased demand we're seeing for skilled nurses, we've invested in the infrastructure and the management team to do more. And we're now aspiring to open 2 to 3 new locations going forward. Actually, that reminds me of the story, I was in a meeting, when somebody asked Susan Groenwald, the President of Chamberlain, "What's the secret sauce to Chamberlain's ability to open so many new locations in the last few years?" Without hesitation, she immediately shot back, "The secret sauce is quality. We're very proud of Chamberlain's growing reputation for quality." And then lastly in the Healthcare area, at Carrington Colleges, I'd like to give a little color on what we're doing to improve our results. We've experienced some challenges here, namely some execution issues associated with the name change and other internal factors, but we have a performance-improvement plan in place. Our plan centers on enhancing our students' experience, optimizing our marketing process and building new locations. During the quarter, we expanded the use of simulation for our students, with an offering that we branded, "The Simulink [ph] Experience". We've been receiving positive feedback from our campus test pilot in Albuquerque and in Mesa, Arizona. In marketing, we're investing in the qualification center in Phoenix to improve response time to prospective students. This is expected to be operational in the first quarter of fiscal 2012. And our new location in the Dallas Metro is on track to open later this year. We'll keep you posted on our progress. We believe in Carrington's long-term growth prospects given the large demand for allied health and ancillary care professionals throughout the United States. Separately, Rob Paul will be taking over as President of Carrington Colleges this summer, succeeding George Montgomery, who will be retiring. Rob has demonstrated strong operational expense at DeVry University and he's a proven leader. We absolutely love promoting from within. So we're just thrilled for Rob and for the whole Carrington team. Now moving on to our Other Educational Services segment, to comment about DeVry Brasil, where we experienced notable enrollment growth that significantly outpace the overall Brazilian market. And this was largely driven by sharing best practices from DeVry University at the DeVry Brasil campuses. It really is a great example of creating value through an acquisition and then sharing operating experience and infrastructure know-how to drive growth. The DeVry Brasil is very much on plan. In year 1, we set strategy and focused on integration. In year 2, we executed the plan, including implementing these best practices, and now with year 3, we're starting to see the benefits of the plan. Going forward, we'll continue to focus on quality, such as by expanding faculty training. Then we'll add course offerings and locations. We're currently building out a new facility at our Ruy Barbosa College and we're undertaking our first organic expansion in the city of Sao Luiz in northeast Brazil. So to summarize, our focus on academic quality continues to position DeVry as a leader in providing high-quality education to our students. This focus, coupled with our diversification strategy, supports long-term growth and continues to serve us well. But before I open it up to questions, I'd like to recognize and say thank you to all of my coworkers at DeVry, their commitment to our students is the foundation of our success. So with that, we'd be happy to take your questions.