Daniel Hamburger
Analyst · Citigroup
Thanks, Joan. Thanks, everyone, for joining us today. Overall, we're pleased with our performance in fiscal 2011 academically, operationally and financially speaking as well. This performance was driven by our commitment to academic quality and strong execution of our diversification strategy. While we delivered strong results for the year, we're proud that we also continued to make long-term investments in the quality of our programs and services, laying foundation for continued growth in the future. We now have more than 119,000 students currently enrolled in our DeVry family of institutions. While we recognize this figure was slightly down for the year, we remain encouraged by the results we were able to achieve in one of the toughest economic environments in history. Now it's clear that DeVry and higher education in general have faced some headwinds in the current environment caused by a number of factors, and I'll touch on these and then address the steps we're taking to overcome these challenges. And to start, one thing I'd like to address is something I've been asked about quite often recently, which is the impact of increasing admission standards on enrollment growth. Lately, we've heard several universities cite new admission standards as a reason for enrollment decline as they've turned away students that previously would've been admitted. It hasn't been the case for DeVry because we don't have open-enrollment institutions and has had enrollment standards in place. Some people have been surprised when I told them this because there's a perception that all private sector colleges are open-enrollment, and that's not the case, and it's not the case at DeVry. While we continually evaluate and make adjustments to our admission standards, these aren't major wholesale changes to our operating model. So let me turn to the 3 factors that we do believe are having an impact on our enrollment. First off, after several years of exceptional enrollment growth, we all expected an industry-wide reversion toward more of historic levels of enrollment growth. Google keyword searches and the whole category of education have been trending down in the last few quarters, and that's across all of higher education, not just the private sector. Like just the day -- just the other day, somebody sent me an article about Eastern Illinois University's new student enrollment as being down about 9%, and they're closing a portion of their student housing. So this is affecting public sector state universities, as well as those in the private sector. As we've discussed on past results calls, we've been anticipating this reversion to the trend. And we believe, over the long term, enrollment growth will likewise revert back to the long-term trend, which is in the mid- to high-single-digit range. The second factor is the impact of the new regulations governing higher education that went into effect July 1. Implementation of these new regulations has created an adjustment period that all schools have had to begin working through to some degree or another. One of the main adjustments we've been addressing is reevaluating our marketing affiliates and how they stack up to the new regulations. In some instances, this may mean no longer working with certain vendors. This doesn't mean these vendors are necessarily doing anything wrong, but if they're unable to demonstrate adherence to our standard, we simply won't work with them until they do. And I hope they're listening. And by the way, DeVry University's President, Dave Pauldine, he's played a leadership role for the sector in setting standards for marketing and advertising vendors. So kudos to Dave. These relationships may take time to replace, but given DeVry's conservative risk-averse nature, we will be uncompromising where compliance is involved. I can assure you that. Another adjustment is compliance with the new compensation rules, which apply to all colleges whether private sector, public sector or independent. Again, I'll point out a misperception here. Some people think we were paying commissions before -- people think we were paying commission before the rule changes and that the rule changes, therefore, had an impact. But that's not the case. We weren't paying commission until that wasn't an impact on the new regulations. But we did need to adjust our performance management systems and our processes for employees whose compensation was covered by these Department of Education rules. We're being careful to ensure we remain in compliance and to properly assess the performance of these employees. And in addition, we're also training all our employees on the new regulations. We recently brought in 600 of our top managers across our institutions for 3 days of training on what the new regulations mean for our institutions. And we've rolled out a training program on responsible communications practices to all employees. These are examples of DeVry's commitment to compliance. So while we're making these regulatory adjustments and don't foresee them being a long-term issue, they have been a near-term distraction to our employees and likely have had a bit of a negative impact in our performance. So finally, the third factor, the economy. That's the one we believe has had the greatest influence in our student enrollment. Basically, and you don't need me to tell you this, but this economy is just awful. And as the sluggishness in the economy has dragged on, it's had an increasing effect on student decisions to pursue a college degree, as it sure has in every other economic decision. It's hard to overstate the increasing level of discouraging economic trends. Just recently, it was released that, in June, consumer spending fell for the first time in 2 years. We've seen [indiscernible] fell. And what really brought it home for me is when I saw an article recently that even the dollar stores, Family Dollar, Dollar General, they're experiencing sales declines. They always do well in a recession, but this one has dragged on so long and so deep that even the Dollar stores are down. When you combine this declining consumer sentiment with all the uncertainty and the high unemployment rate, it's clear that the average person in the U.S. has become much more risk-averse and cautious when it comes to spending or committing to anything. It's unrealistic for us to think that education would be immune from this. And so clearly, these 3 factors have negatively impacted our institutions. We wanted to provide as much color as we could. So that's the diagnosis. But what are we doing about it? So let me give you an idea of the steps we're taking at 2 of our institutions that have been most negatively impacted by the current environment: DeVry University undergraduate and Carrington Colleges. The DeVry University, as a focal point for our improvement efforts, includes, first, investing in the strong DeVry University brand, which we view as one of our greatest assets. We're increasing our emphasis on generating more inquiries through inorganic and paid search. And to illustrate this approach, let me cite what we’re doing to support the brand at Keller Graduate School of Management. We launched a campaign that targeted TV spots and online media initiatives that underscored the value proposition of a Keller degree: of course, the practitioner focus, flexible scheduling and having the best of both, the best of both on-site and online coursework. We believe these efforts have been a driver of Keller's continued growth and out-performance relative to the graduate market. So we'll be increasing our focus on this kind of an approach at the undergraduate level as well. And the second step we're taking is improving our student outreach and recruiting processes, enhancing our technology tool to provide faster service to prospective students. In particular, we're focusing on a more efficient approach to how we handle inquiries received via social media. And we're increasing our investment in recruitment channels, building relationships with corporations, community colleges and government organizations. And the third element of DeVry University's growth strategy that I want to highlight is adding new locations and new programs. I'll provide some more examples a little later on the call. Now let me turn to Carrington where we're also actively addressing our underperformance. And I'd like to highlight 3 elements of our turnaround plan here. First is enhancing our student's academic experience. One way we've been doing this is through something we call our Symlink experience, which we briefly mentioned, I believe, last quarter. This state-of-the-art technology offers students the latest in advanced patient simulation teaching methods. It's now fully operational and receiving stellar reviews, I might add, at our Pomona, Mesa and Albuquerque campuses. Secondly, we're optimizing the marketing and recruiting process at Carrington. During this quarter, we successfully relocated our student qualification center in Phoenix. We're currently training the new staff on processes to enhance student service. We expect consistent improvement in our responsiveness to prospective students as this team gets oriented to the new processes and begins to hit its stride. Our marketing team has also been hard at work making changes to improve the efficiencies in inquiry quality. We're seeing early indications of an increase in traffic at our Carrington website. We're seeing more overall inquiries and a shift in our inquiry mix that reduces our dependence on outside vendors. And third at Carrington, we're launching new programs and new locations. We're developing programs beyond healthcare to include business and networking technology. We recently opened a campus in Pomona, California, that provides an opportunity for incremental growth. This is a co-location with DeVry University, so the efficiency is higher than a stand-alone campus. We're also in development in our first Carrington campus in Texas, in the Dallas suburb of Mesquite, Texas. And in terms of new locations, we're also -- here we would also include the virtual location, if you will, of online delivery. Carrington currently only has a small online presence, so we believe there's a lot of opportunity here. So while we're not satisfied with enrollment results at DeVry University undergraduate and at Carrington, we believe we have solid plans in place to address the issues. It's also important to note that, even though we had these 2 institutions underperform in this difficult environment, our other institutions performed quite well and displayed strong growth. So while there's currently softness within DeVry University undergraduate and at Carrington, the growth at Chamberlain, Ross Medical, Ross Veterinary, Keller and at DeVry Brasil, all this growth offsets the weakness. And this observation gets to the heart of our diversification strategy. When one institution is down, others are often up. DeVry's diverse family of institution allows us to mitigate the impact of economic and curricular cycles. It keeps us on a path of long-term growth. So the DeVry formula is: Quality plus diversification equals growth. Our focus is to keep investing in educational quality and to continue to position ourselves across a diverse array of educational segments especially those that are in high demand like technology and in healthcare. And a great example of this, of course, is the acquisition of American University of the Caribbean that we announced last week. AUC's high-quality curriculum, faculty and facilities make this a perfect addition to DeVry's growing healthcare group. We believe there's a compelling strategic rationale for this transaction. AUC has excellent academic quality, and is 1 of only 3 Caribbean medical schools whose students are entitled for an eligible -- and of course, Ross, being another. AUC offers us the opportunity to have a firm #1 position in international medical education and to further help meet the growing demand for well-trained physicians in the U.S. Secondly, the execution risk of this acquisition is relatively low. We know medical education. DeVry and AUC have highly compatible cultures, and those cultures are focused on quality program, integrity and compliance and excellent student service. Thirdly, we expect excellent financial returns well in excess of our cost of capital. The transaction will be highly accretive: accretive academically, accretive to our society as we help address the physician shortage and accretive financially. So as we move forward, we have a thorough integration plan in place. In summary, our game plan includes the following priorities. Priority #1, 2, and 3: quality. While AUC's academic delivery is already of high quality, we'll continue to invest here, including upgrading the labs, investing in patient simulation, investing in the clinical network, curriculum and faculty development. Next priority: build growth capacity. We've already developed a master plan, working with the prior owner, and this is about a $20 million investment. And finally: work on synergies. AUC will continue to be a separate institution, and at the same time, we see many opportunities to share best practices, things like clinical training, faculty development, purchasing and technological improvement, all like those that we've developed at DeVry University and at Ross University School of Medicine over the years. Earlier this week, Bill Houston, who heads our healthcare group, and I had a chance to visit with the employees and the students of AUC. We had a chance to welcome them to the DeVry family. I got to say, the students are really impressive, the staff is dedicated to student service, the faculty is outstanding. And we have a great relationship with the government there. In fact, we were honored to have the St. Maarten prime minister and many other public officials join us for a public celebration of the transaction. And we look forward to continuing this strong partnership AUC has enjoyed there over the years. So before I turn it over to Rick and Pat, I'd like to highlight a few developments in the public policy arena. First and foremost, the period of regulatory uncertainty is behind us, and we have a set of rules in place that we can work from. We firmly believe in strong metrics that can improve institutional quality, accountability and transparency. And while we don't see the current gainful employment rule as being the best way to measure institutional quality or even the best way to measure whether graduates are gainfully employed, we think we can work with it, and of course, we will be compliant with all rules and regulations. We've begun work on analyzing our programs under these new metrics, and our initial analysis has yet to find any programs that failed to meet the new parameters. However, we do believe there's room for improvement in these regulations, and we want to be a part of the dialogue to get it right. And so it's great that we now have certainty. And while the process of the 2 last years wasn't always pleasant, there were a number of positive outcomes. For one thing, a lot of policymakers are much better educated now. There's strong, bipartisan understanding that, given our huge need for education and a shortage of resources in the public sector to meet this need, the private sector will continue to play an important role. That's huge. There's also an increasing recognition that the laws and regulations ensuring quality must protect all students, whether they attend private sector, public sector or independent colleges. Again, that's huge, something we've been advocating for years. So we see the opportunity for a new dialogue, one that says, "Clean sheet of paper. How should we regulate, how should we oversee higher education?" We think there's the opportunity for a complete policy reform, and as this dialogue unfolds on Capitol Hill, we look forward to being a part of improving the overall policy framework. Along these lines, DeVry recently had an opportunity to participate in a senate health education, labor and pensions committee roundtable to discuss policy solutions and ways to improve private sector education. Our presence at this meeting was an important step. We continue to build an ongoing and constructive dialogue even with those who've been critical of the sector. We thank Senator Harkin for hosting this discussion and for enabling DeVry to have a seat at the table as a thought leader in the sector and across all of higher education. In summary, our concept is to base the new policy framework on 2 pillars: metrics of accountability and standards of best practice. And to apply the framework to all colleges and universities. If you'd like to read our proposed 2-pillar solution to college accountability, we posted my written testimony from the roundtable on the DeVry website. So, thank you for your indulgence for that, well, unusually long overview. But with that, I'd like to turn the call over to Rick and Pat for the financial and enrollment results.