Daniel Hamburger
Analyst · Bob Craig, Stifel, Nicolaus
Thank you, sir. Let me begin with our Business, Technology and Management segment, comprising DeVry University and its Keller Graduate School of Management. In December, we announced that DeVry University had experienced some softness in new student enrollment growth in the fall. I want you to know that we don't observe slower growth in the external market and just accept that. We view it as our job as a management team to improve our processes to continue to reach more students. So what's important to focus on here are the actions that we're taking moving forward. And for example, we were understaffed in some of our admissions teams during the fall recruiting period, so we're in the process of reallocating resources in this area, the prospective students can receive prompt service and have access in the information that they need during the enrollment process. Another action we're taking is adjusting our marketing mix and continuing to invest in DeVry University's branding strategy, firmly positioning DeVry University as the career university. The reason we launched our first ever combined DeVry and Keller branding campaign is part of our celebration of DeVry University's 80th anniversary. By the way, DeVry was founded back in 1931 right here in Chicago by Dr. Herman DeVry. We heard very positive comments on the messaging, and you can find the link to the newest example of it in today's press release. Now in terms of total enrollment, we're continuing to see strong growth rates and that's in part because of increased persistence. This is being driven by our continued investments in the quality of our student services. Our Student Central, which I mentioned earlier, we've got great feedback from students about how helpful Student Central is to them. And during the quarter, we completed the rollout to all DeVry University locations. Moving on to our Medical and Health Care segment, I'll begin with Ross University. On the second quarter, Ross received licensing approval for its Freeport, Grand Bahama location from the Medical Board of California. This was an important step for student licensure in California. We're pleased with this result and we believe it's consistent with the quality academic programs that Ross provides to its students. Now given some capacity constraints at Dominica campus about two years ago, we set an extension strategy that included the Freeport location. But since then, subsequent events have caused us to slow down and reevaluate this strategy. But for some of you who weren't here at that time, I'll provide a bit of history for you. We always knew that students who were not going to be eligible for federal financial aid in those semesters while attending Freeport, so we developed an institutional loan program for those students. Our understanding has been that once student move beyond their semesters in Freeport, they would become eligible for federal financial aid for the balance of their education. The Education Department has recently raised some questions that we'll need to work through and that could impact Title IV eligibility for new student. So we're evaluating how to best leverage our Freeport location, but I'd like to remind you that Freeport is just one part of our overall expansion strategy for Ross, as we continue to invest in Dominica, and so that's a part of our strategy as well. And we're also expanding our clinical capacity in Miami, Saginaw, Michigan and throughout our clinical networks. And as we projected, we were down in new students the last two semesters, and we expect new students in Ross to be down slightly in the January semester as well, which we will be reporting next quarter. But then we should start to see growth again. Long-term, we expect to continued, steady growth, given the demand for positions. In fact, the recent article in the Wall Street Journal stated that in order to keep pace with physician demand, the U.S. will need to train an additional 6,000 to 8,000 doctors each year for the next 20 years. Ross graduates serve some of those underserved populations in the country, providing critical care to people who may not have access otherwise. And based on information from the Association of American Medical Colleges, Ross University School of Medicine ranked number one in African-American physician graduates in 2010, more than any U.S. medical school. So Ross and schools like it are helping to fulfill and to meet the critical need. At Chamberlain College of Nursing, we're continuing to see strong demand as the need for skilled nurses continues to rise. In particular, our Masters of Science in Nursing program showed strong growth during the quarter, which indicates the demand for nursing professionals with advanced degrees. We're continuing to invest in new programs, locations and partnership at Chamberlain as well. In the coming months, we'll open a new Houston campus and it's pending approval. And that would be a co-location with DeVry University. And then in the summer, we are expecting to open a new campus in Miramar, Florida, again pending approvals, that will be a tri-location, not a co-location, but a tri-location with DeVry University and a replacement clinical location for Ross University. At Carrington Colleges, we continue to focus on improvements in our internal execution in order to drive growth. We've been in the process of shifting to more direct advertising versus brand advertising. We're putting procedures in place to respond to increase more rapidly. We're creating a more straightforward website experience with prospective students, and we recently opened a new campus in Pomona that's offering high-demand programs in medical, pharmacy and veterinary fields. This, by the way, is another co-location with DeVry University. We expect these improvements to take some time to produce results. We do see long-term opportunities for growth at Carrington because of the need for healthcare professionals in the United States. And let me just comment on that because the Carrington Colleges are a great example of how the private sector responds so nimbly to society's workforce needs. Last week, I attended an education conference that was put on by the Aspen Institute, and one theme was how many young people may not want or be suited for a four-year bachelor's degree and would be better served by pre-baccalaureate programs, so certificates and associate degrees. In the other day, Bill Hughson and I visited with a major hospital system, where they described the hard time that they have finding allied health and ancillary care professionals, and they wanted to know if we could help. Again, these are mostly pre-baccalaureate levels. Carrington is responding to these educational and workforce needs. Turning to our Professional Education segment. Becker experienced a surge in demand for its test preparation services ahead of the new 2011 CPA Exam. Expect enrollments to return to more normal levels for the second half of the year. Investments in quality are also continuing to pay off at Becker. Recently, AICPA, the American Institute of Certified Public Accountants, announced its 2009 Elijah Watt Sells Award winners. It's actually an award that honors the candidates who scored the highest on the exam. Now you may remember that last time, nine out of 10 of the awardees were Becker grads. Well, this year, they increased the total number of winners to 15 because it was tied. And of the 15 candidates, 14 prepared with Becker, and that's out of about 80,000 test takers worldwide. So in the past five years since they've established this award, 47 of the 55 winners prepared with Becker. We're very proud of our students' success, and we believe this is a testament to the quality of our products and of our instructors at Becker. And then finally for our Other Educational Services segment, we're continuing to grow DeVry Brasil through investments in programs and new locations. Currently, we're in construction on a new campus building at our Ruy Barbosa School that will feature enhanced program offerings in fast-growing healthcare fields. And continuous improvements in student services has been a major focus for our schools in Brazil. This is a good example of utilizing best practices across the DeVry organization. I mentioned Student Central before, where we've taken the success of DeVry University Student Central, to begin implementing a similar student services center down in Brazil. But of course, there it's called Coordenadoria de Apoio e Suporte ao Aluno. And I maybe driving our transcriptionist crazy here, but you could just call it CASA for short. And that means home because this is our students' home for all their support services. And by increasing the quality of those student services and adding new programs and locations, we continue to see a wonderful opportunity to grow DeVry Brasil into the future. And finally, I'd like to mention some management moves over the last quarter that I think illustrate the management bench strength that we continue to grow. John Roselli smoothly transitioned into his new role as President of Becker in the quarter. And as you saw, we didn't miss a beat. And he was succeeded by Adriano Allegrini, a former McKinsey consultant, who has stepped right into the strategic planning and business development role. And in January, Chris Caywood joined us from Kaplan to lead DeVry Online Services, as he transitions into his new role overseeing K-12, international and professional education. I can tell you that given the fact that I have had to spend just a little bit more time in Washington, D.C. of late, our strong management team lets me do that, and I know that we're minding the store. And so to summarize, our strategies of investing in academic quality and of diversifying our educational offerings continue to position DeVry very well throughout economic cycles and during this time of regulatory activity. And so we're highly confident that 2011 will be a year of continued growth and successful outcomes for our students. Let me take a moment to thank all the employees of DeVry. 2010 was a tough year in some respects. It wasn't easy to keep reading negative articles about private sector schools. DeVry team members' commitment to our students and to compliance and their continued focus despite all the noise is truly an inspiration to me. 2011 holds a great deal of opportunities for DeVry. And together, we know we'll continue to make a difference in the lives of our students. Thank you. And with that, I'd like to take our questions. Joan?