Andrew Florance
Analyst · Raymond James
Good morning, everybody, and thank you very much, for joining us today for this earnings call. As you might expect, this has been a very busy quarter for us. As you know, we've closed LoopNet transaction on April 30. Today, just a few months into integration, we know dramatically more about the potential of the 2 businesses in combination. What we have learned has not changed our investment thesis. In fact, it has strengthened our belief in it and our excitement about the scale of our potential upside here.
I'm very happy the way our 2 organizations are approaching the integration process. Both LoopNet and CoStar Group have a very talented team of great professionals. Everyday, I've seen enthusiasm, open communication, hard work and commitment to strengthening our position as the #1 service provider to the commercial real estate industry. Our greatest strength in this combination is the expertise, professionalism and commitment of our 1,900-person-strong team.
The core investment thesis behind the CoStar Group-LoopNet merger is that CoStar Group is a great information service and that LoopNet, a great marketing service. In combination, each service could be effectively cross sold to one another's huge client basis. The combined company is the clear #1 player in marketing commercial real estate on the Internet as well as the #1 go-to source of information for the commercial real estate industry. With common customer profiles and content, we believe the combined companies will enjoy significant cost synergies.
I would like to begin today's call by telling you what we have learned so far. I will tell you how we expect to pursue the opportunity to upsell our LoopNet members, who are using LoopNet for information to CoStar's information products, while retaining them as LoopNet marketing customers. I will also tell you how we will encourage firms that have listings in CoStar to actively advertise them in the LoopNet marketplace.
As you may know, LoopNet has over 100,000 unique paying members now, and over 6 million registered members. In our effort to find the best prospects in this universe to upsell CoStar information products to, we look at several factors. These factors include: Does the client already subscribed to CoStar? Are they marketing more than one listing on LoopNet? Have they been searching LoopNet repeatedly over both the past month and the prior 6 months and perhaps before? Are they subscribing to one of LoopNet's information products? Good prospects may include individuals who do not pay LoopNet to subscribe to a product but nonetheless, they're searching the LoopNet website for free.
Right now, we have identified a group of about 130,000 LoopNet users who we believe are good prospects for CoStar Property, Tenant, or COMPS. I believe that 130,000 prospects is more than -- or I'm sorry, I realized the 130,000 prospects is more than the 100,000 paying subscribers at LoopNet, but we have identified many individuals that are using the free search feature of LoopNet as an information source.
Overall, this is obviously the largest pool of prospects we've ever had the opportunity to sell to in any acquisition we have ever done in the past. The number is staggering to me and quite motivating.
The number of potential sites, clients, or users could differ slightly from the 130,000. In a handful of cases, we might find 3 of these leads working together in 1 company, so if they began subscribing to CoStar, they will become 1 client with 3 users. In some cases, we could find a few LoopNet leads from 1 company to a site, where there are actually might be dozens of potential CoStar users there.
Now that we have merged with LoopNet, we have accessed the data in their systems. This is important because we know the names and contact information of these prospects, as well as their search histories. This means we can approach them with a very targeted sales presentation that's relevant to them and educate them on the benefits they can receive from CoStar information products, and show them clearly how the same search done in CoStar provide more information and more depth of data. We can show these prospects the difference between complete and detailed information from CoStar versus a little less so from LoopNet, when you're using it as an information product.
In order to learn more about these prospects, we selected and tested one representative market, Chicago. It's a diverse market and allowed us to get a good sample of industry professionals who know LoopNet. Our goal was to understand the scope of the opportunity, the profile of these prospects as well as their priorities, beliefs, needs and attitudes.
Ultimately, we wanted them to -- ultimately, we wanted to understand the best way to market and sell CoStar information services to them. We retained a third-party market -- I'm sorry, we retained a third-party market research firm to survey hundreds of Chicago-based LoopNet users and what we learned was quite interesting.
These prospects were foremost in retail real estate followed by apartments, office, industrial and then land. They come from both large and small shops, but most typically, they work in 3- to 10-person shops. The majority of them are full-time commercial real estate brokers, followed by investors and appraisers.
What we learned is that these prospects are not dissimilar from the profile of clients we currently have. 86% of these LoopNet users said the information they access from commercial estate websites like LoopNet is critical to their success. 97% LoopNet users said that it's important that the website they use has the most accurate data on properties in their market. Not one respondent said that the accuracy of data was unimportant. The overwhelming majority said that it was important that the site they use have a complete list of properties for lease or sale in their market. The bottom line is clear, I believe, access to quality and complete commercial real estate information is critical to their success and they know its importance.
According to the survey results, half the respondents stated that paying the lowest price possible for access to a commercial real estate website was not an important factor. They value the quality of information over the price they paid for it. One of the respondents summed up the opportunity perfectly by saying, "As a commercial real estate consultant, it's necessary to have the most information available. Our top priority is to provide quality consultation to our clients. The fees are an afterthought."
So they're looking for the highest quality information and price is not the most important factor. So my clear takeaway is that half the LoopNet users are using LoopNet is an information source because they believe it to be the highest quality source available, or at least roughly as good as other sources out there but at a slightly lower price. I believe that in many cases, they believe that CoStar might be the best source for certain areas whether they're in commercial real estate market but in the area that they work and they believe that LoopNet has higher quality information.
Only 20% of LoopNet users surveyed believe that LoopNet has less listings for Chicago than CoStar does. For those where retail real estate is their primary practice area, only 11% believe that LoopNet is -- doesn't have as much information as CoStar, or more. Not one of the principally land-focused LoopNet users thought LoopNet had less listings than CoStar.
In other words, the majority of LoopNet users surveyed believe that LoopNet is a more comprehensive, or at least as comprehensive, information source as CoStar. For most LoopNet users, we believe the misperception that LoopNet has more information than CoStar is an important decision for them to start subscribing to use LoopNet as an information source rather than CoStar. Are these LoopNet users correct? Does LoopNet have a more comprehensive database of listings for Chicago than CoStar does? Before LoopNet and CoStar merged, that was very difficult for anyone to answer with any real certainty. Now, 3 months post merger, our respective teams have jumped right in and connected and cross-references the databases and we can clearly demonstrate the differences in the databases.
CoStar has the most listings by far. As of today, our research team has successfully completed a massive effort to comb through the LoopNet database and find any commercial estate listings that were in LoopNet's database but not in CoStar's database. The connections made as a result of cross-referencing the databases have allowed our researchers to strengthen the relative information advantage that CoStar has. They examined more than 225,000 LoopNet listings that our systems teams could not automatically match to our database, and in the process they found and added 50,000 new listings to the CoStar database.
In addition to adding just listings, they've also found thousands of new people with listings to initiate regular contact with. So let me clarify the facts and how the 2 databases compare. Remember, that LoopNet's primarily a marketing system and predominantly relies on user input for all their listing content. CoStar, in sharp contrast, has a staff of just about 1,000 engaged in proactively collecting commercial real estate information.
So not surprisingly, but contrary to what most LoopNet users believe, our CoStar database has roughly twice as many commercial real estate listings in the U.S. as our LoopNet database does. Beyond that, CoStar has dramatically more depth of data on these properties and listings. In every one of the 200 largest U.S. cities, CoStar's database has significantly more properties than LoopNet's database does.
Remember that only 20% of the surveyed Chicago LoopNet users thought that CoStar had more listings than LoopNet in Chicago. The majority of LoopNet users surveyed think that LoopNet has more listings in Chicago, or the same as CoStar does. And it's now clear that majority is absolutely completely wrong.
CoStar has 34,730 listings in the Chicago CBSA and LoopNet has 17,848. That means that someone using LoopNet has an information source that's missing nearly 17,000 listings, or roughly half of all listings. Obviously, that's unacceptable for someone making a living showing clients all the possible listings for their requirements.
Many LoopNet users surveyed, or interviewed in great depth in various focus groups we conducted, really believed that LoopNet had many more retail listings, for-sale listings, small-building listings or land listings. That may or may not have been true in the past but certainly not now. CoStar has 218% more for-sale listings, 206% more retail listings, almost 300% more listings in buildings smaller than 15,000 square feet and 273% more land listings than our LoopNet database for Chicago offers.
Most importantly, every valid listing in LoopNet will be in CoStar. For years, we've heard from many clients and prospects and focus groups in meetings that they would really love to have a one-stop shop for a complete listing data that combine the listings in LoopNet and CoStar into one place. Now, we can credibly offer them exactly what they want and need.
Most importantly, at the end of our survey, we also told the Chicago LoopNet users that CoStar has twice as many listings than our LoopNet service does and we asked them, knowing the information, how likely would they now be to subscribe to CoStar for their commercial real estate needs.
56% stated that they would now be very likely, or likely, to subscribe to CoStar. 29% stated they were unsure, so that they would need some selling to subscribe to CoStar's information service. Only 15% stated they would be unlikely to subscribe.
We believe that our survey suggests that the 130,000 LoopNet prospects in theory, somewhere in the neighborhood of about 70,000 would be likely to subscribe to CoStar for their information needs if they really came to believe that CoStar contained twice as much information on their market than the LoopNet service they've been using for information. We are focusing our immediate efforts across the U.S. on them.
Time and again, in focus groups, we have learned it is hard to change long-held beliefs about the relative quality of these databases, especially if accepting a different view might imply that the broker have provided incomplete information to their clients over an extended period of time. Now that the 2 companies have merged, we believe it will now be dramatically easier to change their minds and get them to accept and internalize a belief that CoStar provides a dramatically more complete picture of the market.
Last month, we took what we learned from linking our listing and client databases, our surveys and focus groups and we set 24 demos in Chicago over a 2-day period with LoopNet users who have used LoopNet as an information service and did not subscribe to CoStar.
Our goal was to see how effectively we could sell CoStar information services to these LoopNet prospects. In the demo, we confirmed for them that LoopNet is the most heavily-trafficked website for commercial real estate, and that it was a critical resource for them in marketing their properties to large Internet audience of tenants and investors. LoopNet users viewed millions of detailed profile views in Chicago over the prior year, and that could generate leads for their listings.
We then explained to them that all the listings on the LoopNet service would be in CoStar and that there were nearly 17,000 additional listings in CoStar added by our research department that they could not find in LoopNet. We went through comprehensive comparisons between the 2 databases looking at retail office, land for sale, for lease, so on and so forth.
I did 4 of those demos and on 2 of my demos, we were able to get a contract right there and then. Another demo we did was to a large brokerage firm, about 30-some brokers, and while it did not close on the spot, which I would not expect to happen with a large brokerage firm, I believe it will close within a month or so.
One of the sales I was involved with was to a 2-person brokerage shop that have been paying LoopNet $159 per month on a month-to-month basis. They entered into an annual contract for CoStar information and LoopNet marketing with us for $730, a month, a 359% monthly increase. They increased their contract commitment from $159, to $8,760.
The second 2-man shop I was involved with, signing up that day, increased their monthly payment by 900%. The large 30-broker firm I mentioned is paying LoopNet $187 a month on a month-to-month basis and our proposal would be in the $8,000 to $10,000 a month range on an annual contract.
Of the 24 demos we conducted on these 2 days, 13 have already signed annual contracts and the majority of cases, it was for both LoopNet for marketing and CoStar for information. So we were gaining CoStar revenue and not losing LoopNet revenue. So in total, 54% of our demos resulted in a signed contract within 2 weeks of the original demo. That far exceeds any close ratio, or time to close, we normally experience.
We believe that eventually, approximately 80% of those 24 demos could close. What's interesting to me is when I compare that to that survey question of, if you were to learn that CoStar has twice as many listings, would you be likely need some time -- likely to subscribe to CoStar or need some time to think about it or not? Our results here actually matched that survey, which is really quite promising consider that implies across the whole country.
In total, we've converted 15 LoopNet users in Chicago this month, taking them from an approximate aggregate LoopNet fee of $1,425 a month on a month-to-month basis, to $8,873 a month with combined LoopNet and CoStar purchases on an annual commitment. We increased our monthly yield on these accounts by 500%, and we increased our contract value by 7,000%.
Interesting to note and important, 6 of the 15 converted LoopNet users were not paying LoopNet anything at all prior to conversion, they were free basic users searching heavily but not paying for premium service.
Within a week of our successful Chicago experiment demos, we brought 200 LoopNet and CoStar sales people together in Dallas for a sales conference and training session, so that we can begin to scale our Chicago trial to a nationwide cross-selling effort within the next month or so.
In addition to signing LoopNet users CoStar information products, we will also be approaching firms to encourage them to advertise their properties in loopnet.com. As we mentioned, LoopNet's the most heavily trafficked website in commercial real estate. Yet surprisingly, only about 17% of the listers in the United States for commercial real estate pay for listings on loopnet.com, leaving 83% as the potential target market. There are about 500,000 listings that CoStar was aware of that were not in LoopNet that opened up a whole new prospect universe for LoopNet to sell advertising to. LoopNet built a great brand and a successful product by selling advertising contracts on a monthly basis, one broker at a time.
It's effective, but it results in much higher churn rates. We can believe that we can grow LoopNet even larger by selling premium lister, at the firm level, on annual contracts rather than just in individual-basis subscription. So we think that those annual contracts will decrease customer turnover. We are very bullish on the revenue potential across signing LoopNet and CoStar products so we intend to increase our investment in marketing for the second half of this year.
I'm very proud of both the LoopNet team and the CoStar team, as their hard work continues to move us rapidly towards realizing the full potential of this merger. Post merger, we have restructured the LoopNet senior management team to best realize the potential of the merger. LoopNet executives, Fred Saint, Mike Handelsman, Bryan Smith and Wayne Warthen have all been key contributors with LoopNet for many years and have taken charge of several key areas of the company as follows: Fred Saint as President of the LoopNet Marketplace, responsible for the company's product, marketing and business development. As we already know, with approximately 3.6 million unique visitors a month, loopnet.com is a powerful force in commercial estate marketing. Working closely with me, Fred oversees product roadmap and product development at the LoopNet Marketplace.
Fred joined LoopNet in 2007 with the acquisition of cityfeet.com which he founded in 1999 and successfully led from startup to profitability and its eventual acquisition by LoopNet.
Mike Handelsman is President of LoopNet Marketplace Verticals, and is responsible for the Business For Sale and Land sectors, including BizBuySell, bizquest.com, Lands of America and Land and Farm. He's also responsible for our CRM system RE [ph] applications. Mike joined LoopNet as General Manager of bizbuysell.com in 2006, he is responsible for growing each of these verticals.
Bryan Smith is President of LoopNet Sales & Customer Service, and is responsible for overseeing and managing LoopNet's significant sales and service teams. He's responsible for overall sales and service strategies, as well as leading the advertising sales business. He's working closely with myself and John Stanfill who, as you know, is the Head of Sales and Customer Service for CoStar. Bryan joined up the LoopNet team in 2003.
Wayne Warthen is LoopNet's Chief Technology Officer and Senior Vice President of Information Technology. Wayne joined LoopNet in 1999 and directs LoopNet's data center and network operations, and oversees design and development of the company's web and software applications. Wayne is working closely with our team, Frank Simuro, our Chief Information Officer.
All 4 of these executives are doing a fantastic job and it's a great honor and pleasure to work with them.
In addition to LoopNet, I'd like to update you on other important company initiatives. While we've been doing the LoopNet merger and integration, we've made tremendous progress towards our goal of converting our U.K. operations and clients from an antiquated U.K. technology base into our much more powerful and efficient and attractive U.S. product and technology platforms. As of last month, our entire United Kingdom database, which contains 20 years of information, has been migrated from the U.K. input system to our U.S. technology platform.
And at this point, the U.S. technology platform is backfeeding the content into the legacy U.K. information products. We've also converted their fulfillment and CRM systems to our U.S. technology platform. Now all U.K. researchers are inputting and updating data using our U.S. enterprise platform.
Before the London Olympic closing ceremonies are done, we expect to have CoStarGo U.K. up and running. We anticipate the rest of the CoStar U.K. product suite will be complete by early fall. This is a culmination of 12 months of intense and excellent effort by 40 of our best software people in the U.S. and in U.K. and our 110 researchers in Glasgow. We'll do a CoStarGo rollout in the fall in the U.K.
From a sales perspective, the U.K. business reported nearly $1 million in annualized sales for the first 6 months of the year. We believe that we can upsell U.K. clients this enhanced technology platform and achieve significant acceleration of revenue growth in the U.K. in the latter half of this year, next year and beyond.
Back in the U.S., we have a couple of noteworthy initiatives. Our recent acquisition, Virtual Premise, is expected to release 2 significant product enhancements this fall. First, we expect to bring Virtual Premise's tenant retail and real estate management software platform to mobile and tablet devices, increasing the visibility of portfolio and lease information for its retailer bank and corporate real estate customers.
Second, we expect to deliver the first phase of integration of CoStar data into Virtual Premise. We've gotten a very positive reaction to that from our clients there. It will enable customers to see relevant CoStar data side-by-side with their own portfolio data. This is only the beginning of putting more information, decision-making power in the hands of the Virtual Premise customer base and exactly what we intended to do when we purchased Virtual Premise last fall.
In the fourth quarter 2012, PPR expects to launch a multifamily data and analytics service based on research developed with CoStar's research team. We believe that we have now surveyed the more apartment communities than anyone else in the business, and that we have the largest and most comprehensive database for the apartment industry. Demographic analytics such as population income combined with unit-level asking in effective rents and vacancies will provide unparalleled source bar [ph] for such things as lender underwriting, apartment rent setting, redevelopment and ground-up feasibility studies.
We also expect to launch CompassFLEX, which is a customizable analytic tool. It enables users to find custom credit scenarios from a selection of economic forecasts, confidence levels and mortgage risk parameters to model loan level defaults losses and related recoveries, as well as interest shortfalls that may impact cash flows to certain bonds within CMBS deals.
FLEX gives users more control to evaluate bonds across multiple scenarios and it provides a more accurate projection of the timing of cash flows which is essential for appropriately evaluating the risk return proposition of both safer premium bonds and the riskier discounted bonds in CMBS.
In the second quarter 2012, Resolve released a new dashboard for REQUEST. With the industry's heightened focus on data visualization, Resolve's new dashboard has more attractive graphics, more end user capabilities and improved drill-down to underlying detailed capabilities.
Let's touch on commercial real estate conditions briefly, which right now are looking fine for CoStar and actually -- are actually pretty solid.
The office market improved in the second quarter of 2012 with vacancy down 20 basis points to 12.6%. Net absorption of 18 million square feet for the quarter was double the 9 million square feet in the prior quarter.
The 62-million-square-feet absorption for the year were running fairly close to long-term averages. We expect demand to remain positive at 10 million square feet to 25 million square feet of net absorption per quarter, and to show more growth as fears about the current economy recover diminish over the next few years. The steady demand is very good for brokers.
Although office rents have been flat in many markets for the first time since the recession, we're seeing a small, just under 1-point, rise in asking rents year-to-date, with technology market showing the highest rent growth. At San Francisco, rents are up roughly 16% in the past year.
The office sector has significant upside in rents relative to most other property types, which in part represents past distress and a low level of rent versus replacement cost rents. Office sales have also returned to normal levels, and as of the second quarter of 2012, sales were on pace to match 2011. Annual office sales volume reached $75 million -- billion, b, with a billion, for 2011 which is near the $80 billion, 10-year average. Improved financing conditions have allowed for the return at large building in portfolio sales for the first time since late 2007.
So in conclusion with second quarter revenue increasing 37% year-over-year to $85.2 million, 96,096 paying CoStar subscribers with a 94% renewal rate and 100,507 paying LoopNet subscribers, I believe it's clear that our business is healthy, growing and has great prospects.
As we continue with the integration of LoopNet throughout the second half of 2012, we are more than excited about our prospects in 2013 and beyond. We believe that our employees, clients and shareholders will benefit from our larger, stronger combined company as we continue to expand.
Before I turn the call over to our Chief Financial Officer, Brian Radecki, I would like to congratulate said Brian Radecki, for becoming -- being named as Chief Financial Officer of the Year, large company category. He was honored to be the CFO of the Year, I was honored that it was in a large company category. And you'll be glad to hear that Mr. Radecki still remains humble and focused on his work. In fact, he's working out here in Glendora this summer and he has selected a modest office space here. As I looked around for Mr. Radecki yesterday, I found him in his office, which is labeled Accounting Storage 2. And the office manager was really quite dismayed that the CFO of the company wanted to work in an interior storage room, she insisted on removing the cabinets. But I just thought if he had an ego, he'd be in Accounting Storage Room 1, not in Accounting Storage Room 2. So with that, I'll now turn it over to our Chief Financial Officer, Brian Radecki.