Dan Rosensweig
Analyst · J.P. Morgan. Please go ahead
Good afternoon. Thank you for joining today’s call. Chegg is off to a terrific start in 2016, as we’re seeing great momentum, particularly in our subscription services. On top of the strong quarter, we are very excited about the acquisition of Imagine Easy Solutions, a global online writing tools company that adds another premier student-first service along with millions of new users to Chegg’s student hub. On today’s call, we will provide an overview of the trends of higher education and their impact on Chegg, walk you through the user engagement highlights of the strong quarter, provide a strategic and financial details of our acquisition of Imagine Easy, and of course Andy will review our Q1 financial highlights, update you on the final steps in our transition to an all-digital business through our textbook partnership with Ingram, and explain our increased guidance for the year, which is based on a combination of positive trends and the addition of Imagine Easy. Today also happens to be decision for the incoming class of 2020, and we see this class as an inflection point, marking a shift to a new generation of self-directed students who increasingly take learning into their own hands. The ubiquity of technology, the unsustainable economics of obtaining a college degree, the $1.3 trillion in student loan debt, and the consistently poor outcome have all put pressure on a system that has little changed in 200 years. These trends are not new but we feel this class and the students who will come after them are decidedly different. Consider that, incoming college freshmen were mostly born in 1998, the same year as Google. They have literally grown up with the internet and have seen consumer service after consumer service become more affordable, more convenient, more personalized, and more relevant, everything that has to accept the college education. Here are some fun facts that we learned about the class of 2020 from a recent Chegg survey. Only 6% of the incoming class has completed a homework assignment by hand in the past year. So, if I were you, I’d short [ph] the number two pencil. Only one in five high school students can recall having used a landline. But according to industry data, they send and receive more than 60 texts a day. That 81% of them use their mobiles devices in class daily. Importantly for Chegg, about half the class of 2020 believes they can learn a new subject just as effectively online as they can offline. The younger they are, the more likely they are to use technology to supplement classroom instruction. And it’s no big surprise then in a world of personalization and apps that 70% of students prefer to learn on demand and at their own places. Disturbingly however, another 70% of the class of 2020 can expect to shoulder a student debt burden of more than $40,000 by the time they graduate. This class and the classes to come have an entirely different set of experiences growing up and so their expectations are different about what they should learn, how they should learn it, where they learn it and how much it should cost. To meet those expectations, Chegg has very quickly transformed from an online physical textbook renter to one of the best known and most beloved brands for high school and college students because we offer suite of high quality, low cost online learning service. Today, Chegg has grown to become one of the top two brands that college students live on an unaided basis when asked which brands help them with their college life and study. And we are proud to say, we grew our score another 13% year-over-year. And we are seeing the benefits of this strong brand affinity in our Q1 results, particularly with our subscription services, Chegg Study and Chegg Tutors. The combined number of paying subscribers for Chegg Study and Chegg Tutors grew 37% year-over-year, reaching a record 750,000 subscribers in the quarter, which is a record for Chegg in any quarter. This is a reflection, both of the popularity of each service and how our services work well together. And our engagement metrics show the value of Chegg services to students and how much they rely upon us to improve their outcome. On average, students continue to use Chegg Study once a week. A big differentiator which we think is a very powerful competitive mode is our expert Q&A network. And in Q1, students viewed over 4 million solutions as well as asked an additional 745,000 questions, which were answered through our expert network, typically within four hours, that is double from last year. And with over 21,000 ISBNs already included in Chegg Study and expanded coverage of new topics through our expert Q&A network, we believe the value of Chegg Study to students will continue to improve for many years. Chegg Tutors which is still new, and where we’re making important investments, also saw outstanding results in Q1. Cheap [ph] among them was our much improved ability to match our supply of high quality tutors to student demand. You may recall that in the fourth quarter of 2015, we had more demand and supply, and that we had set a goal of responding to 85% of student requests for a tutor within five minutes. We are pleased to say, we achieved that goal. In addition, we saw substantial growth in students, tutors, minutes per tutor, and paid tutoring minutes, all of which speaks to the health and future of Chegg Tutors. It is clear to us that online, on-demand and personalized human help will only get bigger in the next decade. Some interesting color about students who are using Chegg Tutors is that three of the top 10 lesson requests are for writing, coding and computer science, which are not necessarily class specific, which means students are coming in Chegg Tutors to learn, both for their classes and their own personal need. While we believe each of our services, including those we’ve just acquired from an Imagine Easy, can stand on their own; together, they are far more useful to students and profitable for Chegg. In fact, one important metric to note is that nearly 50% of our tutoring students were referred directly from within the Chegg network are primarily from Chegg studies; this shows the real leverage in our network. Let me now touch briefly upon our other offerings. As we have noted, we are very excited about the launch of Test Prep in the second half of this year. And we believe it will start to contribute to our revenue in 2017. To-date, we have had more than 30,000 beta users and are highly encouraged by the user feedback. We believe students will prefer and get better results using adaptive online learning versus a static expert. Speaking of both, our required materials service continues to operate within our expectations, and we remain on track to liquidate all of our remaining physical textbooks by fiscal year end. Our advertising services, which are comprised of brand partnerships, enrollment marketing, and career services, all remain on track for fiscal 2016 goals. Our career site is continuing its evolution from internships only to becoming a complete career services center that helps graduating students get internship as well as their first job. As we’ve noted, we expect to begin monetizing this service in 2017. We continue to see great user traction. And in the past quarter alone, we have 250,000 new student registrations on the site and 100,000 new internships have been posted, up over 60% year-over-year. These metrics show that there is a real need for national college career service center, and we believe Chegg to be the leader in the space. And now to our newest service, so why Imagine Easy and why Now. In 2015, 73% of employers said that recent college grads were not well-prepared as written communications. According to the most recent national data, nearly one quarter of incoming freshmen are required to enroll in a non-credit remedial writing course, meaning that writing is a major pain point for students and institutions, as it causes students to take more time and expense to graduate with an estimated annual impact on colleges and students of more $7 billion. This is an unattainable situation and we think our acquisition of Imagine Easy helps to address this market. The Imagine Easy portfolio of market leading online writing tool helps students with their writing structure, citations, bibliographies, grammar, and plagiarism checks. Their value is reflected in their popularity, as more than 7 million unique users accessed them globally in just the month of March alone. Writing is an obvious category that complements Chegg’s already very successful learning services portfolio, and we expect it will be a meaningful contributor to our business right away. Imagine Easy has a huge brand and user engagement. In the past 12 months, there have been more than 240 million sessions logged, lasting an average of more than 8 minutes. And since launch, Imagine Easy users have created about 1.4 billion citations. So, as you can see, this is an incredibly popular product. As we integrate Imagine Easy’s capabilities into our portfolio of services, we anticipate, it will enhance our ability to acquire new students, try them across our services and increase the lifetime value of our existing customers, all while having a meaningful and positive impact on student outcomes. As a business on its own, Imagine Easy was growing profitably at a rate consistent with our existing learning services. The Company’s revenue model is also similar to that of Chegg’s which is a combination of advertising and subscription. Given the expectation and the needs of this new generation of student, we think there is significant upside to grow all of our learning services. Riding an Imagine Easy has been on our radar for more than two years, and both companies realized that the opportunity is much bigger together than apart. And I want to thank Neal and Darshan for joining us and becoming part of Chegg, and we’re very excited about what we can do together. Andy will walk you through the financial of this transactions as well as the fact that we will taking up our 2016 guidance, as a result of this deal. We believe the academic and economic trends continue to favor Chegg’s student first approach of offering high quality, low price easy learning services directly to students. Our brand, our reach and the power of our network are already driving a high growth and high margin, and we expect and look forward to even better results moving forward. Finally, we are excited to be just a few short months away from completing our transition to at an all-digital business. And with that, I’ll hand it over to Andy for a closer look at our financials. Andy?