Dan Rosensweig
Analyst · Barrington Research. Please proceed with your question
Thanks Dave and good afternoon, everyone! We had an excellent Q2 and a great first half overall. We enter the second half of the year excited as we believe we are on track to meet our full year revenue, subscriber and adjusted EBITDA expectations. And after two years of hard work, this is the semester in which we expect to complete our textbook transition as planned and exit the year as a 100% digital business. It's a very exciting time in the education industry and for Chegg. On today's call we will cover the macro trends in education that we believe favor Chegg's direct-to-student model for affordable, high quality, on-demand services; walk you through some of our key business drivers to help you better understand the business; provide an update on our two newest businesses, Imagine Easy's writing tools and Chegg Test Prep; give an overview of our textbook business and the back-to-school season; and as always, Andy will take you through our Q2 financials and guidance for Q3 and the rest of the year. To appreciate how big the opportunity is for Chegg, it is important to understand the size of the market, how influential Chegg has become, how dramatically the industry is changing, and how these changes uniquely advantage Chegg. In the United States today, about 15% of the population is a student in middle school, high school or higher education, and as a nation we will spend in excess of $1 trillion this year on the sector, or more than 5% of the total GDP. According to comScore, Chegg now reaches more than 40 million unique visitors annually, 10 million visitors monthly, and we are growing in part because of the current education system, which is not built to serve today's modern learner. From mastering basic writing and math skills, to navigating a college landscape decimated by budget cuts and bureaucratic resistance, students today face higher costs, fewer teachers, and less support from their schools, both in and out of the classroom. And while colleges seem unable to keep pace, the fact is that the rate of change, driven by technology and by students is accelerating. Consider the incoming class of 2020, born the same year as Google, raised on the Internet and services like Spotify, Uber, and the iPhone; their experiences growing up and learning are very different than our own, and faced with rising costs and diminishing resources in higher ed, today's student has an entirely different view of what they need to learn, how they can learn it, where they can learn it, how long it should take, and how much it should cost. To serve their evolving needs, Chegg reaches students starting in middle school, and we stay with them into their early careers. Our direct-to-student services include writing help, test prep, college matching, required materials for less, online homework help, on-demand live tutoring, internship search and soon careers. We believe our strategy of putting the student first and making all of our services affordable, online, and on-demand is positively impacting our business. In Q2, Chegg Services subscribers grew faster than it did in Q1 reaching 760,000 active subscribers in the quarter, setting a record for subscribers. As students return to their studies this fall, we expect to see similar growth in the second half of the year, further demonstrating the strength of Chegg Services. Our largest Chegg Service, Chegg Study, is considered indispensable by students because they know it helps them master their subjects, pass their classes, and ultimately graduate. We base this on monthly renewal rate that hovers around 80% and from the direct feedback students give us in social posts and on surveys where 90% of students' report that Chegg Study helped them get a better grade. Chegg Study today has a massive audience and a fast growing reach and fast growing engagement, with students continuing to access it about once per week on average while consuming more than 80 expert answers and textbook solutions per student in each quarter. For a little color on how rapidly we are becoming core to the learning experience, in the first half of this year, students asked and accessed more questions and answers than they did for all of 2015. And when students prefer or need the help of a live human being, they are increasingly turning to Chegg Tutors, where we continue to see growth in students, tutors, and overall tutoring minutes, which grew over 65% in Q2 alone. We believe these numbers reflect the increasing popularity of online, on-demand human help for learning at the college and high school levels. As a result, we anticipate Chegg Tutors will be our fastest growing business over the next few years as students become more familiar with the service and we are able to offer even more tutors across even more subjects while keeping it incredibly affordable for students, who pay as little as $0.40 a minute. Right now, a student can find a tutor on Chegg for everything from Astronomy to Zoology and believe it or not, one of our most popular subjects is Computer Science, where we are proud of the fact that we tutored nearly three times as many students in Computer Science in the first half of this year than Caltech's entire student population and we're just getting started. As I mentioned earlier, writing continues to be one of the most challenging areas for students in high school and college and with Imagine Easy we now offer a service that we believe is already indispensable to tens of millions of students. We are very pleased with the integration thus far and continue to be excited about the potential upside this business has to offer. Although many of you may not have heard of these services, ask a student about EasyBib for example, and you're likely to hear that they not only know it, but they rely on it, with the average user sessions lasting more than eight minutes. It's clear given the popularity and time spent with Imagine Easy that students value Chegg's writing tools, so let me articulate what they mean for Chegg shareholders. The acquisition of Imagine Easy nearly doubles Chegg's reach to 40 million unique visitors annually, and expanding our brand into junior high and high school, therefore extending the duration of the relationship we can have with students. As a result, Chegg now has the opportunity to acquire customers even more efficiently, continue to scale our brand, and cross-promote the Chegg Services that students use to improve their outcomes. And we continue to see great success cross-promoting Chegg Services on our network. To highlight just a couple of examples: the attach rate for Chegg Study from our print customers grew by nearly 30% year-over-year in Q2 and we continue to see about 50% of Chegg Tutors' customers coming directly from Chegg Study, again showing what we believe is the power of the Chegg connected learning network and how these services complement each other. Test Prep, which we launched earlier this year, is another excellent example of a service that will benefit from our increased reach into middle school and high school students, allowing us to acquire customers faster and at a lower cost. On July 5, we moved our ACT test prep product from out of beta to a paid service. We launched this service in the middle of the summer to ensure that it is ready for students before the big test taking season which occurs in the fall. As we've noted before, this is a brand new service so we have not assigned any near-term financial expectations. We're investing in the service this year with the expectation that that it can build scale in 2017 and become a meaningful revenue and profit contributor in 2018. Finally, we are just a few weeks away from our next textbook rush, which we expect will be the last rush where we actually own a physical textbook. It's been a long and challenging road, but we continue to see our textbook business as a cost-effective way to build our brand, acquire customers, own the direct-to-student relationship, and add to our data platform. On top of that, the bright orange boxes in which we ship textbooks are a great branding vehicle for Chegg and have proven to be a very valuable channel for brand partners to reach our coveted demographic. This fall, we are proud to be partnered with Tide, Ulta, Zipcar, and Shutterfly just to name a few of the brands who are helping us deliver the little extra surprise and delight that students love and look forward to from Chegg. We are very excited as we complete our transition to an all-digital business by the end of this year. We believe that the growth we've seen in the size of our network which now reaches 40 million unique visitors annually, the more than 30% growth we are seeing in Chegg Services, and the substantial growth we have seen in our adjusted EBITDA reflect that our strategy of putting the student first and going all digital is paying off. We believe the academic and economic trends favor Chegg's approach of offering affordably priced, high quality, on-demand digital services directly to the students. Our brand, our reach and the power of our network are already driving high growth and high margins within Chegg Services and we expect and look forward to even better results moving forward. And with that, I will turn it over to Andy to take you through our financial performance in more detail. Andy.