Christine Leahy
Analyst · Credit Suisse. Your line is now open
Thank you, Beth. Second quarter results were ,excellent with both strong top line growth and profitability. Consolidated net sales were $4.6 billion, up 10.6% above last year, 11.2% in constant currency. Gross profit increased 11.2% to $774 million. Non-GAAP operating income increased 10.7% to $358 million and non-GAAP net income per share increased 15.7% to $1.60 per share. These results reflect the combined power of our balanced portfolio of customer end markets, our full suite of offerings that address customer priorities across the IT landscape, and ongoing success executing our three part strategy for growth. First, the balance across our customer end markets; as you know , we have five US sales channels; corporate small business healthcare, government and education. Each of these channels are meaningful businesses, generating annual sales of more than $1 billion. This scale enables us to further align sales teams into vertical customer end markets, including K12, higher ed, state and local government and federal government. In addition, we have our UK and Canadian operations, which together delivered nearly $2 billion in 2018. These unique sales organizations, serve us well when end markets behave differently from each other. Sometimes that occurs because markets are disrupted by macro or external challenges. Sometimes it occurs when customers' behavior differ due to different priorities. This quarter, our double-digit sales increase was driven by excellent results across all five of our US channels, each growing high single digits or better. US customers remain focused on client devices to meet growing needs from full employment, as well as refresh, driven by older equipment, new used cases and new security features. At the same time, customers continue to modernize their IT infrastructure and adopt more flexible architectures. The team did an outstanding job helping customers address these priorities. In corporate, the team delivered just under 9% growth, as they successfully addressed ongoing demand for client devices, while overlapping last year's strong results. The small business team continued to leverage end market specific offerings and dedicated solution specialists, to deliver nearly 15% growth. The government team drove a 17% increase in sales. Federal had another excellent quarter, with sales up more than 20%. The team leveraged our distribution centers to meet customer refresh needs, and continued to deliver ongoing projects, like the Navy CANES floating cloud initiative and newer cyber security related initiatives, as they lap the impact of last year's shipping delays. The state and local team delivered high single-digit growth, as they helped customers refresh client devices. Education's 9% increase reflected low double-digit growth in K-12 and low single-digit growth in higher ed. K12 delivered on networking needs, and overcame chip constraints to meet ongoing refresh. Higher ed continued to leverage our broad portfolio to help campuses use technology to upgrade and enhance student and teacher experiences. Healthcare was up 14%, as the team continued to drive excellent results, helping health systems improve endpoint access and security, as well as address medical record storage and accessibility needs. Other, which represents our Canadian and UK operations, increased 8% on a reported basis. Both markets faced challenging overlaps in local currency. Canadian growth was driven by both organic and Scalar performance. The UK team delivered excellent increases in software and services, but as expected, local currency growth slowed on top of last year's more than 25% growth, and UK was flat year-on-year. Clearly, second quarter results demonstrate the power of our balanced portfolio of customer end markets. Second quarter results also demonstrate the power of our second driver of performance, the breadth of our offerings. With over 100,000 products, services and solutions for more than 1,000 vendor partners, we are well positioned to meet our customers' total needs across the spectrum of IT. US transactions increased mid teens led by high teens increases in client devices. US solutions increased mid single digits, led by double-digit growth in Netcomm hardware, which drove excellent increases in associated services and software. On a net sales basis, hardware increased 11%, software increased 5%, and services increased 26%. Hardware performance was fueled by client devices and Netcomm, both up double digits. Lapping last year's supply constraints, Netcomm growth was driven by data center, modernization and campus refresh, including investments to support ongoing digital transformation initiatives. On the client side, the team did an exceptional job leveraging our unique ability to provide high value services like pre-orders, configuration and staging, in a supply constrained environment. Video also increased double digits, driven by both displays and digital signage. Performance was lumpy in datacenter hardware, both enterprise storage and servers posted mid-single digit declines. Server performance was mixed across channels . Once again hyperconverged infrastructure posted meaningful double-digit growth. Flash represented nearly one-third of total storage hardware in the quarter, with customer adoption, aided by expanded offerings and improved economics. Software net sales increased 5%. As you know, software is becoming a larger component of IT solutions. Success helping customers adopt new technologies and infrastructure refresh, drove double-digit growth in network management, storage management and operating system software. Cloud also contributed to this quarter's results, with double-digit increases in customer spend, and gross profit. Growth was driven by productivity, collaboration mobility and security workloads. Services' 26% increase was led by professional services, warranties and configurations. And this leads to the final driver of our performance in the quarter, the impact of investments we are making in our three part strategy for growth investments made to ensure we continue to serve our customers' IT needs in this evolving markets, whether in a physical virtual or cloud-based environment, in the US or internationally. Our three part strategy for growth is to first, acquire new customers and capture share. Second, enhance our solutions capabilities. And third, expand our services capabilities. Importantly, these three pillars work in tandem. Each is crucial to our ability to profitably deliver the integrated technology solutions our customers want and need today and in the future. The first pillar focuses on continuous productivity improvement. This is vital to our ability to achieve our overall strategy. Continuous productivity gains fuel our ability to invest, while delivering profitable growth. A key way we do this, is through disciplined sales management programs, like category penetration goals and book management. Prescriptive programs don't work unless we have the talent in place to execute them. So for CDW, a key way we drive productivity, is by hiring and retaining the right talent. This is more critical than ever in today's tight labor market, and we have several innovative programs in place to help ensure we continue to hire develop and retain the best talent. Our sales residency program is a great example. Launched in November 2016, the program drive increased performance both through engagement and enablement initiatives. Residency focuses on CDW account managers between five to 24 months length of service. After completing four months in sales academy, residents are placed on their permanent sales team and assigned to a dedicated resident sales leader. The program includes mandatory formal training across multiple dimensions, all focused on building both technology and sales skills, with a focus on building solution skills early on our sellers career. Results have been excellent to date, customer spend for residents within 13 to 24 months of service was 40% higher this quarter than in the second quarter of 2016. Solutions as a percentage of total sales for account managers in the program are 300 basis points higher than in 2016. At the same time, the attrition rate for account managers with zero to 24 months length of service, has declined nearly 25%. Of course, retaining the right coworkers requires hiring the right coworkers. In this competitive market, we are implementing innovative approaches to ensure we continue to attract targeted talent. We are currently piloting artificial intelligence solutions to identify top talent within an applicant pool. AI tools identify high potential candidates, by finding applicants with characteristics demonstrated by high performing CDW sales professionals. When there is a high match, recruiters target the candidate for more intense activity. Our AI pilots build on other investments we are making to drive recruiting productivity, combining texting software to stay in touch with applicants with our collaboration platform, to conduct video interviews, has helped us hire 35% more highly qualified and diverse candidates year-over-year. For our entry level sales role, integrating video interviews into our process resulted in a 25% percent increase in the number of candidates screened. These are just a few handful of the ways we are investing to hire, train and retain talent. These investments, coupled with the strength of our value proposition, contribute to both seller and customer retention. At the end of the quarter, nearly 30% of our sellers had at least 10 years of CDW experience. Longer tenured account managers have longer relationships with customers, and that has a direct impact on sales. Customers with more than 20 years with us represented just under half of this quarter's spend. Clearly our investments in our coworkers contribute to our profitable growth. Investments we have made to enhance our solutions and services capabilities, our second and third pillars, are also contributing to our profitable growth. These pillars are designed to ensure we remain relevant to our customers and to our partners. Our acquisition of Canadian solutions provider, Scalar, a great example of our second and third pillars in action. Scalar has locations across Canada and brings strong capabilities in fast-growing areas, like security, cloud, infrastructure and digital transformation, with deep services capabilities. Our investment thesis is straightforward with Scalar; accelerate our solutions capabilities, and expand our geographic reach within Canada. Let me share an example of how we are already benefiting from Scalar's solutions expertise. As CDW Canada customer needed to upgrade their security environment, key to the need was the desire to safeguard how they interacted with their clients. The customer had been with CDW Canada for some time, but we had limited success penetrating their solutions business. Knowing the breadth and scope of the Scalar portfolio, the CDW account manager brought Scalar in on the problem. Scalar's security services team did a deep dive with the customer and developed a comprehensive solution, which included hardware, software and services. The solution centered on a zero-trust security model, that utilizes cloud-based firewall virtualization, to protect both enterprise and customer facing environments. Importantly, incorporating Scalar delivered implementation and training services into the solution, meant deployment was fast. The solution generated more than C$500,000 product sales and C$100,000 in services. Great early proof points on the benefit of the technical and services investment made in Scalar. Cloud is another area, where you see the benefit of our technical and services investments. Investments made in our cloud practice since its launch in 2011, have enabled a portfolio of solutions that span the entire life cycle, from design, migration, integration, consumption management, and managed services. Last quarter, we shared an example of how we helped a customer migrate an electronic medical records workload from the cloud, back to on-prem solution. This quarter, let's take a look at an example of how our small business team helped a customer move a backup and recovery workload to the cloud. A small, rapidly growing global real estate support business, held their data on-site and needed a fail-safe backup solution, no downtime, right away. The customer had a cloud-based pay-as-you-go subscription for test-dev, but did not have any ongoing cloud application. Their dedicated CDW small business account manager brought in one of our small business Technical Solutions Advisors' to help. After assessing the situation, the advisor identified that one of our pre-packaged Small Business Solutions bundles was well suited for the customers' needs. The bundle included cloud-based recovery, with design and migration services, a perfect fit for the customers' needs, including quick implementation. Packaging solutions with services is one of the ways our dedicated small business segment is making solutions more accessible for the customer, and easier for the seller to sell. Prior to our investment in dedicated small business technical coworkers and development of small business focus packaged solutions, this solution would have required meaningful technical resources and investment of time, that would not have met our threshold for profitable growth. Solving key business problems for our sweet spot of customers in today's environment requires the right talent and strong services and solutions capabilities. These capabilities, combined with our competitive advantage of scale, scope and disciplined execution, helped drive sustainable profitable growth for us today and in the future. And that leads me to our expectations for growth for the remainder of the year. Through the first half of the year, we have added approximately 165 customer facing co-workers, excluding Scalar. We now expect to be at or modestly above the high end of the 125 to 175 full year range previously shared. As we always do, we will monitor the market and adjust our plans as appropriate. Given first half market performance, our current view of 2019 US IT market growth remains in line with the expectations we shared last quarter of full-year growth, of roughly 3%. Reflecting our share gains to date, we now target constant currency organic growth between 400 and 475 basis points above the market. In addition, we continue to look for Scalar to contribute an incremental 100 basis points. As you can see, there is no meaningful change in how we feel about the balance of the year. We continue to expect ongoing, but moderating strength in client devices, and solid growth in solutions, as we overlapped last year's second half double-digit growth. The wildcards we spoke about last quarter like Brexit and tariffs has pushed out, but still exist. We'll keep a watchful eye, and as is our practice, update our view, as we move through the year. In the meantime, the team will continue to do what they do best, out execute the competition and leverage our competitive advantages, to help our customers address their IT priorities. Now, let me turn it over to Colin.