Christine Leahy
Analyst · Credit Suisse. Your line is now open
Thank you, Beth. It's a pleasure to discuss CDW's results and strategic progress with you today. I'm pleased to report that we had an excellent start to the year, with strong top line growth and profitability. In the first quarter, average daily sales increased 11.5%, up 12.4% in constant currency. Net sales of $4 billion were up 9.7% on a reported basis, with one fewer selling day this quarter. Non-GAAP operating income increased 10.7% to $287 million, and non-GAAP earnings per share increased 18.2% to $1.24 per share. This quarter's results reflect three key drivers. Our balanced portfolio of customer end markets, the breadth of our product and solutions portfolio, and ongoing execution against our three part strategy. Let's take a look at how each of these drivers helped us deliver profitable growth this quarter. First, our customer end market performance; as you know, we have five US channel, Corporate which serves customers with coworkers from roughly 250 and up; Small business, which serves customers with roughly 20 to 250 coworkers, and healthcare, government and education. Within each channel, we have teams further focused on customer end markets and verticals. For example, in government, we have Federal, with teams focused on serving the Department of Defense and across civilian agencies, as well as state and local teams. Each of our US channels generated more than $1.3 billion of net sales in 2018. We also have our UK and Canadian operations, which together, delivered nearly $1.9 billion of net sales in 2018. As most of you are familiar, our balanced customer end markets position us to perform, even when external factors impact certain sectors and industries, reflecting a generally healthy economy, all of our customer end markets grew this quarter. I was particularly pleased with the execution of our government channel, which delivered strong performance, despite the government shutdown. Our Corporate, Small Business and Public segments, as well as our international businesses, all contributed double-digit growth this quarter. Taking a closer look at this performance, our Corporate team delivered a 13% increase in net sales, with balanced double-digit growth in transactions and solutions. Transactions growth was powered by our unique ability to provide high value services, including pre-orders, configurations and staging and to secure client device inventory in a supply constrained market. This enabled the team to meet strong client device demand, driven by strength in the economy and healthy employment. Client devices grew 20% in the quarter. This was the 11th consecutive quarter of double-digit growth. At the same time, the Corporate team continued to leverage our deep technical capabilities and strong solutions portfolio, to help customers modernize their IT infrastructure and realize the benefits of more flexible architectures. This drove excellent results in servers, storage, software and netcomm. Small business net sales increased 10% with double-digit growth in transactions, and high single digit growth in solutions. Small business customers remained optimistic and continued to invest in their businesses and employees. Similar to Corporate, our competitive advantages enabled the Small Business team to deliver client device growth of approximately 20%, on top of similar growth last year. Small Business continues to benefit from the focus created when we established a standalone segment. For example, our Small Business technical team provided advice tailored to the unique needs of Small Businesses, including emerging technology and consumption alternatives. Our ability to do this contributed to nearly 50% growth in software-as-a service this quarter, in Small Business. Public's 10% increase in net sales reflected strong contributions from government and healthcare. Government delivered high teen net sales growth, with double-digit growth in both Federal and State and Local. The Federal team delivered these excellent results, despite the partial government shutdown in January and tough year-over-year client device compares. Regarding the shutdown, the team worked closely with impacted civilian agencies when they reopened, and by the end of the first quarter, our sales to civilian agencies were generally in line with plan. Our ability to support the government's continuing priorities around modernizing infrastructure, enhancing cyber security and combat readiness, drove strong solutions performance. Federal solutions growth also benefited from timing, as we had several larger projects that were delivered earlier than anticipated. Solutions performance was partially offset by a decline in transactions. As you recall, Federal had tremendous success, helping agencies meet the Department of Defense mandate to move to Win-10 devices through 2017 and into the first quarter of 2018. We have now lapped the Win-10 shipments related to the DoD mandate. State and local performance was driven by contracts and ongoing success in Public safety projects, which contributed to growth in enterprise storage, netcomm and software. Education increased 2.4%, with both K-12 and higher Ed delivering low digit growth. K-12 net sales performance was driven by solid growth in client devices and video, which was offset by some lumpiness in solutions. The team continues to work with schools to design and transform classrooms, to enable collaborative learning and more active and flexible learning spaces. Higher education strength in client devices was partially offset by a decline in solutions as we lap strong performance from several large networking projects in the first quarter of 2018. Helping higher education customers address security drove strong growth in security software. Healthcare was up over 8%. The team continues to help customers secure their IT environments and modernize their infrastructure. This drove double-digit solutions growth in the quarter. Customers also continued to refresh client devices, which drove a mid-single digit increase in transactions. Our international team delivered strong growth with combined sales up nearly 13% in US dollars. Both teams executed well in the quarter, each posting strong double-digit growth in local currency. In Canada, solutions growth continued to outpace transactions. Scalar, which closed February one performed in line with expectations. Integration is on track, and we are starting to provide expanded portfolio options to both existing CDW Canada and Scalar customers. We are winning new business based on our enhanced value proposition and the combined breadth of our products, services and solutions. In the UK, the team did a great job capturing share of Public sector fiscal year end buying, delivering particularly strong growth, as they benefited from a go-to-market refinements we've made in our Government team. Multinational customers continue to leverage our international scope with US to UK referrals growing over 20% this quarter. To date, we have not seen an impact on demand from Brexit. As I mentioned last quarter, we established a presence on the continent to support CDW UK's broader growth opportunities in the EU. This presence also served as a Brexit contingency plan. With the new entity in place, we've expanded our ability to support customers on the continent. First quarter results also demonstrate the second driver of performance, our broad portfolio of both transactions and integrated solutions. This quarter, performance was strong across the entire portfolio. Hardware increased 10%, Software increased 18% and services increased 16%. Solutions grew mid-teens, our second consecutive quarter of double-digit growth, while transactions grew 10%. Solutions performance reflected the ongoing strength in the economy, coupled with customer need to replace aged infrastructure and their desire to take advantage of more efficient and flexible architectures. Our sales and technical teams did an excellent job helping customers successfully address these requirements. Our solutions results also reflect the benefit of backlog flush, as lead times and solutions categories such as netcomm returned to more normal levels. These trends contributed to our strong hardware growth, as we delivered more than 20% increases in both servers and enterprise storage. Hardware growth was also fueled by double-digit client growth, as we leveraged our competitive advantages of scale in our distribution centers to help customers navigate through supply constraint in the quarter. Software net sales increased 18%. As you know, software is becoming a larger component of IT solutions. Success helping customers adopt new architectures and secure their IT environments contributed to excellent performance in network management, storage management and security software, all growing strong double-digits in the quarter. Our cloud solutions capabilities also contributed to this quarter's strong results. We drove significant double-digit increases in customer spend and gross profit, led again by productivity, platform, security and collaboration workloads. Services' 16% increase was led by professional services and warranties. Strong growth across solutions categories, including software-as-a-service and warranties, both of which are recognized on a net basis, contributed to our 30 basis point gross margin expansion in the quarter. As you can see, this quarter's results demonstrate the power of our balanced customer end markets and broad products and solutions portfolio; both clearly contributing to our strong top line and bottom line performance. While we benefited from some favorable timing, adjusting for this, net sales still increased double digits in constant currency, a great result by our teams, as they navigated through uncertainties, including the government shutdown, the looming Brexit outcome, and ship constraints. Our results also demonstrate the power of the third driver of our performance, our three part strategy for growth. For CDW, our strategy starts with our customers, maximizing their technology investments to drive productivity and growth is a priority for them, but given limited IT resources and the pace of technology change, our customers need help making technology decisions, implementing solutions, and managing their technology investments. Our three part strategy is designed to make sure that customers turn to us for the help they need to make the right decision for their business. Our three part strategy for growth is to first, acquire new customers and capture share. Second, enhance the solutions capabilities. Third, expand our services capabilities. Importantly, these three pillars intersect, together contributing to our ability to profitably deliver the integrated technology solutions our customers want and need. The first pillar focuses on productivity improvements. We do this through enhanced systems and data, sales force productivity initiatives and investments in our brand and marketing. This underpins our ability to achieve our overall strategy. Productivity gains fuel our ability to invest while delivering profitable growth. The second pillar ensures we stay relevant to our customers by investing in solutions capabilities that enable us to be their trusted partner today and into the future. And our third pillar ensures we have value added services capability, to deliver many of today's integrated end-to-end solutions. The combination of these three interconnected pillars with our scope and scale, creates powerful differentiation in the market. Let me share some examples of our strategy in action; our first pillar includes driving productivity through investments in process improvement and automation. Our new proprietary Partner Portal, which was implemented last year, is a great illustration of this. The Partner Portal further enhances our ability to onboard and to collaborate with our vendor partners. For example, we've enhanced the exchange and presentation of real-time data with our partners, delivering timely analytics and insights to our partners, enables us collectively to deliver more targeted and effective sales programs, training and enablement for our sales and technical organization. The portal will also help us more efficiently onboard the 50 to 75 new partners we add each year, that keep our portfolio optimally relevant for our customers. An example of the second and third pillars of our strategy is a solution we provided to a 500 location non-profit integrated health network. Having moved its electronic medical record system to the public cloud, the customer who is experiencing increasing costs and performance issues. An integrated team of our healthcare sellers and technical solutions architects worked closely with the customer to assess its IT environment and evaluate options. The solution was to move their entire electronic medical records platforms, networking storage, software and communication back to an on-premise data center. There were four key reasons why CDW was uniquely qualified to help the customer through this journey. First, because we are technology-agnostic, we were able to provide unbiased advice on the pros and cons of public cloud, on-premise and hybrid solutions. Second, our broad portfolio of products and solutions enabled us to draw upon multiple technologies and brand to create an integrated solution. Third, our seasoned healthcare team was able to leverage their deep industry experience, to develop a compelling best-in-breed solution. Finally, we were able to provide professional services capabilities to implement the solution. This project helped our customer reduce costs and improve performance and resulted in over $20 million of net sales. We have confidence that our strategy positions us for strong growth, serves us well when confronted with macro channel or partner challenges, and leverages our competitive advantages to deliver strong profitability and cash flow. We will continue to make strategic investments to ensure we remain our customers' partner of choice. One important investment we make is in customer-facing coworkers. In the first quarter, we added 55 excluding the approximately 300 customer facing coworkers from Scalar. We continue to plan to add between 125 to 175 customer facing co-workers in 2019. Now let me leave you with a few thoughts on the remainder of the year. Clearly, we are off to a great start. Our market outlook for 2019 is generally consistent with our view at the beginning of the year. We continue to expect full year US IT market growth in the 3% range. Given our strong performance in the first quarter, we are increasing our target for outperforming the market to 300 basis points to 375 basis points on a constant currency organic basis. We continue to expect Scalar to contribute an additional 100 basis points of growth for the year. These expectations recognize our strong 2018 performance and the year-over-year comparisons we face, for both client devices and international performance. We expect ongoing but moderating strength in client devices, as well as solid growth in solutions. That said, while we are pleased that lead times return to more normal levels in solutions categories, the potential for chip shortages remains a wildcard. Of course, we will continue to refine our expectations as we move throughout the year. Now let me turn it over to Collin, who will share more detail on our financial performance. Collin?