Sandy Cochran
Analyst · Bank of America
Thank you, Jessica. Good morning, everyone, and thank you for joining us on our call. In this morning’s press release, we reported positive comparable restaurant sales that outpaced the casual dining industry for the quarter, and earnings per share that exceeded our expectations. Also during the quarter, our field and leadership teams made significant strides in the plans we set out for the fiscal year, many of which I’ll speak to this morning. Our first quarter focus was on implementing initiatives to drive topline improvements in both our restaurant and retail businesses, as we navigated through an ongoing challenged industry environment and two major hurricanes which impacted our first quarter results. During the quarter, we held our biannual managers conference and training event. At the event we educated our restaurant and retail managers as well as our regional leaders on our long-term strategic plans through keynote features and an interactive learning center. Each store manager participated in hands-on training for several key initiatives including off-premise, crafted coffee, a new point of sales system, and our retail conversion program. Our leaders left the conference excited for the new initiative and ready to execute within their four walls. On the restaurant side, much of our focus this quarter was on the rollout of our enhanced off-premise platform, including the introduction of new catering menu offering and the in-store training of our hourly employees. We completed system-wide rollout of our off-premise platform during the three weeks in October. To support the off-premise platform, we launched full-menu online ordering for large parties as well as individual To-Go offering. Guest responses to the new off-premise platform and the convenience of online ordering have been great. On the retail side, we continued to navigate through a highly promotional environment with consumers seeking deep discounts and value offerings. Our first quarter retail results fell below our expectations with our underperformance occurring broadly across the majority of our categories. We worked hard to improve our merchandise value offer, particularly in apparel. Although we focused on a number of promotional events in Q1 as well as an emphasis on the value in our assortment, the majority of our promotional activity was shifted into November, which we felt would better coincide with our traffic expectations. Moving forward, we are even more-focused on value and our second quarter plan anticipates deeper sales discount, which is incorporated into our guidance. Jill will be taking you through the detail of our financial results for the first quarter, but before she does, I’d like to update you on some of our plans for the remainder of the fiscal year. Throughout this year, we plan to leverage our enhanced off-premise platform as we seek to grow market share through catering, individual To-Go and the Heat n’ Serve program. During the second quarter, our off-premise efforts were once again focused on the holiday Heat n’ Serve program, which has driven favorable sales performance over the last two years. We believe this success results from the convenience to the program combined with the quality and style of our food, which creates a differentiated offering in the market. We anticipate continued growth this year during the Thanksgiving, Christmas and Easter holidays. We plan to support growth in off-premise through marketing efforts like our social and digital messaging, geo-targeted consumer emails and in-store collateral. And we anticipate off-premise sales to be a primary component of our full year sales growth target. We will continue to invest in our product line-up, the guest experience and employee training to support our long-term plans within this space. And we have plans to test multiple delivery options this fiscal year. Another major area of focus this year is our value proposition. Results from our first quarter 100-store enhanced value test were promising. Coupled with new product offering, the test featured value messaging across four weeks of local television and in-store advertising. We plan to extend the test with additional markets and television weeks January through March, seeking additional learnings regarding customer awareness and frequency during off air periods. We continue to believe an enhanced focused on everyday value including periodic introductions of new menu offerings, reinforced television and social media messaging, necessary to meet consumers need for value and it’s prudent against today’s backdrop of heavy industry discounting. Regarding our crafted coffee program. We’ve introduced program in approximately 40 stores and have been pleased with the results. We believe the platform will complement the strength of our breakfast all day offering, drive check favorability, and promote guest perceptions of menu variety. We currently anticipate completing rollout to all stores by the end of the third quarter. Through everyday feature offerings of iced and flavored lattes and mocha, as well as limited time only offering like a pumpkin latte during Q1 and a peppermint mocha during Q2, we expect the crafted coffee program to deliver favorable mix results this fiscal year. And upcoming limited time-only promotion that we’re excited about is the introduction of Southern Bowls. The Southern Bowls product line will be featured as our spring menu promotion, highlighting three signature offerings, a Fried Chicken Benedict Bowl, a Ham n’ Maple Bacon Bowl, and a Sausage, Grits Cakes, and Green Tomato Gravy Bowl are available breakfast, lunch and dinner. And we believe these offerings will appeal to both our core guests and to diverse and younger consumers, providing new news in the market and driving increased frequency of visit. The introduction of Southern Bowls will be supported with an integrated advertising schedule. On the retail side, our teams are working diligently to improve sales by placing greater emphasis on the price value relationship of our merchandise. Combined with increased operational focus on conversion driving activities, we’re optimistic that these events will support improved sales performance from our first quarter results and help manage our seasonal merchandise inventory levels. We’re pleased with results to-date on our seasonal collections, like our Halloween and Christmas assortments, as guests continue to seek out unique holiday offerings in our retail shops. Also, our value assortments like our Great Gifts which are priced at 19.99 and below and our women’s wrapped assortments are resonating with our guests. We’ll continue to support sales growth through our improved value assortments and through retail offerings that provide our guests with products that are both stylish and functional. Our plans for the third and fourth quarters include some seasonal timing shifts of our merchandise as well as the introduction of timeless themes that feature unique product offering. Additionally, in the current retail environment we remain nimble making opportunity buys and on-trend relevant assortments at price points that resonate with our guests. While our merchants are working to mitigate full year margin erosion, we do anticipate our margin to be pressured by our fiscal year efforts. In addition to supporting our major restaurant and retail initiatives across all marketing medium, our full year marketing plans include a slightly condensed weekly national cable advertising schedule with higher weight levels. We believe this advertising approach will increase our share of voice and top-of-mind awareness with consumers during key time periods for both restaurant and retail. We’re currently on-air with national cable advertising for six-week full supply with brand messaging regarding Cracker Barrel’s hospitality and multigenerational appeal. While our primary focus this fiscal year is top-line sales growth, we continue to pursue business model improvements to drive sustainable margin expansion. As we shared on our last call, we target $7 million to $8 million in annualized cost reduction for this fiscal year. With one quarter behind us, we’re pleased with our progress and anticipate achieving this target. We believe these ongoing business model improvements are necessary, especially given continued labor and commodity pressures. Despite these headwinds and the pressures of an ongoing challenged restaurant and retail industry, I remain confident in our ability to execute against our plans for this and upcoming fiscal years. And with that, I’ll hand the call over to Jill for details on the quarterly financials.