Joey Wat
Analyst · Bernstein. Please ask your question
Thank you, Florence. Hello, everyone, and thank you for joining us today. First, I would give an overview of the quarter before providing more detail on our operational initiatives for each of our core brands. I'm pleased to report that we delivered our 10th consecutive quarter of system sales growth since we spun off from Yum brand. Strong systems sales growth of 9% was driven by accelerated new store openings, robust performance at KFC and a meaningful improvement at Pizza Hut. In the first quarter of 2019, we continued to aggressively expand our market leading footprint, opening 237 stores compared to 203 stores in the same period last year. Our new store openings continue to be dominated by KFC given the attractive cash payback period and strong growth opportunities. With excellent execution over the critical Chinese New Year period, KFC delivered an 11% increase in system sales and a 5% increase in same store sales, successfully lapping three very strong first quarters with healthy growth across all city tiers. We are also pleased to see the ongoing improvement at Pizza Hut, which achieved positive 1% same-store sales growth, strong increase in traffic and significant margin improvement. Excluding the Wuxi, re-measurement gain in the first quarter of 2018, we successfully achieved operating profit growth in the first quarter, despite the margin pressure from rising poultry prices and wages. This reflects the benefit of self-leverage and our effective cost management initiative. We were also very pleased to unveil our strategic partnerships with Sinopec sales company and CNPC at our Investor Day. Through these partnerships we will jointly develop the gas station retail business, which is an exciting example of the many untapped opportunities to grow our presence in China. Now I will provide more color on the performance and strategy of our key brands, starting with KFC. KFC is the leading QSR [ph] brand in China, and it continued to demonstrate its resilient business model. In the first quarter, KFC builds on three years of strong growth with system sales up 11%, resulting in a full year CAGR of 9%, both excluding foreign exchange. Menu innovation, smart value, delivery and excellent execution drove strong same-store sales, which was complemented by a substantial contribution from accelerated new store openings in 2018 and early 2019. KFC opened 191 new stores in the first quarter compared to 144 in the same period last year. Expansion will continue to be a key priority as we pursue additional opportunities for growth in attractive underserved markets across China. Now, let me talk about our special offers and menu innovations during the quarter. Based on the popularity of the crayfish [ph] burger during the 2018 LTO [ph] window, we successfully relaunched the burger ahead of the Chinese New Year holiday. The crayfish burger has become one of our unique signature products. Other innovative products launched include the shrimp burger, and lotus leaf rice. We call it [Foreign Language] Chinese. Turning to Chinese New Year, we meticulously planned for this crucial sales window for months in advance, and I'm very pleased to report we achieved very strong results on the back of innovative menu items, wide brands, multi layered, promotional campaigns, and excellent execution. We've created sharing oriental specials that are well suited to friends and family celebrating Chinese New Year together, such as our Spring Festival Golden Bucket and Wing Bucket. We also implemented local marketing initiative and decorated selected stores with Chinese cultural treasure by partnering with the National Museum of China. In addition to Chinese New Year, we also catered to other Chinese festivals and regional specialties. For example, we served a green Rice Dumpling called Qingtuan, which is an Eastern Chinese specialty for the tomb sweeping holiday. We have found our customers are very receptive to regional specialties from all around China. And the rice dumpling proved to be a very popular product in many regions across the country. We also maintained our focus on smart value. Given the success of our Crazy Thursday promotion in the second half of last year, we are continuing to utilize this as our signature promotion. With an integrated approach to campaign planning and execution, this promotion has succeeded in driving strong incremental sales and profit. In digital, we continue to focus on enhancing customer engagement by further integrating online platforms with offline stores. Our members grew to over 175 million by the end of the quarter, up 50 million year-over-year and up 15 million since the end of 2018. Members accounted for 49% of our sales already, up 11 percentage points on first quarter 2018. As we showed in our Investor Day presentation, our digital membership is driving significant increase in average spending per active user. Digital payment of console, about 87% of KFC sales in the first quarter, 13 percentage points up on first quarter 2018. In March, we also partnered with Union Pay to launch YUMC Pay[ph], which creates another convenient payment option for our customers. We ran a successful promotion, which generated strong social media buzz at downloads and most importantly sales and member uptick. Digital orders accounted for 55% of sales during the first quarter. One of our exciting new developments during the quarter was the national rollout of our AI enabled personalized menus and recommendations for all mobile pay orders. We saw a meaningful acceptance of tray of recommendation. We will continue to refine this tool and I believe it represents a huge opportunity to improve customer experience and satisfaction, while also improving ticket average. We continue to offer our privilege subscription programs to build loyalty, consumer frequency, and average spend. We sold over 1 million privilege program subscriptions in the first quarter of 2019. One of our popular options is our super privilege, which combines delivery, breakfast and coffee privilege programs. This generated significant cross selling opportunities. Delivery similarly remains a key sales growth driver that caters to the evolving dining habits of Chinese consumers. We have begun rolling out our improved dispatch system, which we call Delivery 3.0. We expect the improved efficiencies and delivery quality enabled by ongoing enhancements to our delivery capabilities will support the ongoing growth of this key sales driver. In the first quarter delivery represented 18% of sales, up 4 percentage points year-over-year. As a result of our digital initiatives, the sales growth of delivery orders through own channels continue to exceed growth rate by aggregators. KFC's commitment to smart value continuous innovation in menu and daypart and leadership in digital and delivery have created a sensible profitable growth. We will pursue an aggressive store opening program for the remainder of 2019. Looking ahead, we remain very excited about KFC's the long runway for growth in China. Next, I'll provide some color on Pizza Hut's performance. As we shared in our Investor Day, we are continuing to implement the Pizza Hut revitalization program in 2019. We will focus on rolling out transformative initiatives at scale. We are pleased to see positive same store sales and strong traffic during the quarter, as well as a notable improvement in operating profit. I will provide some more detail on Pizza Hut's performance in each of those pillars that we have mentioned many times in the past, and they are fixing the fundamentals, driving digital, optimizing delivery, and enhancing asset portfolio. First, let's look at the fundamentals. A key component of our revitalization program is to improve our food taste and value for money perceptions. We launched our updated and streamlined new permanent menu in March, we have been systematically launching new limited time offers or LTO to trial new and improved menu options and adding the most popular items to the permanent menu. Products such as Australian Beef pizza, steak platter and volcano cake. In Chinese we call it [indiscernible], were notable additions.. We enhanced key categories, such as advertisers, pasta and drinks. Our key Chinese New Year special was the enormous thin crust 4-in1 pizza [indiscernible] to cater the holiday sharing occasions. This generated excellent buzz on social media. We also offered customers great value for money with combo meals targeted at small and large groups. We are very focused on improving our value for money perception introducing new value items and implementing a series of value based promotions, following the pilot in December last year we launched our signature value promotion screen Wednesday [indiscernible] nationally in January. Selected items were over a RMB 19.29 offering every Wednesday. We're seeing positive results with the campaign generating excitement and driving new customers and incremental sales. We will continue building this green Wednesday plus on in 2019 introducing new products with disruptive value. Our consumer feedback scores for both value for money and most preferred Western casual dining restaurant continued to improve during the quarter. We are also making progress with a number of efficiency initiative enabled by disruptive technology our large digital membership and our scale. During the quarter we significantly improved labor productivity and lowered our cost of sales, while maintaining and improving our service and also quality, this led to an improvement in margin, which Jacky will elaborate on further in a moment. Next let's look at digital. Pizza Hut continues to make rapid progress by implementing learning from KFC, which is a digital pioneer in the restaurant industry in China. We launched our digital membership nationally only back to 2017 for Pizza Hut and by end of the first quarter this year we have over 55 million members, up 15 million year-over-year and 5 million since the end of 2018. Our family privilege program launched late last year has proved very popular as well with over 1 million members. We have observed a meaningful increase in frequency and sales for members. We plan to build on this success in the rest of the year with new co-branding partnerships and new offers. Pizza Hut also ran promotion in conjunction with Union Pay to promote the YUMC Pay as well. This campaign was also very successful in new member acquisition, new app download, as well as sales in both dining and delivery. Turning to delivery, we continue to see double-digit growth and it accounted for 24% of Pizza Hut sales already, up 2 percentage points year-over-year. Growth in delivery orders through our own channels significantly outpaced growth via aggregators. During the quarter we completed the installation of dedicated delivery area in above 75% of our dining restaurants. These areas helped to provide faster service to our delivery customers without disrupting our dining customers. As we previously highlighted in the fourth quarter earnings call, we have taken back control of last mile delivery with all of our orders now being fulfilled by our own team of dedicated riders. Pizza Hut has also begun rolling out our latest delivery dispatch system, Delivery 3.0 combined these two initiatives are driving significant improvement in KPIs such as on-time delivery, complaint rates and customer satisfaction. Lastly, we continue to enhance our asset portfolio through accelerated remodels and multiple store formats, to provide a more crucible and stylish dining environments we contact to do 500 remodels in 2019 and to complete the refresh of our entire portfolio by 2021. We refurbished 28 stores in the first quarter and will accelerate the pace in the rest of the year. We have further optimized the cost of refurbishment and we are seeing a positive response from customers with a post refurbishments sales uplift. We build 34 new stores in the first quarter of 2019 compared to 41 in the same period of 2018. Together, these revitalization initiatives are having a positive impact on the brand. In the short-term and long-term it's encouraging to see the same store sales growth in the first quarter. Yet more work needs to be done to sustain the positive trend given the scale of the business and the competitive environment. Lastly, turning to our new standalone coffee concept, COFFii & JOY. At - the concept at five stores in four new cities in the first quarter, taking us to 18 stores and doubling the number of cities we are in. We also entered into an agreement with WeWork, one of the leading co-working office space providers in China to provide coffee in 15 offices in Shanghai and Beijing. As we outlined in our Investor Day, the coffee market is large and attractive segment in China. And we will leverage our strength in our supply chain, new store development and digital capabilities to capture this new opportunity. We are continuing to test different formats and remain excited about the potential of this category. With that, I'll hand over the call to our CFO, Jacky, who will cover our financial performance in more detail.