Micky Pant
Analyst · Morgan Stanley. Please ask your question
Thank you, Christie and thank you everyone for joining our very first earnings call. We celebrated Chinese New Year last week and on behalf of 420,000 Yum China employees, I would like to wish you a happy and a prosperous Year of the Rooster. 2016 was a historic year for Yum China. We successfully debuted on the New York Stock Exchange on November 1 and became China's largest public restaurant company, with governance standards for U.S. domestic companies. With 575 new stores opened in the year, we passed the 7,500 store milestone for the first time in our history. For those of you who are able to access our presentation from the website, I'm on page four. On the back of plus 3% comp sales growth at KFC, we delivered a same-store sales growth turnaround. We have strong operating profit growth and margin improvement and Ted will go through our financial results in more detail. We also launched our very first Taco Bell in Shanghai. It has been my experience globally that the quality of the real estate is one of the most important indicators of future success. Our real estate in China ranks among the best in the world of Yum Brands. With over 75% of our stores built or renovated in the past five years, we're very well positioned to drive future growth. And last but not least, 2016 is a groundbreaking year for Yum China in digital and delivery. Total delivery sales of our company was around $700 million and we have the largest presence online as a restaurant operator. Cashless payment accounted for about 30% of total company sales and our loyalty program has over 80 million members between KFC and Pizza Hut, ranked number one in the restaurant industry worldwide. So, moving on, let's get a move on and you can see from slide five that we will now discuss a quick company overview. On page six, Yum China has had a long and successful track record of doing business in China. Our first KFC opened in 1987 in Beijing Qianmen. We were one of the first foreign companies that entered China following the reform and open door policy and we benefited from the tremendous growth of the Chinese economy. Today, as one of the largest employers in China, we're an integral part of the community. 2017 marks the 30th anniversary of KFC in China. While we're proud of our heritage, we believe that the best is ahead of us. Over the past three decades and you can see on slide seven, we have built an unrivaled national presence and today we have over 7,500 restaurants across 1,100 cities in China. There are more KFCs in China than in any country in the world, including the United States. Pizza Hut Casual Dining restaurants have almost doubled in the last five years, from just over 800 in 2012 to over 1,700 today. Our new unit returns remain healthy and we expect to strengthen our leadership position going forward. Our numbers only tell part of the story. Our first-mover advantage in China has resulted in a national presence that is very difficult for anyone to replicate today. Moving on to slide eight, I would like to highlight our key competitive advantages. In addition to our commanding national presence, we operate two iconic brands, KFC and Pizza Hut and these are ranked number one in the quick service restaurant and casual dining restaurant sectors in China, respectively. A strong national presence and number one brands result in over 2 billion customer visits per year across our business. We benefit from our economies of scale in China, from our best-in-class supply chain and logistics capability allow us to operate efficiently. Importantly, we believe our digital and delivery capability is number one amongst restaurant operators in China. We see digital and delivery as the robust new growth engine to drive restaurant industry going forward and we believe we're very well positioned to benefit from this secular growth trend. We believe these competitive advantages provide a solid foundation and we will be able to deliver good operating performance and financial results and generate high returns to our shareholders in the long run. Let's move to slide nine. As you can see, our same-store sales turned around, with positive trend in 2016, reversing a three-year period of declines. While there are challenges ahead, our system sales and same-store sales have shown an encouraging trend. In 2016 we started the year with a very strong first quarter, but faced some tough headwinds in the middle of the year. Importantly, we overcame these challenges, our sales recovered and we finished the year on a strong note. I'm confident we're on a solid trajectory to drive future growth. Now let us take a look at our individual -- how our individual brands performed in 2016, starting with our lead brand, KFC. On page 11, under the leadership of Joey Wat, KFC performed strongly in 2016, with same-store sales of plus 3% for the year. On a constant currency basis, system sales were up 6% year on year. In 2016 we built 323 new KFC stores and we remodeled a further 720 units. The financial performance of KFC is equally impressive and Ted will cover that in more detail later. I would draw your attention, if you can see the slide, to the two products on the slide -- Nashville Hot which debuted successfully in the U.S.A and was launched in China and we introduced Cremia ice cream in selected KFCs. Cremia is from Japan and is one of the world's best-quality ice creams. These product introductions illustrate the power of adopting global successes and bringing them to China. Moving on to slide 12, you can see the strong growth was driven by four key pillars. The first, a focus on our core menu and value which includes core product enhancement, innovation around the core and abundant value and these help drive traffic and ticket sales. Number two, as mentioned before, digital and delivery. Digital and CRM help drive frequency and traffic. We continue to expand delivery, maximizing our own platform as well as those of all the aggregators. Number three is multiple business models. We develop multiple business models to serve different locations and accelerate remodeling of existing stores to improve store image and customer experience. And lastly, number four, customer service and people, with a focus on quality of service. We have simplified our operations to improve productivity. Let us go to slide 13. On a constant currency basis, KFC delivered plus 3% same-store sales and plus 6% year-on-year growth on system sales in 2016. This is a strong turnaround after a tough three-year period. We're looking to the future with increasing confidence in our ability to drive same-store sales growth and enhance the profitability of KFC. If you move to page 14, you can see that KFC continue to run innovative marketing campaigns through the year and four of the elements are highlighted here. The first is seasonal promotions, taking full advantage of the rich cultural heritage of China and the range of festivals that populate the calendar in this country. Joey and her excellent team have not only maximized the power of Chinese festivals like Chinese New Year and the Autumn Festival, but they've also made significant sales drivers out of western festivals like Christmas and Valentine's Day. Number two is digital marketing. They organize marketing events around digitally significant dates. It is an emerging area and we're excited by it. So for example, Singles' Day on 11/11 or the digitally significant date of December 12. Number three is to identify cultural icons and celebrities to keep our communications fresh and relevant. And research has confirmed that the KFC brand image has become younger and more vibrant during this year. The successful association with Luhan, pictured above, is an example of working with the best-known icons in China. And Luhan, for those of you who are not aware, is one of China's best-known celebrities. And number four is innovative ways to communicate with customers. The example shown is of the whole roast chicken box which went viral during the Christmas holiday. Let's move to slide 15. I mentioned it before, but my experience with KFC worldwide has shown that one of the most important indicators of brand health is the quality of the real estate. We have diligently invested in our business in the past five years. The work done in this area will provide multiple benefits in the future, from improved customer experience to better staff retention. We're very proud of the fact that over 75% of our KFC stores have been built or remodeled in the last five years and we believe the quality of our stores in China is amongst the very best of KFC anywhere in the world. On slide 16, some more details on the important digital innovation. Under the leadership of Joey, KFC has made excellent progress in this area and fully embraced the new digital era. KFC is an early mover on adopting cashless payment across China. Mobile payment accounted for about a third of the company sales in December 2016 and has continued to grow rapidly. Mobile payment not only speeds up transactions, it provides convenience for customers and it improves labor efficiency. Most important, it captures the customer journey in the digital world. After just one year of launching the KFC WOW membership program, we already have over 60 million members, over 20 million Super APPs were downloaded by customers. And sales of our KFC Online Tmall Store reached over RMB100 million in just four months. Not only have the KFC team led with creative online promotions, they have established excellent partnerships with leading digital technology partners in China. This foundation provides a strong basis for continued growth and innovation and will provide new opportunities to drive customer interaction and sales. Slide 17, the rapid growth of delivery is an exciting new development in our industry and has implications for all aspects of our business model. KFC is the number one online restaurant operator in terms of sales and the single largest delivery brand in China. We have our own proprietary platform that interacts with customers directly and in addition, we also collaborate with all major third-party aggregators to drive orders. Importantly, KFC delivers all orders and a dedicated KFC rider interacts with customers directly. And we own the customer database. We believe we're well positioned to leverage our unique dual-engine growth model to drive delivery sales going forward. This will grow our delivery business and allow us to deliver profitably. Overall on KFC, as you can see, we're very pleased with the progress that we have made and the results in 2016 and we have strong plans for the future. Now let's move on to our second brand, Pizza Hut Casual Dining and you can get details on slide 18. Pizza Hut is a powerhouse brand in the casual dining market in China, with a national footprint and a strong brand equity. In 2016 we built 178 new restaurants and remodeled a further 69 stores. Same-store sales declined by 7% during the year, though system sales showed an increase of 3% for the year. On the profitability front, Pizza Hut improved and grew both restaurant margins and profits and Ted will cover that in more detail. However, we recognized a same-store challenge at Pizza Hut and it is a top priority for us to turn this around. And I'm pleased that we were able to announce today that our Board of Directors approved the appointment of Joey Wat as the President and Chief Operating Officer. Joey has had prior successful experience in brand turnaround and I am delighted that she will provide strategic leadership and oversight, in addition to KFC, to our Pizza Hut business as well. On slide 19, although new unit builds continued for Pizza Hut, same-store sales were negative. We have identified several reasons for the decline, including an analysis of competition both online and offline. Based on this analysis, we have formulated a five-point plan to restore sales growth. As you can see, as part of that, we have reduced our 2016 new unit build rate by over 100 units and we target to maintain a healthy and sustainable rate of new unit builds in the future. On page 20, learning from the successful turnaround with KFC, these are the five key steps that I referred to. Number one, focus on our core strength and we have seen an encouraging response to driving innovation in our pizza business, like for example, the durian pizza and the Peking duck pizza promotions this year -- or in 2016. This includes improving the quality of our core products, a renewed focus on ingredients and on operations. Number two is to streamline our menu and thus make it easier to order and to increase our speed of service. Number three and very significantly, brand integration. Historically we have run our Pizza Hut Casual Dining and Pizza Hut Home Service business as two separate businesses. However, starting now, we're integrating our management and business approach. This will allow us to combine our large restaurant base and create a network of 2,000 stores in which we can deliver. This will be by far the largest delivery base in the pizza category in China. Number four, as mentioned before, sustainable development. As mentioned earlier, we have adopted a more sustainable build rate of about 10% of the estate, whereas in 2015 we were at over 20%. And lastly, number five, as with KFC, digital. In China today, the rapid adoption of digital technology by consumers is impacting many aspects of the dining experience, from store and menu selection, to payment and feedback. Digital technology is transforming every step of the customer journey and we're taking steps to make this a competitive advantage to drive sales. On slide 21, the good news is that our estate is vibrant and competitive. On slide 21, you can see that in the last five years we have also continued to upgrade our store designs for Pizza Hut to provide customers with a better dining environment. And we've also gotten more varieties and local elements into our store designs. In Pizza Hut, new and remodeled stores in the last five years account for over 85% of our units and we're delighted with this estate. On slide 22 we provide a few more details of digital and delivery. On the delivery side, combined sales between Pizza Hut Casual Dining and Pizza Hut Home Service grew by 47% from the fourth quarter 2015 to the corresponding quarter in 2016, making Pizza Hut the number one delivery brand in China. With an integrated approach to management that we have now announced, this will accelerate in the future. In December 2016, mobile payment accounted for about one-fourth of our company sales and the Pizza Hut membership program also recruited over 20 million members in less than one year. We're continually investing in in-store technology to enhance the customer experience. Overall on Pizza Hut, while fully recognizing the same-store sales challenge, we believe that the steps that we're taking across multiple fronts will enable us to restore sales momentum going forward. Let's go to slide 23 and we were delighted with the initial reception of the Taco Bell restaurant opened at a flagship site in Shanghai. This is our first store and while it is just too early to judge long term prospects, this first restaurant has received very favorable reviews on Dianping which is the leading restaurant evaluation website in China and has already been ranked in the top 30 western restaurants in the City of Shanghai. The menu has been intelligently localized and the brand position of Live Mas is seen as a sustainable base for building a profitable brand in China, just as it has been in the United States. Finally, on slide 24, an area that we don't often talk about in the past is the excellent effort by Yum China in giving back to the country from which it has received so much. The Kid's Book Club initiative at KFC has become very popular and we gave away 14 million children books in 2016. Our One Yuan Donation program has raised RMB150 million to benefit children living in poverty since 2008. And socially responsible programs have been tailored to key needs like the problems faced by kids left behind with grandparents as their parents migrate to cities in search of better jobs. So that concludes my comments and now let me turn the call over to Ted Stedem, our CFO of Yum China, to walk you through our financial performance.