Good morning, and welcome to the Xerox Corporation Second Quarter 2013 Earnings Release Conference Call, hosted by Ursula Burns, Chairman of the Board and Chief Executive Officer. She is joined by Kathryn Mikells, Executive Vice President and Chief Financial Officer. During this call, Xerox executives will refer to slides that are available on the web at www.xerox.com/investor. At the request of Xerox Corporation, today's conference call is being recorded. Other recording and/or rebroadcasting of this call are prohibited without expressed permission of Xerox. [Operator Instructions] During this conference call, Xerox executives will make comments that contain forward-looking statements, which by their nature, address matters that are in the future and uncertain. Actual future financial results may be materially different than those expressed herein. At this time, I would like to turn the meeting over to Ms. Burns. Ms. Burns, you may begin.

Good morning, and thanks for joining us today. During the second quarter, we delivered results that reflect consistent progress on our strategy, and we improved on the key metrics that shape the future of success of our business. First, our shift to a Services-led growth portfolio is paying off. Services revenue represents 55% of our total revenue. That's up 3 points from the end of 2012. It's growing at a steady pace, contributing to annuity revenue stream that represents 84% of our total business and grew 1% this quarter. We're taking a disciplined approach to improving operating margins, so that our bottom line benefits more from top line growth in Services. In Document Technology, we're effectively managing the business as a profitable, cash-generating operation. We're maintaining our leadership in Document Technology by holding and growing share. Through the launch of our ConnectKey platform earlier this year and by offering more advanced color digital presses, we're maximizing our strength across the business, plus we're maximizing our profit by lowering the cost base. Margins trended better this quarter compared to Q1. All up and all in, we exceeded our EPS guidance for the second quarter and generated strong cash flow. We're making the decisions to invest in growth and in building shareholder value. I feel good about our progress through the first half of this year, and I'm confident that we're positioned very well to deliver on our full year expectations. Now here's a closer look at Q2 results. We reported adjusted EPS of $0.27. GAAP EPS from continuing operations was $0.23, which includes $0.04 related to the amortization of intangibles, and as I mentioned, exceeded our guidance. Revenue of $5.4 billion was up 1%. During the first half of this year, we announced the sale of our North American and European…

Thanks, Ursula, and good morning, everybody. I'd characterize Q2 as a very solid performance. Overall, Services performed in line with our expectations, and Document Technology came in a bit better. Our leading indicators were positive and cash flow was strong. Let's start with a look at overall earnings. Revenue was up 1%, with growth driven by Services, which was up 5% or 6% at constant currency. We also had a positive contribution from equipment sale revenue, which was up 1%, our highest growth since Q3 2011. Our gross margin of 31.4% was down 120 basis points, driven mainly by mix. The relative growth of our Services segment naturally dilutes gross margin. We also had some negative impact from business line mix within Services and equipment versus supplies and financing mix within Document Technology. I'll cover this a little bit more when we hit the segment slides. RD&E and SAG were both lower year-over-year, benefiting from productivity initiatives, as well as the greater mix of services. Operating margin trends improved, up 200 basis points sequentially, with year-over-year margin contraction slowing to down 50 basis points versus down 110 basis points in Q1. Margin benefited from greater leverage on higher revenues, as well as productivity improvements. There's clearly more work to do, but we were pleased with the progress that we made this quarter, and we understand what's needed in order to keep up the positive trend. Adjusted Other net of $98 million and equity income of $36 million were both modest contributors year-over-year. Within adjusted Other net, there's $33 million of restructuring, which is in line with our guidance and up slightly year-over-year. As part of our ongoing productivity actions, we anticipate a similar level of restructuring in Q3, which is fully incorporated into our adjusted earnings guidance. Our tax rate…

Thanks, Kathy, and here's a quick wrap-up. We saw good improvement in Q2, and I'm very pleased with how the fundamentals of our business are performing. We delivered steady Services growth, improving trends in Document Technology, margins in line with expectations and strong cash flow. That said, our business is still transforming, and we are planning for additional restructuring during the balance of the year to create a leaner, more flexible business model. At the same time, we'll continue to take a balanced approach to our capital allocations, investing in future growth and continuing our share repurchase program, high priorities as we build a sustainably successful business. Considering our first half results, there may have been an expectation that we raise our full year guidance. However, as I mentioned, we're planning for additional restructuring in the second half of this year. We believe that we'll face other headwinds, including a higher tax rate, so we're taking a prudent approach to 2013 guidance. For third quarter, we expect adjusted EPS of $0.24 to $0.26 per share. This includes approximately $0.02 of restructuring. And we continue to expect full year adjusted EPS in the range of $1.09 to $1.15. By growing revenue, improving margins and controlling costs, we're confident that we'll consistently expand earnings per share and generate strong cash. That's a good place for me to end. Before we open it up for questions, let me turn it over to Jim Lesko, who's the Head of our Investor Relations.

Thanks, Ursula. Joining Ursula and Kathy today are Lynn Blodgett, Head of Xerox Services; and Armando Zagalo de Lima, Head of our Document Technology business. Also, let me point out that we have several supplemental slides at the end of our deck. They provide more financial detail to support today's presentation and complement our prepared remarks. [Operator Instructions] At the end of our Q&A session, I'll turn it back to Ursula for closing comments. Operator, please open the line for questions now.

[Operator Instructions] Your first question comes from the line of Ben Reitzes with Barclays.

I think you said that, for the year, you're thinking Services margins of 10%, and I think that's at the low end of your range. And if you could just confirm that, for the year, that you think Services margins will be in that range. And when do you think you can at least get to 11% and maybe the higher end of the range now based on these new restructuring actions?

Sure. This is Kathy. So when we look at Services margin, if you look through the first half of the year, year-over-year, we're down about 20 basis points. And so as we look at the back half of the year, clearly, we're targeting to make that up. On a year-over-year basis, I'd say we're still striving to try and be up a little bit year-over-year. Clearly, in the third quarter, we have an easier compare. And we will be up year-over-year, and we're looking to maximize that benefit. But overall, if you look at the range for this year of 10% to 12%, we'll be at the low end of the range, still targeting to try and get a little bit of improvement year-over-year. As you look forward to the different things that we're doing to really try and improve overall margin performance, I talked a little bit about the fact that we're focused overall in our portfolio and making sure that we're putting resources where we have advantaged businesses with good tailwinds and we bring good competitive advantage to the table. We're building additional capabilities, so pointing to things like the acquisition of WDS. We did a couple of small acquisitions this quarter, Customer Value Group, as well as an e-learning-based acquisition. Those things are both in areas where we have good margins, and we're building capabilities to add additional value that we bring to our customers. We've also talked a little bit about the fact that we're continuing to look at offshoring and I'll call it right-shoring even within here in the U.S., where we do work to get a better balance and a little bit lower-cost labor overall, and that work continues. So we have a number of different things underway. Clearly, those things aren't going to take us to the higher end of the range overnight. It's going to take us a couple of years to get there. But we're very confident that we're on the right path, and we're confident with our overall guidance for the year.

Okay. So you said it's -- that was my follow-up is it -- it's a couple of years to get to the higher end of the range or the middle of the range, right? I mean, you don't give guidance for next year, but I think everybody on the call would probably like to see it at least go up 1 point next year.

Yes. We will give next year's guidance at our investor conference in November, so I think I gave you a little bit of color about what we're working on. And we'll give you more about 2014 when we get to November.

Your next question comes from the line of Shannon Cross of Cross Research.

Can you talk a little bit about the Technology business, in terms of the strength in equipment sales? Obviously, you had the backlog going into the quarter. I'm curious as to sort of linearity during the quarter, and then if you could talk at all about sort of geographic areas of strength and weakness.

Yes. We saw the improvement in Document Technology throughout the quarter. As you recall, we exited Q1 with a strong backlog, and we started to benefit from that backlog immediately throughout the quarter, even at the tail end of quarter 1. And we're pleased with that. We expected that to happen, and it actually delivered as we expected. From a geographic perspective, I would say you should expect -- we can characterize it as pretty much the same. So we continue to see a weak but steady U.S. environment. We see Europe weak but not weakening, and our developing economies are pretty much -- they slowed a bit, but they're the strongest of the 3. We did see a bit of a slowdown in Russia. We started to see that in Q1 and it continued in Q2, but we're managing that. So geographies are like that. The high end of our business, particularly in the U.S. but even in Europe, the high end of our business is doing very well. So we're seeing that strength with new products and just good focus on the business and good competitive wins. So from a line of business, that's where we see the improvement.

Okay, great. And then I was curious, Kathy, when you think about mix of revenue, how are you thinking about balancing it from a margin perspective, especially in Services? Because obviously, ITO's a lower margin sale. I mean, are you putting in place, I don't know, programs with the sales force or what-have-you to make sure that if you sign a BPO program, then you can maybe do a little more ITO? Or how can we kind of stabilize some of the margin there and maybe just even in the overall portfolio?

Yes. So I'm going to take that a little bit in 2 chunks. I'm a big believer that at the end of the day, we create mix. Mix doesn't just happen to us. Obviously, changing mix kind of takes a little bit of time. If you look overall at ITO, yes, the growth has been a little bit higher there. That's coming from things that we signed in 2011 that we've just continued to implement. And as a result, we've seen that tick up. ITO is a place where we're not a huge player in the market. We really participate there, I think, very selectively, and we're pretty disciplined in terms of what we go after. So as we look at the overall portfolio of business, we're really focused on putting our resources and energy most in the areas where we bring competitive advantage to the table, we bring scale to the table, we bring capability to the table. We can move up the margin chain by penetrating and radiating at customers. And that's where we're really focused over the long term. I'd also tell you, tactically, right, we're doing better blocking and tackling. I think when we talk about our confidence in terms of overall Services revenues -- I'm sorry, margins, we're really seeing that. And that's work that's got to continue. And so day in and day out, making sure that we're doing everything we can both to reduce costs and to execute well. Because we know, especially on these larger contracts, if it takes us too long to stand them up, then we see margin pressure. So those are all the different things we're working on.

Your next question comes from the line of Bill Shope with Goldman Sachs.

On BPO specifically, what factors should we think about to potentially see some acceleration in growth here over time? Is it simply a matter of getting past the student loan program running off by 4Q? Is it highly dependent on your picking up the pace of acquisitions? I mean, how should we think about some of those factors?

Good question, Bill. I think that there are 2 things. I'll start, and then I'll have Kathy or Lynn comment. Clearly, we have to pick up the pace of acquisitions. Without those acquisitions, we'll probably hover in the mid-range of the guidance that we gave and mid-single-digit revenue growth, so we are focused on acquisitions. We haven't not been looking. The good news is that we have been looking, but we are being very disciplined on both capabilities that we get, but also price that we're willing to pay, particularly in this kind of turbulent environment. So we'll get them. Kathy's focused on it, Lynn is focused on it, we'll get them. The second thing which you mentioned which is important is the student loan runoff. It is a big piece of the portfolio. We -- by the way, it's not new news, we knew it was coming. It's a hurdle that we have to overcome. It's very profitable. At the tail end of this deal, the profitability is very high. And so we'll -- we're going to have to manage our way over that, through that hurdle. And after we get through the compares on that, clearly, we'll see a growth in revenue and in profitability just because we won't have the negative on a sequential basis -- sorry, on a year-over-year basis because we won't have that negative compare at a headwind for us. So those 2 things are important, but why don't Lynn actually say a little bit more.

Yes, I think, as Ursula said, the acquisitions are really important to us. We're looking at -- as we determine whether or not to do an acquisition, we're evaluating its benefit from a geographic standpoint. So does it -- does it further our global strategy? Does it meet our requirement in terms of higher-margin Services, like data analytics? And so we're being careful and making sure that the acquisitions move us forward in those areas. And in terms of other growth and margin expansion, health care is an area of focus for us. It typically has -- after we get deals up and running, those things [ph] tend to be healthy-margin businesses. Transportation, we had good activity in the same local last quarter. And those are all areas that, over the long haul, will increase margins.

And then just as a follow-up on the student loan issue, I want to make sure I fully understood this. I believe you said that the pressure on the margins is most intense in the fourth quarter. So is that the case? And could you clarify how material that is? And how we should factor that into how we think about the margin path from the third to the fourth quarter?

Sure. So yes, you heard us right. Overall, the margin impact has more year-over-year impact in the fourth quarter. But overall for the full year, let's call it 35 to 40 basis points in negative margin impact, with that being a little bit heavier in the fourth quarter.

Your next question comes from the line of Keith Bachman with BMO Capital Markets.

Could you talk -- you mentioned bookings and pipeline. Could you talk a little bit about how you're thinking about bookings growth in the second half of the year?

Yes. We expect that -- we had a good -- we felt good about the bookings in the second quarter. We think third quarter, we're going to be strong. It'll probably not be -- we expect them to not be quite as strong as they were in the second quarter, but we expect healthy bookings to continue. Renewal rates were very high, and those -- that effectively has the same kind of impact as a good booking quarter. The fact that renewals were high. We expect that to return back more into the normal range of our 85% to 90% for the second half. So...

Lynn, would you expect bookings to be up 5%, 10%, any kind of -- I mean, I'm not expecting. I don't think the investors are expecting a sustained 40% year-over-year growth. But will they have 5%, 10% kind of year-over-year growth as we look at the second half? Any kind of calibration?

I think that's a reasonable range.

Okay. And then, Kathy, maybe for you, on the technology margins. Could you give a little of color there? I would have expected Technology margins to be a little bit stronger than I think you characterized, given the yen, number one; and then number two, I would assume that mix tilts a little bit more in your favor. You had a lot of equipment that you did this quarter. I would assume that supplies and other kicks up a little bit in the second half of the year, but maybe just kind of revisit why Technology margins, what you think the puts and takes there, and what investors should expect in the second half of the calendar year.

Sure. So I would actually start by saying I was pretty pleased with where the Technology margins came out. I mean, 200 basis point sequential improvement so, overall, relative to what our expectations were, I feel like the Technology segment performed quite well in the quarter. So as I look towards the back half of the year, clearly, on a full year basis in 2012, we beat the range that we provide for Technology. So we have tough year-over-year compares. We didn't have the kind of product introductions last year that we have this year. Obviously, that takes a fair amount of investment on our part in kind of priming the pump as we're launching those things. So we have tougher compares. I expect seasonally to be a little bit lower kind of Q3 relative to Q2. But overall, I was pretty pleased with the performance.

But how should we be thinking about the change, though, Kathy, year-over-year just if we look at calendar year '12?

If you look, we have exactly the same compare in Technology as we produced in 2Q. And so I'd say we expect to be seasonally a little bit weaker, which is what we would typically see.

Your next question comes from the line of Ananda Baruah with Brean Capital.

First one, Kathy. So should we think of the core business operations tracking a little ahead of the original guidance at this point? I can appreciate kind of the restructuring remarks for the second half of the year not sort of -- as a reason not to raise the overall guidance. But it seems like you're tracking ahead, from cooperations offsets a little bit. From the restructuring, there's numerous operational positives and not many operational headwinds, and you get to the end benefit in the second half. And then I guess -- and then I have a follow-up.

I think that you should look at the quarter not for the quarter but combine it with the first quarter and look at the half. And I think that we would -- I would not characterize it as operating ahead. I think we're kind of operating on where we expect it to be when you average the half. We caught up in Document Technology. We actually expanded our margins in Services. We stabilized revenue, and revenue came in on the average basis where we would've expected it to, which is in our range of flat to 2% up. So I think that you can look at it as the first half being kind of what we would've liked to have happened. We did a little bit more in the second quarter than we did in the first to average that well. For the rest of the year, I think you should look at us continuing that disciplined pace. Quarter 3 will be weaker in margin, it generally is. Quarter 4 will be a little bit weaker in revenue because we have some compares to come over in Services. But I think on average, the second half will come out pretty much like that first half, and it's easier and better to look at it on a half basis than it is on a quarter basis. Anything else, Kathy?

Yes. All I'd add to that is we feel really good about the middle of the range of the EPS guidance that we provided. Obviously, we'd like to come in better than that. We've only got 6 months under our belt. I think when I look at all the gives and takes, we're being very prudent.

Great, that's really helpful. And then my follow-up is just on share repurchase potential for the second half of the year or the guidance. You have the greater sign in front of the $400 million, but it seems like you could have significant upside potential, depending on how the second half of the year comes in. So I just wanted to get a sense of how aggressive you might be willing to get if you don't get -- if the acquisitions come in at the lower end of the $300 million to $500 million. I think you had a couple of hundred millions of unallocated dollars entering the year as well.

Yes, So I think everything that you said was correct. Right, you started with an, if the second half of the year comes in, because we are a second half of the year cash flow producer. We clearly started out by saying we expected to do at least $400 million worth of share repurchases for the year. Cash flow comes in better than that, we would certainly be looking to do more. We continue to look at our overall share price and feel like that's a good place for us to put capital, clearly looking to drive value for shareholders. But at the end of the day, we are a back half of the year cash flow producer. But at this point, I feel really good about our overall cash flow guidance for the year.

Your next question comes from the line of Mark Moskowitz with JPMorgan. Mark A. Moskowitz - JP Morgan Chase & Co, Research Division: I want to kind of build off that last question just around capital allocation and the focus on acquisitions. So Kathy, how should we think about, over the next year or so -- you guys talked about some restructuring here in the second half. I presume there's going to be more thereafter as you really try to focus on the better performing assets. And I guess, the question is really around the cost savings. How would they be redeployed? And if you could kind of give us a sense in terms of apportionments toward acquisitions versus increased stock buyback versus growing the dividend versus just dropping it to bottom line.

So that was a lot. I'll try to tease that apart a little bit. I'm going to start with acquisitions. Look, we said we desire to do kind of $300 million to $500 million, clearly through the first half, we're tracking at the low end of that. We'd like to see more, but they have to be good deals, right? I mean, we're disciplined. They've got to fit with our portfolio. They've got to be strategically aligned to places where we think we're going to get good synergies. So at the end of the day, valuation also matters, and this is a little bit hard for us to predict. When you take that into consideration and look overall in terms of our cash flow production so far, and we're very comfortable with the guidance that we've provided, if cash flow comes in well, we're very happy to do more than the $400 million worth of share repurchases. If you -- you talked a little bit then about restructuring. I think clearly, we pointed to both within the Technology business and within the Services business, the need for us to continue to work on productivity and efficiencies. That's what the restructuring dollars are targeted toward. I talked a little bit about what we refer to as Project Compete and making sure that in the Services business, we've got kind of people where they're optimized from a labor cost perspective, both in the U.S. and outside of the U.S. We did a little bit of restructuring this quarter. I'd certainly like to see us do and expect that we will do more during the remainder of the year. So I look at that as really looking at kind of our overall income statement, kind of core operating results and wanting to reinvest a portion of that to make sure that we're continuing to get the restructuring we need, to get the productivity that we need. And certainly, that's absolutely the case on the Technology side of the business, and expect it will continue to be that case over time. Mark A. Moskowitz - JP Morgan Chase & Co, Research Division: And just a follow-up for Lynn. Lynn, could you talk about the conversion rate? Obviously, the signings are starting to show some signs of life again. But just kind of curious if you can give us your kind of view in what you're seeing with respect to rescoping or focusing on back to kind of negotiate the cost takedowns with deals that were signed previously. Are you seeing any sort of headwind there? Or is it where you're actually seeing better improvement in terms of full conversion?

I think that the phenomenon that we saw 1.5, 2 years ago where people were coming back and renegotiating out of cycle. We haven't -- that -- there's always some level of that, but I would say not as much as we saw a couple of years ago. The ramp, as far as -- the ramp up proportions are pretty typical. And we're seeing the first year contribution from bookings is pretty consistent. One of the things that should actually work in our favor is that in the bookings, we haven't seen -- haven't signed any big Medicaid deals, and Medicaid deals typically ramp slower. So those were things that negatively impacted us. So I would say to that extent, we're going to see a little better ramp-up.

Your next question comes from the line of George Tong with Piper Jaffray.

So Services signings this quarter were up an impressive 40% after being up 64% in the first quarter. How do you see this translating into revenue performance in the second half of the year, especially factoring in the expected deceleration in ITO growth and student loan runoff?

Well, as Kathy said, the headwinds that we're facing, as you just pointed out, in ITO, we're lapping the ramp-up of those megadeals that we signed in 2011. They're performing very well, so we're really happy with it. But as we said on the last call, we have not seen the kind of megadeals that we would like to see. Bookings are -- the positive of that, is that we're seeing smaller deals that tend to ramp quicker. So those things are positive. I think the other headwind, as Ursula pointed out, was the student loan runoff, and so those things are not trivial. And we're in this -- those runoffs tend to be more light switch. When you lap a contract, that's -- you see that impact immediately. And the student loan thing, that will be a bit of a light switch that we'll see at the end of the year. So the ramp-up of the new bookings will feather in, whereas those are things that tend to drop off more quickly. So that's why we're being careful in terms of our revenue guidance for the second half. Even though bookings are strong, and we're pleased with that.

That's helpful. And as a follow-up, can you give us a bridge of what actions will drive additional sequential margin expansion in the Services business this year, particularly given the negative impact from mix that you're seeing?

Look, I think we talked a little bit about those already, so we're acknowledging the negative impact of mix. We obviously knew about that at the beginning of the year. So while we're pointing it out, just so you understand the year-over-year compares, we're not suggesting, as a result of that, that we're not confident in getting to our full year guidance in terms of overall margins there. We had an easier year-over-year compare there for the third quarter, and so we talked about the fact that we obviously have an expectation, given that easy compare, that we're going to see favorable year-over-year there. And really, I'd say execution and continuing to really work at getting costs down, getting G&A costs in the near term are things we're very focused on in ensuring that we're going to hit the guidance that we just talked about.

So you have some tactics, which we are well into. You've heard about us talk about Project Compete, it's all about cost management tactically. And then more strategically, it is about driving advantaged positions in places in the portfolio and being a little bit more directive or selective about where we want to grow our revenues. So that takes a little bit longer to do. You do that incrementally. So that gives us -- the short term gives us confidence that we'll get in the 10% to 12% range at the lower end, and the longer term gives us a little bit more confidence that we'll be able to get to the higher end of the range, and that's how we're managing the business.

I think, too, Ursula, if I can add, we've done a lot of work over the last 18 months or 1 year to 18 months on the portfolio in terms of areas that we should exit, businesses that we should look at that don't fit our long-term growth profiles or margin profiles. And so over time, as Ursula said, you'll see us doing some work in that area, which will help as far as margin.

Your next question comes from the line of Kulbinder Garcha with Crédit Suisse. Kulbinder Garcha - Crédit Suisse AG, Research Division: Just a couple of questions. First of all, just any comment you have maybe on the Technology side on the pricing environment and where we are on supplies and channel inventories would be helpful. And then maybe a broad question for Lynn and Ursula. It's been a few years now since ACS and, I guess, can you speak about the tangible revenue synergies that exist between Technology and Services? Maybe if you can give some examples of wins you've had over the last year, where it's really coming together. Is there more that you can do here so that in aggregate, you could get both businesses growing one day? Or is that just not the way you see it?

Okay, so this is Armando. So on the pricing side, we don't see a consistent degradation of pricing in the marketplace in this moment. You always see the odd case, particularly in megadeals where competitors can become very aggressive. But generically speaking, we don't see any consistent degradation there. So in terms of inventory in the channel, there is no benefit that we have had in quarter 2 from an increase of channel inventory. In fact, we are managing to reduce the level of inventories in the channel just as a way to manage our relationship with the channel on a more healthy way.

And as far as revenue synergies go, some of the tangible examples, I won't give any customer names. I'll give more segments that we've seen this. Most of the synergies kind of clear come in our Document Outsourcing-ITO combination space, which is a space that we're trying to leverage even more as we go forward in both office equipment distribution market. In the personal care company market and in the telecom space are places that we are seeing the most leverage from the relationship between Xerox and the old ACS and ITO and Document Outsourcing, that leveraged together is helping us on position. The other place that we're seeing it is literally in just our brand carrying forward -- our brand in Technology carrying forward the ACS offers. This is a big deal and kind of sprinkled everywhere. Our engagement with the C-Suite is fuller and more impactful across the board when we go together with our full suite of offers. We see that in the United States, and we're clearly seeing that in our expansion outside of the U.S., in Europe as well. We're using our infrastructure, using our reach from a client perspective, and our brand name is helping this expansion. So if you look at our revenue growth in Services, you'll see that prior to the -- on average, prior to the acquisition, we were operating in a certain space, not immediately prior to the acquisition but, on average, prior to it. And we've stepped it up by at least 2 points, so I think that it's clear that we're seeing that -- and our Document Outsourcing business is also doing better across-the-board. So I think that, that's where we see the synergies coming through -- revenue synergies coming through. We're not at the end of this at all, by the way, it's a place that we're focusing a lot. I think both Kathy and Lynn spoke about it is, we have a particular focus on geographic expansion, and that geographic expansion would be almost impossible without the background on the backbone of our Xerox Corporation infrastructure, so that's helping us as well.

I think that if you look at ITO, that continues to have such good growth. The main driver of the growth in ITO are the megadeals that we've referenced multiple times. And those are deals that have occurred precisely for the reason that Ursula described. And I'm thinking of the 2 biggest deals, we just would not have played in those deals prior to having the Xerox brand and Xerox footprint globally. So it's helped us in ITO, areas like finance and accounting, we don't talk a lot about finance and accounting. It's just one of those businesses that runs, has strong growth. And most of the deals that we sign in that area are possible because of the relationship, the Xerox brand and the footprint and infrastructure there.

I'd say, finance and accounting and HR are the 2 places -- additional 2 places besides ITO.

Your next question comes from the line of Chris Whitmore with Deutsche Bank.

I wanted to ask about R&D. If I look at first half R&D, it looks like there's about 9% versus last year. And if you compare versus 2010, looks like your R&D budget will be down about 20% to 25%. A couple of questions on the back of that. First, are you investing enough to maintain your competitiveness from an R&D standpoint in the core Technology business? And secondly, are you effectively becoming more dependent on acquisitions for the development of your IP base in your Services offerings on a go-forward basis?

So the answer to the -- so let me answer the questions in the 2 pieces. From an R&D perspective in the Technology space, I think you have to look at it in the aggregate of what we invest in R&D here, what we invest in R&D in our -- with our partner in Japan, Fuji Xerox, and the acquisition that we made of the liquidating company, Impika. And that -- so that shows up not as R&D, it shows up as an acquisition which will augment with our R&D. So if you put those 3 things together, I would actually say we're not underspending at all in R&D from a Technology perspective. We're doing it a little differently, so we took a point in time to actually augment with Impika, but we're actually now pouring forward the appropriate level of research and development to be sure that we can continue to expand the capabilities that we have in the markets that are growing. So that's one point. From a Services perspective, the R&D is just different. It's not that -- it requires less -- some of the R&D that we would normally -- that you would normally see in a -- from a technology company gets in the deal buildup, in the deal structure, and we've then platformed that and start to work on that platform from an R&D perspective. So it doesn't show up the same way. I do not believe at all that we are underspending in R&D. We're continuing to be more effective, more efficient and all that stuff. And I keep a really keen eye to ensure that we have the right level of investment in this space. It's not something I take lightly at all.

Okay. And a follow-up, I wanted to get a sense on the bookings trend. The bookings -- reported bookings number was quite strong. Can you delineate the trend of new business contracts or new wins or incremental business versus renewals for first half? And how is that -- and where have you been seeing success in terms of new customers and new wins?

I'll just start with the overall, and then I'll get to whoever, Kathy or Lynn, both of you can struggle over this one. New business signings were strong. New business -- so we saw our total signings up 40%, new business signings were up as well. We don't give you the exact number, but they were strong. 6%, I gave you the number just now, so I guess 6%. And our ARR and NRR from deals is also up. So across-the-board, we're seeing stock future revenue participation from all of the areas that it should, from renewals, from new business, from NRR deals. So across-the-board we're seeing strength.

Yes, and when you look at the -- when we report NRR and ARR, those are all -- that's all new business. And then when we talk about renewals, that's the renewal business. So it's -- so we try to give you color in both those areas.

Your final question comes from the line of Jim Suva with Citigroup.

I'll squeeze in the last question here, which is kind of a bigger strategy question down the road. When we have the Obama health care item kind of on the horizon, Ursula, can you let us know how you and your team are approaching that? What are the opportunities there? What are the costs? I assume that could result in tremendous more processing. So I don't know as far as pricing and opportunity, does this disrupt other things? Is it all incremental? Do you have to start reinvesting early ahead of it? Can you just kind of help us, as CEO, how you're viewing the Obamacare and the impact potential for Xerox?

Yes, I think that health care in general, payer, provider, government, infrastructure is an opportunity, almost across-the-board in just about every way you can think about it. And very specifically, Obamacare is one -- it's definitely going to be an opportunity, primarily because it's forcing state governments to actually pay attention to this line item, to this portion of their budget. And they have to actually step back and think about what path forward they want to have. It turns out that not every state is going to -- is going forward the same way, and that's one of the things that we learn is that we have to actually manage it state-by-state. Some people -- some states are standing back and just waiting and doing nothing, but having lots of conversations with us about what other states are doing and how we can help them. Some states are going really fast, and when they're going really fast, we engage in just about every piece of that infrastructure and looking at what they did in the past and providing data analytics, and we're actually standing up with solutions for them. So across-the-board, it's an opportunity. We have to be careful because I think what most people would've expected then on Obamacare passes that everything's going to be running towards a fixed solution. We're not finding that at all. I'll let Lynn put more color on it.

Yes, I think that of course, MMIS, the Medicaid systems are still fundamental to the health care system, exchanges -- we play in the insurance exchanges, and that's an area, as Ursula said, we're seeing the different states take -- some are standing pat, some are moving forward. But that's an area -- a very important area and we play there. We're seeing the transition from fee-for-service to managed care, and that's a very important change because it affects the payers, Medicaid and the private payers, and it also affects the providers significantly. We're seeing a real, an interesting sort of melding of both the private payer and the government payers, where the big private payers are playing now and part of playing with the government and Medicaid contract. Fraud and abuse is a huge area. It's -- we love it because we are -- we have so much transactional data. We're the holders of that transactional data and adding analytics to that data to determine fraud and abuse, for example, is a tremendous value to the -- to our customers, and it's an opportunity for us to capitalize on high-margin work. So an awful lot going on there and, as Ursula said, some of it's easy to see and some of it, we're having to just be careful and be conservative a little bit in what we do.

And we're definitely doubling down in this area. I mean, there's no -- there's not an area that we can invest in that we have any capability and that we're pulling back. This is a space that we're going after pretty aggressively. We -- as Lynn said, it's fraught with risks, but that's what we do for a living. We try to manage that well, and you've got your abilities to do well. We're across-the-board payers, providers and lots of information, so we're using that as a leverage point for us. Thanks for the question.

Okay, that's all the time we have for questions today. Thank you for your interest. And Ursula, anything more to wrap up, please?

Yes. We covered a lot of ground today, so let me bring it up several levels. Q2 results and our continued focus are creating -- are centered on effectively implementing a sound and consistent strategy. So let me remind you what that is. First, it's Services-led growth: BPO, ITO, Document Outsourcing. Profitable leadership with -- from Document Technology, investing where the markets have investment growth potential; cash generating annuity-based business model; consistent EPS expansion; and financial strength to invest in building value for Xerox and in building value for you.

Thanks, Ursula. That concludes our call today. If you have further questions, please contact me or any member of our Investor Relations team. Thank you. Have a good day.

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