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Workiva Inc. (WK)

Q4 2015 Earnings Call· Tue, Mar 1, 2016

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Transcript

Operator

Operator

Good afternoon. My name is Mike, and I will be your conference operator today. At this time, I would like to welcome everyone to the Workiva Inc. Fourth Quarter and Full Year 2015 Earnings Conference Call. [Operator Instructions] Thank you. I will now turn the call over to Adam Rogers, the Senior Manager of Investor Relations, you may begin your conference.

Adam Rogers

Analyst

Thanks, Mike. Good afternoon, everyone. And welcome to the Workiva fourth quarter and full year 2015 earnings conference call. This afternoon, we'll begin with comments from Chairman and Chief Executive Officer, Matt Rizai; followed by our Executive Vice President, Treasurer and Chief Financial Officer, Stuart Miller. And then we'll turn the call over to questions. Also on the line today are Marty Vanderploeg, President and Chief Operating Officer; and Mike Sellberg, Executive Vice President and Chief Product Officer. A replay of this call will be made available until March 8. Information to access the replay is listed in today's press release, which is available on our website under the Investor Relations section. As a reminder, today's conference call is also being broadcast live via webcast. Before we begin, I'd like to remind everyone that during today's call we'll be making forward-looking statements regarding future events and financial performance, including guidance for our first quarter and full fiscal year 2016. These forward-looking statements are subject to known and unknown risks and uncertainties. Workiva cautions that these statements are not guarantees of future performance. All forward-looking statements made today reflect our current expectations only, and we undertake no obligations to update any statement to reflect the events that occur after this call. Please refer to the company's Annual Report on Form 10-K for factors that could cause our actual results to differ materially from any forward-looking statements. Also during the course of today's call, we will refer to certain non-GAAP financial measures. Reconciliations of non-GAAP to GAAP measures, and certain additional information, are also included in today's earnings press release. And with that, we'll begin by turning the call over to our Chairman and CEO, Matt Rizai.

Matt Rizai

Analyst

Thank you, Adam. And thanks to everyone for joining us today to discuss our fourth quarter and full year 2015 results. The fourth quarter cast off another strong year for Workiva. Fourth quarter total revenue was $39.9 million, up 32% year-over-year and ahead of our guidance range. For the full year 2015 revenue was $145.3 million, up 29% over the prior year. Before discussing our results in more detail, I would like to comment on our outlook for operating cash flow. We anticipate cash usage from operations to improve in 2016 and then improve again in 2017. We also believe that we raised enough capital at our IPO to get to positive annual operating cash flow without needing to return to the equity market. Stuart Miller will provide more details later on this call. The ongoing investments we're making to enhance our Wdesk platform and generate demand for our solutions have enabled us to continue to gain market share. In 2015 we had 263 net new customers, including 56 net new customers in the fourth quarter. We're making good progress on diversifying our revenue sources. In 2014 25% of our subscription bookings were from non-SEC use cases and for the full year 2015 the contribution from non-SEC use cases robs to 39% of our subscription bookings. In 2016 we expect that non-SEC use cases will contribute more than 50% of our subscription bookings. The percentages I just provided are conservative because customers who bought Wdesk from our SEC sales team tell us, they also use Wdesk for management reporting, investor relations, and other use cases. In the second half of 2015 we saw an increase in new use cases due to our expansion in maximum reporting on risk, as well as growth in the adjacent markets of enterprise risk management…

Stuart Miller

Analyst

Thank you. As Matt indicated we're pleased with our results for the fourth quarter in the full year. I will talk about our non-GAAP results which are before stock-based compensation. Please refer to our press release for reconciliation of our non-GAAP and GAAP results. I'll begin by reviewing our fourth quarter of the fiscal year 2015 results, and then I will comment on our first quarter and full year 2016 financial outlook. Thereafter we'll open up the call to your questions. We generated total revenue in the fourth quarter of $39.9 million, an increase of 32.4% from the fourth of last year. In addition, our non-GAAP operating margin improved 10.7% points compared to the fourth quarter last year. Breaking out revenue by reporting line item; subscription and support revenue was $32.1million, up 28.4% from Q4 of 2014. 47.6% of the S&S revenue increase in Q4 came from new customers added in the last 12 months. The remaining 52.4% of the increase came from deeper penetration of our existing customer base. The average contract value on subscription and support from all customers continued to rise. Professional services revenue was $7.8 million, an increase of 52% from the fourth quarter of 2014. Higher customer count in services from non-SEC use cases particularly stocks and regulatory risk accounted for the majority of growth in services revenue in the fourth quarter. Turning to our supplemental metrics – we finished the fourth quarter with 2,524 customers, a net increase of 263 customers from Q4 of 2014 and a net increase of 56 from Q4 of 2015. Our subscription and support revenue retention rate was 95.8% at December 2015 measurement date, down slightly from 96.4% at September 2015. Customers being acquired or ceasing to file SEC reports once again accounted for over half of our revenue…

Operator

Operator

[Operator Instructions] And the first question is from Terry Tillman from Raymond James.

Terry Tillman

Analyst

Hey, Matt. Hey, Stuart. Good afternoon.

Matt Rizai

Analyst

Hey, Terry.

Stuart Miller

Analyst

Hi, Terry.

Terry Tillman

Analyst

I guess the first question just relates to, as we look at '16, and that was great color to see kind of the mix of business with SEC reporting and non-SEC reporting. What I'm curious about, anything at all we could think about kind of relative gross rates in those two opportunities in '16? I mean I'm just curious if the SEC reporting starting to kind of mature to the point that it's going to be slower growing or do you still see kind of solid, I don't know, mid 10s growth, 20% growth or just something that kind of get a perspective of what you see in the SEC reporting market considering it's still as the key anchor of the business.

Matt Rizai

Analyst

Yes, I mean, this is Matt. To this question, we still see growth opportunity on the SEC business. As I mentioned before we still have about 15% of market that we think that we can chip at it, so we looked at that as a growth opportunity for us for at least a couple of years, moving forward and beyond. And of course the soft business is really getting a very healthy traction this year that we're really excited about, and then we're now we're also starting to get into the private markets. We're seeing quite a bit of traction of private markets. So I would say that we don't see significant or any material slow down or equal on the SEC side. So we're pretty excited about that SEC operation. It's just that we have a lot of sales people who are focusing on the non-SEC side of it, so that's why we're really excited about the growth on that side. So we expect that SEC to grow but also non-SEC to grow better.

Terry Tillman

Analyst

Okay, and I don't know exactly how you can answer this question, but I can't help myself.

Matt Rizai

Analyst

Try us.

Terry Tillman

Analyst

Okay, thank you. I didn't think it was that funny. But anyway, so we had 260+ new customers this year, folks will look at new logo growth as one of those drivers for '16 in heading or exceeding your guidance, how do we think about growth and new customers in '16 versus '15 and kind of related to that, is there any potential shift one way or another in terms of maybe it's more ARPU growth because you can do more of mining the install phase? Do you see any kind of shift in those investments that you're stepping up in terms of getting more out of the existing as oppose to new logos?

Matt Rizai

Analyst

Yes, let me kind of give you a color behind that. As we look at our bookings this year, we really feel pretty strongly that our mix is going to be 50-50, 50% of our bookings are going to come from existing customer as well as 50% will come from new customer and new logo.

Terry Tillman

Analyst

Okay. Just my last question, despite I was able to tickle you with that last funny thing there sir. But in terms of cash flow, that was good color also to hear about breakeven, I guess, for fourth quarter of '16. Maybe that's a seasonally strong quarter. Would we expect it to turn negative again in the first part of '17 or is that actually the end of the burn and then from there on out it's positive OCF. Thank you.

Matt Rizai

Analyst

So I think the guidance that we're giving right now is just that '16 is going to be less negative than '15, and '17 is going to be less negative than '16 on a full year basis. But you're right it depends on the quarter up and down.

Operator

Operator

And the next question is from Michael Nemeroff from Credit Suisse.

Kyle Chen

Analyst

Hi, this is Kyle Chen sitting in for Michael Nemeroff. Thanks for taking the question. Stuart, I'm wondering -- hey, how is it going? Just relative to the revenue outlook, it would be helpful if you can deconstruct the guidance a little bit. Just wondering how much growth are you embedding from price increases, add-on seats versus new customers. And then also given the sales force growth in '15, should we expect an acceleration in subscription and support growth in '16 over '15, just how should we think about the mix there.

Matt Rizai

Analyst

Stuart?

Stuart Miller

Analyst

Well, I mean, as Matt indicated we're expecting 50-50. So half of the bookings we expect to come from new customers and half from existing customers. Yes, in terms of price increases, probably not going to be able to give you the level of granularity that you want there, but I can give you some color on it which is we raise prices on just under 1,500 customers in 2015 and we plan to raise prices on about 1,800 customers in 2016.

Kyle Chen

Analyst

Got it. And then on the subscription and support growth, do you think you will see an acceleration in '16 over '15?

Stuart Miller

Analyst

Well, we gave pretty specific guidance on so you can compare the guidance than what we did last year.

Kyle Chen

Analyst

Okay, great. And then lastly, from a sales headcount perspective, can you comment if you achieved your 2015 goal of increasing your sales force by 25% to 30%, and then also how should we think about sales head count growth in '16 and what areas do you think you'll be making or focusing your incremental investments?

Matt Rizai

Analyst

We feel comfortable with 25% to 30% sales force expansion last year, and we talked about it and we actually exceeded that by end of the year. And moving forward, I think for 2016 we feel comfortable with additional 25% to 30% sales force expansion.

Kyle Chen

Analyst

Got it. Thanks, very helpful.

Operator

Operator

The next question is from Tom Roderick from Stifel.

Tom Roderick

Analyst

Hey guys, thanks for taking my question. I wanted to think a little bit more about the leverage that you're seeing across various parts of the business model, and particularly now you've got another full year of the soft compliance product under your belt, and as you talked about private markets and broader initiatives to move out on the Wdesk platform. How much are you able to leverage the existing R&D staff that you have versus needing to go out and hire new people with new capabilities as you roll new products out? And then how much you're able to leverage the sales force? Loved to hear what sort of process existing sales rep to have to go through to get trained on the new products, how long you took them on the SOX side? Just probably speaking, can you talk about the leverage that you're seeing across these two elements in the business?

Matt Rizai

Analyst

Marty, do you want to answer that?

Marty Vanderploeg

Analyst

Yes, I'll start with the R&D side first. Clearly as Stuart as mentioned that the growth of the R&D team is going to be less than half than historically. We still plan to grow it some, but we're getting good leverage. We're very focused on doing R&D activity is going to affect all of our different markets, and to that end when we build something like evidence collection for SOX we can use it for support binders on SEC. We can use it in the same type of thing with private companies. So we're very focused on developing technology and products that can be used on all our different markets, and that's the whole idea behind the platform if you will. In terms of the sales force, we have gotten a lot better at training. That's become, our sale is a pretty complex sale and the sales people need a lot of knowledge and to that extent we've grown our education team, and that's a big focus for this year. So I think you'll see that that will help us as these guys try to sell stuff to a lot of different types of markets and customers.

Tom Roderick

Analyst

Got it. Thanks, Marty. And then Stuart, you had talked about raising prices on, I think 1,500 customers this year and the goal being maybe something 1,800 next year. What does that process look like as you go through raising their prices? Have you found that that's been an effective sales tool to upselling across all these customers as you go through a price increase, or is it really not a terribly negotiated type of initiative and so it's more or less paper pushing across without a sales cycle?

Stuart Miller

Analyst

Well, I think the answer is it depends on the customer. I mean it's been positive because it gives the sales people the opportunity to talk about the enhancements that we've added to the platform during the year, and it really helps strengthen the value proposition. But, in certain cases it lead to discussion of expansion into other use cases and other times it's simply just a contract prenup, so it sort of depends on the situation.

Tom Roderick

Analyst

Got it. I'll jump back in queue. Thank you guys. Nice job.

Stuart Miller

Analyst

Thanks, Tom.

Operator

Operator

And your next question is from Jeff Houston with Northland Securities.

Jeff Houston

Analyst

Hi guys, thanks for taking my questions. Great. Looking at the 2,500 clients, Matt, I think you mentioned that private companies are increasingly becoming a target. Could you talk about maybe how many of those are included in the client mix now and what are some of the used cases that really make sense for a price -- for a private company?

Matt Rizai

Analyst

Well, I mean the -- first of all, we are really excited about the private companies. There is over 5,000 companies that we will start targeting and they use us for various different cases, some of the examples that I have given you but in terms of the internal control their finance accounting groups are using it, and some are using it just like the public company SOX team use it. We get a lot of used cases pharma management reporting and so we are pretty excited about that. We are seeing quite a bit of traction and we think that there will be a healthy traction on the private side and there is a great number of product companies that we're going to fully [ph] and so we're pretty excited about that.

Jeff Houston

Analyst

Great. Then switching gears to international, could you update us on your thoughts there, is that more of -- there is so much opportunity domestically that international is several years into the future before you start looking at that?

Matt Rizai

Analyst

Yes, as a question we like to be able to -- first of all, Canada for us is North America, so we don't for better or worse, we don't consider them as international but whatever we're doing in North America and United States, I think we're doing in Canada. But other of our market is in Europe as you know that since we have so many large global customers, and that really allows us to be able to follow them and their used cases in Europe, especially in UK and northern European countries and we have a healthy footprint for us to be able to leverage that as time goes on. And we -- from a priority point of view we look at North America first but on the other hand, we are executing and we look focused on the international, mostly from Europe and that will continue to be coming behind North America by about -- like you mentioned, two to three years, but we're making quite an effort and seeing results in UK and northern part of Europe as we speak.

Jeff Houston

Analyst

Great. And last question for me is, looking at the examples of customer used case as you mentioned, it seems like a very broad range. I think your sales people are going in, pitching all of those different used cases. So how do those used cases come about, is it more spreading internally at clients that start using SEC filing and are there -- it's just kind of internally spreads about how they could use it different ways or is sales really encouraging them and making another sale throughout the whole process that would spread out?

Matt Rizai

Analyst

Yes, our sales organization is lot more rational in terms of organization. We have a specific way to organize our sales organization and execute it. Mart, do you want to kind of give a little example of how we deal with the sales?

Marty Vanderploeg

Analyst

Sure. When we go in, the initial thing is just to get in the door, we don't try to sell a huge thing right in the breath of the bad, we get in, get a contract, get to know the people. And then we have a pretty focused effort with our customer teams. One of the strategies we use is, we have a thing called the Wdesk Day where we schedule a day and give lunch and have all the different groups come in. And those have been very successful and we have a good Wdesk Day, it generally leads to a couple of other used cases. The sales people are learning how to ask the right questions too, they are asking questions about where they having problems using traditional tools, and some of our reps have gotten really good at sniffing out what used cases are best to fit there. And then they are also learning, I mean it takes a lot for the rest to learn it when there is a dozen different used cases they can pitch. But across all of those we're seeing improvement and we're really learning how to expand once we land.

Jeff Houston

Analyst

All right, that's helpful. Thank you.

Matt Rizai

Analyst

All right. Well, in closing, I want to thank you for joining us today. And operator, you may now end the call.

Operator

Operator

This concludes today's conference call. You may now disconnect.