Abidali Neemuchwala
Analyst · Moshe Katri from Wedbush Securities. Please proceed
Thank you, Aravind, and good morning and good evening to all of you. It is again my pleasure to speak to you. I will begin with comments on the performance of Q2 and talk a little bit about the demand scenario in the IT Services industry as we see and then we have a detailed update on the execution of the six strategic teams that I have been talking about since the last two quarters now. We delivered our revenue growth in constant currency at about 0.9%, closer to the top end of our guidance. IT Services margin for the quarter was 17.8%, which is flat on a sequential basis. The operating margin was maintained in spite of the headwinds we had from the merit salary increase of two months that comes in, in Q2 for Wipro and this was enabled by strong operational improvements, primarily on the teams that we have been talking about, which is execution and discipline on levers like offshoring and utilization. But more importantly, the automation – hyper automation led productivity. And in demand environment perspective, the IT services continues to evolve fast. The tech spend continues to transfer from the run bucket where there’s a lot of focus on cost efficiency, vendor consolidation, hyper automation, simplification into the change buckets, which primarily is digital spend cognitive and artificial intelligence led transformation of the business model in as the service or transaction-based, outcome-based pricing models, and we did see acceleration of that trend to continue. This transition client spend is happening at an operating pace – at an accelerated pace from the companies we believe who will make bold bets to differentiate and capitalize on these opportunities will win. And I believe that Wipro is prepared to make those bold bets and execute on the strategy well. Our early investments in creating a separate digital unit through merging consulting with it, doing the Designit acquisition for the design and the creative part, our BPaaS focus with the HPS acquisition, our investment in Wipro HOLMES, our artificial intelligence and cognitive platform are all kept that we have taken in that direction and executed on it. And this differentiated value proposition is being appreciated with – by our clients and we are seeing some not only good wins, but also good execution on those wins. Also I’m very excited about the acquisition of Appirio that we announced yesterday, which is a leader in the cloud applications, especially across Salesforce and Workday implementation services. Appirio’s leadership in transforming customer and worker experiences, combined with Wipro’s global scale, industry focus, strong customer relationships, and our broader application portfolio and understanding of the customers current landscape creates practice with critical mass, leadership amongst our Indian heritage peers and for our customers in ideal digital partner of the future for – to enable our customers to win in the digital economy. I’ll talk about the client themes, then I will cover those briefing. So the first one out of the six is digital. And we’re pleased to see that our investments in digital have been gaining traction with our clients and delivering results. Last couple of times I’ve talked about the traction in the banking and financial services industry and the consumer industry. This time let me give you an example in the manufacturing industry. We’re partnering with a global contract manufacturing company, which is implementing SmartFactory, a factory enabled by advanced automation, machine learning, IoT and data analytics. Wipro is responsible for enabling the connected journey. And in the first instance, data from the shop floor is being leveraged for knowledge and process automation, involving cognitive involving artificial intelligence and machine learning and some of the technologies that I talked about. During the quarter, we continue to progress in terms of employee transformation. As you know, we targeted to train 20,000 people in digital technologies in this entire year, I mean, H1 alone we’ve exceeded that by training almost 17,500. So I’m confident that through the entire year, we’ll be way beyond the 20,000 target that we have. And this is enabled by futuristic training tools and methodology that we put in, where training becomes a self-service for employees. And we see a lot of enthusiasm by Wiproites in terms of taking that up and transforming themselves. From a revenues’ perspective in Q2, Digital Ecosystem revenues constitutes now about 19.6% of our overall revenues. So the overall growth is quite good, and the revenues from the Consulting Ecosystem now considered about 5% of our overall revenue. So I’m quite pleased with the accelerated pace of traction that we’re seeing in both these areas, which we started measuring and I’m sharing over the past couple of quarters. The second theme is client mining, and client mining continues to be a key focus area for strategy for us. Again, with a leading European technology company, with our integrated services offering, we were able to consolidate our share of the wallet in a rebid process that was aimed at vendor consolidation and it leveraged all of the solutions and tools that we have in the client mining space. From a results’ perspective, the average revenue per client which was about $6 million in Q4, it went up to $6.4 in Q1, and it’s about $6.6 million in Q3. So we’re seeing good traction on that. And this is supported by deep relationship building, investments in the accounts of client partners’ architects and teams, which also has reflected in both our customer satisfaction and the recognition we received from our customers. Last quarter I talked about receiving the award from our top client. This quarter, I want to talk about two awards from leading global retailers. One is a long partnership award for a decade-long partnership, which – where the relationship moved from the traditional IT relationship into the digital enablement and domain centric. And the second award is the 2016 Strategic Partner of the Year, from amongst all the IT and various other vendors that this large retailers – large global retailer has. And let me give you an example of one of the engagement that we’ve done in retail, where Wipro deployed an integrated retail solution across 550 stores for a global retail major, enabling central visibility of inventory, price differentials, cash and sales forecast. The retail solution led to decommissioning of 10 legacy applications and the simplification of the landscape was the value proposition that we had gone into this. And it’s also helped outcomes like reduction of stock, that is the stock that they could get rid of by 90%, resulting an increase in in-store customer satisfaction and inventory turns. In the beginning of the year, I’d also talked that enhanced mining needs, huge investment in the delivery leadership transformation, and they had launched a program called ADROIT that we wanted to cover the top 1,000 delivery leaders across the firm. We have cumulatively trained 488 people who’ve got trained and certified to 23 programs in the first-half of the year. The third theme that we’ve talked about is the non-linearity, and we continue to drive non-linearity with significant investments in intellectual properties in the form of products, platforms, frameworks and solutions. We now have about 70 engagements across diverse industry segments deploying HOLMES. The idea is to touch Top 100 customers with a deployment of HOLMES either in the IT operations, which could be applications, infrastructure, or BPS, or through the domain industry process – business process implementation. And recently we added new status in the mortgage insurance industry. And in the oil exploration business in our ENU vertical as well as incorporate actions and settlements in the capital markets verticals. Let me talk about one solution, which is our Medicare Advantage suite based on the SaaS model. We have seven dozen clients already on this, and this platform has been modernized for cloud and analytics. It covers enrollment, eligibility, verification and claims processing of Medicare providers across multiple states in the U.S. In Q2, we executed three more client contracts of the Medicare Advantage suite. So the focus on selling led by IP has been taken very well by the sales team and we have seen some very good traction. Overall, we continue to invest in intellectual property through protecting it through patent and we filed 97 new patents in Q2 alone, taking our patent to over 1,100 total patents. The next theme I want to talk about is hyper automation, and we’re rapidly deploying both robotic process automation and the cognitive bots as part of our HOLMES platform. We deployed now about 143 unique bots and this has been done across about 75 customer engagements and we have been able to pay more than 2,000 core IT activities to be automated. So 150, 143 is the unique number of bots, but they’ve been deployed across 2.000 activities in a repetitive manner. And on the BPS front, there about 24 bots that we have, which have been deployed across 35 customers to automate about 450 process tracks. Totally – while we plan to release 4,500 people across the year to hyper automation, we’ve already been able to release about 3,200 in the first-half itself. And we’ve been able to successfully retrain and redeploy Wiproites who have been released from these engagements to see some of the growth requirements that we have. Again, let me give you an example of the deployment of Wipro HOLMES for a large European technology company to reduce the number of tickets and the ticket cycle time in their head-desk process automation, where the value proposition that we went into the deal and successfully executed on, was to deliver a truly customer focus and end-user experience based IT support transformation. The next theme is about localization and we continue to focus on localization. We’ve included U.S. as a focus area. Our Mountain View, Atlanta, and we launched the Dallas local delivery center, where we’ve been able to do digital and agile project from. We continue to make good progress in UK, Cellent through the acquisition in Germany, Canada, in Singapore, in Latin America and the Kingdom of Saudi Arabia, where we now have about 200 women in our center delivering engineering services in the Kingdom as manufacturing companies invest further offset requirements in Saudi Arabia. Let me talk about the innovation and partner ecosystem. During Q2, Wipro Ventures completed yet another investment in the Israel-based IntSights Cyber Intelligence Limited. IntSights basically has developed a sophisticated cyber threat intelligence platform, which provides not only advanced warning and customized insights about potential cyber attacks, but also recommends real-time remedial action. Overall, we have now made eight investments and already committed a spend of around $22 million from our Wipro Ventures capital fund, and on an average, we continue to look at about five to eight startups a week, and we’ve developed a core competence from our venture capital perspective to both technologically evaluate and take some of these innovations into our customers. Today, we have 10 plus POCs running across these – leveraging these investments across multiple customers. And the pipeline of the opportunities that we are seeing is quite healthy. Also I want to take about the horizon program, which is internally commonly known as the H2, H3 program, which is promoting entrepreneurship or enabling Wiproites to come up with ideas that we fund again on the same lines of Wipro ventures and incubates disruptive ideas to drive entrepreneurship within our employees. We have invested in 75 such ideas and four in the last quarter, areas around software deploying, Open Source platforms the Managed File Transfer-as-a-Service and so on so forth because we’re scaling well and have started delivering revenues as part of the changes and other we are driving our trend. So I’m happy to note the recognition that some of our strategic partners have given, which have been our traditional partner ecosystem in the technology area. Hewlett Packard Enterprise, Microsoft, Salesforce, IBM have recognized Wipro in various areas of focus in delivering some of the joint go-to-market plan that we have committed with them to bring value to our joint customers. Last quarter, I had mentioned about the launch of Top Gear, the crowdsourcing initiative or the Wipro Private Crowd platform that provides virtual and physical environments not only for employees to gain hands-on experience on various technologies that are in high demand, but also defines the future of work the Uberization of IT that we believe is going to be the next disruption in the IT industry. Since it’s launch in Q1 22,000 unique Wiproites have experienced Top Gear and done at least one engagement on it in our journey towards creating a new culture in the organization for learning and solution building. The very interesting thing also is that it has been leveraged to develop about 100 solutions that are under creation within Wipro, which is Wipro IP. And the Appirio acquisition gives us access to top quota, which is a crowdsourcing platform that already has a large community of about a 1 million members crowdsourcing. So while Top Gear was primarily focused on what I would call as the Private Crowd, Topcoder, accelerates that transformation into the public crowd if you will. And Appirio themselves leveraged Topcoder for sales, presales, design, POC development of the delivery that they do with the customers so that’s a great acceleration of the future of work as we believe will happen in the IT industry. So in closing I would like to say that this is a fast evolving environment, we need to continuously evolve constantly, there is a lot of external uncertainty that we continue to deal with, but we are focused on staying the course on our strategy and we’re executing very well with investing where necessary in the future, both buy and make as you saw through my comments are options that we are open to execute on our strategy and we are seeing good traction on both, where we find a good asset we buy and integrate and make a success out of it and where we see a capability that we can internally invest and build. We continue to do that very well and we don’t hesitate in making the investments. Our strategy continues to find strong resonance with our clients and I’m confident that we will build momentum towards a stronger, sustainable, and profitable growth. With these remarks I would like to hand over to Jatin for a slightly deeper dive on our financial performance.