Charlie Morrison
Analyst · Baird. Please proceed with your question
Thank you, Michael, and thank you all for joining us today. In short, Wingstop had another outstanding year. I want to list some of the highlights that we achieved in 2018 and tie them back to our ongoing strategic growth initiatives with which you are all familiar. We finished up 2018 with system-wide sales of $1.3 billion, a 16% increase; 1,252 Wingstop restaurants worldwide, a 10.5% growth rate; same-store sales growth of 6.5%, marking our 15th consecutive year of same-store sales growth; nearly 30% of our sales coming through digital channels; delivery rolled out to 30% of our system; and returned $192 million in capital to shareholders, which includes our regular quarterly dividends and an unprecedented two special dividends of $3.17 per share in February and $3.05 per share in November. I want to congratulate our franchisees and team members for making another industry-leading year possible at Wingstop. The team's hard work and dedication to our mission to serve the world flavor, both figuratively and literally, paid big dividends to Wingstop's shareholders in 2018. The 2018 results were driven by our continued focus against our strategic pillars of sustaining our same-store sales growth through increased brand awareness and innovation, maintaining and continuing to enhance our best-in-class unit economics and expanding our global footprint. We believe that continued focus on these strategic pillars will enable us to achieve our vision of becoming a top 10 global restaurant brand. To that end, we have enhanced our ability to go after the first strategic pillar, brand awareness and innovation. As of January 1, 2019, we increased the national advertising fund contribution rate from our franchise brand partners and company-owned restaurants from 3% to 4% of top-line sales. A combination of system-wide sales growth and the additional 1% to the contribution rate translates to roughly a 50% increase in marketing resources over last year. We are using these resources to attack what we estimate is a 20% gap to our QSR peers in brand awareness. Closing this gap by creating more top of mind brand awareness at Wingstop is the essential first step in attracting and retaining incremental customers, which we believe that will have a huge opportunity to expand our audience to QSR users as they learn about Wingstop. We expect that our 2019 advertising is going to be a large source of that awareness. Rather than mayonnaise-ing our TV advertising across the entire year, our 2019 TV advertising spend is strategically phased with two, 12 week waves. In fact, the first campaign launched just last week and the second one starts as football season kicks off, each carefully designed to achieve our proven breakthrough levels of TRPs each week we are on TV. Further, we have significantly upgraded the creative and production value of our TV advertising with the help of our new agency, Leo Burnett, to support our new advertising campaign entitled Where Flavor Gets Its Wings, which translates the craveable flavor of our wings and fries into a call-to-action that we believe will draw people into our restaurants. Ongoing digital advertising will support the campaign throughout the year as well as coordinated local efforts to provide an integrated marketing plan for 2019. On the innovation side, we have previously stated the goal of digitizing every Wingstop transaction. In January of 2019, we launched our proprietary custom online ordering site and mobile app. Guests can now order from a slick user interface that first gauges their need for wings from snacky to starving with a wing calculator. I think you get the sense that we have upped the fun factor and have given a decidedly Wingstop flavor to online ordering. Early results tend to show that guests like it with conversion rates rising 6% and an incremental guest check increase of roughly $0.50. Digital is important because it carries with it a $5 higher average ticket, and we think that we can continue to drive digital sales without employing discounts or incentives like other brands. As I said at the outset, digital sales approached 30% in December, and they actually surpassed the 30% mark in January, the first time for the brand. But innovation does not end there for Wingstop. We continue to explore other areas of innovation to both drive digital sales mix as well as improving efficiencies within the restaurants, including the evaluation of self-ordering kiosks, pick-up lockers and the restaurant kitchen display system. As we make more progress in these areas, we will provide you with updates on how we believe these areas of innovation can impact our business. Another strategy that is going to move the needle on digital sales mix is delivery. All delivery orders come in digitally to our restaurants. We began the national rollout of delivery in the fourth quarter of 2018. As I noted earlier, 30% of Wingstop restaurants offered delivery at the end of 2018. By mid-2019, we expect to cover 50% of our restaurants and by the end of 2019, we plan to be at 80% system-wide with delivery. We continue to see the same sales lift in levels of incrementality that we experienced in our test markets. As a reminder, we have been extremely thoughtful in our approach with delivery, which can be demonstrated with the extensive testing we performed, which started in the Las Vegas market in April of 2017. We later expanded that testing to Chicago and Austin markets and ultimately felt like we clearly understood the impact of delivery and what it would have in our our business, and we also have a clearly defined playbook to execute as we start the national rollout. We believe delivery can have a meaningful impact on our business, which is supported by what we saw in our delivery test markets, mid-to-high-single-digit sales lift, highly incremental occasion and even margin-accretive at the restaurant level. As we look forward beyond the national rollout of delivery, we would anticipate being able to leverage our national advertising scale to further drive delivery sales in 2020 once we reach the 80%-plus system-wide rollout of delivery. Wingstop benefited greatly from favorably priced bone-in chicken wings during 2018 as compared to the prior year, but we know that wings can be volatile and thus, we used 2018 to intensely focus on the unit level economics of our restaurants so that they would be better prepared to withstand any future volatility. Most notably, we negotiated the strategic supply agreement with Performance Food Group, an $18 billion broad-line distributor who was already a leading purchaser of chicken. We believe that combining our chicken purchases with PFG will give us scale and a reliable source of fresh chicken wings to protect against market uncertainties. We also eliminated some labor-intensive sides from our menu and replaced them with two versions of loaded fries and fried corn. In addition to the labor savings, the new sides are selling about 4x the rate of the old sides. We have some other strategic initiatives and testing that we believe will only enhance our best-in-class unit-level economics. And it is our superior unit-level economics which drive our third strategic pillar, global unit expansion, to achieve our long-term targets of 6,000 units for which we are employing a three-pronged approach. First, fortressing in the U.S., then international expansion and the expansion of non-traditional opportunities. In the U.S., we have identified 25 markets that we are confident we can penetrate and fortress using our established playbook from the Dallas-Fort Worth market where we have 109 restaurants today. We still think we have room to grow in the DFW market, but DFW does prove out the case that enhanced brand awareness results in higher-unit volumes, which strengthens the unit-level economics. And to be clear, just as we have seen in DFW, our fortressing strategy is not one that is designed to introduce cannibalization, but rather accelerate awareness as well as unit-level volumes. We believe that a focused approach of building out these 25 markets, which are located in large metropolitan DMAs with sufficient restaurant density, is advantageous to -- over a scattershot approach across the map. The main objective is to build scale in these markets in order to increase brand awareness at a faster pace and gain market recognition as a go-to restaurant in our guests' consideration set. In turn, this will drive restaurant volumes as well as strengthen the unit-level economics that our franchisees enjoy. As we have noted before, 80% of our development comes from existing franchisees who want to reinvest in the Wingstop brand by acquiring more territory to build more restaurants. Their desire for further development dovetails with our fortressing strategy as these franchisees are keen to grow in their existing and contiguous markets. On an international scale, our growth will have a longer tail than in domestic markets, but we are making progress and have a clear roadmap for success in key markets across the globe and also see an opportunity to leverage unique concepts. Last month, our efforts in Asia were honored with the best new concept award by QSR Media Asia for our small box Wingstop Flavor Studio restaurant, solidifying our belief that our brand and flavors resonate just about anywhere. The smaller square foot model has been successful and is one we hope to replicate in additional markets. This small footprint asset type is an example of how we can make slight modifications to the model and open the door to expanding our presence in non-traditional formats. Today, we have Wingstops in a small number of non-traditional spaces, such as casinos, airport terminals and soccer stadiums. We believe there is a lot of non-traditional white space and believe that airports, casinos and similar venues are great places to make consumers aware of the Wingstop brand and provide an opportunity to enjoy the bold and unique flavors of Wingstop. Before I pass the call to Michael, I know that you're interested in our Super Bowl sales. Super Bowl this year was a great success for us. We sold over 16 million wings and enjoyed a nice strong comp. Super Bowl is a big sales day for us because it is a great opportunity for our teams to rally and appreciate one another, but our business is not built only around special events but rather it is built on driving everyday sales for the long haul. We believe we did a good job of that in 2018, particularly in the fourth quarter where we saw nice acceleration in the two-year same-store sales trends. In fact, we have seen this momentum continue into 2019, providing us with a strong start to the year. We are confident in our strategy and remain committed to growing this great brand and continuing to reward our Wingstop shareholders. With that, I'll turn it over to Michael.