Geoff Ballotti
Analyst · Goldman Sachs. Please go ahead
Thanks, Matt. Good morning and thanks, everyone, for joining us today.We are thrilled to report a strong finish to 2019. We delivered rooms growth revenue, adjusted EBITDA, and adjusted EPS all in line with our expectations. We grew adjusted EBITDA by 22% for the fourth quarter and 21% for the year. And we grew adjusted EPS by 40% in the quarter and 21% for the full year.We returned over $350 million to our shareholders in 2019 through the payment of dividends and share repurchases representing over 6% of our current market CapEx. And reflecting their continued confidence in our business our Board of Directors has approved a 10% increase in our annual dividend from $0.29 to $0.32 per share beginning with a dividend that is expected to be declared in the first quarter of 2020.Our strong financial results reflect great operating performance. In our comments today we'll focus on those efforts across the companies, but we'd like to begin by addressing the coronavirus outbreak which is presenting a challenging start to 2020 for our committed and dedicated team in China.While China represents only 2% of our adjusted EBITDA given our lower RevPAR, lower royalty Super 8 master licensee arrangement, it is becoming a more important factor to our international direct franchising business.The 60 government mandated hotel closures we saw in the first week of the outbreak peaked last weekend at a 1,000 of our 1,000 China. Approximately 900 of the 1,000 closures are Super 8 master licensee franchisees.Hotel closures appeared to be stabilizing and we've also seen approximately 50 hotels re-opened over the past several days. Importantly, the majority of the closures resulted from our owners and franchisees doing everything they could to protect their team members and prevent the spread of the virus. Michele in a moment will provide detail on the impact that the outbreak is having on our first quarter and may continue to have moving forward.Turning to our franchise sales and development efforts, we finished the year with nearly 9,300 properties and 831,000 rooms a 3% net room increase since the end of 2018 including a 6% net room increase in our international portfolio.We were especially pleased with our continued domestic growth opening 27,000 rooms in 2019, a 13% increase over the prior year. We saw the strongest openings activity for our La Quinta, Ramada, Wingate, Trademark and Travelodge brands and our teams also made tremendous progress on the new construction front with openings up over 30% led again by our La Quinta and Wingate new construction prototypes.Our domestic retention rate improved a full 110 basis points to 95.5%. We were most pleased with the progress we made on the total retention rate for our economy brands which also surpassed 95% running 220 basis points higher than STRs industry average for the economy segment of 93%. We expect to continue to build on this momentum for both openings growth and retention rate improvements in the year ahead.Turning to international where we grew net rooms by 6% this year we opened over 36,000 rooms 10% more than we did last year. In addition we introduced 11 of our 20 brands into 24 new countries and territories strengthening our foundation for future growth in those regions.Our international retention rate was essentially unchanged at 94% as we took the opportunity with the acquisition of our Days Inn Master to strictly enforce all of our China master license contracts by removing substandard and or non-paying hotels from our system.We were also very pleased with a 7% increase in our direct international franchising business which moved the percentage of direct franchise room openings from 63% of total international room openings in 2018 to 73% in 2019.Our fastest-growing region was, once again, Southeast Asia, which grew net rooms by 20%, including over a dozen new upscale Ramada hotels with five entering new markets like the 568-room new construction, Ramada by Wyndham, Hạ Long Bay in Vietnam. All of our room additions in Southeast Asia were direct franchise or management agreements.Our global development pipeline grew 7% year-over-year to 193,000 rooms at the end of 2019, reflecting continued interests from our Microtel, Ramada and Trademark brands domestically, along with double-digit growth in our Latin America. China and Southeast Asia, Pacific Rim pipelines, we grew the La Quinta franchise system 4% this year globally, including 30 new del Sol prototypes opening across the US. And we were thrilled to open our first La Quinta by Wyndham in Europe, the 404-room La Quinta by Wyndham, Istanbul in Turkey.We're pleased with the numbers achieved by our franchise sales and development teams and we're especially proud of their continued success at bringing in higher quality conversion and more new construction deals. Their success both results from and contributes to our commitment to elevating the experience, the quality in the market share of our brands. This remains a top priority, which we measure by our improving retention rates, RevPAR indices, online review scores and brand recognition.Medallia, our third-party customer feedback platform ranked our brands in four of the Top 5 online review results among national chains in the US economy segment for 2019 with Microtel by Wyndham leading all the other brands as evidenced by its RevPAR index of 126%. Microtel also retained its Number 1 spot on J.D. Power‘s economy ranking, a position it is held for 16 of the previous 18 years, while Wingate by Wyndham retained a number one spot on J.D. Power’s mid-scale ranking of all US brands for its fifth consecutive year.Improving service and quality ratings will continue to be a key initiative for our teams in 2020, which help us continue to drive increased market share and a stronger value proposition for our owners. To further elevate both the guest experience and the value proposition that we provide hotel developers in each of our core chains scales, we continue to invest in and design new enhancements for our brands, generating some great excitement and significant interest.We launched the Microtel Moda prototype value engineered to reduce both building costs and operating costs and added nearly two dozen new construction Moda prototypes to our pipeline in 2019. And in the extended stay segment, our Hawthorn Suites’ new dual-branded prototype combined with La Quinta has attached significant attention with over a dozen new La Quinta Hawthorn Suite hotels added to our pipeline in 2019.Contribution to our brand through our central reservation channels grew another 360 basis points globally to over 56% and another 433 basis points domestically to over 70%. In 2019 we improved the speed, effectiveness and responsiveness of our brand websites including increased use of loyalty member rates.In the United States our brand websites and mobile app continue to be our fastest growing channels delivering valuable direct bookings and a seamless guest experience and have once again outpaced growth from the OTAs.Central contribution was also driven by Wyndham's Signature Reservation Service or SRS program where we handle property direct reservation calls on a centralized basis for which continues to represent an important channel for our franchisees and our goal is to turn every incoming call to their hotels into a future reservation.We now have almost 4,000 properties opting in to our SRS functionality with transition hotel seeing an average lift in an ADR of 13% and Wyndham Rewards realizing a 98% increase in the enrollments from these participating properties while we grew this channel by 31% in 2019 there remains the opportunity in 2020 to handle more calls on behalf of even more of our hotels as we look to expand the program internationally this year, an important driver of central contribution and in the value we deliver to our franchisees is of course our award winning loyalty program and Wyndham Rewards represented a record 44% of our US occupancy and an organic increase of 540 basis points from the prior year.Total Wyndham Rewards enrolled members increased 2 million in the fourth quarter of 2019 bringing the program to over 81 million enrolled members. Wyndham Rewards has consistently ranked among the top hotel loyalty programs in the industry by new US News and World Report and the readers of USA Today and in December for the fifth consecutive year it was named the best hotel loyalty program for travelers of all spending levels by Wallet Hub.We are tremendously proud of our team and of these achievements and accomplishments and we look forward to further enhancing our members acquisition efforts, our personalized customer relationship management engagement strategies and our direct booking initiatives in 2020 to ensure Wyndham Rewards remains the simplest and most rewarding program in the industry.Finally we want to take a moment to talk about our commitment to fostering a values driven culture and it being a socially responsible partner in the communities where we live, work and serve from launching our first ever green certification program for our franchisees to being named by atmosphere as one of the world's most ethical companies to earning our second perfect score of 100% is a best place to work for LGBTQ a quality by the Human Rights Campaign Foundation.Our achievements be they operational, financial or cultural reflect the drive, support and dedication of our over 14,000 team members and are our over 6,000 franchisees. We're pleased with the progress we made in 2019 on our strategic goals as the world's largest and best hotel franchiser in the 90 countries and territories in which we now serve. We look ahead to build on our track record of delivering consistent earnings and cash flow growth.And now I'd like to formally introduce Michele Allen a 20-year veteran of our company whom I've had the pleasure of working with for over a decade. Her extensive experience with our business the lodging industry and our leadership teams around the world made her the ideal candidate to take over as Chief Financial Officer and she will now walk us through our financial highlights.Michele?