Geoff Ballotti
Analyst · Jefferies. Please go ahead
Thanks, Matt. Good morning and thanks everyone for joining us today. We're very excited to report our second quarter results with growth across all of our key metrics. We had our fifth consecutive quarter of positive net room's growth in the United States. We grew our international net rooms by 7%, RevPAR increased both in the U.S. and globally and our adjusted EBITDA grew 27%. This morning David and I would like to highlight key accomplishments in the quarter and provide an update on some of our more important growth opportunities. Starting with our goal to drive quality net rooms growth, we ended the second quarter with 817,000 rooms in our system. This was an increase of 3% since last June, including a 1% year-over-year net room growth in the United States. Excluding 2018 acquisitions and divestitures, we have gone four for four so far this year by: one, increasing domestic room additions; two, increasing international room additions; three, decreasing domestic room terminations; and four, decreasing international room terminations. We opened over 7,500 domestic rooms in Q2, an increase of 11% versus last year’s second quarter, including over 1,300 La Quinta rooms from 14 La Quinta Del Sol prototypes across nine different states. Our retention rate in the United States has improved to 96% over the past 12 months as we brought second quarter terminations down by 8% year-over-year. And importantly, we're delivering this room's growth while continuing to strengthen the quality of all of our brands with overall guest satisfaction and social media review scores up across the entirety of our system. And according to the most recent J.D. Power guest satisfaction survey released yesterday, our brands continue to top the charts. Microtel by Wyndham finished number one in the economy segment for the 16th time in the past 18 years and Wingate by Wyndham again finished number one in the mid-scale segment for its fifth consecutive year. Internationally, we grew our system by over 20,000 rooms or by 7% year-over-year. Our fastest growing region was against Southeast Asia, which grew by 22%. Latin America grew by 7% and in China, where we are the largest international hotel franchisor and where we expect to open around 500 hotels over the next three years, we grew our direct franchise system by 10%. Our international retention rate has improved to 95% over the last 12 months. Our global pipeline increased 10% year-over-year, or 4% sequentially, to 188,000 rooms, principally reflecting 7% growth in domestic new construction and 21% growth in international new construction. Our strong second quarter results highlights that Wyndham is very well positioned to serve the needs of the select service hotel developers around the world. We also achieved some significant milestones this quarter related to the La Quinta integration. We were very pleased to announce in April that we completed the migration of La Quinta off of its legacy technology and onto Wyndham's distribution platform. The brand is now fully operational on our cloud-based reservation, property management, digital, loyalty, reporting and call center platforms. La Quinta franchisees are now benefiting from a fully integrated credit card interface and increased direct contribution from our award winning Wyndham Rewards loyalty program. The systems are working well and we were able to prove the value and the stability of this technology in the very first week after the cutover when third-party service providers suffered a major outage and we were able to route – reroute reservation calls that La Quinta and its legacy platform could not have previously handled. We faced a very tough cost at La Quinta this past quarter. Last year, second quarter RevPAR was up 6%. This year we gave that back. La Quinta RevPAR was down 5%. La Quinta’s geographic mix, particularly its concentration in hurricane impacted and energy markets, helped us last year, but hurt us this year. Over the last year, La Quinta’s RevPAR growth has been in line with a mid-scale average and the brand continues to deliver a RevPAR index premium of 119% versus the FTR mid-scale segment. In addition, La Quinta’s system size increased another 1% sequentially and the brand now stands at over 90,000 rooms. As David will address in his remarks, the integration is now substantially complete and we expect to be achieving our full run rate synergies in the next few weeks. We use the first half of this year to revisit elements of our business that are not contributing to earnings or to our strategic priorities. And as a result, we expect to exit two legacy hotel-management arrangements that have been unprofitable for us, which David will also cover in a moment. While we continue to see hotel management opportunities both domestically and internationally in support of our core hotel franchising business, we're no longer seeking guarantee type deals like these legacy arrangements we're planning to exit. This morning, we'd like to discuss the work we're doing around our new construction prototypes and brands, along with our strong international growth and expansion. Last quarter, we updated you on the launch of Microtel Moda, a new and innovative prototype for our award winning Microtel by Wyndham brand. It is valued engineered to reduce costs both to build and to operate, while emphasizing modern efficiency to maximize franchisee's return on investment. This new design is helping us to further elevate the economy experience for the everyday traveler and we've seen tremendous excitement and interest from developers with over a dozen new construction Moda prototypes secured in our pipeline since we launched it at the Hunter Hotel Investment Conference a few short months ago. And more recently, our mid-scale new construction brand AmericInn by Wyndham received brand council approval for another new interior design prototype. As a result, we hired one of the industry's leading design firms to create a new FF&E scheme that compliments AmericInn’s modern contemporary exterior and helps to move the brand forward while maintaining the identity and the rich heritage of AmericInn. Owners are telling us they like it because it looks great and it's more cost efficient to both build and to operate and it's beginning to drive significant interest with several of these new construction prototypes also now in our domestic pipeline. And finally, La Quinta’s dynamic new construction Del Sol prototype continues to won developers. We signed seven new construction Del Sols during the second quarter and the 14 new La Quintas that we opened in Q2 were the most openings in any quarter for the brand since 2016. With these three new construction prototypes, Microtel in the economy segment, AmericInn in the mid-scale segment and now La Quinta in the upper mid-scale segment, Wyndham has a tremendous value proposition to provide to hotel developers in each of our core chain scales. Our franchise sales teams are ecstatic about these offerings and we're equally thrilled with the progress they have made selling them to developers in such a short amount of time. Moreover, we're also upgrading our new Hawthorn Suites extended stay prototype, which will round out our new construction design portfolio on both a standalone and dual branded basis with three new construction Hawthorn La Quinta dual branded development executed since we acquired the La Quinta brand. We continue to see excellent opportunities to grow internationally. We have seen significant interest in La Quinta in both Latin America and in the Caribbean and we recently signed a deal with a developer in the Caribbean for eight new La Quintas with four scheduled to open in 2021. In our Europe, Middle East, Eurasia and Africa regions, we open nearly 2.5 times as many rooms this quarter as compared to the same period last year and we opened 50% more rooms in Latin America and 30% more rooms in China on a direct franchise basis. The rapidly expanding population of the traveling middle-class in international markets represents a major growth opportunity for Wyndham over the next decade and we continue to position our select service franchise brands to capitalize on this demand for value-driven quality lodging accommodations. Under the marketing front, our multi-million dollar fully integrated by Wyndham umbrella advertising campaign has driven guests in record numbers to wyndhamhotels.com to learn more about our wide variety of brands and our hotels along with our award winning Wyndham Rewards loyalty program. The campaign has helped to deliver a lift in ad awareness, ad recall, search impression and it's built the foundation of positive awareness for all 20 of our brands, which ultimately drives consideration and bookings. In addition, we've launched a multi-million dollar comprehensive La Quinta by Wyndham advertising campaign that includes television, radio and digital ads that we plan to continue to run throughout the rest of 2019. Wyndham Rewards member occupancy continues to grow and is now running at over 40% for our domestic economy portfolio. Importantly, La Quinta’s share of occupancy in its first two full months in the program increased 180 basis points compared to 2018, a clear indication of the benefit La Quinta properties are seeing from increased member engagement. Wyndham Rewards has consistently been ranked among the top hotel loyalty programs in the industry and our teams are focused on retaining this best-in-class status for our owners and for our members. Since making the program even more awarding this year, we've seen a healthy increase in free night redemptions in the 7,500 points category where almost one third of our system resides. Our teams are now focused on enhancements to our mobile app that will further enhance and streamline bookings, engage our guests during their stay and provides Wyndham Reward members with a more personalized seamless experience. We're proud of what the program has achieved so far and we are confident that our enhancements will continue to make it even more rewarding for our franchisees and for our guests. And our Blue Thread marketing relationship with Wyndham Destinations continues to strengthen. Blue Thread sales grew 50% in 2018 and have grown 22% year-to-date through April. We have both benefited from this year's Blue Thread call transfer programs. The increased Wyndham Rewards points purchase for use as a sales incentive and the expansion of in-hotel guest marketing programs. The incremental tour volume we helped generate is complimentary to Wyndham Destinations’ existing sales channels and produces 25% higher sales per guests resulting in additional margin on every Blue Thread sale. On the partnership front, we're enhancing the value we provide to guests through new relationships with businesses like DoorDash. Since launching Wyndham Rewards partnership with DoorDash in May, orders have risen steadily and we're seeing significant weekly increases in the number of on-property guests taking advantage of the $0 million delivery fee. DoorDash deliveries are in natural tie-in to enhance the guest experience at our economy and mid-scale hotels, since most of our select service hotels don't have F&B beyond breakfast. Before handing the call off to David, would we remiss not to mention our focus on culture and social responsibility. Two elements that remains critical to our long-term success. From an ESG perspective, we're developing a new hotel specific green certification program that will be used to support our efforts to engage franchisees on improving their carbon, energy and LED lighting usage footprint along with their water conservation and waste diversion efforts. Importantly, we are piloting a go green program to our over 77 million Wyndham Rewards members by offering reduced housekeeping and towel and linen service for multi-nights stays in exchange for Wyndham Rewards points. More importantly, our values-driven culture grounded in the strong foundation established by our former parent company, Wyndham Worldwide, is fueled by our continued focus on attracting, retaining and engaging the very best and brightest people in our industry. Recently more than 80% of our 16,000 team members completed the Gallup employee engagement survey. And Gallup told us that Wyndham Hotels & Resorts surpassed top quartile levels of engagement representing a strong baseline as a new company for us to grow and highlighting the strength of our team members’ commitment to our long-term goals. And with that I'll now hand the call over to David, who will walk us through the financial highlights. David?