Kirk Tanner
Analyst · Evercore ISI
Good morning, everyone, and thank you, Aaron. As many of you know, Aaron joined us in September to lead Investor Relations, and we are excited to have him aboard. I'm going to start with some high-level results and drivers in the quarter and then we'll get into some of the initiatives we are working on to strengthen the Wendy's brand and its operations across the company and our franchisees. I'll then hand it over to GP to talk more about our third quarter performance and updated outlook. During the third quarter, our restaurants continue to grow sales as global systemwide and the same- restaurant sales grew 1.8% and 0.2% respectively. In the U.S., we remain competitive as we held traffic share within the QSR Burger category, which has been a bit more challenging than we anticipated coming into the third quarter. Our team's focused execution allowed us to also maintain dollar share driven by consumer demand for our craveable core items, our impactful innovation, and relevant value. The morning daypart continues to be a compelling growth opportunity, delivering a mid-single digit sales increase compared to the prior year. Late night sales also delivered strong performance, growing sales at a high single-digit percentage compared to the prior year, driven by momentum in our delivery and digital businesses. In our International segment, we achieved high single-digit systemwide sales growth driven by nearly 100 new restaurant openings through the end of the third quarter. International same-restaurant sales growth was led by our Canadian market, including a high team percentage growth in breakfast traffic. Now, turning to our digital business, global digital sales grew almost 40% year-over-year led by our U.S. segment, delivering over 17% digital sales mix. This growth was supported by enhancements to the Wendy's app that have enabled us to deliver an improved user experience. We now have about 45 million reward members enrolled. Now, that's up from 43 million at the end of the second quarter. In addition, we opened 64 new Wendy's restaurants globally during the third quarter and remain on track to meet our goal of 250 to 300 openings for the full year. Turning now to some of the initiatives I'm working on with the team. As most of you know I have now been in the role nine months and I can tell you I'm even more optimistic today on the potential for our brand and opportunities for the near and long-term growth. As we look ahead, we are focused on continuing to build love for Wendy's by delivering on our new brand promise, fresh famous food, made right for you, every time in every restaurant for every customer every day. It means that we're doubling down on operational excellence ensuring customers receive the same excellent experience across every Wendy's restaurant. Our Wendy's promise is foundational to our culture and it's delivered by inspiring our employees to always put the customer first, make every restaurant the star, operate the one best way and own the responsibility to grow the Wendy's brand. We have shared the brand promise with employees and franchisees at our recent convention and it has been met with enthusiasm. This promise is embedded in the framework I've established that will serve as our blueprint to relentlessly pursue long-term profitable growth. The framework consists of four key elements drive same-restaurant sales and share growth, accelerate digital growth and improve restaurant profitability all of which will drive net unit development. Achieving these goals will strengthen the Wendy's brand and reach more Wendy's fans worldwide with a consistent and high quality experience. Let me expand a bit on the actions we are taking beginning with global unit development. Our enhanced U.S. incentive programs rolled out in July are resonating with franchisees and are expected to support continued progress on our new restaurant pipeline. In September, we also announced new development incentives in Canada and Latin American countries, which are already sparking many development and renewal conversations. As we continue to open new restaurants, we are using data-driven insights to target high-growth trade areas. These new restaurants have delivered an exceptional customer experience, enhanced by technology and improved drive-through and delivery experiences, higher employee satisfaction levels under a more efficient labor model, and U.S. AUVs above $2 million and operating margins above the system average. Overall, the Wendy's system is incredibly healthy, and our restaurant re-imaging has been completed at 89% of restaurants globally, and we want to further improve our restaurant footprint and overall system health. In order to do so, we conducted a robust review of individual restaurants to ensure they meet our expectations for sales, have the profitability to fuel growth, and deliver the Wendy's brand experience for customers. Following this review, I have made the strategic decision to close additional restaurants this year that are outdated and located in underperforming trade areas. These restaurants have AUVs of approximately $1.1 million and operating margins well below the system average. We have designed this initiative to ensure that over time, many of these units will be replaced by new restaurants at better locations with significantly improved sales and profitability. We anticipate that total closures in 2024, including additional closures in the fourth quarter, will be offset by new restaurant openings this year, leaving our net unit growth approximately flat compared to the prior year. By the end of 2024, we will have opened more than 500 new restaurants over the last two years and have the confidence we will deliver an elevated growth in 2025 and the years to come. As we shared last quarter, we have development commitments in place to meet our 2025 new build goal, which supports our previously stated outlook for 3% to 4% net unit growth. Now let's turn to our plans to drive growth in the fourth quarter and beyond. We continue to expect sequential improvement in year-over-year sales growth from the third to the fourth quarter. This will be driven by our commitment to putting the customer first in everything we do to deliver our craveable menu, impactful innovation, and relevant value. We have strong momentum, as earlier this month we launched the Krabby Patty Burger and Pineapple Under the Sea Frosty, celebrating SpongeBob's 25th anniversary. We were excited to bring this fan favorite to life through innovation on two of our iconic core menu items, and we are executing this promotion in a way that only Wendy's can deliver. This programming is resonating with consumers, generating a powerful response that is driving significant sales growth and earned media for the Wendy's brand. We are very pleased that the initial performance has exceeded our expectations. This is a great example of what we can deliver when we bring our innovation, marketing, and execution capabilities together. Looking ahead, we are building on this momentum with a strong lineup of campaigns launching in the upcoming weeks. We will feature an innovative new salted caramel frosty flavor, the return of a customer favorite mushroom bacon cheeseburger, and national media showcasing our iconic spicy chicken sandwich. Building on our marketing efforts, we are evolving our national advertising and digital strategies. Our new campaigns incorporate the [inaudible] Wendy's tagline and highlight our delicious food as the hero. We're pleased with the traction this approach has gained and look forward to sharing more as we progress. Moving on to our commitment on restaurant profitability, I see significant potential to strengthen our position in profit accretive categories like beverages. Extending our partnership with Coca-Cola is one of the ways we are doing this. Our new agreement enables us to grow this highly profitable segment, leveraging the Coca-Cola freestyle platform which offers more than 100 drink choices. We also have plans to add beverage options aligned with modern consumer preferences. And right now, we're giving our beverage business a boost as we kick off the fourth quarter with $1 any size drink promotion. Another category where we will drive margin improvement is through breakfast sales growth, which we anticipate will continue to outpace the rest of day. As part of our company investment in breakfast advertising, we recently launched national media for our breakfast burritos and are encouraged by the consistency of our breakfast growth. In addition, our fresh AI voice enabled order taking provides us with another opportunity to enhance margins. This technology boosts labor efficiency and allows crew members to spend more time on activities that elevate the customer experience. We are encouraged by the results of testing at select company restaurants, and we will broaden the implementation in 2025 across more company and franchisee restaurants that will unlock margin expansion opportunities. Our pursuit across these initiatives gives us the confidence in our outlook for accelerated growth and profitability to close out 2024 and beyond. Looking ahead, I'm excited about the future and our vision for Wendy's to reach its full potential. Our ability to deliver profitable growth and create shareholder value is grounded in our focus on the execution of our strategic priorities that build on our brand promise. We look forward to sharing more details about our long-term growth strategy and execution plans at our Investor Day, which will be held on March 5, 2025. Finally, I want to express my appreciation to all of our employees, franchisees, and suppliers for their dedication and outstanding contributions. I'll now turn it over to GP to share more details on our third quarter results.