Paul Travers
Analyst · Alliance Global Partners. Please proceed with your question
Thank you, Ed. Hello everyone, and welcome to the Vuzix' Q1 2020 conference call. Let me start by saying that all of us here feel deeply for those who have lost loved ones or whose health and wellbeing has been impacted by this viral outbreak and the disturbances it has created to all of our lives. We wish security and health for all of you as we collectively face this unprecedented challenge. It has only been about eight weeks since our last conference call, but I think it has been the most world-changing eight weeks we have all seen for a long time, if ever. For Vuzix, we feel this has put us out in front of one of the largest technological transformations to occur in the world since the onset of mobile communications. I'm talking about the remote worker revolution that has been spawned by the travel restrictions and social distancing practices being implemented across the world in response to this novel coronavirus. At Vuzix, this has driven us to refine and adapt our sales strategy. We've been able to empower and service our customers and partners through informational marketing event webinars demonstrating the solutions provided by our smart glasses and related applications, which is evidenced by the growing uptick in sales we are starting to experience. We cannot be sure how long this current uptick will last, or how large it will become, but at the onset it does feel like a paradigm shift in the way many firms must do business. It's as though we are out in front of a rather huge wave that's just starting to build. Before we get into some of the specific deals and aspects of the past quarter, and because you can all review the financials in our recent press releases over the last eight weeks at your own convenience. I would like to share a little color with regards to what is going on right now at Vuzix. COVID-19 is on everyone's mind and it has had a dramatic and immediate impact on the day-to-day operations of many domestic and foreign businesses, including Vuzix. Back in March, we instituted immediate actions in order to minimize face-to-face interactions between employees and to provide effective social distancing practices within the office, and on the production floor. Vuzix' employees can work from home, have been working from home, and in-person management, engineering, and development, and customer meetings in the office have been replaced by daily virtual Zoom meetings. Employees working at the office are following best practices including social distancing, regularly sanitizing, keeping all doors open to avoid touching handles, and of course wearing masks while inside the building. Also, our HR, finance, and legal teams are continually monitoring the latest legislation and guidance to ensure that we're operating within the constantly changing mandate and recommendations, protecting our employees and their families, and understanding and applying for available support from the state and federal governments being offered to employers during these trying times. On the manufacturing front, we continue to have our production employees' onsite assembling smart glasses, but when the pandemic hit we spilt them into two shifts to minimize the number of employees at the office at a given time, and to reduce density on our production floor. They have done a great job under stressful conditions which has allowed us to continue to meet ongoing customer demand for both our M-Series and Vuzix Blade products. In terms of component and product supply, the coronavirus impacted China at a difficult time, with many local companies just coming back from Chinese New Year. If we have not moved most of our M-Series smart glasses production out of China last year we could have been more negatively impacted, but I'm pleased to report that the impact to date for Vuzix has been generally limited, mostly just resulting in some delays. Business customers in Europe and the United States being going down during the first quarter, and took several weeks to determine what aspect of their operations and manufacturing facilities would remain active and which divisions would be shuttered for a period of time. Business continuity plans are still being constantly tweaked as companies monitor the latest situational news related to the COVID-19, but one common trend that has emerged is that most firms have implemented strict travel restrictions on domestic and international travel between sites and locations, as well as work-from-home programs to reduce in-office exposure risk. Another consistent trend is that hospitals and other health organizations have implemented measures to limit interactions between patients and health professionals, and are seeking new, innovative, and safe ways to perform training, mentoring, and patient care. While the coronavirus outbreak has slowed the progress of certain anticipated customer developments in our pipeline, both on the Enterprise as well as on the Engineering Services and OEM side, it has at the same time led to an acceleration of new interest from others for smart glasses usage that broadly includes remote support, business continuity, education, and in particular telemedicine which is rapidly becoming a critical tool in the frontline efforts in the fight against the coronavirus. Most importantly, since mid March and through April and early May, we have seen inbound interests converting directly into increases in our Enterprise and Medical sales in the second quarter. The month of April was one of our strongest thus far in terms of smart glasses' sales driven by broad demand from new customers, existing customers, and Vuzix resellers. We're experiencing increases in customer order flow, average order size, and the number of customers placing reorders. We're also seeing this growth domestically in the U.S. as well as across the pond, in Europe, and in the Asia-Pacific region, led by Japan. In fact, I'm pleased to report that total revenue realized thus far in our second quarter together with engineering sales we are contracted to receive have already surpassed the first quarter figure we just reported for the three months ended March 31, 2020. We're only about halfway through our second quarter, and we obviously have the rest of the year in front of us, but we like what we are seeing right now, and have a lot of new and exciting opportunities in our pipeline that we look forward to closing and announcing as the year progresses. There are currently three specific segments within Enterprise that are seeing an accelerated interest level and growth from customers since the COVID pandemic, field service, including remote support and training; manufacturing, including work construction, step confirmation and quality assurance; and telemedicine, including procedure assistance and remote video and recording. Within field service and manufacturing, we had seen an acceleration and adoption driven by business continuity plans and the urgent need to deliver remote expertise without having to send engineering resources onsite. In particular, we have seen increases in order flows from multiple large pharmaceutical companies in need of remote expertise in their labs and manufacturing facilities, and to support their equipment deployed in hospitals around the globe. Vuzix' business across healthcare, including telemedicine, training, and technical support for medical equipment has also accelerated since the pandemic. Our first quarter 10-Q referenced several of our larger volume healthcare related customers, and we have a growing number of unannounced partners that are just starting their business relationship with Vuzix, all being driven by the COVID-19 pandemic. There are five recent examples I would like to share. One Minute, an exclusive reseller of Vuzix Smart Glasses has seen tremendous interest in Europe as well as the U.S. for their healthcare in telemedicine solutions. They have placed volume orders for Vuzix M400 in January, March, and April as they continue to grow their business. The University of Louisville School of Medicine, which is current testing the M400 across six different facilities, has plans to deploy our glasses across their network and expand the program in educational training in addition to patient care. GemVision, a Vuzix reseller that has seen growth in healthcare and telemedicine demand, recently placed a replenishment order for M400s to support their effort to meet COVID-19 remote healthcare needs in The Netherlands. In Thailand, Vuzix Blade Smart Glasses are now being used for COVID-19 patient care via our partner Tely 360 Ambulance 3rd Eye at one of the country's main hospital sites used for quarantine COVID-19 patients. And last but not least, we just announced The Johns Hopkins Hospital which is affiliated with Johns Hopkins Medicine, one of the leading healthcare systems in the U.S., has become yet another customer that has quickly embraced the Vuzix's M400 amidst a global pandemic. In their case, to help with patient intubation and to host virtual patient rounds using our Smart Glasses. Of course, the timeframes for some expected enterprise business development are getting a bit stretched out versus our pre-COVID expectations. For example, reductions in operating hours and the implementation of new shopping routes and rules for consumers have certainly disrupted the day-to-day operations development plans of retailers across the U.S. That said, we remain in constant discussion with one of the larger U.S. based retailers. And we still believe this account represents a great multi-year revenue opportunity for Vuzix beginning later in 2020 as they start to deploy our Smart Glasses in different areas within their operations. We also previously mentioned that we have numerous enterprise accounts across various industries and use cases that each could represent more than a million of pipeline revenue. We still feel confident that these opportunities have reasonable likelihood of being deployed over the next 12 months even in light of the current disruptions caused by COVID-19. Vuzix M400 has clearly become the workhorse that many enterprise customers have been waiting for and that has made the customer sale cycle for Vuzix Smart Glasses in enterprise a bit easier with a quicker commercial conversion timeline. The M400 was built to broadcast HD streaming video for field service workers with its 13 megapixel image stabilized camera. The OLED display delivers crisp vivid color to the technicians and with advance voice control coming to the base OS, it will become a completely hands free device for many applications. Our M400 Smart Glasses as a scalable platform continues to mature further differentiating it versus other vendor solutions. During the first quarter, we added support for several popular video conferencing platforms such as Zoom and Skype for Business. More recently, we announced support for Cisco Webex Team and Zoom for Healthcare. These popular applications each come with some specific advantages which have made it very easy for large enterprise companies to get started with the Vuzix M400 in Blade Smart Glasses for video conferencing, but these applications generally lack advance features such as camera control and voice control from the remote expert site as well as real-time illustration and advance document sharing. This is actually a positive for Vuzix because we have typically found that one size does not fit all when it comes to hardware and software solutions. For customers that require advance features, Vuzix has been successful in directly upselling solutions such as Vuzix Remote Assist and Ubimax Frontline or working through our partner channels with established companies like Dynamic, Brochesia, Help Lightening, Librestream, PTC, SightCall, TeamViewer, and others. In most cases, these upsells are helping to generate new revenue opportunities for Vuzix that can recur on an annual basis. As it relates to public safety in COVID pandemic, we are also working with a number of partners to deliver solutions that incorporate our Smart Glasses to assist with screening crowds of people with elevated temperatures. One such firm is Librestream with whom we also partnered along with Verizon to support healthcare in first responders. We recently announced a hands-free thermal imaging solution with Librestream focused around our M400 Smart Glasses. This combined solution enables first responders along with security medical professionals to scan individuals within a crowd from a safe distance to rapidly measure human body temperatures for screening purposes by comparing those temperatures to a set reference point. The FDA recently published guidelines for using telethermographic systems for human temperature monitoring, and this solution follows these guidelines. Fever is a common system of COVID-19, typically appearing two to 14 days after exposure. Thermographic systems are able to determine surface skin temperature when used correctly. The advantage of using these systems for initial temperature assessment for triage use is significant and high throughput areas such as airports, businesses, concerts halls, sports venues, warehouses and factories, and also in settings where other temperature assessment products may be in short supply. As the world starts going back to work, we anticipate there will be a growing need for this solution to help with screening. We have also just announced a partnership with Pixee Medical, the world's first orthopedic navigation system using AR smart glasses. Pixee just received CE Marking certification for Knee+ its unique patented technology that combines proprietary computer vision and deep learning algorithms along with the use of our M400 glasses to precisely track instruments and implants during surgeries. Pixee is pursuing and expecting to receive FDA approval for Knee+ later this year and plans to next develop a shoulder implant navigation system, which will display a hologram in the surgeons glasses to precisely guide them through the skin during an operation. With over 600,000 knee and shoulder operations performed every year in the U.S. alone at a cost of well over $10,000 per surgery, this is a very exciting technological development to say the least and we're proud to play such a key role in it. Competing solutions are bulky and expensive and we believe this system can bring a new level of price performance to the operating theater. Given the accelerating customer interest levels, we've been seeing and with the world being closed down for travel, we've been conducting a series of live webinars and product demos with numerous resellers and software partners, including One Minute, Bitnamic, Brochesia, Help Lightning, Librestream, Ubimax, Zerentia, as well as several topical ones using Zoom. They have been a good way to share the value proposition of our smart glasses with partner software solutions virtually to both existing and target customers. The level of engagement and feedback has been tremendous. Thus far, in the video assets that we created have proved to be meaningful sales reference tools for our customers, frankly speaking, these webinars appears to be even more productive and much less expensive than many of the conferences we used to attend. With most, if not all conferences being canceled for this year, this is becoming a new way of doing business. It's a perfect fit for our products and what they are designed to deliver. It's not unusual to get several hundred people attending a given webinar and the downloads afterwards have been significant. Recordings of our solution webinars can be accessed via a new webinars page on our Web site. I highly recommend everybody take a look. In addition to the webinars, we also released a series of downloadable white papers to help educate customers across specific market verticals including telemedicine, remote support and field service, manufacturing and worker training, and warehousing and logistics to provide further education on the usage, benefits and implementation of our smart glasses products. It's not unusual to get as many as 100 downloads a week for these white papers and the numbers are growing with interest in how smart glasses can help with remote operations and business continuity seems that are resonating with people with increasing frequency. Product development and tooling for our new M4000 smart glasses continues and we still expect to ship production units later in the third quarter. The M4000 is based mainly on our M400 design, which means you can take software from the M400 and just drop it on the M4000 and it will work. What's different here though is the M4000 is using a waveguide based display engine that's optically see through. The beautiful thing about that is you can do features with more advanced AR and the likes. Also because these things are based on the same platform, it has been significantly reduced our costs to get this thing into production. It's going to be exciting when we finally roll it out. With a product refresh being introduced later this quarter, we expect the Blades to gain additional traction across enterprise due to its built-in stereo, audio feature being added to the glasses, as well as an improved autofocus camera, replacing the current fix focus versions. Its introduction along with a new Vuzix's custom built lithium ion battery that one wears on their collar will deliver up to 10 hours of streaming video to remote experts in the field on a single charge. The Blade continues to hold its own within the security business as we have a number of solutions in process some of which we have discussed previously that are a great fit for its form factor and capabilities. The ability to use AI for facial database detection and deliver information hands free to a security guard or first responder based on that remains extremely valuable. In March, we announced our second OEM project, this one with a new major U.S. defense contractor to build a customized waveguide based optics engine. The first phase of program is expected to generate initial non-recurring engineering revenues for us over the next quarter with subsequent and re-phases expected thereafter, before an accepted final product design leads to volume production order. In April, we received yet another follow on development order from a global Tier-1 aerospace partner. This one is for the fourth stage of this program. We expect to see this move to a production opportunity for us later in this calendar year. Since our inception, Vuzix has invested heavily to develop our intellectual property focus on near-eye displays. Our intellectual property portfolio now consists of over 157 patents and patents pending. Our leadership and in-depth knowledge of not only near-eye displays, but designing, developing, and manufacturing AR smart glasses from the ground up, puts Vuzix in a unique position to rapidly deliver new optical components and systems, as well as innovative waveguide-based smart products for our customers, both direct and users and OEMs. We also continue to make tremendous progress towards establishing Vuzix as a preeminent supplier of next-generation optical solutions for use with MicroLED displays. These new solutions should allow the creation of consumer-focused smart glasses for Vuzix and other OEMs to help eventually build Kingsman styled smart glasses for the mass market. We are looking forward to unveiling more here with our new partners in the upcoming months, as we believe what we are working on is well ahead of the competition. Notwithstanding a challenging business environment, we have made tremendous progress thus far this year in terms of meeting our operating goals for 2020. We're currently seeing growing overall sales demand and an increase in the average order size for existing M Series smart glasses. We're currently on track to commence shipments of our M4000 smart glasses in volume during the later part of this year. We have continued to improve our waveguide manufacturing yields and capacity, and with the introduction of our upgraded Blade, we are preparing to further ramp production to support expected sales and the rollout of programs and security in the enterprise markets. We expanded the number of contracted engineering services, program engagements, and are actively pursuing additional new ones, as well as OEM programs. We are making great strides to develop our next-generation waveguide-optics in creating very small, but high performing display technologies around MicroLEDs. Finally, Vuzix and much of its staff at a personal level have worked hard to trim the costs of operations, and will continue to be prudent in our spending while focusing on revenue generating initiatives. Meeting or furthering each of these objectives, we will serve to increase Vuzix net cash flow from operations and while we are encouraged by all of these developments, we still have more work to do. Our ultimate goal is to own the smart glasses for enterprise industry, which we're result in substantially increasing our top and bottom line, and by extension our shareholder value. I'd now like to pass the call over to Grant, so he can review some aspects of our first quarter financial results. Grant?