Rob Wallstrom
Analyst · SCC Research. Please go ahead. Your line is open
Thanks John. As I noted earlier, we remain focused on enhancing both the Vera Bradley and Pura Vida brands through innovation that will enhance consumer engagement and propel us forward; innovation in products, marketing and technology. Let me start with Vera Bradley. Our products must remain authentic and true to our brand, but innovation is becoming more and more critical to our product assortment. We have developed an ongoing pipeline of fabric innovation to ensure market relevance, by offering cotton updates and cotton alternatives, both to retain existing customers and attract new customers to the brand. We will continue to grow our newest offerings of Performance Twill and Re-Active and will launch more fabric innovation over the next 12 to 24 months. We will also continue to bring new styles and differentiated silhouettes to the market to meet all facets of our customer's lifestyles. One focus is hands-free, as it is becoming increasingly important to our customers. Our long-term focus continues to be on building dominance in our key franchise areas of youth campus, travel and everyday. As a result of the current environment, we have ramped up our manufacturing and distribution of masks and other personal protective equipment. I will talk more about these initiatives in just a minute. We are continuing with our collaborations and strategic alliances that excite and engage existing and new customers, expand our brand reach, increase brand awareness, generate media buzz, and provide opportunities for Vera Bradley to strategically test. And ultimately enter new product categories. These partnerships are truly a testament to the strength and wide appeal of our brand. We launched our newest Disney collection on verabradley.com in March, are continuing with our Gillette Venus collaboration distribution through Target. And look forward to the second year of our collaboration with Crocs, which we'll launch in August. We are working with several other iconic internationally known brands, on exciting future product collaborations. Most notably, we are thrilled about our collaboration with Warner Bros. Consumer Products to create a Vera Bradley, plus Harry Potter, Back to Campus and dorm line that we'll launch in July. This collaboration will not only appeal to our Vera Bradley fans, who are also Wizarding World devotees, but will also attract new customers to the Vera Bradley brand. Under the umbrella of VB Cares, we will continue to strengthen our community support and charitable initiatives, identifying areas where we can make a real impact, particularly for women and children. We want to create positive change and often invite our customers to participate with calls to action. We are doing all that we can to help in this unprecedented time, which includes utilizing our facilities and global supply chain to get critical and demand supplies to those in need nationwide. Our approach is three pronged. Number one, through our Taking Care Together initiative we have tapped into our global supply chain to procure and distribute the most in-demand personal protective equipment, including millions of medical masks to support the nurses, doctors and first responders, variably taking care of all of us. We have been able to get medical-grade surgical masks, in the hands of those who are having a difficult time maintaining appropriate supply of PPE, like smaller regional medical centers, doctors' offices retirement facilities and companies that provide critical support. Number two, we have ramped up distribution of our Vera Bradley Healthcare Professional Collection which includes medical scrubs, other wearables and bags. And these items are available on verabradley.com. Number three, we converted our Vera Bradley Fort Wayne selling facilities. And utilized on our global supply chain to manufacture and sell hundreds of thousands of cotton face masks, for the general public. These masks along with filters are available on verabradley.com and in our stores. With the CDC's recommendation that everyone now use clothed, face coverings to help slow the spread of COVID-19, we are seeing a huge customer response for these items. We are supporting the nurses working tirelessly and bravely on the frontline of the COVID-19 crisis, by contributing a percentage of each cotton mask sold to the Coronavirus Response Fund, for nurses. We are proud of our associates' commitment to and the execution of all of these efforts. And know that by working together we are making a difference. Vera Bradley has always been a brand about connecting people. And the team has really helped demonstrate that during these difficult times. In our social media we have seen, increased strength in both new followers and customer engagement across social channels. We have also seen customers react very favourably to the amount of user-generated content that has been shared by both customers and our associates. Earn media has been strong during the first quarter with 1.4 billion impressions. We had very good media coverage of our new and sustainable reactive fabrication, as well as the work we are doing and bringing customer face masks to the market. Our second annual collaboration with New Hope Girls for International Women's Day and our new partnership with Autism Speaks, not only generated financial support, but increased awareness through enormous media attention, for two very worthy causes. Our mini capsule collection with Olympian Shawn Johnson East launched in May, which included a charitable tie-in with Blessings in the Backpack. While we have scaled back on media spend, we have been able to do much more with less. Our prior investments in data-driven marketing and data science to build a programmatic marketing platform helped our teams reach -- react to the uncertainty in real time. We quickly adjusted brand speed away from categories such as, travel and beach and into areas such as, hands-free, washable, and health care products. This allowed us to drive significant double-digit improvements in paid media efficiency and revenue attributable to paid media, while lowering our overall marketing spend. Our enhanced Voice of the Customer program is making a difference. Vera Bradley won the Verint Customer Engagement Award for providing excellence in customer service along with achieving outstanding success in customer engagement metrics including customer satisfaction and our Net Promoter Score. Let me turn to stores and give you an update on our reopening time table. As you know many states are restarting their economies and we have begun to open Vera Bradley stores in locations where regulations allow. Following guidance from local governments and health authorities and after assessing consumer sentiment, store readiness, and our associates' willingness and ability to return to work, we are taking a prudent and measured approach to reopening our stores ensuring that we have taken necessary precautions to protect the health and safety of our associates customers and communities. On March 5th, we began reopening our Vera Bradley full line and factory stores in a phased approach with 18 out of our 83 full-line stores and 40 out of 64 factory stores opened as of the end of May. We anticipate the majority of our store base will be opened by the end of June. As the stores reopen, the company is implementing several procedures and precautions to keep customers and associates safe and secure. While we are making no assumptions of future performance based upon a limited number of days of sales data the 27 stores that have been opened for two weeks or more since May 5th have generated revenues in the aggregate of approximately 75% of the prior year sales while operating at reduced staffing and hours. This is better than we expected. While traffic is typically down, conversion and units per transaction are up. We are excited to welcome back customers into our stores and we believe there is some degree of pent-up demand. As more retailers open and consumers feel more comfortable shopping, we believe Vera Bradley store traffic and sales will improve. We are in active conversations with our landlords to address our rent obligations for the period the malls were closed. Most landlords have been open to deferrals, but are not quick to accept abatement for the close period. We hope to come to a solution that is fair to both sides for both the period in question and future periods. During the negotiation period, we have not paid rent for the period that the malls were closed. We expect to permanently close at least 12 full-line stores during the year which will bring our total full-line closings to 38 since the beginning of fiscal 2018. We have closed five so far this year. We will add five or six new factory stores this year; one opened in May, one is scheduled to open this month, and three are scheduled to open in July. We also just opened our expanded Myrtle Beach South Carolina factory store. As you know we are implementing Project Novus, our new technology platform that will be flexible, streamlined, and efficient. Microsoft Dynamics 365 will be our new ERP, order management, and POS system, and Shopify Plus will be our new e-commerce platform. The project should be complete by the end of this fiscal year and will not only lessen the complexity of our IT systems, but also will reduce ongoing expenses build a platform for the entire enterprise and enable the company to achieve our future objectives both in the short and long term. We believe it is more important than ever to make quick databased informed decisions and to further enhance our customer experience. Now, let's talk about the innovation and excitement going on at Pura Vida. Now, more than ever we are confident in the potential of the Pura Vida business. More and more customers every day want to be part of the easy and fun Pura Vida lifestyle. Even in the midst of the pandemic, Pura Vida's total revenues increased 8% over last year led by a 35% increase in e-commerce sales. Average order values and conversion rates continue to grow year-over-year. Total revenue growth would have been even higher, but our distribution facility in Mexico was closed for several days and our El Salvador manufacturing facility was closed for several weeks due to the pandemic. Our distribution facility in Mexico has reopened and our El Salvador manufacturing facility has just begun to reopen. In product, we continually introduce new styles of the Pura Vida signature core bracelets and style packs and our recent expansions into metal, mood, and semiprecious stone charms and jewelry have continued in popularity and are at higher price points than our traditional string bracelets. Our spring launches were very successful with several key product introductions like our open heart bracelet selling out in less than a week. Hair accessories launched in May and are off to a strong start. Personalization is a continuing popular trend. Customers can personalize their signature core bracelets by choosing the color combination special to them. Our patches, pins, and stickers are easy add-ons to sales and allow customers further -- to further customize their looks. In January, we launched our engravable collection and we are selling hundreds of engravable bracelets, necklaces, and rings daily. We will expand this program over the next several quarters. Pura Vida's signature charity bracelets continue to be an important element of the Pura Vida lifestyle and a big draw for our cause-minding customers. This year we have introduced charm bracelets that tied back to specific charities like save the dolphins, save the floss, save the butterflies, and save the elephants to name a few. Several of these charity charm bracelets have been so popular that they are currently sold out that will be replenished soon. Be on the lookout for more charity charms to be added this year. Another popular addition to the charity offering is our special charity style packs, like the clean water for all pack that benefits charity water and the breast cancer awareness pack that supports boarding for breast cancer. We even have a breast cancer awareness ring. The addition of charms and style packs to our charity component is not only enabling us to increase our price points, but increase our total donations to these great causes. We will continue to innovate and expand in this signature area of the business. Pura Vida is expanding on the distribution front. Early in the second quarter, we launched Candid Shopify fulfillment capabilities. We have also signed an agreement with Hectic Europe known for its experienced warehouse and logistics team and established transportation network for the wholesale distribution of our products in Europe to complement our existing e-commerce business and third-party fulfillment there. We already have many Pura Vida fans around the world and this global expansion will allow us to not only serve those customers, but expand our reach to others. Due to COVID-19, we have made the decision to postpone the opening of Pura Vida's first lab store that was scheduled to open in San Diego this fall. We are excited about this potential experiential location that will allow us to showcase existing products, get customer feedback on new product innovations and provide the backdrop for Instagramable moments and influencer events. The success of this location will help us determine the path for future Pura Vida store expansion. Pura Vida is also expert at engaging customers and is always looking for new ways to enhance engagement as well as bring new customers into the Pura Vida lifestyle. Our popular monthly bracelet and jewelry clubs provide our members great value, monthly surprises and exclusive products and a continual connection to Pura Vida. We have launched a new loyalty program called The Shore Club. Customer gets -- get points for following us on Instagram and Facebook and of course, for buying products. Accumulated points earned can be redeemed for discounts and free merchandise. We continually interact with our customers through social media and even ask our customers what should we make next. Our customers mean everything to us. And that's why we always want to hear what they have to say whether it's feedback about the brand a fun idea for our next product or a new cause they think we should support. In fact, some of our best-selling styles have been designed thanks to fan feedback. On the marketing front, Pura Vida's social media engagement is strong. An army of brand ambassadors in close to 150,000 micro influencers are an active part of the brand and a key part of our marketing strategy. We will continue to build upon these very impactful programs particularly, focusing on those with the greatest number of followers. These passionate advocates help us spread the Pura Vida movement, showing their love for the brand while scoring perks along the way. Pura Vida is one of the most highly engaged brands in the accessory space surpassing the 2 million market followers on Instagram and that number is growing monthly. Pura Vida is consistently looked at as the most -- as one of the most if not the most engaged jewelry brands on Instagram. And we are excited that we have signed an agreement with dancer and TikTok star Charli D'Amelio to launch a Pura Vida bracelet influencer style pack this holiday season. With over 55 million followers, she is the most-followed personality on TikTok and was called the Reigning Queen of TikTok by the New York Times. Charli's target demographic fits perfect with the Pura Vida brand. Before I close, I want to take a mention -- I wanted to mention that as a corporation, we are strengthening our stance as a sustainable purpose-driven company that delivers meaningful social impact and value for all stakeholders, our associates, our customers, our shareholders and our communities. Although our company has been purpose-driven throughout our history, we are enhancing that focus and increasing the visibility to our activities in this area. In the first quarter, we published our comprehensive corporate responsibility and sustainability report, which was mailed with our proxy materials and is available on our website. This report outlines our ESG accomplishments and initiatives in detail. I am so proud of how our organization has responded to this unprecedented crisis. Even while working remotely our teams have been collaborative and demonstrated focused and thoughtful decision-making innovation, tenacity and flexibility. Our extraordinary culture has allowed us to not only persevere through the prices, but has made us stronger. We look forward to fully reopening business and returning to our new normal. Operator, we will now open up the call to questions.