Chris Reading
Analyst · Larry Solow with CJS
Thanks, Jon. So I'd like to start with some perspectives. So let's just back up a little bit prior to the quarter and look back to June when we were making substantial improvements with our pandemic affected volumes. The June volume had jumped materially from May to 21.8 visits per clinic per day that further progress into this third quarter with July coming in at 24.4, 25.9 in August, and 27.1 in September for a full-quarter average of 25.8. We finished the quarter within about one visit per clinic per day from where we were at the same point in 2019, huge recovery from where we started post-pandemic just a few months earlier. For the quarter, our net rate was $105.91, ahead of the same period in 2019. In the cost control area, our team of partners, our ops team, and our support group in Houston have worked tirelessly together to very effectively manage our costs through this difficult period. I want to take a minute to thank the many people, our people, who without complaint or blame very professionally worked with us to trim hours that caused in many cases to absorb personal furloughs or significant salary reductions during this period. Your commitment and sacrifice is not unnoticed and without it, we would not be in the very good shape that we are in today. Most sincerely, I want to tell you, thank you. For this third quarter, our operating costs as a percentage of revenue, excluding closure costs, were reduced 460 basis points. Total salaries and wages in our combined business were similarly reduced 410 basis points. In spite of the challenges this pandemic has produced, we were able to grow our gross profit this quarter by 11%, gross profit margin was 27.9%, an improvement of 460 basis points compared to the third quarter 2019. Our Physical Therapy Gross margin improved to what feels like a high point as far back as I can remember to 28%, which is a 410 basis point improvement over prior year. In our injury prevention business, we also grew this quarter with margins improving 870 basis points, 28.6 from a year-ago quarter of 19.9%. For complete view of financials in just a minute, I'll ask Larry to cover our financials in a little bit more detail. Prior to that, I do want to take a minute to recognize what a huge lift this has been for our entire team these past 7-8 months, nothing has been normal and this has been a battle the whole way and we are not through to the end of it yet. What we have gone through though as taught us a great deal about ourselves and our resiliency and tenacity and has given us the confidence that we can deal with whatever comes along at this point, and we believe we will still find a way to grow through any of those challenges. I am supremely proud of all of our team at every position and level in the company, across the entire country. Right now we're seeing community infection rates climb again. Our clinical services team along with our compliance leadership have worked tirelessly to ensure that our clinics have what they need to protect themselves and our patients as we care for those who need our services to work and to function. Until we return to fully normal, whatever version of normal we return to, I remain very confident that we have the right people and resources in place to get us to that point in the most efficient, safe, and effective way possible. Speaking of pushing towards normal, I'm pleased to convey that our development engine is again running and is beginning to bear fruit. Earlier this quarter, we announced our first deal since the pandemic began, and we have more balls in the air right now with a good deal of positive activity that we expect will help us to -- as we round the corner into the New Year here very shortly. That concludes my prepared remarks. Larry, a few words for us.