Pietro Satriano
Analyst · JPMorgan. Please go ahead
Thanks, Melissa, and good morning, everyone. Thanks for joining us on our first quarter earnings call. We are very pleased with the quarter choking up 6.1% adjusted EBITDA growth in line with the guidance we gave in our last call and this result is also in line with our 7% to 10% adjusted EBITDA growth for the year that we are maintaining. Highlights for the first quarter include, continued volume and margin growth across all customer types, continued progress against our portfolio of cost reduction initiatives, and continued success with our M&A strategy. I will spend a few minutes discussing these highlights, after which I will turn it over to Dirk to walk down the P&L for you. So moving to Page 4. Total volume grew over 4% with its third consecutive quarter, evidence that our Great Food Made Easy strategy continues to resonate with customers. Let’s break this down by different types of customers as for the chart on the left. Growth with independent restaurants was a very solid 4%, healthcare and hospitality also grew 4%, as we continued to benefit from the addition of some large new customers that came on board in the last six months. And lastly, other customer types, made up primarily of larger restaurant chains also enjoyed good growth. We are been opportunistic in adding a few larger customers, customers who value our ability to serve them in a consistent fashion across geographies and provide an acceptable margin profile. Now let’s move the chart on the right-hand side for a more fulsome analysis on independent restaurants which are at the heart of our Great Food Made Easy strategy. As I mentioned, total growth of independent restaurants was 4%. Organic growth was 2.8%, down from 3.6% in the back half of 2016. Independent restaurant growth for the quarter was negatively impacted by three factors. Mild weather in Q1 of last year, holiday timing, both of which we discussed in the last call, and, to a lesser degree, the normal drag on organic growth, once an acquisition is incorporated into the baseline. This drag occurs because we do experience some modest loss in business in the first year or two following an acquisition. These modest losses which are built into our performance occur because our value proposition isn’t always a perfect for a few of the customers that we acquired. You will remember that we acquired Waukesha at the end of 2015, and Cara Donna late in the first quarter of 2016. Both are now in the organic baseline as of the first quarter and this slight drag will continue through the balance of the year. In the box below the bar chart on the top-right, we present what we consider to be a more normalized view of independent restaurant growth for the last three quarters, namely the impact of the 53rd week on the back half of 2016 and the weather, holiday timing, and M&A impact that I just talked about. We believe that this more normalized view is more indicative of the organic growth that we expect with independent restaurants for the balance of 2017. Let’s go to Page 5 for a review of the industry. Our forecast growth for independent restaurants continues to be positive in part because the outlook for independent restaurants is also positive. In its latest release, Technomic calls for almost twice the growth for independent restaurants as it does for national chains and while Technomic's outlook for independent restaurants did come down slightly from where it was in the last July that still compares very favorably to the outlook for national chains. Our belief is that the positive outlook for independent restaurants is driven by secular factors. This is further supported by some recently published research shown on the right-hand side of Page 5. This research shows that end-consumers express the preference for the experience, the variety, service, and value offered by independent restaurants. These factors help explain the stronger growth that we continue to see amongst independent restaurants. Our growth with independent restaurants is fueled by more than external secular calculus. We believe we are gaining share as a result of our Great Food Made Easy strategy. Let me now give you an update on our recent successes with product innovation and technology, both of which are contributing to profitable market share gains. So moving to Page 6. We continued to enjoy great success with the innovative products launched through our Scoop and core element of the Great Food for this strategy. This spring, we launched our 17th edition of the Scoop which was dedicated to food Millennials crave. We featured some new sustainable products of our Chef's Line fire-grilled chicken breast raised without antibiotics, as well as some on-trend products from around the globe, like our Indian and Thai curry sauce starters, which are not only authentic, but save many hours of preparation in the back of the house. Evidence of the continuing relevance of Scoop to customers is demonstrated by two statistics. For the first time ever, our trial rate or the percentage of customers who purchased at least one product over the promotional period came very close to hitting 60% up from the 50% we averaged in 2016. This shows that both our sellers and our customers continued to be captivated by the innovation we bring to them. Second, close to 90% of the innovative products launched in the last four years continues to be sold today. An incredibly high stick rate in the food industry, we continue to focus on sustainable products and we now offer 250 products under our Serve Good brand that we launched last year. Lastly, based on analytics recently, weekly updated for 2016, Scoop customers churned 8% less and purchased 6% more, sorry, that reversed – have 8% greater basket and churned 6% less than customers who are non-Scoop purchasers. Let’s move to Page 7 for a quick discussion on our digital ecosystem. I call it digital ecosystem, because it has the various elements work together. Our digital e-commerce and mobile ordering platform presents a foundation of this ecosystem and through which 53% of sales to independent restaurants and 71% of all our sales are transacted. This is due to two factors. The ability to transact any time anywhere on any device, combined with the best-in-class user experience, which includes product search capabilities and an increasing degree of personalization enabled by CookBook, such as the Did You Forget feature launched late last year. We are now working on extending some of the same CookBook powered personalization to our healthcare customers who transact online. Secondly, integrated with this powerful ecommerce platform, an increasing number of applications that enable the restaurant owner to more effectively run their operations. Last quarter, we talk about our food cost management solution developed in partnership with Avero, and which plugs into 80% of point-of-sale system. It integrates seamlessly with our ecommerce order entry platform. Food Cost Management and the Avero toolset provides support on menu profitability and labor productivity, both of which are increasingly important in a world of labor shortage and minimum wage. Over the last few months, I see tremendous interest on the part of operators for these tools, especially those who operate multiple stores. The third layer of this digital ecosystem is a set of business solutions that gives us the chance to engage with customers on yet another level on everything from using social media to drive traffic to designing menus that drive a bigger check once the customer is in the door. For example, thanks to our preferred partnership with a takeout app called ChowNow, a restaurant has the ability to generate incremental traffic that they could not before, and we have helped thousands of restaurants drive incremental traffic to those stores. Our restaurant operations consultants, or ROCs, and part of the team-based selling model play a critical role in helping our customers identify and install the right solution for them. Similar to Scoop, our most recent analytics on the impact of ecommerce, so that commerce customers churn 5% less and purchase 5% more than non-ecommerce customers. Having covered some of the programs that are driving profitable volume growth, let me now turn to operating expenses on Page 8. As we have said before, our efforts to reduce operating costs are dependent on a portfolio of multi-year initiatives, each of which is at a different stage of maturity, taken together, this portfolio of OpEx initiatives still have significantly runway to continue to reduce our operating costs. Starting from the top of this page, our field reorg you will remember, whereby we moved to a multi-site approach to manage the field was completed late in 2016. It yielded significant cost reductions, and we are now beginning to see the effectiveness of a model that has fewer touch points. Following the completion of the field reorg, we engaged a similar cost reduction effort at corporate reducing layer of increasing spans of control. The first phase of this effort was completed in Q1 of 2017. We are now turning our attention to streamlining specific corporate processes, the biggest of which is to further optimize and expand the scope of our shared services. We anticipate it will take through the end of 2018 to complete the implementation of this roadmap. Next, is centralized purchasing. At the end of 2013, when we paused this effort due to the merger, we had around 10% of replenishment done centrally. We resumed that effort in Q4 of 2016 and by the end of Q1, we were 40% deployed. We expect deployment to be completed at the end of 2017 with significant benefits in terms of freight and cost of goods. The OpEx benefit will begin to show up in 2019, once the new processes reach maturity 2018 and 2019. Another cost reduction initiative is indirect expenses which includes everything from tires to travel. Our first pass-through all indirect categories will be complete by 2018. Last, and definitely not least, we know we had a significant opportunity to make our supply chain both more effective and efficient. We are now beginning to deploy the first wave of lean initiatives that our continuous improvement team identified in Q4 of 2016. I will now turn to cover M&A on Page 9 after which I will turn it over to Dirk. We announced two acquisitions in the first quarter and another at the beginning of the second quarter. We remain on pace for about through the same level of M&A activity as in 2016. Our first priority is to find broad line distributors that strengthen our market share and density in certain geographies. The acquisition of All American, a $60 million distributor base in Rhode Island meets that criteria and while it is still early, we are pleased with the progress so far. Our other focus is to acquire specialty distributors that strengthen our capabilities in COP or produce. Both SRA Foods, an $80 million meat operation in Alabama; and FirstClass Foods, a $55 million meat operation in Southern California saw much heated gap in our network of meat cutting facilities that serve our broadline operations. Just-in-time and specialty-cut steaks are an important part of the COP offering, not only because of the volume opportunity represented by these top categories. But even more so, because of the impact they have on the rest of the COP basket. These anchor categories help increase the rest of the basket and drive increased loyalty. These two acquisitions will allow us to flow to smaller COP facilities that were not adequate for serving the large opportunities represented by Southern California and the southeastern markets, respectively. Let me now turn it over to Dirk.