Trish Donnelly
Analyst · Citi Research. Your line is open
Thank you, Oona, and good afternoon everyone. I will spend the next few minutes discussing second quarter, what we're seeing in the business currently, and then give updates to some of our long-term growth initiatives. First off, results for the second quarter were disappointing. The Urban Outfitters brand delivered a negative 5% retail segment sales comp driven by underperformance in women's apparel. Although, we faced best ever prior year comparison, we did have products and execution misses. As discussed on our last call, we knew our women's assortment was not well balanced and we were over assorted with too much of the same idea. The Urban Outfitters brand is at its best globally when we cater to a variety of sensibilities and customer types within our women's offering and our execution was not where we wanted it to be. Despite the miss, we did have product and category successes, which give us optimism for the back half of the year where we had nice balance in the assortment and offered compelling product supported by strong marketing messages, our customers responded enthusiastically. Within women’s, we have a strong response to our tops and bottoms businesses globally and we see this continuing into the current quarter. Within men’s, tops drove particularly strong global sales which also continued into the current quarter. And finally, we're very excited by the growth we are seeing in Home Decorate, Tech and Media, and the Beauty categories. These particular categories become more important from a volume standpoint in the back half of the year and we are well positioned from a product, inventory and marketing standpoint to see their continued success. Now moving on to current business. August to-date, we are seeing improvement in our women's business in North America and particular strength in Europe. New fashion ideas and new silhouettes are being well received by our customers. As previously mentioned, we've seen very strong business in our home decorate category. We recently launched our back-to-school assortment featuring the popular #UOonCampus across our social channels, and we partnered with Afterpay on our UO rewards platform to win a dorm room makeover receiving over 100,000 entries. In our UO rewards program, membership increased 11% in the quarter and we now have 11.5 million members globally. These members are our best customers. So in order to give them a better rewards experience, we are re-platforming and relaunching the program this quarter. This will allow us to further personalize the program by implementing spending tiers and it will better support contests and giveaways. Digital initiatives started in the second quarter included the launch of Urban Outfitters website in South Korea, Singapore, and Hong Kong in local language and currency. We are seeing session improvements and increases in new customer acquisition in these geographies and expect to launch additional local sites in the future. Moving to stores. In Europe, we opened an Urban Outfitters store in Leipzig during the quarter, which is one of our most successful store openings in Germany. This quarter, we'll open three additional Urban Outfitters stores in Europe. In September, we will open our first store with franchise partner Azadea Group in the Dubai Mall. And in North America, our focus is on the store experience and driving traffic through localized and curated store events. Our Urban Outfitters retail stores hosted over 90 experiential events last quarter, giving our customers unique, brand-centric, in-store experiences which drove traffic and engagement. In closing, although a difficult quarter, we feel we have made the necessary structural and personnel changes and have begun to see traction in the business. We are committed to giving our customers compelling, brand appropriate, and specially curated products in an environment he and she like. Given early back-to-school release, we believe the second half of the year could comp positive. While making necessary improvements to the core business, we are still focused on growth initiatives within digital, stores, and wholesale across all geographies. I would like to thank Meg, the UO leadership team, and our home office and field teams for quickly course correcting last quarter's issue and focusing on moving forward to once again please our customers. Thank you. I will now turn the call over to Frank.